Adobe Acrobat Sign

Does anyone encounter the problem of not having a zipped folder in the file you send out the doc for signature?  I always sent document out from my Drop Box document foltders to send out document (like contract or service agreement) to clinet to sign.  It used to have zipped file with extension states in progress appears in the folder where i send out the agreement.  once the client sign back the doc, the zipped folder changed to completed.  But since last Friday, it doesn't seem to have this zipped folder appear anymore.  Will anyone have the same issue and know how to fix it here?  Thank you in advance. PS: I have attached a screen shot with the previous sent and recent sent and hope to make issue clearer. 

Hi, I run the merge mapping and it's not generating any errors, but when I open the document, all of the fields are gone and nothing is populated . Please help. take care

Dear AllCould you please help me as I've been slowely losing hope for the issue to be resolved. I used to have a trial persiod started on my company address. Aftre some time we have decided as a company to upgrade to an enterprise plan. I have been appointed as one of the admins and I repeatedly have been denied access to the enterprise account due to previously having another account on the same address. I keep getting an email that I have been granted access to an enterprise account but I have to archive my previous account and when I try to do it and I receive a notice: We cannot perfom the requested task. Can anyone advice me what to do about it? I would apppreciate.  

Hi All , I am trying to create dynamic template for agreement which will be refrence to a specific custom object which i created, and this custom object have a child object related to it. I am wondering if it is possible to iterate throught the child object and retrieve it dynamicly using merge mapping and creating a template which will retieve the data from master object and the child object with each others. Thank you in advace. 

I have problem to sign whenever attaching a PDF with dropdown list. It could be either1. Able to sign but all the dropdown list data will be missing and appear as blank.2. Not able to sign as asking me to fill up the dropdown list again while these columns are all already filled with data.Anyone can help solving this? Thanks in advance!

I have Acrobat Pro DC, how can I send one document to all of my employees (about 80) to sign individually? I have been reading through the threads and find directions, but I can't seem to do any of them. Do I have the wrong version? And if so, what should I use? Thank you for any help

Is there any way to create a string field in AS such that there is no box around it?  Signer will not be changing any data.  I can make the field read only but it still has a box around it.  Thanks.  

Im trying to sign my contract sent by my client but when i click on the signature field a pop up window appears where i can put my sign but i cant see any button for apply there and dont know how to apply my signature from that pop up window to my contract paper.

I receive a monthly statement of work from a client via EchoSign. This month, when I click the hyperlink for signature I can't move past the "preparing document" screen.The only thing that I can't think of that has changed between now and the last time I successfully signed a doc, was that I cleared all my cookies. The client has sent me updated links; however, nothing has changed.I'm working on a MacBook Air, OS X, version 10.9.5.Can anyone please advise? Thank you in advance.

My company has a process where documents need to be signed in seperate stages and the sections under the last signature fields still need to remain editable. Is it possible to send out a PDF to for signatures and lock the PDF from the used signature fields up to the beginning of the document and keep the remaining fields underneath the signatures editable? These documents are essentially setup to be signed in two or more stages in this way. For example: First Part of the Document       Signatures for the First Part of the DocumentSecond part of the Document (Edited after the signature above)       Signatures requested after the second part of the document is completed.

When trying to use the Fill and Sign requests signature feature I recive an error. For the desktop I get "Access denied, you do not have access to the service. please contact your IT administratorw to gain access." or "Upgrade" to send for signature when using the desktop version of Adobe Acrobat DC.  But it will not allow me to upgrade.  It just keeps toggling back and forth from Upgrade to Start Now.When using the cloud adobe, I get a message to "Contact your IT Administrator" and it will not allow me to go forward. Please assist ASAP. Thanks,Arlene

We have a product that includes e-signing of multiple fields within a single Adobe Sign document. Is it possible to configure so the client can enter signature once in a given field and have it populate multiple other fields at the same time? Same would go for initialing. Any guidance or assistance would be greatly appreciated. 

I know this is possible but the Adobe User Guides are lacking in terms of how to do this. Simply put: When I send out an agreement for signature, my name as the sender is showing on the email even though on the Email Settings setup page, the 'Hide the sender name and sender email from the "Signature Requested" email" parameter is checked. The form I am selected is not owned by me (as I assigned it to a default company name user) so can someone convey what I am missing here.

Hello. I work in the IT department at a school. We have an Adobe Sign Enterprise subscription and it is my job to try to digitize all of our processes. Currently I am working on a form which goes to parents to apply for bus travel allowance. So Recipient 1 is the parent. The form requires name, address, phone and email details of the recipient who is also required to sign. The form then asks for the details (name, DOB, school) of the students (the recipent's children) needing bus travel. The form allows for up to three students to be listed. They can even be from other schools. Here's the catch: the students are also required to sign. When the form is sent we may not even know who these students are nor how many of them there are (between 1 and 3). I am trying to figure out if Adobe Sign can gather signatures for "unknown" recipients. I know there is an "Anyone" entity listed under the list of recipients but cannot figure out how to apply it to a signature field. Another complication i

Hi.  I am new to using Adobe Sign and need some assistance.  Is there a way of obscuring all the pages in a document other than the signature page when a witness is signing?  Can you exclude signatories ie. witnesses, from receiving the final signed document?   Thanks

Hello,Please i want to have a more information about the affiliate program Adobe Sign. Thanks

Hello - I have a couple of text tags that are not displaying properly. I have a required signature for the signer, then a required field for their full name, then an optional field for their title. I've added these fields to the uploaded document as follows: {{Sig_es_:signer:signature}}  {{N_es_:signer:fullname}}  {{Ttl_es_:signer:title}}
When I preview the document, the fields are rendered with a red border (which I thought would indicate 'required'...). When I send a test document, I see the signature field properly, but there is no field for the full name, and the title field is marked as required.Any help appreciated - thanks

I'm trying to execute Adobe Sign APIs, but it is throwing the following error -{    "code": "PERMISSION_DENIED",    "message": "The API caller does not have the permission to execute this operation"} Please note that I'm using the Trial developer account of Adobe Sign.I'm able to generate Access Token as well for the Authentication purpose but I'm not able to use any of the other APIs.To generate access token I'm using following URL - https://api.echosign.com/oauth/v2/tokenHeaders -code:{code}client_id:{clientid}client_secret:{clientsecret}redirect_uri:https://www.google.co.ingrant_type:authorization_code Can someone help?

I have created a sign-in sheet [Monthly Safety Meeting.pdf] for office personnel. Most people are able to digitally sign these PDFs. One person is unable to sign any of MY PDFs. Yet she is able to sign other PDFs (that I have not created).  Also, she recieved report codes 1002 and 1008. Other personnel have not reported such  problems or report codes. 

Hello, I received notification an agreement was fully signed.  I only received the audit report.  I have tried to locate the Agreement and it is not there.  I cannot find, view, or download.  It clearly has been signed.   

Hi all, I have an email address that is auto saved in Adobe signature that is incorrect, and similar enough to the correct signature (also saved) that documents periodically go to the wrong person.  (Sue.Smith2021@ vs Sue.Smith2020@ for example).  Is there a way to delete the incorrect address so that it doesn't autopopulate?  This has become a bit of an issue. I'd welcome any assistance.  thanks.

I am having issue login to the SharePoint intergration Add-in app. The login is giving me this error when attempting to login "OAuth failed. Please try again".  I have an enterprise license.  Can someone help me pleease? 

Hello,I registered for Adobe Sign with my work admin email (internal) address in order to test the software as an Enterprise Trial account. After successfully deploying Adobe Sign for SharePoint and Adobe Sign for Word & PowerPoint through the SharePoint and Microsoft 365 web portals, I sent a test document to my work communications (public) email address. After signing that test document, I attempted to register my public email as a "User" in the Adobe Sign account. This was unsuccessful and I received the same error message as reported in this post:https://community.adobe.com/t5/adobe-sign/error-quot-you-cannot-add-that-email-address-to-your-account-quot/td-p/11103111I attempted to contact Adobe Support to resolve the issue; however, the account I believed I had created earlier (directly through the Adobe Sign website) was not recognised when attempting to sign in to Adobe.com.* Because there was no other way to contact Adobe support, I was forced to register again on Adobe.com,

I have 2 problems.1. I can't sign in to Adobe Sign App. Says to contact customer support with the error message, "We have encountered an issue due to possible Adobe I'd change. Please contact your IT administrator or Adobe support."2. I cant contact customer support because when I'm asked to sign in to reach customer support I get the same message as problem 1 above, "We have encountered an issue due to possible Adobe I'd change. Please contact your IT administrator or Adobe support."- Without a phone number, I can not even talk to anyone to get this solved because of the same error message.

It's sending all my agreements out from my personal email. I changed my adobe account's email to the business address but the echosign account didn't change. "Edit profile" doesn't allow editing of the email address.Thanks!LJF