Account, Payment, & Plan

Hello,i just recently downloaded adobe premiere 2018 from a third-party website that i followed here in the forums and it works great but now that i have the 2018 version, how will i be able to pay for the subscription?

I have a school account to use Creative Cloud which to my understanding is supposed to be free, and the semester I needed it is over, so i don't need it a this time anyway. However, on the same day of every month, I get a $21.23 charge reading "ADOBE *800-833-6687 PURCHASE ADOBE.LY/ENUS CA". My "My Plans" tab is blank, so I don't understand what I'm being charged for. Is there some kind of mistake?  (P.S. Woudln't let me post without selection a topic even though none of them were relavant :P)

Why am i paying twice for my Adobe package? When I go to my plan, it shows a duplicate package and wont let me manage it to delete.

I did a free trial for Adobe to see how it works but when I tried to cancel my plan by going to my account, there was no option, not even to change my payment. I looked for answers but they said there is a cancel option which I don't. I am really upset and it charged me every month and I wasn't even using it. I want it to stop, please. I want to cancel now.

I just signed up...again -- and, I accidently signed up for the YEARLY plan. I was previously on the MONTHLY--  and want to switch back to the monthly -- but, I don't see any option to do that.  If I cancel my plan -- and, re-subscribe to a monthly plan I saw somewhere else -- will I lose all of my clips and projects -- or, can I just sign back in with my user info?

I have creative Cloud Plan under personal profile and also another separate plan under company for one After Effects as team member.I would like to cancel After  Effects but cannot find how. In the admin console I don't see such option. Also as a contract owner I don't see option to cancel After Effects plan, only Creative Cloud plan. Into both profiles I log in with the same credentials.  Please help.

Aloha...I tried chatting with an agent twice. I got cut off twice. PayPal does not get involved with these issues.I want two months refund, and to stop billing.I have speech issues, and do not do well talking on the phone.This is harder than cancelling AOL. What do I do now, besides reporting Adobe to the Better Business Bureau?Thank you. 

The app keeps asking me to sign up for a free trial but I subscribe every month. I can’t even get into the app. Ow. What should I do?

Buenas tardes, He seguido sus instrucciones pero no me funciona. Me comunican que mi último pago no se realizó. Mi suscripción finaliza en marzo, ellos cobran por trasferencia bancaria, entonces éste sería el último mes que me pasan la factura. Revisando el historial de facturación he visto que ya cobraron el 09 de este mes, por lo tanto no entiendo que me digan que el pago no se realizó. Creo simplemente que quieren ganar tiempo.... No sé qué hacer, les he enviado un e-mail y espero que con eso..Muchas gracias. Siplemente se lo querría compartir.

Hello, I purchased a month of Adobe Acrobat PRO on 06.01.2022, which had the company name printed on it. After a year, I needed another month of Adobe Acrobat Pro and purchased this again with out company credit card, but I did not see that the company name was erased from my profile beforehand (which was not done by myself!). Now accounting is very unhappy with the invoice they need to book and I need help what can be done to maybe correct the invoice...? Is there any way anybody can help me? 

Hallo, ich bräuchte für meine Steuerberater (Abrechnung Ausland), die Rechnungen ohne Mwst... Ist das möglich? Ich habe leider nichts gefunden, wo das steht. Bei der Anmeldung Creative Cloud für Unternehmer steht es auch inkl. Mwst. zu zahlen.. Ich bin etwas überfragt, kann mir da wer weiterhelfen pls 🙂Vielen Dank schon im Voraus.

Help adobe is scamming me

Ich hatte das Probe-Wochenabo nach einem Tag und damit 5 Tage vor Fristende beendet und dafür von Adobe auch eine Bestätigung erhalten. Trotzdessen hat Adobe von meinem Konto 19,34 Euro abgebucht. Ich hätte gerne eine Rückerstattung der Kosten auf mein Bankaccount. Es stellt sich jedoch als schwer heraus Kontakt zu Adobe aufzunehmen. Daher meine Frage: Gibt eine Möglichkeit Kontakt mit Adobe aufzunehmen und das Geld zurück erstattet zu bekommen? Freu mich über eure Unterstützung und liebe Grüße Franzi  

Hi, I'm trying to cancel my plan but there's an issue with my login making it impossoble to do so.  I can't find a way to contact adobe directly? 

hi, when shall I terminate the subscription to avoid cancellation fee? 

I signed up for the 7 day trial end of december and tried to cancel it a week later but that wasn't working. I gave up and forgot about it until just now when I saw that I've been invoiced for 2 months already and apparently it put me on an annual subscription which I never signed up for. Now when I try to cancel this subscription it's telling me I need to pay a cancellation fee of 120 euros.. Kind of ridiculous since I never signed up for this subscription. Please cancel my trial/subscription and refund the 2 months, I haven't even used any of the programs, it was only needed to try to edit a PDF.  

Hello, I want to cancel my plan after 7 days trial but I can't enter "plan manage" tab, I received message to update my paymant info whitch is correct.Please help me how to cancel that plan!

Hallo, ich schreibe für meine Freundin.Sie hat sich heute dazu entschlossen bei einem örtlichen Händler eine Karte für 1 Jahr Creative Cloud Photo zu kaufen.Die Seriennummer wurde auf der Adobe Seite auch akzeptiert und auf der Seite wird in ihrem Account auch das Abo angezeigt.Wenn sie jetzt aber in ihrer Desktop App geht werden dort weder Photoshop noch Lightroom bei ihrem Abo angezeigt. Sie kann also ihre bezahlten Anwendungen nicht nutzen.Einzig das Premiere Rush das sie bereits vorher nutzte wird bei ihr angezeigt.Wie kommt sie an ihre neuen Produkte? GrüßeMars

Hi, I redeemed the Adobe XD plan, but right now I want to purchase a student plan(all apps). It said you can't buy it because you already own XD. So, I canceled the existing plan. But, still, it's not allowing me to purchase it. What to do.

제가 어도비 구독을 취소한지 꽤 되었고 어도비 사이트 들어가서 플랜을 봐도 유료 플랜은 없다고 하는데 왜 계속 돈이 나가는지 알고 싶습니다. 만약 제가 구독이 되어있는게 있다면 취소 부탁드립니다.ㅠㅠ

A local university student approached me offering some redemption tokens for sale. I was initially concerned about the legality of the act but then he even produced a chat screenshot with an Adobe agent where he explicitly confirmed that the sale of these tokens is valid.My question is, how can I do this myself?

I'm having trouble finding contact info for Adobe Support.It's easy enough to find this link:Clicking "start now" brings you here:... which includes these "helpful links":Clicking on "What are my contact options?" brings you to a page which explains "We provide you various support options depending on the product and issue. See the list below to view your contact options." followed by many charts including this one: ... and that chart promises Phone and Chat contact options (but no links).You'll note the "Forums" option does indeed link to the necessary place. ... if I select Adobe Help Center (rather than "What are my contact options?") above, it brings me to a page with FAQ and these links at the bottom:... through which you can begin the whole process again. What is the Phone number to contact Adobe support?Where is the link for Adobe support chat found? R. (revised)  

I want to cancel subscription. I do not need it. L. Janczuk

Hi,Last week, I contacted you (Adobe) via Chat about an issue I'm having with my payment details. So, just to try to see if it worked, I entered the info for another credit card, but, still, I got the same warning text about an issue with my payment details.The guy who answered asked me to reenter the credit card info on a link from your page (made sure of that, I have transcripts of all of these conversations in my mail inbox) and told me the problem would be fixed between 24-48 hours.Two days ago, I checked again to see if the problem was fixed and I had the same warning text about an issue with my payment details. Bear in mind, it is the same credit card I've been using for over a year, so I contacted the credit card company and they told me everything was okay. Again, I contacted you via Chat, and this time the guy who answered me took too long to reply, then told me I had pending payment and my account was in "suspended state", then proceeded to give me the same link as the last g

I started to use the Adobe Creative Cloud for Student and first month was free. But money is withdrawn. Can anyone explain this?  I tought first month was free.