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Hi,I've got several combinations of legal documents I need to send for signatures, and they've all been set up as individual Templates in my library, so I can change the combination as required depending on who I send them to. Yet when I Send for signatures and attach any additional documents, the first document always appears fine, but then random form fields in the additional documents change for no reason. So a Name field turns into a date, or a Title turns into Company.Help?
Trying to add stamps to a PDF document using this as a reference Adobe Sign Text Tag Guide The probleme is that on one adobe sign flow the stamp for signer3 is shown correctly, but for signer4 nothing is shown. On another test, the stamp is shown for signer4, but not for signer3.Any ideas.
I am not able to find the option to create stamp, i have seen adobe stamps with very details in it as we zoom it, i need to create slimier stamp for my company, please guide me how to create and stamp documents.
Hi,I need to send a contract to a couple with one e-mail address that requires both signatures. I've read the adobe step-by-step guide but keep hitting the same snag:When I try to assign an email to each signature box, it shows the two emails but neither of them have the (1) next to the email address. So when I try to label the second signature field, it changes the first one as well. This creates the issue of my clients trying to sign the contract, but both fields have to have the same signature in order to be signed. Another note: in the step by step guide, after you upload files, it says to click "preview and add signature fields", but I don't have that option. Not sure if they are related or not. How can I fix this issue?
I have recently gotten my manager to setup a workflow in Adobe Sign, for a specific document.We have published the workflow and are able to retrieve the details form the rest API.https://transperfect.na2.echosign.com/public/docs/restapi/v5#!/workflows/getWorkflowInfothe response looks to be ok in order to get the workflow to send the agreement:{ "name": "5771f473b70b2f6151bf662cd64db2b7", "displayName": "Letter", "created": "2018-11-27T02:32:12-08:00", "modified": "2018-11-27T02:32:12-08:00", "status": "ACTIVE", "scope": "GROUP", "scopeId": "", "description": "Please select a person to approve and a person to issue the document to", "agreementNameInfo": { "required": true, "defaultValue": "To customize",  
I have a document that we send to customers to both sign and enter in credit card information. These forms are emailed using "Send for signature" feature in Adobe Acrobat pro-DC. I just need to know how I can encrypt a text field after a customer put's in their Credit card info, and then decrypt it once I get it back.
Nebraska law does not authorize Adobe Sign and I cannot seem to get an answer from Adobe. Adobe's own website states, "It is rare to have e-signatures challenged in court. But if it should ever happen to your organization, Adobe is here for you." According to the Nebraska Secretary of State's Office, the only authority that is approved in Nebraska is DocuSign. Are any other states having issues? Thoughts? I appreciate any guidance.
Hello, I'm on a trial of Adobe Sign. I was trying to configure SAML authentication. Something went wrong in the configuration and now I can't get back in because it keeps on making me sign in through my SAML IdP, which of course fails.Speaking with Adobe Support, they said "SAML can't be modified in Trial and password reset should work for you." I tried the password reset and it says my account can't be reset. Then they said since it's a trial account, they cannot help me further.Any ideas on what to do next?
Hello community,I would like to test the trial version in SharePoint Online, but we got a login issue.it show me an error message "OAuth failed. Please try again.".I followed the instructions to integrate Adobe Sign + SharePoint online per this link:Adobe Sign for SharePoint Online - Installation GuideI can confirm that I'm a member of the 'Owners' and the 'Members' group, with Full Control permissions. Moreover, I'm a Global Admin on my Microsoft Tenant Account.
I need help with my free developer account, when i navigate under Adobe Sign Api and Click API information, it seems i cant see the option where to add some integration key. please help!
Hi,The product was working fine, I had to change email address and username as the person using the product was changing.Ever since I did that I now can't login and get the error message:"We have encountered an issue due to possible Adobe ID change, Please contact your IT administrator or Adobe support"I waited a few days thinking it might have been a change that took time to propagate, but still no luck more than 5 days later.I rang and clarified the account details which are correct, I have verified the new email address, but I can;t get on to your chat portal and this appears to be my onlyoption..The error is the same on multiple PC's, so it's not just my workstation..Please help!Thanks - Luke.
Hi,I have created a template consists of form fields of check boxes and text fields to be used on a daily basis. I am looking to first pre-fill the form as the author without signing the document and then sending it for signature only to 2 others. I set the fields to all show pre-fill with the exception of the 2 signatures which I set them for their own step. I cannot find a way to pre-fill the form prior to setting up the email addresses so I went ahead and added myself as the first signer which allows me to prefill the form but it also requires me to sign even though I have not assigned a spot for me to sign.1. Is there a way for me to pre-fill only without signing prior to sending?2. Is there a way to send seperate PDFs under one email and not have them auto populate the names? For example I attached the same form twice to complete on 2 seperate employees. It showed up twice but ended up auto populating the same and titles,etc on both forms rather than
Hi,I created a Adobe Sign developer account and I'm attempting to follow the following directions to obtain an Integration Key (Adobe Experience Manager Help | Configuring Adobe Sign services in AEM Forms) However, I don't see the option under Personal Preferences as indicated in the instructions. The instructions also mention the fact that I may have to contact Adobe to enable Integration Key access. How do I go about doing that?Thanks,M.
Our users are reporting that they can enter the email information and change the document name for sending using a workflow, however, when they click on send, they are receiving a document library error, and the form will not send. I also received an error that simply said "Something went wrong. Please try again after sometime." On my third or fourth attempt, it finally went through.We have been using these documents and workflows for almost a year now. The only change is yesterday's update. Is there a workaround? Do I need to open each template and each workflow and re-save them, or remove and re-add the template to the workflow? Removing and re-adding the document to the workflow is what fixed it for the one I had to send today.
I'm trying to send files to be signed through Adobe Sign but the recipients don't seem to be receiving it? I've tested with my own emails but nothing is coming through. The service worked last week and the emails came through from echosign@echosign.com. As far as I can see nothing has changed in the back end - could the issue be an internal one?I would appreciate any help!Thanks,Darren
Hi, I want to start using e-signature to send contracts to tenants for signing. I am aware that e-signatures are legally binding, however are contracts sent by email considered distance selling under eu regulations and therefore allowing those that sign , a mandatory 14 day cooling off period ( that does not apply if they sign a hardcopy in person ? Thank you
I recently deleted a contract. It usually asks me for a reason it was deleted and allows me to send a copy to the client. I just deleted this contract: NW Gridworks_Ad_Agreement_0418 to 1118 https://helpx.adobe.com/chat-adobe-id.html?skill=CCTSign-Eng-TS-Ch&sa_src=ce001_1It completely deleted and gave me no option to give a reason. I thought there use to be an option to CANCEL. Help? I need to alert this customer that I deleted them. Did something change?
I have Adobe Acrobat Pro DC subscription. How do I create and send a pdf file for signature?
I am unable to send for signature. The document loads and I am able to enter the email addresses as needed for signature. Then I hit the next button and receive a message "Unable to Send".I have already tried the following: 1. Logged out then back in2. Checked for updates2. Another user logged in and the same thing occurs. What error is occurring?
Hello... I'm trying to send a document for signature and realized I had the wrong file. Now, I'm trying to delete the document that is in process of being sent for signature and no where do I find a delete button. I can edit it, but still not delete it. There's nothing in activity. I have to say that every time I go to use Adobe Sign I end up incredibly frustrated and ready to discontinue using it. I was seconds away from canceling my account when I finally figured out how to do what I needed with the program. That Adobe doesn't have it set-up to give the name of a button and more info on what it does when you hover over it, when Adobe is supposed to be a leader in the industry is absurd. This is basic UI tech these days. If it continues that I can't use the program with ease without immense frustration, I will definitely cancel my account next window I get. I just can't take the frustration over what should be simple things.And that I can't ea
We bought a Microsoft Surface because an android tablet could not handle our PDF form. I notice now that with the full featured Adobe Acrobat DC Pro windows version that there is no option for in person signing.Is there anyway to get around this? We need the customer to sign on the Microsoft Surface Tablet.Thank you
I am importing a form that has several pull down selections built into the form. when I add it to the library or drop it in directly they are replaced with simple text boxes. This requires me to have the form open on another page to get the wording close to what is requested. Since this is an online service it does not play well with ASCI II character codes or insertion for Greek characters or other symbols so I can only get close.Any ideas on using these forms without them being simplified?Thanks
Hello,Im trying to find a way to contact adobe but im stuck so im trying here.If possible I would like a static key for the API calls instead of oauth process. Is this possible?Thanks in advance,Robin
I've been signing my documents without any problem, then yesterday I started getting "Forbidden. The operation could not be completed. Please try again." error when I try to sign on my desktop. I tried closing Adobe and restarting computer, no luck.
Hi,I am looking for a button click method to add signature fields on to a document uploaded rather than dragging and dropping the signature field. Is this possible to do or implement? I am quite new to adobe and of course adobe-sign.Thank you.Kind Regards,Wil
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