Adobe Acrobat Sign

when sending a document for signature, the receiving party gets it, signs, and it gets sent back to us.  but only it's blank, or looks like there's a "white box" over the signatures....

If I delete a document after it has been signed, the email link remains active for both parties, therefore Adobe have not deleted it.  Under EU data protection regulations we must ensure the document is not stored on Adobe's servers longer than permitted.  We need to have control as to how long the document is saved for.  How do we ensure it is properly deleted and the embedded links from the emails therefore no longer work?

EchoSign instructions reference an Access Code under the management section of the website.  I do not see an access code for my 'Documents Out for Signature'.  How do I turn this on?

Hi, for the past couple of weeks we have stopped receiving notifications for signed agreements.I am referring to the option "Send an extra copy of every signed agreement to these email addresses", under Global Settings.I have tried submitting multiple documents from multiple email addresses. The documents show up in Echosign, so we know the document was submitted and confirmed correctly. However the email notifications do not go out.There was a search result on Google that suggested checking the email server settings to make sure the emails aren't being filtered by the server. Our email server settings have not changed for years and these notifications were working fine a few weeks ago. I also added a Gmail address to receive the notifications, and it didn't receive anything either.The EchoSign account is a Business account:Augusta-Echo-Agreements@augustapreciousmetals.comPlease let me know if you need any other info. Any help is appreciated. Thank you.

Hello guys,I have a problem and I cannot resolved it. Could you tell me if it is possible and how can I do it to integrate image that comes from Salesforce record to the Adobe eSign form, using Data &/or Merge Mappings ?Thanks a lot ;-).

I've recently downloaded the trial version of Adobe Sign for our business. I can't figure out if it is possible to upload the generic document into Adobe Sign and change the details specific to our customers (date, location, times, etc) before sending it. If it is possible, can you steer me as to how to do that? Thank you for any guidance.

Hello,  I have just received an email regarding the update of the ServiceNow Adobe Sign Plugin.  I wanted to check to see if the update now allows multiple signatures in one workflow.  If this is now an added feature, do you have any documentation on how to configure the order and who the multiple recipients are. Currently there is only one email box, so I’m unsure on how to proceed. Thank you in advance.

Hi,When I log in it says I still have a few days left of my trial but after speaking to a member of the support team they've said there's no trial on my account. Has anyone else had this issue? I want to cancel my account but it's impossible!

I have a user that uses mac and they said that when they clicked on the sign to choose signature it showed some one else's signature there. Signature they saw, that person does not even know how to use a mac. How would some one else signature show up under available if they never made it? Signature was not password protected.

Is there a parameter I need to pass through to the API to say "send this document?"  Documents I am sending through the API are sitting in drafts, until I manually go in and press send on them.

Hi I'm trying to figure out if and how I can have a signed upload a document.One of our forms basically asks "Did you file a report this month" and the signer clicks a radio button for yes or no. If yes, they must upload an attachment. Is uploading an attachment possible?

How do you use the image field in adobe sign? I know how to insert it and adjust the overall size, however when I tested it out and sent a document to myself, it just gives me errors when trying to upload the image. I tried inserting a .jpg and .png image and neither worked. Is their something I am doing wrong?

Hi, I need to send a form to multiple people to fill, but it is a feedback form and therefore I want people to have the option to be anonymous and not sign. How do I send it without it requesting a signature field? Also, is there a way to generate a link where the form can be filled so I can send the link in one email with all contacts BCC'd?

I need to create a form where somone can fill it out and then send it to another person. When I create a button and enter an email address for the individual I want the form to be sent to, the form still emails the form to me. I want the form to eventually return to me, but I need it to have the freedom to be sent to others once the form has been distributed. *Previewing the form does not match what actually happens*

I have should have Adobe Sign as part of my Creative Cloud membership (one-year, prepaid) subscription.  However, when I sign in to Adobe Sign, there is a notice that appears stating that "Free accounts are limited to 5 transactions per month" and suggests that I upgrade.  Why do I keep getting this message?[Screenshots removed by the moderator]

Hi,I am having this problem too with documents I am trying to send for signature. Please can I get some help.Thanks

Hi there,Up until two days ago I had no problem sending documents with signing positions like this:1. Person A1. Person B1. Person C2. Person D2. Person E3. Person FThis gave the ability for the document to be sent to everyone is position 1 (Persons A, B & C) at the same time.  Once they had all completed it, it moved on to position 2 (Persons D & E).  Once everyone in position 2 was done it moved on the position 3 (Person F).All of a sudden I can no longer put multiple people into a single position.  This is very frustrating as our agreements often require this feature and one of the reasons we switched to AdobeSign.Is there something I need to do to allow this to work again?Thanks in advance.Mark.

We've been having issues with our clients filling out forms on our adobe sign app on our ipad and halfway thru the filling out the app will just disappear and we open the adobe back up and the form the client filled out halfway thru is empty..so they have to start all over again. and then kicks them out again. Very frustrating!From a previous chat with another adobe tech . TOld me to reboot our new purchased ipad and download adobe again..I did that this morning and still having the same issues. Please help!

HiI would like to create a google doc (and sheet) that pre-populates the signature or signature-block when imported into Adobe sign. I already have the users email address and would like be able to put something like:{{Sig_es_:signer3:name@org.com}} into a cell/in the text of a google sheet/document that adobe sign recognises when imported. Is this possible/supported? Thanks(Not sure if this can be done in the background when google exports to pdf. You mention support for google docs - how are google docs/sheets supported?)

It would make Adobe Sign much more functional if there were an 'Edit Multiple' option.  As is, if I want to change who a field is assigned to, I have to do so one at a time, for all fields in a document.  It would be much simpler if I could highlight all the fields I want edited, and just change the Assigned To dropdown for all of them at once.

Hi there, hoping someone can help me, i have taken over someones job within the organisation and need to replace my name as the sender of the documents - the email address needs to remain the same but the profile details need to be changed to mine. How do i do this?Thanks in advance,

***Prospective new users be forewarned***=================================The following letter was sent registered and received by Adobe on 3-9-18.I'm sorry to advise that this letter and a second one received at Adobe on 3-28-18......along with 8 calls all to Adobe's Exec. VP of Customer & Employee ExperienceALL WENT UN-ANSWEREDAnd that excludes over 100 communications with the Adobe Sign folks!=================================Ms. Donna MorrisExecutive Vice Presidentof Customer & Employee Experience,Adobe Systems Incorporated345 Park AvenueSan Jose, California 95110Dear Ms. Morris,I’m writing you after our near heroic efforts with the Adobe Sign product and support folks, and reaching weeks ago a point of diminishing returns.The Adobe Sign staff clearly have an expectation that no matter what the customer experience we have an un-breakable obligation to somehow make the product work despite problems, poor service, and having NEVER achieved the intended successful installation.

Hi,I'm currently researching if our approval process can be implemented using the Adobe Sign product.  Any input would be greatly appreciated.Here are the steps in the process:1. Create 1 or more pdf forms that require signature (i.e. 10 forms).2. Combine all forms into one 1 file so approver only needs to apply signature once.3. 'Stamp' the signature on each form in the combined file and then split the file back into individual pdf files for each form.4. Automatically name the individual pdf files according to specified naming convention.Are there functions in the API that would support this?Thanks

Do the Bio-Pharma Settings cost extra for the adobe sign enterprise?

Hi, for the past couple of weeks we have stopped receiving notifications for signed agreements.I am referring to the option "Send an extra copy of every signed agreement to these email addresses", under Global Settings.I have tried submitting multiple documents from multiple email addresses. The documents show up in Echosign, so we know the document was submitted and confirmed correctly. However the email notifications do not go out.There was a search result on Google that suggested checking the email server settings to make sure the emails aren't being filtered by the server. Our email server settings have not changed for years and these notifications were working fine a few weeks ago. I also added a Gmail address to receive the notifications, and it didn't receive anything either.The EchoSign account is a Business account:Augusta-Echo-Agreements@augustapreciousmetals.comPlease let me know if you need any other info. Any help is appreciated. Thank you.