Adobe Acrobat Sign

Hi,We have one contract which was sent by a colleague who left the company. Now, we have to cancel this contract, however, since she didn't share her account with anyone, no one can view this contract.What can I do to cancel this contract??Is it possible for some person to have right to view all the contracts sent by all the users without sharing acounts?Thank you for the advice!Regards,Ayumi

I am using the setMessage function for custom message.How can i formmating the message string... ?

I am using the setMessage function in Echosign API for custom message.How can i formmating the message string.?

I have been using EchoSign for years. It's easy, and I love it. They just did a big update and I have not used it in a month or so. I just tried to send off a document for signature to a client and I could add the fields for my client, but I could not add them for myself. What's up? I can't add a place for my own signature as I always have. Help. I need get this out. I am a free (less than 5 contracts a month) user.Erin

This doesn't work.  cant thumbnail.Any reason?

I am furious to discover your company has again debited my credit card for April 2016 after I clearly requested my account cancellation in March.I want this account cancelled immediately!  I want the April billing returned to my credit card!Please confirm that you have taken responsibility to cancel all business contracts I hold with Adobe Ltd.

I send multiple pages for approval. Is there a way the signer can decline to sign one of the pages but sign the rest?Thanks

Get me out of here!                                                                             Cancel my account and keep away from my credit card!

Hi,I'm an Adobe Echosign user since 2 years ago. I made a template with the signature fields and text adapted to my PDF orders.Before the update, I used to add the order in PDF format and click preview mode. Then appeared a preview of the document and a menu at the left side where I could add a template on my PDF document.Now, after the update, there is no menu where I can add a template. I can only add manualy the signature fields, text, date fields ...How can I add my template now?Thank youJose

i using your system in korea nobody answer my call !!i want to a change my payment plan so i try alreadybut your system keeps generating errors.

I purchased send for signature to route a document that is 124 pages and requires 15 signatures.  Now that I'm trying to do so, I get an error stating that the "Page Limit" has been exceeded.  I Googled this and determined that send for signature is limited to 100 pages and 10 signatures.  Why wasn't this "Limitation" disclosed in all the "features" described?  And how do I get my money back for a product that cannot provide the service that I require?

I have accidentally deleted the document i have created to be sent out with all the tailored fields. I can see the document itself on the dashboard in the recent events chart.

I use esign to request signatures for a variety of different things & would like for this to be reflected in the sender name and / or the email address.E.g. HR docs would go to hr@example instead of charlotte@example

Hello,I am trying to use the EchoSign API via an API key (not OAuth2) here:https://<our-account-domain>.na1.echosign.com/public/docs/EchoSignDocumentService22#sendDocumentThere is no Echosign management console option for me to  generate or receive an API key that I can use for an internal application we are developing to send documents programmtically to clients based on when the cleitns complete registration on the website.I have seen forum staff responses re need for a Developer / Global account option. I believed we had this as this was the basis for purchasing this P2 option.Can you confirm how we get an API key?Regards,GJ

HI,I went to check if a user had access to Echosign today and found out that a person that has been gone from the company for about 1.5 years is still an active user. When I try to deactivate her, I am getting an error message saying that an API key is associated with this user account. See below. How can I change this to be associated to my user account?Regards,Rakesh.

I used to have the settings to initial all pages, show email address, and also put a blue line around all pages.

Kann mein Kunde die elektronische Unterschrift nur auf einem Tablet leisten oder funktioniert das auch mit einem Smartphone (iPhone, Android usw.)?

I am told that i can sign in to a free account and use up to 5 esign messages a month. Although a friend has done this I cant find anywhere on the we site to sign up for this free account. Not to be confused with a 30 day free trail. Can anybody help with this action

My company is testing out the free trial for Adobe eSign to see if it would be a good fit.I recently downloaded the Adobe eSign Manager DC app to my iPad to try it out and this is the problem I have run into...When I select either "Send for Signature" or "In-Person Signing" after filling out the email address and attaching a document the app will spend 10 minutes or more loading before moving on to the next page so that the customer can sign. Is this typical? If that is the average wait time then this program will not be suitable for our company at all. Troubleshooting I've Tried:Turning iPad off and back onClosing and reopening appUninstalling and reinstalling appUsing different documentsPlease let me know if you have any advice on how to use this app without the long wait time or if this is something that is typical for this app I would like to know that as well. Thank you

I am having an issue forwarding an electronically-signed document for approval, as there is no signature verification when printing out a document.Yes...the blue banner does pop up when one pulls up the signed document within Document Cloud, but once printed, or attached as a pdf in an email, there is no certificate/verification.Perhaps ADC can add a stamp, or sorts, beneath the signature to verify/certify/inform a recipient (of signed document) that it's been signed via a certain program.Thank you.

I need to know why my account is being charged monthly with $15.86 I authorized a one time payment for that amount?

I want to upload a blank form to our library, and allow all of my employees to fill it out, as they need, within adobe esign, then send it.  Currently, we have to open the document on our computers, fill it out, save it, then open adobe and send the completed document.  It would be so helpful if they could work directly from adobe.

We are in need of additional contract identifiers on the send page.  The name itself is not enough. When we run reports and export them into excel, it is very difficult to distinguish between types of contracts.   If the send page have additional identifier fields (e.g Contract, Amendment, Notice Letter etc.) it would help us with reporting. We need about 3 separate identifiers that the sender could select from a dropdown.  I would work similarly to Adobe’s message option. The functionality is there, can you expand on it and provide this option?    

             2-Apr-2016 11:39 PM    (in response to Eddie Harrison)     Hello Eddie,My name is  and I am Technical Consultant in E-Sign team. As per the issue, it seems that you have sent the fax and it was not received by the recipient. Regarding that, can you please inbox me your email address so that I can contact you further to investigate the issue and also, you can directly contact us at suppport@echosign.com.Regards,

I need 2 versions of the same template and would prefer to avoid having to recreate from scratch.Thanks