Account, Payment, & Plan

I've been trying to cancel a trial for acrobat  and now it's taken money out of the account can you help 

Hi My information was stolen, and someone managed to withdraw alot of money from my account, before my bank realized and shut my account down. I cant pay my Adobe subsricption without a valid credit card - which i wont have until end of next week. There's no way to get in touch with someone from Adobe - you just end up in this loop of selecting options for the issue you have. Does anyone know, how I can resolve my issue, and not end up with a fee for not paying? Thanks 🙂

Adobe charge me for a plan I have canceled, my team have teams plans, and I only want Adode reader with edit functions, Adobe acrobat not a plan for all program, I have cancel, I must say this is very bad way ADOBE treating there clients. And When I cancel they want to charge me extra, so How can I get in touch with some authority at Adobe? Not a happy client.

How can I end a abo which I didn't pay yet? I signed up for an abo and realised that it does not include the Indesign I needed and I now want to end the abo without having to pay anything. And no I did not activate it.  Please help!

Bonjour, Je me suis trompé lors de mon abonnement à ToutCC 100 Go, j'ai enregistré une nouvelle formule au lieu de modifier la précédente, un abonnement Photo 20Go. Je souhaite annuler mon abonnement photo, car il ne sert à rien, mais je dois toujours payer des frais de résiliation, alors que j'ai un autre abonnement à coté.Est-ce que c'est normal ? Ai-je la possibilité d'annuler l'abonnement photo, en gardant l'autre, sans frais de résiliation ? Merci d'avance pour votre réponse

Ciao, vorrei annullare il mio abbonamento ad Adobe Acrobat pro dopo i primi giorni di prova gratuiti, ma non so come fare. Entro sul mio profilo, vado su gestione piano e dopo su annulla piano, ma si apre una pagina con scritto "accesso social non supportato". Mi fa inserire un codice ma non va avanti e nn riesco a portare a termine l'operazione. Come posso fare?   [Moderator moved the thread to the correct forum]

Hello. In 1 month, my card was charged 4 times by adobe and I did not understand the reason. I am writing from Turkey, but I could not reach anyone because there is no Adobe representative in Turkey. I want my fees refunded.

good afternoon. please help me cancel all subscriptions

I have an Acrobat Pro subscription under one account & an Audition subscription under another account.  I now wish to have them both under one account.  Is this possible?

DEJADME BORRAR LA CUENTA  

J'ai acheter Audition (Au) au lieu de Animate (An).Est ce qu'il est possible de corriger cette erreur ?

Bonjour j'ai été prélevé  fois sur mon pypal pour mon abonnement comment joindre le service concerné ? merci

Hello!I bought Photoshop in Russia. But I live in Lithuania already 6 years. How I can prolong my Photoshop? Regards, Anna

Why was I charged the full monthly amount when I took out the subscription with the discount on the photo plan (20 GB)?

i cancelled in October 5th 2022 and they kept charging me and their chat support agents ended chat after taking my credit card info ??? 

Housholds should be able to share accounts. My partner and I should not have to pay $40/mo for us both to use photoshop. That is egregious. Why isn't there a houshold account option?

My premium subscription is not working. 

bonjour, en gros je me souviens avoir payé que un abonnement mensuel donc ca a commencé le 5 decembre je paye 23.99€ et le 3 fevrier on ma prelevé 119€ est ce que vous avez une explication a m'apporté svp

Does anyone know how to contact Adobe? I want to double check my plan is monthly, last time I thought it was but it turned out to be an annual and I was stuck paying hundreds of pounds extra. Even if it's a bot!  

I do not understand what is going on!In September I started the trial version of After Effects and right after my trial period Adobe sent me an email to inform me that there was a billing issue and as it was normal to happen, the software was no longer working.Since I couldn't fix my card's problem, I decided to cancel my plan within the first 14 days of my initial purchase, to avoid any cancellation fee in the future.But that was not possible, since adobe doesn't let you cancel your plan if you don't solve your payment issue first.I tried to find a way to contact them but they have made it impossible to do so!!!So I assumed that since Adobe says that my plan expired because of billing problems and the fact that they stopped providing me with any service, it meant that my plan was canceled automatically after my trial and that should be enough for them.What I don't understand is why 5 months later, Adobe is still asking me to update my payment details (Ι presume that they’re still tryi

Hello, I would like to ask about unpleasant issue I am dealing with. As a teacher, I was paying for teacher plan each month 15,73 euro. Unfortunately, after a year (and I admit I absolutely forgot about checking it), my plan was automatically changed to "normal" one for 30,24 euro, so those money was automatically paid. What is worse, in my account there is no option to go back to the teacher plan, although I am still working as a teacher and I could even prove it by the document. That is making me upset, cause double price is something I can hardly effort (as a bonus, cancellation fee is terribly expesive as well) 😞 I couldn't find any way how to directly contact some customer support. Could you please give me an advise how to solve this? I would be grateful. Thank you very much! 

I wanted to subscribe to premier only for one month and i did not know that it was for a year. I do not jave money to pay for it. Is it possible to cancel eith no fee?

I want to end my subscription, which I began today, since I found out it is not the right product for me. I have entered a wrong email address, so I cannot change the adress or get in contact with adope and end the subscription the ordinary way. Is there mailadress or phone I can call?

I don't know what the heck is going on.I can't use my account saying there is a billing issue.But the money was withdrawn and paid for.So when I tried to stop the plan, they said there was a billing issue and said no. I'd like to try chatting, but there's nowhere to chat.What on earth should I do in a situation like this??

Not the hello (I just spent 25 min to find how to contact this company that is not set up a customer service worthy of the name).   How do I contact ADOBE? I canceled 2 days after having subscribed and they still try to take ... impossible to redo the modification to cancel the subscription!