Adobe Acrobat Online

I purchased Adobe Export PDF but when I try to export to word or excel the wheel never stops spinning what is up with this

I want to cancel my whole account, I do not like this program and it said if I canceled with in 30 days I would get a full refund. I want to cancle this ASAP and it will not allow me to. Please help me with this!!!!!!

Hello, I'm trying to change the name that shows on comments in Acrobat Adobe Reader (I'm using Windows 10). When I follow the instructions and go to the comment properties dialog box, and then the the General tab, to specify my name in the Author field, the Author field is greyed out, and does not allow me to make any changes. Do you have any suggestions to change this please? Jenny

How do you change the password for this account?

Good day, After installing Acrobat and opening a document, if I want to edit it and press only 1 key, the program closes automatically. Everything already uninstalled, not installed. Cache deleted etc etc. What's the problem here? Thanks for the help.

After getting a new computer, i realized that i needed to upgrade my old acrobat 11 so today i purchased a license upgrade but it turns out that i do not own the 2017 equipment -- which was not stated at purchase -- so i do not know how to go about cancelling the upgrade and purchasing 2020.  Anyone able to help?  Adobe is not all that helpful in the area of customer service unfortunately.

Since upgrading to DC all of my PDF documents (created using a "save as" in Word and using the drop down menu to select PDF) - so I am both the author of the original document and the creater of the PDF copy and yet whatever settings are there by default, there's a password protection stopping me from even highlighting my own pdf documents,  I can't find anywhere in the settings to change the default.  I'm not adding it, it's just automatically part of every pdf created from my computer since the upgrade.  Does anyone have any advice?

Hallo, wenn ich mit dem Acrobat Pro DC Word-Dateien in PDF konvertiere, habe ich im Speicherfenster die Möglichkeit die Funktion "Nutzen Sie den Cloud-Dienst Adobe Create PDF" zu aktivieren. Wenn ich diese Funktion aktiviere, werden zwar Hyperlinks aus dem Word-Dokument übernommen, aber manche Schriftarten falsch dargestellt. Wenn ich die Funktion deaktiviere, werden die Schriftarten zwar richtig übernommen, dafür die Hyperlinks nicht. Was muss ich tun, damit beides funkioniert? Ich arbeite mit einem MacBook und habe alle Programme (macOS, Office 365, Adobe) auf dem aktuellen Stand. Danke für eure Hilfe!

I have created a document with multiple fill-and-sign fields. I did this by using Tools > "prepare form" > and allowing the form auto generate form fields. Everything looks perfect in Adobe Acrobat Pro DC but when I upload the form to our website, so people will be able to fill it out and download, the specific signature fields disappear even though all the other text "fill" fields are still there. For my purposes it is okay for the "signature" to be a typed name, but I cannot figure out how to edit the field type or fix it to where it even shows up when the form is uploaded to our website, and I have been unable to find any answers online.

How do I maintain the exact scale of an image when I export to jpeg? 

Recently, we configured online document cloud in office 365 and we are able to open the document from sharepoint, add comment, sign and text. But we are not able to edit existing text in the PDF which was already there. As per the client requirements, we have to provide the option for online editing. We don't want the users to use any desktop application or download the document to edit it. We also purchased the license "Acrobat Pro DC with enhanced e-sign features" but still not able to edit the existing text.   Please suggest.

I have one company who is sending me greyed out PDF files. They are not black. I cannot get my PDF reader to open the file. I have uninstalled Adobe and reinstalled Adobe. I still have the same problem. I can create PDF files from word, I can open PDF files stored on my desktop computer, and I can open and read PDF files I receive from other companies. It is just this one company, where there is a problem.

Bonjour, Il m'est impossible depuis quelques temps de générer des pf en masse. Voici en PJ la copie d'écran qui s'affiche.       Si vous pouvez me venir en aide, je suis preneuse. Merci [Personal information removed by the moderator]

All of a sudden when I go organize pages, I get this error: SEE ATTACHED: I am fully up-to-date, rebooted, etc. Thanks! 

I was able to send a pdf to myself a couple of times to test this and it worked.I was able to sign my own document, but now it won't work and says to contact adobe. I did not think I was in any kind of free trial.  I sent one, it went ok, tried to send another and now it won'r work.   In my photography plan, I opened up creative cloud, under the web tab, there is Acrobat and it says Launch.It does not say download or try like many other things..............so is it free and I just have an issue? Thanks.

Hi, When I am trying to "create tag from selection" in Adobe Acrobat Pro DC, the tag is created however, I noticed that Words are combined. Please advise how to correct this. Refer to the attached screenshot. ThanksRajat

I just received notification on Monday July 5th (end of a holiday week end when many might miss the email) that when you share a PDF file via Adobe Cloud Share and the recipient clicks the link to view the file, the click will no longer be tracked and no notification will be sent to you, the sender. The two benefits of Adobe Cloud share are:1. Sharing without sending the PDF attachment2. NotificationI don't understand why Adobe would remove this feature.  They state that it is due to 'low use.'  I think that Adobe is guaranteeing even lower use.   Adobe Cloud share is more efficient that other methods but perhaps it is due to competition from Microsoft OneDrive, Dropbox, etc. and the cost that Adobe is incurring of many terabytes of storage?  Trying hard to understand this one. See the post from Adobe here with all of the features removals:https://helpx.adobe.com/document-cloud/kb/removed-features.html?trackingid=LVC1T2XT&mv=email 

When I click 'sign in' in adobe reader it comes up and says 'A network error occurred while attempting to sign in'however my network is still working fine.I want to convert a pdf to a word doc. and must sign in to do this.Can you help, is there another way to convert a pdf to word, or is there another way to sign in.

Hi, I have been trying resolve issues with Adobe, I was told by an IT person via work that the OCR issue I was trying to get fixed or find a solution for, was actually the result of Fonts. The way I understood from the explanation is the when you purchase Adobe, there's a certain set of fonts that come with it and other fonts from other programs or applications can cause the OCR not be performed at all or partially OCR it, hence the "rendering text error" message when you try to OCR a document or when you create the PDF during the conversion process (MS word to Adobe). My question is how is possible? Are all fonts universally used? I find it wierd because it happens to documents that I scanned or converted to PDF.I find it hard to wrap my mind around it, can someone help explain this to me?

Bonjour,Il m'est impossible depuis quelques temps de générer des pf en masse. Voici en PJ la copie d'écran qui s'affiche. Si vous pouvez me venir en aide, je suis preneuse.Merciisabelle.muller@bpce.fr

I got an email today saying 'On 19 August 2021, we will be discontinuing certain low-use features in Adobe Acrobat online services related to tracking and reminders for shared documents and sorting documents based on certain fields. ' I have templated legal docs which require certain fields to be completed and then signed by different people.  I presume these docs are shared in order that each can sign - am I going to lose the use of my templates? Thank you

Hi, I just installed Acrobat Pro DC today. Then I published a file in pdf format using the SDL tool. Once the pdf was downloaded, I opened it but all the text within the pdf shows as if selected/gray highlighted. I also tried saving the file in Word format and the same problem occurs with the Word file as well. Please advise the corrective action. Thanks!

Could you please help in the above topic?

We have several users that depend on Send and Track, and are using their Adobe ID's with Acrobat 2020. They are no longer able to use the Send and Track feature, and receive an error that there is a problem with their Document Cloud. We have tried several troubleshooting steps, which include Signing out of their Acrobat ID, Signing in as another user, and recreating the user profile on the PC.  I believe that the issue has to do with their Adobe ID, and have noted the following1) Under a different user profile (w/ different Adobe ID) Send and track from Outlook works fine, and user can signout/in with Adobe ID as expected2) Under the original user login and Adobe ID, User cannot use Send and Track from Outlook, cannot run Acrobat Update, Occasionally shows logged out in Acrobat although they are logged in 3) Recreating their profile (with new User.dat) The issue persists, leading me to believe that it is tied to their Adobe ID4) If the user with the issue logs out and ba

Once I sign into my account how do I log out of my account?