Adobe Acrobat Sign

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You are not authorized to send documents for signature. Please contact your account administrator.Help

Hi All,I would like to know the following capabilities of Adobe Esign in terms API integration.1. How do we customize the email functionality and only upload the document and create the widget URL. How can we achieve this?2. How does we enable callback functionality with Adobe Esign. I would like to have the response structure as the same in not available as part of REST API ?3. What kind of security is provided for request and response. Does it support oAuth2 authentication in both ways?4. What is the vaulting option. Does it encrypt the document while storing in Adobe Esign. If we are not using this option of vaulting, how does Adobe Esign secure the document ?5. How many days the document lies in the Adobe Esign storage when it is not a transient document ?6. Does SOAP API is legacy and we need to use only REST API going forward?

I am so frustrated!!   I have windows 10 using Firefox.  When I upload a document from MS One Drive or MS Word my document has boxes added at the bottom that I did not add myself.  In my example, after the word "today." there are two boxes that I DID NOT ADD IN.  I haven't yet done anything to the document (i.e., no signature boxes or anything), it simply uploads with these boxes.  Here is a partial screen shot:Please help!

Unable to sign into Adobe Acrobat to convert pdf to word

    Hello,I received an email to sign some forms. When I click the link to review and sign it brings me to the Adobe Sign page, but it gets stuck on "Preparing Documents" and never loads anything. I'm using a Mac and I've already tried using a different browser with no luck. Can anyone please help me with this?Thanks so much.

If I create a form for my employees to use and they all have it on their iPads, when they work with clients can they add signatures to the document if they just have the basic Adobe Reader? Or, would they need Adobe Acrobat in order to sign documents and save them?

I'm on an esign 15 day trial and I'm trying to get a megasign working that automatically enters different info for each recipient. If I use their sample csv and only select their "Signer Info Fields" - "Signer Name" it will correctly include the person's full name. However if I try to include it on each agreement as a custom field using {{_es_signer_fullname}} I can't get any fields included in the sample csv or any of my custom fields that I want to include. Can anyone point out what I'm doing wrong as I'm sure it's something simple.Thanks!

I'm unable to edit uploaded documents in Adobe Sign.  I can view documents, but when I go to edit, I get the message: For the best experience, open this PDF portfolio in Acrobat X or Adobe Reader X, or later.  I have Acrobat Reader DC and Adobe Acrobat DC installed.  I've tried this on both my Mac and PC with the same result.  Any help appreciated.

I have issues with two form fields.1. The signer info field for Name. It's unfillable and does not appear to be autofilling for this particular client either.2. A large text box doesn't allow my client to fill it out with multiple lines. It just creates huge text. It makes no sense. How do I give them a large space in which to write their mailing address?This of course creates the issue that if I have to cancel that contract and redo the form fields, I'll lose one of my allowed sends for the month. Certainly not preferable since it's the app's difficulties that may cause a need to resend. Very disappointing as well that I can't speak with ANYONE at Adobe when the program is behaving poorly.

Please introduce a distributor/agent who sales "Adobe Sign" in Taiwan, thank you.

I keep trying to send a document to sign. It allows me to upload it and everything and then when you press send, it goes and then gives you an error 404 page.

Hello,I need help. I have an existing agreement formatted and structured with sign fields and what not, and I need to add a second page to this existing formatted agreement? Is this possible?

I get this message every time I try to send a document for signature, and it has been this way for over a week.  I get this message from within my installed DC app on multiple devices.  When I try to sign into my cloud.acrobat.com account, and go to "send for signature," i get an endless loop of the first screen that says "send documents for signature in a few simple steps" when I click the button for "send for signature," "dashboard," or "sent files." Please tell me what is going on.

Under the Additional Functions box, there are only two options to choose which is Only I Sign and Archive a Document.

I need to create a form for a student internship approval that goes to four people in a specific order.The process would be as follows:1) The student accesses a fillable form from a central location (ideally it would be posted on our e-learning site)2) The student fills out the form and returns to their academic advisor and the internship supervisor for their signatures.3) The final signed form is submitted electronically to the program coordinator.The first 3 people are always different--only the 4th person (program coordinator) remains the same. We are currently using a fillable pdf form with a signature field, but it doesn't work for people who don't have the latest version of adobe. We want to move to something web based but can't find anything that allows the flow described above.Is this possible with Adobe Sign and if so how? Any help would be appreciated! Many thanks!

The trust site says Adobe Sign has fully recovered and is up but it clearly is not. I cannot login to my Adobe Sign account - it loads an error page saying that Adobe Sign is down.When will service be restored? Why does the trust say have inaccurate info?

Hi, When entering send to email address, I receive an error message to say that the email address is invalid. It is a dot capital domain address. Has anyone come across this?

Really annoying problem with Adobe Sign. It takes 3 attempts every time for the document to go. After positioning the relevant fields in the document, I click send and it just hangs there with the square thingy going around. I have to click back in IE, repeat my steps 2 more times until it finally goes. REALLY ANNOYING!Using IE latest version, Win 10.Thanks

Hello, I wondered if any other Adobe Sign user's were having this "non payment issue" as I am.Since Sign converted over to simply "Adobe Sign" - I have had a paid subscription.  It shows such in my online Adobe account, full profile.  Now today all day when I go to use it, I get an error message that I am not allowed to sign in.  Then immediately following I get an auto-email from Adobe Sign stating that my 14 day trial has ended per my user email address.I cannot find the credit card authorization for this amount so I'm probably out of luck - but I am upset because yearly I spend hundreds on Adobe everything.  If an account manager, manager, or Adobe Sign expert sees this post, please reply ASAP as I do need to heavily use this application tonight.Thanks, Erik

Hello, I received a document this morning that was created in Adobe Send and Track but I can't figure out how to sign it. Help?!

I'm using Adobe Echosign. The old version would fill in the email address after typing in few letters of the person's email.  This usually happens if it recognizes the email address.  That's no longer happening.  Was this feature removed with the new version of e-sign?  I read where you cannot sync your outlook contacts to e-sign so I guess that is not an option.

Hi,I want to know if it is possible to sign multiple documents at a time..If I have 10 documents which need to be signed by only one person, is there a way that would make signing al of them easier?[Moved from the general, non-support Forum Lounge to a product-specific support forum (if this was the wrong place, report the post and we'll move it to the right spot) - Mod]

Hey Everyone!!I am very new to this and a little out of my element, so please bear with me. In a nut shell, and without diving too far into the weeds - we have there documents that are generated by our platform then uploaded to out Client Portal to be downloaded by our clients, signed, and returned. We are hoping to utilize E-Signatures for this, and in reading through what AdobeSign offers, I think specifically what I may be look for is for it to be embedded in our documents? I think?My key element here is that I need this to be as simple as possible for the client. I don't want them to have to sign up for an account with Adobe or have to download an app to sign the document or anything like that. It has to be completely seamless for them. I would envision the process flow working something like this:1. Client clicks the document link in the Clet Portal2. Portal triggers the platform to generate the PDF3. PDF is uploaded from the platform to the portal4. PDF displays on the clients sc

We are part of a large organization with offices in countries that support and do not support esignatures. What happens if signature request is sent out to a user in a country where it is not supported/how is this handled today?