Acrobat Reader

When user opens a particular pdf, the above-mentioned error pops up. We are currently using Adobe Acrobat (64-bit), Version 25.001.21184. We are using the free version. Is there a link to download the font ArialMT?

Hello! Recently we have had a user encounter an error when using Adobe Acrobat Pro that states the following: Cannot find or create the font ‘Helvetica’. Some characters may not display or print correctly. I have manually ensured that this user has all Helvetica-related fonts installed on their device, and verified that other users are not having this issue when opening this document, so i’m unsure what else to do.  I have also repaired and reinstalled Adobe Acrobat.  Any insight would be greatly appreciated. 

I can print a test page fine, but when I ask to print a pdf I just get blank pages.  Please help

I’m trying to print one page from a PDF file which only will load in Acrobat; although each time I try to print, I get an error that it’s a manual feeder even though my printer settings are set to automatic ?

We deploy Acrobat with many registry keys from the Preference Reference page to disable features we do not want. Unfortunately, there doesn’t seem to be a way to disable these two features which advertise mobile apps to our users - which isn’t something we can have in our environment.  This is on the latest version, 25.001.21184.  The first option has a registry key, but it doesn’t seem to work. This is the “app center” at the top of the screen (https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/FeatureLockDown.html#idkeyname_1_11794). Setting the registry key here doesn't make a difference.   The other ad is for the Acrobat mobile apps. We can disable this with an HKCU setting but there’s nothing lockable within HKLM which makes this difficult to package for our environment.  Are there any methods to remove these from the interface? We can't deploy Acrobat without having these sorted. 

Receiving this error when opening PDF attachments in Outlook 2016 with the latest Adobe Reader DC.  Have tried to unset security levels but it still does this error.

The download of Acrobat named Unconfirmed 285675.crdownload consumes 29.5 MB and cannot be opened by my MacBook Air.

Pokus o odinstalaci starší verze Adobe Acrobat Reader DC- Czech, i instalaci poslední verze, i podle AcroRdrDC2500120997_cs_CZ.exe, končí hláškou o nesprávném pořadí instalace. Mám nainstalován i pdfArchitect, před časem byl možný souběžný provoz, ale nyní nelze Reader (z roku 2021) vůbec spustit. Díky

Tried to install Acrobat Reader (DC) from the Windows store and also from downloads. Both are not successful. Only have the standard windows native antivirus. Does create an empty folder in program files x86. But nothing runs. Also nothing showing Add Remove Programs and nothing in the start menu. I then tried to do the same on a new user on the the same machine, and install fails again. Already tried system restore, and it was a new build. Maybe Adobe has a problem? Suggestions? Thanks! 

Hi there,I have created a PDF document and would like to prevent it from being converted to Word to ensure that my document cannot be copied.How can I do this?Thanks.

As of today 10/02/2025, after doing a "quick print" from my Outlook email, the adobe app stays open and on my screen after printing. I do quick print many times a day from my email and this is so annoying and a hassle. I've checked for an update and there are none right now, must be a bug. Please fix this! Thank you

When filling up the form at https://get.adobe.com/reader/licenseform for permission to distribut Adobe Acrobat Reader DC, the options of operating system do not include Apple Silicon macs, only Mac OS Intel and Mac OS PPC.Given the fact that Apple computers are on their Silicon architecture, is this permitted though it is not explicity stated?The “Authorized Operating Systems” section in the agreement mentions that OSes selected are nonetheless a part of those listed at https://helpx.adobe.com/reader/system-requirements.html which mentions “M1 Apple Silicon processor”. Does that mean that computers with the Apple M1 chip are covered, and the Acrobat Reader software can be distributed to them, even though the license does not state it?Hope to hear from someone in Adobe licensing on this.Thanks.

Hi, i am having trouble opening a pdf file a second time. It will open initially but if i try again it says it is damaged or not correctly decoded?   This has only started happening fairly recently so not sure what’s happening.  Anybody know why and how to fix this?

This has happened to me maybe 15 times in the past month. I'm on Windows 10 Home version 1909. I use Adobe Acrobat Reader DC version 2020-009-20074. I have three different "input methods" (i.e., keyboards, or "preferred languages") set up. When I'm typing inside a comment bubble and press Left Alt + Left Shift to switch between keyboards, Reader often freezes. This doesn't happen every single time, but it does happen frequently. The only solution is to close the program and to start it up again, which often results in loss of recent work.I have three sets of dump files ready to share. I can link to them here unless doing so will compromise my security. (I don't know what they contain.)

Everything was working fine when I was using the free Adobe reader.  We intalled Adobe Acrobat Pro yesterday and now the "Print in Grayscale" box doesn't work.  I have to go into my printer settings and change it to mono.  It doesn't even work when auto color is selected.  I really shouldn't have to go deep into printer settings every time I need to change from color to grayscale.  This problem only occurs in Adobe.   Is there a way to fix this or work around?

Hi,I have upgraded Windows 11 devices at my company from Adobe Acrobat Reader or Adobe Acrobat Pro to Adobe Acrobat (64‑bit) Unified Installer. I’m trying to understand how Adobe Acrobat (64‑bit) is supposed to update silently and without user interaction. Adobe Acrobat Reader would update automatically using scheduled task Adobe Acrobat Update Task and AdobeARMservice, but the service is not created when installing Adobe Acrobat (64‑bit) I can see “Adobe Acrobat Update Task” in Task Scheduler, and it seems like this task is what keeps Acrobat up to date. It downloads the update files correctly, including the 64‑bit manifests and MSPs. But when the update is ready to install, the updater still needs UAC elevation, and if no admin is logged in, it just stops and shows a prompt. Logs show the updater trying to elevate and failing (ShellExecute failed / SE_ERR_ACCESSDENIED) even though the task was set to “run with highest privileges.” Adobe’s documentation says Acrobat/Reader can “regula

Have a couple of end users who's Adobe Reader DC auto updates and keeps crashing when opening PDF or opening Adobe, version  25.1.21111.0. Got the below from Event Viewer as Adobe doesn't give a crash report after crashing.  Faulting application name: AcroRd32.exe, version: 25.1.21111.0, time stamp: 0x696ea0f5Faulting module name: ucrtbase.dll, version: 10.0.26100.7019, time stamp: 0xafb62d66Exception code: 0xc0000409Fault offset: 0x0002da51Faulting process id: 0x3A60Faulting application start time: 0x1DC91D515740F25Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exeFaulting module path: C:\windows\System32\ucrtbase.dllReport Id: d8cabddd-9656-49bc-8e91-8c34b3b084e9Faulting package full name: Faulting package-relative application ID:  Has anyone else got this or is there a way to fix the issue, I've uninstalled and reinstalled but Adobe just auto updates again to that version.

I have a question how to download multiple pdf files on a website in chrome browser? I don’t know much about coding so kindly help me find the solution. 

Yes, I looked in the previous questions and there is no workaround provided even though Adobe marked the question as answered. I need to fill out the W-9 and the date section is not fillable. When I sign all it adds is my signature without a date and there does not seem to be any "Type" tool that will allow me to add a date to the date section. So how do I get a date on there? This is ridiculous. Ive now spent 30 minutes trying to add a date to the damn form supplied by the IRS. WHY? WHY? WHY? Can someone at least suggest some other software that will allow me to fill, sign and DATE the forms supplied by IRS?

I opened Preferences > Generative AI, and deselected Enable generative AI features. I also disabled new Acrobat Reader and restarted the program and restarted my computer, but the AI comments are still there. So frustrating.  My MACOS is Tahoe 26.2 and Acrobat version is 2025.001.21145

In Adobat Acrobat DC I would like, as in previous versions, to be able to open a document at its table of contents and add the same document in a tab opened to the page I choose.Here’s how I used to do it: Menu > Window > New Window, then I dragged the new window to the taskbar and a new tab would appear there. Now it no longer works — how can I get the same result?  

New installation of Adobe Pro and cannot print.  I can open in a browser and print with no issues, but not from the desktop version.  IT has run a repair, with no resolution to the problem.  Have also tried a full reinstall through Creative Cloud.  Cloud says my version is up to date.Another coworker is having the same issue.  I have reviewed many of the posts, related to similar issues, but none of the fixes work.

I have a customer that's on Adobe Acrobat Reader 2019.012.20040, with Windows 10 Pro x64 Version 1809, and when he tries to open a certain document, he gets the following error: "Cannot find or create the font 'ArialMT'. Some characters may not display or print correctly."So far, the user has uninstalled and reinstalled Adobe Acrobat Reader, his computer was wiped and re-imaged with a new Windows 10 baseline, we've added the ArialMT TrueType font file to Windows 10, and he's installed the DC Font Pack (my suggestion): Adobe Acrobat Reader DC Font Pack (Continuous) - For Acrobat Reader DC version 19.x But he's still getting the error.  Are there any suggestions as to resolve his issue?  Thanks.

Hey Adobe Support, As of today (Jan 26) Mac with Apple Silicon Acrobat is still not opening password protected pdfs with a hyphen.This issue exists since a couple of years, my tax accountant always sends me pdfs with his default password which, unfortunately, includes a hyphen.Opening this with Mac OS Preview works without any hassle, System: MacOS 26.2, M1Acrobat: 2025.001.21145As it works in mac preview I still can narrow this down to Acrobat.Preferences reset did not help.Any ideas?

Hi,I've recently discovered that the latest version of Adobe Acrobat Reader v2025.1.20432.0 is still using vulnerable openssl library v3.0.14, however the new v3.0.16 is available. I am wondering if there is a planned fix for updating the openssl library from Adobe in order to mitigate vulnerabilities related to openssl library? Thanks in advance.