Adobe Acrobat Sign

Hello,  I have many documents sent out for signature but it seems none of the signers are receiving them- everytime i send them i receive a confirmation that it has been sent. and i can now see that they are still many documents  pending signatures on my queue..however in one case, that was already routed 3 times , none of the signers received it- Can someone please assist me with this? 

I have an Adobe Sign template with text fields that I would like to allow any participant to edit.   This is how I would like it to work: Participant 1 enters information into the text field and signs the documentParticipant 2 can edit the information entered by Participant 1 if necessary and sign the documentParticipant 3 can edit the information entered by Participant 2 if necessary and sign the document. I have accomplished this with Adobe Pro but not in Adobe Sign with a workflow. Also, I've uploaded the form that works in Adobe Pro to Adobe Sign as a template but haven't had success that way either. Any help would be appreciated. Thanks!

How can I remove the registered email address from free trial to enterprise account

Hi guys! I registered on Adobe to integrate adobe sign via API. Though, Adobe Sign API is disabled in my developer console. There is no glue how to enable it. The tooltip says 'contact your account administrator' which is a senseless message 'cause I am an account administrator myself. Do you know how to enable this feature? Thanks.

Hi, We are using the Acrobat Sign trial version to explore its functionalities. I find I'm only able to upload Word docuemnt when using Document Builder to create Agreement template. Anyone knows if we can upload PDF document to generate the template? If not, how we can map the fields from Salesforce to the PDF document? Thanks!

The initial selection would be required, however the ability to also select other choices in addition to the original selection. In my attempt to setup, I can select one field (required) but selecting an additional field "unchecked" the original field selectedSomething like:Reason(s) for cancellingOption 1Option 2Option 3Option 4In the use case, both Option 1 and Option 3 could be selected.

I have searched and searched and searched and i'm cross-eyed, so now i'm reaching out for help.  Is there a way to email out a fillable checklist pdf to multiple recipients, IN ORDER, so they can complete their checklist items on this document and then e-sign....and then this same form gets emailed to the next person?  My problem is, the fillable fields do not stay fillable after the 1st person signs it so the next person cannot edit the fields.  ALSO, not every recipient needs to e-sign...they may just have to complete a few fillable fields.  I need to form to visit every recipient, whether it's just to complete a few fillable fields, just e-signature or both, and the SAME form come back to me complete, with all fillable fields in tact.  I hope this makes sense, and thank you in advance!

During the certificate signing process, you can (should) "review document content that may affect signing." This is the process I'm referring to: Tools > Forms & Signatures > Certificates > Certify (Visible Signature) > designate the location for your digital ID certificate signature (use the cursor to draw a rectangle where you want your digital signature to appear) > Sign Document > Sign with a Digital ID > Choose the Digital ID that you want to use for signing (click radio button) > Continue > Review document content that may affect signing > Review.  (Suggestion for Adobe: Explain what "content that may affect signing" means with a footnote or similar.)  If your document does not contain any problematic content, you will see (after clicking on the Review button) "Document warnings have been reviewed."  (Suggestion for Adobe: This message is not obvious [grey font on grey background], plus its meaning is not c

 I added the signature block to one of the signers, and it is the only block that appears when I preview it.  However, once I send the document, Adobe automatically adds a signature block with the recipients email address underneath it at the bottom of the page.  I cannot find a setting that will prevent this from happening.

I am trying to send a document to three different recipients to fill out and sign. There are some fields that I want only one recipient to be able to edit, and some fields I want any recipient to be able to edit. Adobe seems to allow allow me to assign only one recipient to a field. I would like to allow any recipient to be able to check a checkbox in the document, but Adobe forces me to choose one recipient only to be able to check the checkbox. Is this something that can be changed?

Where are digital signatures stored in adobe sign? 

Hi, I have a document that needs to be signed by 8 people. However, I could only invite 6 people using Adobe e-sign. Therefore, I thought I would invite first 6 people and then invite the 2 left people. Unfortunately, now that the pdf file has been signed by all 6 people, it is locked and secured, and I am unable to edit it or send it again via e-sign to request the last 2 signatures. I had hoped that I would be able to edit the pdf file, since I am the owner.What can I do?  Thank you in advance.

I probably set this up wrong, but I cannot figure out how.  I purchased a "PersonalSign 1" certificate from GMO GlobalSign, but when I sign my own document, it reads "certificate issued by Adobe CDS CA", like this: Here is the GlobalSign certificate as listed within Adobe Acrobat Pro > Edit > Preferences > Signatures > Identity & Trusted Certificates > More... > Windows Digital IDs:And here is what shows under "Digital IDs":  I am not sure why it is a "Windows Digital ID" stored in the "Windows Certificate Store", as I did not purchase the certificate from Windows. But (if I remember correctly) I initially tried using the GlobalSign certificate with Microsoft Word 365, so maybe that's why? But then I also have that .pfx file, so I'm confused.  Here are my settings for "Usage Options":  If someone were to check the certificate, it all looks good (see image below), it just doesn't say it is a GlobalSign certificate.

I created a doc and tried to send for e-sign, first it said my word doc wasn't a valid file, which never happened before so I converted to PDF and tried again, after I added in recipient email addresses it said there was an error to contact customer service, when I tried that I got transferred 2x then they disconnected and I got a message they were closed.

I am an HR professional and I am forced to build a new e-sign documents at year end when all IRS, benefit forms and other documentation update the year.  I have seen this question regarding the disappearance of the manage tab, library templates and all of the features in this community, with no clear solution.  I am asking for a clear response regardin whether or not Adobe is still offering these features, as all of the claims regarding the new interface, has yet to result in any access to these features.  Many thanks, jaguilar

HIPAA requires business associates to enter signed agreements with covered entities. In order for me to use Echo Sign for the storage of medical information, I need a signed HIPAA BAA. Does Adobe offer to sign a BAA?

A document was accidentaly sent for the signature to the wrong email address, unfortunately the incorrect person signed the document anyway. The document has two other signers after the first signer.  Can we cancel the first signature on the document and define a new signer? It doesn't look like this is possible in the web ui that I can see, but thought i'd ask here incase anyone else has run into the issue. We'd like to avoid having the user re-submit their entire application.   Thank you!

Why do signed PDFs get mailed in multiple parts?

I have a text tag dropdown that is functional.{{*eaTermsOfPayment_es_:signer1:dropdown(options="Red,Green,Blue”):dimension(width=35mm, height=7mm)}}If I add an option that includes two words it fails and displays the text tag itself on the sent document.{{*eaTermsOfPayment_es_:signer1:dropdown(options="two words,Red,Green,Blue”):dimension(width=35mm, height=7mm)}}What is the proper syntax to use when including an option with two words?

If this should be in another forum, please let me know. I am attempting to write the text tags of the following fields as they were initially created in the Adobe Sign UI where they work, but when writing them out as text tags I am having issues.If anyone can assist me in writing these, I would appreciate it.  1.)DateofBirth – This is used to capture the users DOB in the format listed below. In my HTML document, I am using the following: {{*eaDateOfBirth_es_:signer1:isdate(format=dd/mm/yyyy)}}It captures information, but please note the red error below noting the valid date should be in dd/mm/yyyy instead of asking for mm/dd/yyyy.  How can I make that ask for my requested format?   2.) DateOfBirthMonthDateYear – This is used as a read only display of the users DOB. Utilizing a formula calling the first DOB entry and displaying it not in the original mm/dd/yyyy it was entered in, but as you can see, displayed as a date with a date format of US so

Hi!I'm trying to create a web form that approx. 20-30 should be able to have access to where they would need to complete the information (different each time) and then send for signature. What is the best way to go about doing? I am trying different variations with web forms and templates but how can this be accessible for multiple people to be able to complete and send for signature multiple times with different information? Any help would be appreciated.Thanks,Bianca

I sent a pdf to a customer requesting a digital signature, and they were prompted to install a certificate from a third party. They don't use third party certificates. Not sure why this happened, or if I did something wrong in my setup.

I've read the previous posts and I tried the signin to https://secure.echosign.com/public/login to try to archive my personal account but there's no option.  I'm assuming its because I have an active enterprise account with my company.  I still see 2 profiles to login, personal and enterprise. If I try to login to personal it says its deactivated.  We only have 2 Adobe admins and they are both out.  How can I get this resolved?  I have 2 users that need to fill and sign and send out paperwork today!

Last week, I signed into Adobe as always. I went to SEND as I always do and filled out the email addresses, add the template but when I click NEXT (Preview is checked as always). I keep getting a server error message that says we encountered an error while processing your request. I noticed there was an update on September 26 and wondering if that hasn't caused this issue. So I tried different browsers, clear cache and browsing history, but same thing for days! I even tried on a different computer! I need help because I need to get these agreements sent for signature ASAp.

Hey guys!I've been battling this issue for about a week and haven't been able to resolve the issue We have a client that needs to get a document e-signed by their clients. In order to get to "Request For E-Signature", they go to "E-Sign" and then "Prepare Agreement" > they select the form they need to use > they click on "Tools" > "Request E-Signatures" > a window opens that prompt to add recipients, and they click on "Specify Where To Sign", which is posted below:   After they click on "Specify Where To Sign", the window closes and they are brought back to the main document, however, they are now only able to add text or a Signature Line, and not a field prompting where an "E-Signature" can be promptedI'm not too sure if we're using the program incorrectly, or if this is currently a known bug. We have tried two different computers, and on three different user profiles. Here are the specifications of Adobe and the Windows version:Windows Version - W