Adobe Acrobat Sign

Hello, I have been using Echosign for a couple of years now but with one major problem. SInce the pen with my Surface Pro 3 decided it no longer wanted to work I have had to use an aftermarket pen to get clients to sign documents. At first this was working ok but now it doesnt. When someone needs to sign a document it requires them to doubleclick the pen on the screen before they can sign.To explain in detail. Someone needs to press on the screen once, lift the pen up, then quickly press the pen down again (without lifting it off this time) and sign their name. This is causing me untold problems and I have even had our IT company look at it and try and fix but they cant. Is there a setting that has changed? Please can someone guide me through how I can get rid of this problem.Please note, this also works the same if someone is signing with their finger; you have to doubleclick with your finger too! Help!

Hi,I am new to adobe DC and have bought it mainly to use the electronic signature section of the software. When I click on "ready to send" to upload and add recipients it gets to about 12% and say "could not send, an error has occured please try again later". This is not a very helpful error message!I have tried this with multiple pdf's and get teh same error. I should imagine there is probably somthing that I need to set to allow this to work. I have been through the FAQ's and tutorials and it would appear I am doing everything correct. Please help.Thanks.Kind regards,Andrew

Here are two generic questions. I have a few PDF's that are using the old _es_ naming convention with no colons. I need to convert to the new convention and have two issues to resolve.How can I reference a VAR in the PDF that uses the new syntax?My code uses the old reference below and I can't use colons in my variable names. Any thoughts?Ex: (old reference works) txtOwnerName_es_signer_signature >> (new reference w/ colons breaks) txtOwnerName_es_:signer:signature This one pertains to existing _es_ variables that I don't need EchoSign to handle at this point. Will there be any issues if I leave the _es_ reference alone and can I assume that EchoSign will ignore processing those items? If I can leave them alone then I can avoid making more changes on our end.Ex: txtOtherVar_es_signer_date --- in this example, I'll handle the date from my side and DO NOT need EchoSign to do anything. Will this cause problems?If you need more detail I can update as needed.Thanks.

Full Error:Encountered this error: data value too large: The call to the EchoSign web service call to send an interactive document returned an error message. Unable to send on behalf of user. Sender has not accepted Adobe Sign terms of use and error code EXCEPTION (max length=255).Update failed. First exception on row 0 with id : first error: STRING_TOO_LONGThe only change to user's login is her SF username and email; the user never had an issue until that; if that helps or is it related or something else?Any ideas?

Hi, I have a requirement from one of my clients. This is the first time I'm exposed to Echo sign API. Need some guidance, if possible-Environment - WordPressHave some unique URL (same endpoint with different parameters and tokens), each corresponds to a single or a bundle of pdfs. A single pdf can be mapped with multiple URL(different parameter). All the pdfs need to add one title page or a dynamic text as title (based on the URL parameters) and then show to the user (who open the url) in Widget for Sign.So in a nutsell I have pdf in WordPress that needs to add a front page or at least a way to dynamically add a predefined "Title text" and then open that pdf in Widget for sign purpose. Once signed I need it to be uploaded and emailed.How can I achieve this?

I am trying to send an agreement and I have added the signature field line and the date field, but every time I send the agreement, they both disappear when the agreement is sent.  I have redone this four times now and it keeps happening, any suggestions what is causing this?

Does the signing of a document through EchoSign constitute the acceptance of EchoSign's terms and conditions? I have a client who needs to know before she signs a document through the system.Thank you.

I send my documents for signing from Reader to customer.But suddenly the button/link for setting reminder is gone for a while now.Thanks!Peter

Hello Adobe World - So in short, here is what I am trying to do:When I send you an I-9, yes you will need to sign it (Adobe sign does this) but the feature I am trying to get done, is after you sign the form, you can upload a document (photo, PDF, Doc, etc etc) and send it back to me. So in other words, I just offered you a job then send you the I-9 to fill out. in the I-9, it asks for Drivers Licenses and Social Security card, After you sign and fill out the Adobe Sign form, I would like an option for you to upload the two forms of ID back to me. This was the best way I could describe what we are trying to do haha - thanks for the help and let me know if you have any questions. If Sign can not do this, please let me know if Adobe can do this with any other platform. ThanksMarc S

Hi,I am about to send out a bunch of agreements, and I first did a small test via Mega Sign. I sent out 5 copies and created a form field on the document called Customer Name, which should pull in the customer name from the Excel file i imported back. The users who viewed and signed the document from their computers saw the company name field, but the users who viewed and signed the document from their mobile device did not. Why would a document appear differently on the computer versus on a mobile device?Why is this happening? Is there something I am doing wrong?

Hi,I am new to Acrobat sign. My intention is to have a new client sign a disclaimer in Acrobat Sign, and then after they do so, I want to have them sent a link to a file in my dropbox.  Is there a way to either have them receive an email with this link or send them to a landing page, automatically?Thanks in advance for any help.Andrea

Do we have CMIS connectors to do EchoSign Integration?

How do set up bulk downloads for signed forms from Adobe Sign? I'm especially interested in csv files.The account I am using is with username [email removed by moderator]

My understanding is that to create quality evidence I have to;- achieve non-repudiation with electronic signatures- achieve longevity with the PDF/A formatIt seems as if it is not possible to have both in a single document with Adobe Sign.Please advise

My create widget link has disappeared from my additional function menu how do I get it back?

I've reviewed the "Calculated Fields Reference Guide" and done some searching on the topic to no avail. I am trying to create a read-only field with a calculated value based on a calculated entry in another field. Like this:Field3 provides the sum of Field1 - Field2 So if Field1 has an entry of "100" and Field2 has an entry of "25" Field3 will calculate 100 - 25 = 75. Simple math. No problem.I now want to use that result to calculate another field. Like this:{{newInfo_es_:calc(if(Field3<100,5,15))}}That also works, no problem. Since in the above example Field3 = 75 the result in newInfo is "5".The problem occurs when I try to calculate based on the following logic:IF Field3 = 0 THEN newInfo = 0IF Field3 > 0 AND < 100 THEN newInfo = 5IF Field3 > 99 AND < 150 THEN newInfo = 10ELSE newInfo = 15Here is how I wrote the calculation, which Adobe Sign does not like:{{!newInfo_es_:calc(=if(Field3=0,0,if(and(Field3>0,Field3<100),5,if(and(Field3>99,Field3<150),10,15)))}

     I am attempting to fully convert my office to a paperless process and we have several forms that Adobe Sign/Echo Sign has been really helpful in setting up to be filled out digitally. Then I ran into a problem with the text fields. I have them checked for multi-line data entry as the forms require an open ended and at times lengthy response, but there doesn't seem to be a limit to how much text they can put in as at times it goes completely off the page unable to be seen when reviewed. This has caused a major hang up in our transition and I've been unable to find any particularly useful information on how to resolve this issue. I'm hoping it's a relatively easy fix that I'm just ignorant to. Help would be much appreciated!!

For testing, i've created an Application and have Enabled all the scopes at the account level. But, when i generate an Authorization code it only asks me to allow access to Send agreements, nothing else. If i use the token generated by this authorization code i'm unable to perform any other api call.When i send a "GET" request for the ENDPOINT /"agreements", I get this error:{ "code": "PERMISSION_DENIED", "message": "The API caller do not have the permission to execute this operation" }Please help me understand why is this issue occurring. Am i doing something different?  Thanks

Hi Community,It seems all my send and track/echo options are missing from tools... anyone have the same experience and how was it solved? I've seen one thread and it was solved by re-setting the language in properties but that hasn't helped me with this issue..Also, when I hover over the mail icon in the header I only receive an option to create a draft mail where bye my colleagues have more options however I'm the only one with a DC pro subscription 😕😕 Any help gratefully received. Thanks.

HiI have tried a couple of times to send a document and keep getting the message "unable to create agreement" I haven't changed anything with my documents.

Does Adobe Sign have the ability to merge 2 or more documents into 1 document?  If so, how do I accomplish this?

Anyone else having an issue with time outs currently? We are generating documents dynamically using the api and they are not loading right now.Last time we had this issue it was a service wide alert but no official status so far.

Hi guys, The specific form I send out to clients and customers has a 10 day window in order to sign. This has always been the case before I moved to Adobe Sign and electronic signatures. If this time lapses then the document is deemed agreed and bound as stated in the document.  How do I do this on Adobe Sign? For example after 3 days I would like a daily reminder which I have figured out how to do, then on the 10th day it is deemed agreed if not signed or is part signed. It is a simple system that we have but I'm finding it difficult to do via electronic signature thus creating more manual labour than before. Many thanks for your help.

I have numerous pull down list fields with default values that are set " to allow user to enter custom text".  Whe ncustom text is entered during the Prefill stage and the document is saved and "Sent for Signature", none of the custom text is retained.  Instead the data is overwritten by the Default values.

Добрый день!Подскажите как изменить права администратора в рабочей группе, т.к главный администратор уволился, а у него был полный доступ к группам.а сейчас его права надо дать другому человеку как это сделать