Adobe Acrobat Sign

Our users are getting the same error. Can you pls share what the resolution is for this issue ASAP. Thanks.

G'day all, I have a customer who wants to add an additional PDF to their current process, however it is not a form - it's a straight piece of information with no user interaction.From what I have read / experimented with, it will force a signature at the bottom even if i don't put any fields on the page.My gut feeling is that every document must have a signature field, but I'm open to other ideas around thisCheers all

I have the same problem as well, can you help me as soon as possible? Thanks in advace!

I am trying to configure a request to the REST API to send a workflow. The workflow requires a file, which can be one of several depending on the request.  When I pass the workflow library document ID of the file I want to include, in the "fileInfos" object, the API returns an error: INVALID_TRANSIENTDOCUMENT_IDThe API documentation says: Note: Only one of the four parameters in every FileInfo object must be specified even though the fileInfos object documentation only has three parameters: "name", "transientDocumentId", and "workflowLibraryDocumentId" and none of them are specified as optional.{  "documentCreationInfo": {    "name": "TEST AGREEMENT NAME",    "fileInfos": [      {        "name": "document1",        "workflowLibraryDocumentId": "...ENwh1iObQMUWQEfMo9KHyf7D..."      }    ],     

Hello,We are exploring getting the Adobe Sign Enterprise version that will have the Private Message function. I have a few questions that I hope Adobe can help me with:1. Is there a word limit to the private messages?2. We have an cover letter that we route internally for signatures first before sending it out for external signatures. Is there any way for us to route the cover letter along with the agreement internally and then remove the cover letter before sending it out externally?Thank you,Pablo

I'm trying to create an agreement using a workflow with the API. I've uploaded a document and gotten the transaction ID which I use to specify the document and I specify a single email to receive the agreement but I always receive the Invalid Workflow ID error though I'm fairly certain the workflow ID is correct.This workflow ID was obtained using the GET workflows API call: 3AAABLblqZhDL9iFHskPvlzh0q_r9umjkopeGvc_k8riBgZnnmrPw4LKyFZM2P9BpcEGdMA-28ctWHVjaBnvtFfJ6gZ170tlpThe body of my request looks like this:{"documentCreationInfo":{"fileInfos":[{"name":"pdf-sample.pdf","transientDocumentId":"3AAABLblqZhBivT81PYMWUoKSWyB1Yd9T92TGUyhRV6yLIO_7skJwqsQPQJxmDvykiCIl5rv7QnmFU06VHFxjsYxqM4OfqOUg9zJ2jhBX1WS5-b-WBU9Dl5Oq-gTCzufFMRwYaAcI48vArJeLeSH-VpsdmREs6xBSFqFI_huHp48NOnm79oJ2NZJGydDa8N6RswhW7sA3tFq_fCYkB5d6i233AVAqSKSx9sDLK97YAfJgQq8opXHb7GA70ne-Jw2hJPgrCsLmjREZa2Rj8zXDFvPV8e4x6_E8oGkLkWDefYgdqJFf2U5gGqcg8uwPbba7-81oiqUJ27c*"}],"name":"My Workflow Agreement","recipientsListInfo":[{"name":"u

HiI am getting "You cannot add that email address to your account. Please see this Knowledge Base Article for more information." when trying to add a user.When I display active and inactive users, I don't see the same e-mail address pre-existing.  I did previously send a request to sign a document to the new email address so I believe this is now preventing me to add it as a user in the system.  I cancelled the document signing request to this email I want to setup as a user.  I don't believe this is a domain issue as suggested in the help documentation as the same domain works for other users I am able to add. Any help is much appreciated.Trevor

I cannot access it today. No matter what PC or browser i try it gives an error and says to contact support.My other CC services all look fine, just cannot get into Sign this morning and need to send a document out.

I produce a PDF document as part of a multi-party biz flow.  Before storing the document, however, I want to digitally certify the document with a cert from one of the AATL providers.There are no "signers" to speak of in this case.  Is there a way for me to upload such transientDocument, get its ID and then produce a digitally certified PDF?

I wanted to see if I can do the following with Adobe Sign product.Define a template with a bunch of form data fields with validations.Send the template to a recipient.Once the recipient fills in the document and submits, the document to be received by sender andThe filled in data by the sender to be forwarded to a REST API URL where another system processes the data and stores the data in a custom database.I see that the first 3 steps can be achieved after going through the Sign product tutorials. However, I wanted to check if the task listed in 4th bullet point is achievable or not.Any help is highly appreciated.Thanks

how can i terminate my subscription with adobe at particular time?

i want to be able to send a pdf to be filled out by one of our trades as a JSA/SWMS as they need to fill it out for each job they do. sometimes they will have another trade come on site and help them out that trade then needs to sign the JSA as well. how to i send the PDF to the 1 trade person who is responsible for the job and have other signature boxes for if another trade happens to come on site and needs to sign off as well without having to send them the form?

Hi all,I have a question, we use Adobe sign to send our new starter form to new workers, the form is created in such a way that the new worker adds their details and attaches X documents as per the required fileds and then moves on to signing the document.Each form is sent with 1 participant and 1 approver (our office)My question: is there a way that once the document is completed and signed by the participant and it comes to our office for approval we are able to request the participant to amend the document, i.e if an item they have attached is not acceptable, or some additional detail needed?We have several instances when documents have come back to us for approval and a required attachment is not correct (they have tricked the system and taken a photo of a blank piece of paper or some equivelant)Please help with this as we are hitting a brick wall thus far, and having to decline the documents making the new workers start all over again and it is some times hard enough to get them t

Hello,We are wondering if it is possible to have the client sign/initial for each individual space? Our issue is not with signing for multiple signers, as we understand how to set that up. Right now they sign once, then “click to paste that signature” in every future signature location. But I am curious if we can set it to force the client to manually sign in every signature location. Thank you!

I am using Conga Composer to populate Word Templates with SalesForce Fields.  To do this, I am using the {{FieldName}} function.  However, this is the same as Adobe Tags.  The standard Tags work just fine with Composer, but when I use Text Tag Shortening, the Shortened Tag disappears.  All of my affected Tags are in tables.  I can think of only 2 solutions but I can't figure out how to get them to work.1)  Change the Tag adobe uses to a MergeField or something that won't be impacted by the Conga Composer piece.2)  adjust the tables to get rid of Wrapping.   This doesn't seem possible though. Any possible solutions? I appreciate the help!

I contacted Adobe multiples times asking for the price to upgrade from the Business Account to the Enterprise Account, and they say over the phone that had passed my details to the sales team  to contact me, but I am still waiting. Does anyone know the price difference between the accounts?

I am having issues with this too. What is the solution?

How the heck do you contact support??  I have looked all over the Adobe site and nothing gives me any helpful information or an email address to contact or anything other than redirecting back to the beginning.  Our entire company has been having this problem for awhile now.  Someone please contact me:  [email address removed by moderator].  Thank you.

I have Adobe Sign on my PC at home and it automatically uploads the document and has more tools in the right column vs on my laptop running windows 10. Not sure what the difference is or if I'm missing some download but the major problem is not being able to "get others to sign". I receive an error message every time for the past couple of months that my session has timed out and to close the window and try again after the document is uploaded. Please help, this has me literally questioning whether to keep my subscription to a useless product...

Hi Everyone,Can adobe sign workflow be made to include manual signatures plus digital signatures? If I have individuals in a workflow who refuse to do a digital signature, is it possible to create a step where they sign a paper document? I'm guessing that the way to do this is route first to all willing to do digital signatures and end with those who will sign a paper copy.Thank you in advance for tips, tricks, steps, links to how-to resources, and in general for what ever advice the community offers.George B

How to send multiple files at the same time to multiple emails to sign using Adobe Sign?

Hi,Is it possible monitor and send outage alerts in Adobe Sign? Requirement is to send emails to specific mail ids to alert whenever there is any outage on Adobe Sign.Thanks

I am trying to use the Adobe Sign with MS Word, using the Adobe Sign MS Word Add-In together with Office 365 (x64 edition)I have followed these instructions: Adobe Sign for Microsoft - Word/PowerPoint Add-in When I try to connect to the cloud account pressing "Send for Signature", the following happens1. I get a dialogue box saying : "Do you want to allow this website to open an application on your computer?"2. I press allow3. I get a new dialogue box saying "you need a new app top open osf-roaming.16"4. in Word I then get an error message saying "Add-in Error" - this add-in could not be started. How do I resolve this?

G'day all, I just got off a very disappointing chat session with one of the Support team, who tells me that a user account can be deleted.Of course, because it's a developer account, and not a paid account, she was unable to help me at all.So, in short.I have created a Developer account.Added a user account to this and the user was testing.The customer now wants their own Sign account and we deactivated the user account and tried to register them in the live account.Nope, an error saying that it is registered elsewhere.So, in short, how do I get this email address deleted from my developer account so it can be used in the customer's live account??Are we really expected to create a new email account each time we want a new user to test in the developer environment?Any answers gratefully accepted!Cheers!

Hello!I've been having trouble the past couple of days with sending documents to my clients to have them sign it.Before that, everything was working fine. I could send the documents and they'd send it back without any issues. But now, once I upload the document and click send, it shows me a little red box on top that says:"Agreement creation quota of the user is exhausted"I believe I have unlimited amounts of documents I can send. I've also waited a couple of days to see if maybe that'd solve the problem, but the same thing keeps coming up.I need to solve the issue urgently because my clients are depending on those documents to be sent, could anybody help me please??Much appreciated!!!!Thank you!