Adobe Acrobat Sign

HiI have started the 14 days trial for a company.  Do you have to purchase this product to be able to add users, as "users" doesn't come up??  Thanks Rachael 

We want to create an agreement in DRAFT state and merge optional default values for certain fields on the document using data from our internal application. We want to then retrieve the document WITH the merged field values so the user can review it before sending out the agreement for signing. Is there any way to achieve this? We tried using the GET /agreements/{agreementId}/combinedDocument but the file returned doesn't include the merge info until the agreement has been updated to IN_PROCESS (i.e sent for signature). Same with the image URLs (GET /agreements/{agreementId}/documents/imageUrls). Any help would be much appreciated!  

We want to issue pre-signed agreements to our tier 3 low risk clients, but do not want them to be able to download or print the pre-signed copy, only the completed and signed copy.Can we disable the download option when sending out a document for signing?I see it in the widget but not in the regular send document functionality.

I send to-be-completed forms (properly formtted with field names, etc) to cusotmers via Adobe Sign from within Adobe DC Pro.  When the customer receives the form via email, fills it out and signs it, it is completed, locked, and sent back to me.  Once I have the completed and locked form, I need to extract the date data the customer entered to each form field.  When I have the completed form open in Adobe ProDC, all of the tools are greyed out. How can I open a completed (and locked) form in Adobe DC and extract the data?  Thanks much!

I'm trying to develop an application using Adobe Sign and I can't get access to the developer API.I'm literally just trying to follow the steps set out in the documentation under Getting Started, but it won't let me create an application.It tells me to contact my sys admin. I don't HAVE a sys admin. According to this I should be able to create a developer account and then create an application. I have created a developer account using this form, which is linked from the documentation. I go to my developer console and Adobe Sign is greyed out - I can't create an application.How do I fix this? I literally don't know how to be any more specific about my needs, because I can't even complete the first two steps in the Getting Started guide.

I am having too many issues and none of them is being solved. The technical support is useless. They ask to explain the issue repeatedly and end up saying someone will call me back. On top of this, I changed the plan and the documents I was working on before changing the plan cannot be retrieved. I have to ask people again to sign again. This is so annoying, embarrassing and unprofessional. I will discourage people to get any license with adobe, especially, the one for teams. 

I tried to register for free Adobe Sign Developer Edition via:https://www.adobe.com/de/sign/developer-form.html After login the following error code appears:210819054905695.app-a1 I've also tried the registration process with different email adresses without success.

I recently signed up for a 14-day trial of Adobe Sign Enterprise and am trying to add users from my organization but receive the following notice when adding users: "Your license allows a maximum of 1 active users and your account currently has 1."  Because I started my trial yesterday, and due to other pressing priorities, I have less time to research this than normal, so any input or suggestions are appreciated.  Thanks in advance!

Is there a way to set up a favorites group on the page where you add the signatures to the document? Example: I use Signature, Date, and the Data Box 99% of the time. It would be nice if I could have those in a favorite box instead of clicking multiple boxes to get to those 3 items. Thanks 

Hello, The in progress status shows 18 in progress, however, I cna only see 6 documents in progress.  I can however search for the docuemnt in the search bar, but I am wondering if there is a setting that I cn change to enabe me to view all the doicuments in progress.

If you use the "noChrome" flag in the Adobe Sign API to open up a window, then it breaks the Adobe Sign UI for any sessions, which completely breaks Adobe Sign's dashboard for regular use, and there's no recovering or logging out without clearing session. Easiest steps to reproduce (in the examples, I'll be using the base URL that I'm redirected to after signing in to Adobe Sign, but you would replace it with yours): Go to https://graphite.na4.adobesign.com/public/compose?noChrome=true Try to go back to home: https://graphite.na4.adobesign.com/ (it will redirect you to https://graphite.na4.adobesign.com/account/homeJS). The page will be blank. You are unable to navigate to other pages or sign out without clearning your browser's cache/session/local storage.

We have a weird situation here.  A user had Adobe Sign with via a work email.  This user was migrated (using the same email) to our company Adobe Sign account.  There is a pending document from the old account that keeps emailing out to be signed.  This document is not found in the new account, even under the archived section.  The user can't sign into the old account anymore. Is there a way Adobe can go in and clear out the pending document?

We have an Adobe Sign account for our business to send project forms.  The account is set up with one email and we were able to receive the signed notifications at that email address and our generic email box or  2nd email.  Last week one of the reps renewed or reinstated our same Adobe sign account but I am no longer receiving the 2nd email notification.  I have spent hours on chat which is worthless trying to determine why this is.  I cannot obtain an answer.  My instinct is that the rep enrolled us in an incorrect Adobe sign plan without asking which plan or that Adobe changed the sign plan to only allow one signer and didnt' explain that prior to my renewing.  I just want to know what happened and how to received the 2nd email notification  

How do  I log a ticket for support?   It prompts me to log in which then takes me to the document center? I need to log a ticket as our Adobe Sign functionality has changed over the past week and I think it is related to a rep change to our account.  I have been on 3 unsuccessful chats that have gotten me nowhere. We had Adobe sign and still have Adobe sign but the functionality has changed and I can't get an answer as to why or how or what Adobe sign plan I need to get the same functionality back?  Who or how do I obtain assistance to understand.  This should not be this complicated and frustrating  

I was only trialing adobe sign for our installation administrator. I do not wish to use this programme, is there a way of changing the e-mail address on the account? Louise.

When singing documents on the web version we have no issues viewing the attachments while signing. The attachments are uploaded by the first signer, not prior to sending. However, when we use the app to sign documents the signer is not able to view the attachments. Is this a feature that needs to be turned on or is this a limitation on Adobes side that needs to be resolved?

Hi there,In the approvals section in MS Teams it seems that Adobe Sign signs you out after 2 hours.Is there a way for this to be extended or turned off so someone who is an Adobe Sign user just stays signed in.We are using Sign along with MS Flow and when someone goes to approvals they are signing in multiple times a day, would be great to remove the sign in step.

It looks like my account is enabled for Adobe sign. But everytime I add an email address to a document and try to send it, I am getting a pop up that says "You are not authorized to send document for signature". Am I doing something wrong or do I not have access to this functionality?Thank you,Kaushik

A document was circulated for signature to four parties before it was completed, and the first party signed it.  Before the second party signed it, I realized what had happened and cancelled the document.  My question is this: will the second party (and/or the 3rd and 4th parties) have access to that cancelled document which contained the first party's signature?  Obviously, I would like to avoid this occurance, so any help about mitigating the problem would be appreciated.  Thank you.

I'm using teh trial version and have added form fields to a pdf document but when I download the pdf the form fields don't show up.

How to get the Witness signature when you don't know who will be the witness and their email address?   When obtaining signatures or approvals from recipients, many agreements demand recipients’ signatures digitally witnessed. Mostly the recipients choose the person to witness their signature and the sender is unknown to these witnesses.    In the above scenario, a question arises on how to send the document in a way that it can be signed by the recipient first and then sent to the witnesses. There are two ways to get the witness signature in a document without using the actual email address for them. The two methods are listed below:   1. Delegating the document to witness for signature    When sending a document for signature, you may repeat the email address of the signer in all the recipient’s fields on the send page. For example, if you have one signer and two wi

Hello, I issue lots of contracts for signature - they go to my colleague first to sign, and then to the external party. I would like to still receive email notifications, but I would like my colleague to not receive any email notifications at all. Ideally, they should just log into Adobe Sign when they have time to sign some contracts, sign the ones waiting under 'waiting for you' and then log out again when they are done. This colleague isn't issuing any contracts, just signing them, so I don't think changing their notification settings will work. Is this possible? Many thanks!

Hello, Is Adobe Sign integration possible with SAP SuccessFactors latest release of Onboarding 2.0? Thanks and RegardsSreekumar

Hi all My organisation utilises Xero and forwards documents for signature through Xero automatically (via adobe integration). When the emails are forwarded to clients to request signature, the client is receiving 2 emails; one from Xero and the other from adobe. Both emails request signature of the same document.  How do I stop Adobe forwarding an email in this case?  Ps I have reached out to support whom recommended I seek assistance here. Thanks in advance 

I have templates that I share for my co-workers (2 of them) The field line up for me and one co-worker but the 2nd co-worker using the same template and fields don't even come close. We all use the same documents and then add the fields by applying a template. Any help would be greatly appreciated!