Adobe Acrobat Sign

just tried to sign a pdf both for myself and a witness first time I had system email witness I had previously signed my portions however when witness tried to sign the form forced witness to overright my signed text fields otherwise form would not finish ... needless I retried that process yet when witness received same pdf a second time for resigning it errored out saying already signed needles to say your pdf signing processing is very buggy ...  I double dog dare your support crew to recreate above and see this bug in action in the end I stopped using adobe to sign the pdf and signed manually ... so sad for adobe users  

Hi - I understand CCAs expire. Once a CCA has expired, do the signature properties of the document tell me / make reference that the signature was valid at the point / time of signing?

My company has a form that includes 4 signatures that must happen in a row. User 1, then user 2, 3, and 4.  After all of the users sign the document, User 1 needs to be able to check a box to confirm the signatures and to say the document has been forwarded to an appropriate department.  For some reason, even if I add an extra step requiring the box to be checked, the document is locked as soon as user 4 signs it, and the last step of checking the box can not be performed.  Any advice?

Hi everyone,is it possibile to check the consistency between the recipient and signer email address. In other words: the email address the agreement is sent to, should be the same that the external recipients uses to sign the document with. For instance, I'd like to make sure that an agreement sent to example@email.com is also signed using the very same example@email.com. To sign, the external recipients use an account created beforehand with a Certification Authority. Any advice?

Can someone explain what the prefill option does exactly? I'm trying to create a form with fields that  I would prefill in adobe before sending for an esignature. It's a contract where I'd prefill the fields that are unique to each contract. I see that there is a form field property called "prefill". Can anyone help?

I'm using Adobe Sign - Enterprise with Adobe Sign for Salesforce. I have a Data Mapping configured to update fields on the starting record when the document is sent for signature and update other fields when the document is signed. That Data Mapping is used by two Agreement Templates. The first Agreement Template emails the document to several recipients for signature. The Data Mapping actions work as expected in that case. The second Agreement Template uses Only Sender Signs. When using this template, none of the Data Mapping actions run. What's going on? How can I get this to work?

Passing around the device, is it possible for two people to sign the same form.  e.g  Renter and Landlord.  Landlord opens up a form, signs first, then hands the ipad to the renter to sign and collects back the ipad.

I would like to bulk send a template, but for all the emails to be hidden from each other (BCC)It needs to be sent to 200 indivualsThank you

Hi all, I am trying to find a way where the requestor would not have to identify the areas each time they are requesting a form to be signed.  In my use case, we have an evaluation form that would normally go to 3 individuals.  The first signee is the first field, the second is the second field and so on.  Is there an option to default that the first person needs to fill out this field?Thank you in advance!

Hi, I am not a user of Adobe Acrobat Sign, however since 6th May 2022, I've been receiving SMS and phone calls with verification codes. I assume an actual user (somewhere) has put in the wrong phone number and now I'm the one getting their verification codes... Is there a way that someone from Adobe support could find the user that has added the incorrect phone number and inform them+update it to the correct value? If there is a way to privately contact me, I can provide the phone number. It's incredibly annoying to keep reciving these codes for a product that I don't use! Thanks

Hi, My organisation is migrating from the Echo Sign platform to the Adobe Sign Platform on the 19th of May. I am wondering at what point we need to update the domain as detailed in the screenshot attached? Is it after the migration? If I update it now, would it disable the current domain, the current portal url? --Stephen  

Hello, I am working on a project that is using Adobe Sign V6 api. We have a requirement that users within the same group should be able to remind and cancel the agreement on behalf of other users.   We enabled Advance Sharing and also shared group with members within the same group. In terms of API, when we try to remind or cancel an agreement, we pass the header 'x-on-behalf-of-user' with the email address of the user who sent an agreement along with API request.  This works if other user tries to remind agreement on behalf of user but it doesn't work for agreement cancellation. is this limitation for advanced sharing? 

I am dealing with new leases right now. And I have a standard template to add and modify information based on each specific tenant's information. I have been using the fill and sign section to type out what i want on cenrtain lines to say. However I have been noticing  when I go deeper into the document, those filled and signed words are crossing over text in later parts of my document. How do I remove those things without it then deleting my intial fill and signs at the top of the documents? 

When sending in bulk are the fields all static in length? For instance, name fields - I have some with 25 characters and some with 10. Lots of empty space in my document. Is there a way around this?

I am not using templates (yet), and I am a bit new at this.  I am using checkboxes and radio buttons.  CheckBoxA is optional.  Radio groupB (two buttons) is is optional.  However, if B2 is selected, CheckBoxA is required; I would like the selection of B2 to trigger the automatic selection of A.  Is this possible?  If not, is there some other way to set up this logic?  The condition options of A (show/hide/enable/disable) don't seem to accomplish this, and there seems no way through the settings on the B2.  THANK YOU for any help. 

I have a pdf plan set of 20 sheets and I uploaded it to adobe sign. I have my digital signature setup and am using the fill and sign feature. I digitally sign the first sheet then when I try to sign the second sheet, I get an error message stating only one signature allowed in the document. I did finish the signing and exported it. I opened in Adobe and it shows certified, 2 dig signatures, one visible and one invisible.  Any help would be great. 

Hi,Is there any way the completed section within the Manage Agreements Menu of Adobe-Sign can have sub-folders within it so we can file e-signed documents against document type?  We will also need an "archive" section, so any agreements that have now expired can be stored.  How can we do this?Thanks.

We have this problem when Adobe Sign sends out a email regarding "Signature requested" it mixes names and emails in the bottom part, even if we all have company email and are users within Adobe Sign.Is there anything we can configure do make it look more professional? Like make all of them to emails, since we sometimes sends documents to email addresses outside the company..

Hi, My organisation are migrating from the Echo Sign platform to the Adobe Sign platform. We are 1 week out from the migration but the migration process still shows user migration as in process. Is there something we have to do in order to mark it as complete? --Stephen

I am no longer able to delete signed agreements from my account. The only option that appears to be available is to 'hide' them. I want them deleted, preferably one-by-one as I am ready to delete them, but a generic 30-day deletion policy would be ok as well. How can I accomplish this now?

Is there a way to remove/delete a recipient/signer once document has been sent? All parties have signed, with the exception of one. Turns out, that this certain recipient is now not required to sign. How can I remove this person?  

Hello all, I'm attempting to validate some PDFs created by the Adobe Sign service (sent from the Adobe Sign web app), specifically I am trying to figure out if I can validate the "Certified by Adobe Sign a Document Cloud solution..." message/security seal without having to open the PDF in Adobe Acrobat. Is anyone aware of a way to access this Metadata via the Adobe Sign API or from XML that's part of the PDF? If this can be accessed via XML Metadata from the PDF, is there a good program to use to access it? Please see red outlines in the attached screenshot for what I'm talking about. 

I am an enterprise user and would like to proceed with the Migration from hello Sign to Adobe Sign to transferring all the of documents for our company from Hello Sign into Adobe Sign. What should I do for this?

We need to create a process in which a customer fills out an identifier (unique id) on a webform. We want that to look to our Salsesforce and identify acocunt based on the id and pull additional detail back in to the form. Once form is completed we would like that to create the agreement in salesforce and connect to that acocunt. Has anyone done anything similar ?  

I am using Adobe Acrobat's Fill & Sign and requesting signatures for approval on an artwork. I have attached a link so the people I have selected to send to for signatures can go and comment if they would like changes or if they are good with the way it is. After the first person signs and goes to the link, it is sent to the next person but they they are unable to click on the link or even highlight the link, but they can sign. I don't know how to fix this and any help would be great.