Adobe Acrobat Sign

Hi everybody,I´m exeriencing some issues with having generic email addresses in the eSign workflow, which is necessary because anybody in that Team could be in charge of the Action.What we are doing is:- Opening from the library a form where we have pre assigned the fields to fill for Receiver 1, 2, 3.- Putting the Receivers with the role Form filler (usually 3 per form)- Attaching one more page (pdf) with Information that the receivers Need to read before completing their part of the formThe issue is: if the Receiver is a Name.surname@Company.com it works.. if the address is shared-email@Company.com only the page with the form is showing. The other page does not appear. I also tried to convert this page into a image (jpeg), but same result!Can anybody help me with this?Thanks in advance!

Hi,I'm working to a MS Flow with Adobe Sign integration and I couldn't find an action to get the response message that the signer put when rejects to sign.Thank you.

Hi all, hoping for some help. We are unable to create Widgets or edit documents in our account - the following message is received: You are not authorized to send documents for signature. Please contact your account administrator.Adobe will not assist us because they are saying the email address on the account cannot be found, even though it is the same email address we use to login and I confirmed that while logged into the account. I was told there is no phone support and chat will not help me. We have had an account for years, so I'm at a complete loss as to what to do now.

Hello,I have an older version of the Adobe Sign JS SDK embedded in my application, and it is working for the most part. I have been creating Agreements dynamically using it, but  now I would like to transition to the Workflow creation process. My version of the SDK is missing the GetWorkflow function (somehow?) and I can't use it, so I tried to update. I tried following all of the steps on the latest GitHub release to browserify it and I can't get this to work. I understand the use of a code generator, to simplify the process of generating it and whatnot, but the way it was before where you could just get the JS files from a folder that was already setup to work with Browser JS was infinitely easier and actually worked. I can't seem to browserify these files correctly to be able to call the functions in js, I have spent the past few days working on this and it is getting frustrating.I install the latest version using npm install in the downloaded directoryThen npm linkthen npm lin

Not sure why I am receiving this message every time I try to send a doc from my template library.My account is renewing on 10 March and the credit card details on file are valid.Any ideas please - urgently - as I have docs to send today.Thanks Vicky

Hi all, I am experiencing an issue with the dateDiff function when trying to find the time between two dates in hours. So I have two fields, a time in and time out, these fields are set to validation type "time". I then have a field that looks like this: dateDiff("h", mon_lunch_start, mon_lunch_end)If the time in mon_lunch_start is set at 13:00 or anytime after then the function will display the correct number of hours between mon_lunch_start and mon_lunch_end, for instance if mon_lunch_start=13:00 and mon_lunch_end=15:00 the dateDiff will return "2". However if mon_lunch_start is set at any time before 13:00 then dateDiff will return an arbitrary number in the thousands. For example; if mon_lunch_start=12:30 and mon_lunch_end=13:30 then the dateDiff will return 69382. Changing it to 12:31 will then return another random number.Is this function broken? Does anyone have any experience with this?

Can you get a copy of a signed document without the signatures and audit trail to use as a template?*

Hello,I'm testing Adobe Sign and Microsoft flow. It works very well. I can ask someone just by specifying its e-mail adress to sign and to download the signed document.My Question:The thing is I can still open and edit the pdf  with Word and change its content after the signature.Do I need to do something to prevent users from modifying signed documents ?Thank youSerge Luca

Hello everyone,I have a question regarding widgets. I have created a widget without redirecturl. I don't want to be redirected in my process, so I decided to use an embedded widget.I have included the iframe code of the widget in my html and added a event listener in Javascript as described in Documentation.When a user now signs the agreement, the eventHandler is triggered and my application knows that the agreement has been signed. But how do I get the agreementId of the created agreement?Kind regards,Jakob

I've been trying out the Adobe Sign API using our Enterprise account to create the API Application. In my testing, I've gotten a few invalid request errors and Permission Denied errors when trying to create a transient document. What can I do to reactivate my account?

I really need to be able to do this, I don't have time to delete 1 document at a time. After the document has been completed I do not need any other record of it and as the dashboard is not that efficient to use, I need to clear as many documents I can in order to work with the ones I do need.  I am serious about this feature, it seems simple enough to be able to incorporate so I can't see why this is not an option/feature.

Hello, I am interested in purchasing the Individual Plan for my home-based business, but I have not been able to reach customer service to speak with anyone. I own a medical staffing company and would need to send out a lot of contracts and applications to be signed. I would use it almost daily sending contracts to my new employees and the hospitals/nursing homes.I don't understand the signers portion of the app. I see it says 6 signers for this plan.-For one, does that mean 6 signers a month or 6 signers a year?-Secondly, if it does mean that I can only have 6 companies sign throughout that time frame, am I able to save the contract and delete that company to add a new company? Thanks

I have a Mac [Mojave 10.14.4].  Yesterday, I created an account but realized the product wasn't available in my country so I immediately asked for the account to be deleted since I couldn't get what I needed anymore.  The account was successfully deleted yesterday, but now when I open my Adobe Acrobat Reader DC it has a pop up sign-in window.  I don't have an account.  And even before yesterday, it was never a window I saw when I opened the Reader.  I can't do anything with the Reader and I have a lot of work that I need to do.  I don't want to create a new account.  I just want to be able to look at my files without seeing a sign in window that's kind of forcing me to create an account.How do I get rid of the "Sign-In" window when I don't have an account?I really need help ASAP.

I was disappointed to see that Microsoft Flow integration is only available in the Enterprise plan.  Microsoft Flow is not just an enterprise tool.  Nor is Teams, nor is Sharepoint. Its all included in $5/mo Office365 plan, with Sign included as a standard Flow connector.  I have dozens of 5-15 user organizations using Flow/Sharepoint in some capacity (and all using Teams).  Now one of our larger clients is interested in an e-sign platform, so I was going to recommend this due to the Flow integration...  Until I saw it's limited to the enterprise plan.  They don't need a single feature from Enterprise aside from Flow integration, likely don't even need most of the features on the Business plan.Keeping Dynamics tied to the enterprise plan makes sense, or other large enterprise focused software and ERP platforms, but not Flow.Is there any plan to open that up to lower tier plans, or are there means to enable it for lower tier plans?Thank you

Hello,I'm trying to get my ETag code but i don't find it. Could someone help me please ?The header response i get contains no Etag :Metadata x-request-id : 3969d42d-e4fe-457c-b9c6-90c003ce9072 content-type : application/json status : 200 I use this url : https://api.eu1.echosign.com/api/rest/v6/agreements/XXXXXXXXXXThank you a lot !Laura

I am writing you in regard of Echo sign API version v5, Echo sign API support sending of custom message’s in email body. We are looking for option to pass message in HTML format so formatting can be applied on custom message (Tabular formatting). Request you to please suggest how to achieve this via API integration.Here is the Adobe documentation I followed:Api Version : v5API: https://www.adobe.io/apis/documentcloud/sign/docs.html#!adobedocs/adobe-sign/master/api_usage/send_signing.mdCustom message param: “Message” property in documentCreationInfo.  As of now above implementation not supporting HTML format.

Hello Support Team,I want to include Signature Widget using Adobe Sign API. Everything seems fine but user need to verify Emailfor completing the signing process. Is there any way to skip email verification process and we make it verify by API or make it verify by Default.Any help would be appreciated.Thank You[Moved from Adobe Creative Cloud to Adobe Sign by moderator]

Hello Support TeamI want to use Adobe sign in PHP Laravel Web Application. Is there any SDK or Library for it so that we can use it in Laravel or PHP.Any Help would be Appreciated.

My Adobe sign has stopped working. Last time I used it was a week or two ago. I have two machines, a desktop and a laptop, and it has stopped working on both.Strangely, I can't access the signature functionality through either the web interface or AdobeDC.When I send any document to "For Signature" in DC it either stalls on the upload (18% or 60%) usually and just sits there. Or the upload completes and I just get a blank page with the faint text "The thumbnail could not be loaded".If I use a web browser (Edge, IE or FIrefox - yes, cleaned cache etc) then I can see "For Viewing and For review" in the left menu and a few seconds after the page loads "For Signature" appears. However, I can't access the signature functionality at all. I get a "Loading Adobe Sign" spinner, or a blank page.I have also tried on a VM and it's the same.If I VPN to another country (hence, change my IP and geolocation) it seems to work.I really shouldn't have to do that to use the service.I've had an Adobe techn

Hi Team,Error message::Unable to authorize access because the client configuration is invalid: invalid_requestWe are using a trial account to set up the Adobe APIs for e-signing, which will be implemented on our website portal. However, while integrating the Same APIs, we are getting the same error above. The URL is:Message Please have a look into the same and provide us your assistance according.Thanks,Rajbir

Trying to do a simple test for the webhooks using a Developer account and the webhook is firing at the right times, but the details of the event don't seem to be correct.  For example, this morning I created and new agreement and signed it 14 minutes later.  My local logs are showing I received webhook events at the right times, but on both occasions the event was AGREEMENT_CREATED for an agreement I created last week.There was a problem with my webhook code at the time this agreement was created, but that is fixed and it is now returning a 204 response - is there any way to see the webhook activity/events that were sent?

when calling the "https://api.na1.echosign.com:443/api/rest/v5/agreements/{agreementId}/signingUrls" call getting below response.{ "code": "PERMISSION_DENIED", "message": "The API caller does not have the permission to execute this operation" }how to give the permission for this call?thanks in advance.https://api.na1.echosign.com:443/api/rest/v5/agreements/3AAABLblqZhBLqbt2PluAgsekFxtSDRCsOINBLz5LU_sLDhSNxMbb4y7P59ROF0lKXXjK3725bhOzradzPPsvUX_2vXnvQaVG/signingUrls

I called support and was told that Adobe no longer offers phone support for Adobe Sign, and that I would have to email. This is ridiculous. After finally fighting with whomever was on the phone, I finally got someone to agree to "setup a call back", and of course that never happened. I am at my wits end here. When sending a documents for signature, I simply get "an error has occurred. Please try again". This has been going on for a week. We are using Windows Server 2016. I have uninstalled and reinstalled. I have tried multiple documents.

Hello,This is from the samples here rest-api-sample/v5/adobesign/api/rest/sample at master · adobe-sign/rest-api-sample · GitHubThe only things that I changed were the OAuth JSON and GetUrlForViewAgreementAssetPage.json{  "noChrome": "false",  "autoLogin": "false",  "agreementAssetId": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"}I am trying to use this on my website but I keep getting the follow response:Array(  [0] => OAuth Access Token : XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX  [1] => Unable to process request as URL is found malformed.  [2] => Unable to process request as URL is found malformed.  [3] => Failure in getting URL for View Agreement Asset page.  [4] => java.net.MalformedURLException: no protocol: /views/agreementAssets  [5] => at java.net.URL.(URL.java:593)  [6] => at java.net.URL.(URL.java:490)  [7] => at java.net.URL.(URL.java:439)  [8] => at adobesign.api.res

I am attempting to sign a document in Acrobat 9.0 and apparently have forgotten my password.I can not find any tutorial on how to reset this password.I have reset my Adobe password, but it does not work for signing the document.Thanks for your help.