Adobe Acrobat Sign

I have seen that Adobe Acrobat supports Microsoft Purview Information Sensitivity labels: https://experienceleague.adobe.com/docs/document-cloud-learn/acrobat-learning/integrations/microsoftsensitivitylabels.html?lang=en Data associated with these Purview sensitivity labels is stored within custom document properties in the .docx file and is carried over to the custom document properties of the resulting PDF when saving or printing .docx files as PDFs. The same sensitivity labels may also be managed and added directly using the Adobe Acrobat desktop application, which does support this. We have an API integration with Adobe Acrobat Sign and have several customers who use Microsoft Purview information sensitivity labels on their documents. Their requirement is to propagate the sensitivity labels of their .docx files into the signed PDFs that are returned from Adobe Acrobat Sign after signature in the same way. I'm aware that issues may arise in e-signing signing

Hi All Up until last week, I could send multiple docs for e-sign via the webapp. The docs would be merged into one, but I would then have the option to download the individual files after the e-signing has been completed. It seems like the that option is no longer available.  Has anybody else been experiencing this issue?  

I have created an application form that will be completed over the phone with a candidate and then sent to them via Esign to review and sign.The application form contains 4 attachments accessed via a link that the candidate has to tick to say they've read.1. I've just tested this on myself and when I go to sign the document, the links to the attachments don't work. Should they?2. If we can get the links working, we know that the candiate is NOT going to read these documents straight away, but once the document has been signed and the final copy sent, the attachments are gone!We do not want to manually add these attachments when sending the dcoument for signature.Any suggestions of what I can do?

Hello,I am trying to set up an Adobe work flow that allows me to set who a form is routed to based on an answer to a question I want to add to my form. Is that possible? Thank you,Nancy Jones

I don't know what's going on, I created a template in adobe sign numbered 2.7. I wanted to correct something in the pdf (background), so I created a 2.8 template and wanted to import fields from the 2.7 template. everything is ok until I click save. After that I am shown a white screen background and a message: Error: Request Security Violation at /reusableDocumentSave. The template does not save (that is, it saves as a draft version, without imported fields) I do not know what is the reason for this.Translated with www.DeepL.com/Translator (free version)

How to preview the document stored in adobe acrobat library with merged data in salesforce? 

ABout half of the time, my audit report is missing entries. It only says when i created and sent a document. It does not show scheduled reminders that were sent to someone.  Also, 2/3 of the time when I click Adobe Sign within Acrobat, it takes me to a screen saying i need to start a trial or purchase e-sign. I already have this, it works 2/3 of the time.  

I have a case where we have used Adobe Sign to send a very simple pdf to a user for signature (older, not-tech savy, Mac user). When clicking the signature box, nothing is happening. No signature window is popping up. Have tested sending to other users (both mac and windows) w/out issue. Any ideas? My guess is possibly a very old/out of date Mac that for some reason is causing issues. Anything to confirm/reject my guess is appreciated. 

Hi there, I am getting email confirmations that a document was signed, but in my Adobe account those documents show as "Out for Signature." To clarify, I'm getting emails that say "{FILE NAME} between {MY NAME} and {OTHER PARTY} is Signed and Filed!" But when I go into my Adobe Account, where I typically manage these documents, the signature isn't showing and the document status remains unchanged. I've confirmed with the other parties these documents were signed.  Can someone help me understand what's going on here? Thanks!

Hello, we need some expert support after installing the bundle of AdobeSign in NetSuite.we need some expert to help us configure the bundle – adjusting it to appear on the processes we want, defining the mailbox from where we want to send it for signature and so on... Do you know who can help us with this?From adobeSign support I am not getting any 😞 Thank you. 

I have sent several E-sign documents out for signature and the signees have been unable to sign. I sent a test document to myself, opened the email and link to document on my mobile device and went to sign. When I clicked the box to sign it takes me to a page/box labled Mobile Signature (or Initial).  the message reads 'Use your mobile device to easily draw or capture your signature. A link will be sent to your mobile device via text:' I have changed the area code to the UK and I have tried several ways of inputting the mobile number for the device I am using. No link comes through. I have waited until the end of the 5 min limit and still nothing. I am confused as to why I need a link to a mobile device when I am already using a mobile device in the first place. Has this happened to anyone else? Is there some advice you can give please?

Hello community! I am adding Adobe Acrobat Sign Text Tags to a Word document. I then convert the Word document to a PDF. I then distribute that document in Workday for adobe e-sign. Two questions as it relates to radio buttons:The radio buttons on the adobe e-sign, there is a large gap beteen the radio button and text for the radio button. Does anyone know how to get rid of the large blank space? Below is a photo of the text tag on the Word document for the radio buttons.There are two radio buttons, the end user is required to choose one. Does anyone know how to make it so that it's required for them to choose at least one? Thank you very much for any assistance! 

I've read the previous posts and I tried the signin to https://secure.echosign.com/public/login to try to archive my personal account but there's no option.  I'm assuming its because I have an active enterprise account with my company.  I still see 2 profiles to login, personal and enterprise. If I try to login to personal it says its deactivated.  We only have 2 Adobe admins and they are both out.  How can I get this resolved?  I have 2 users that need to fill and sign and send out paperwork today!

Hey all ,I have a issue with workflow.The idea is that after creating an item with attachments in the Share Point list, the request is sent for approval, then the attachments sent for signature by AdobeSign. The problem is the workflow stop after approval, and the attachments is not sent for signature    Thank you , I appreciate your help

Hello there,  I am experiencing an issue with the Full name of Adobe Acrobat sign. When we select to whom we would like the doc to be send, then  the full name on the doc by defold gets filled by the name of the email, which not alwys is incorrect, thereofe we should be able to have settings to change the full name.  Could we please look at this as matter of urgency for us.  kind regards  IK  

We have a permit to work form and this is typically something that an external contractor, our Facilities Manager and Maintenance person all need to sign at the same time, whilst standing in the same room. This is currently a paper form in a book that is signed with a pen and has multiple foil tear off carbon copies to hand to each person. I want to use an iPad with a blank PDF permit to work form (either a fillable PDF saved on the iPad or a web form), that the Facilities Manager completes together with the contractor and the maintenance person present, the FM then signs the permit with their finger on the screen, the contractor signs the permit slightly lower down with their finger and adds their email address and then the Maintenance person signs with their finger at the bottom of the form. When this single page is signed by all three right there and then, a copy of the permit is emailed to each person displaying their signatures.I don't want verified digital signatur

I need assistance trying to autofill information in Adobe Acrobat Sign for Salesforce.  I have created an Agreement Template and created a message to send with the packet.  Is there anyway to autofill the contact email from the Salesforce contact account information?  Or will this have to be manually added each time? 

Hello, i keep getting this error when i select "send for signature" in outlook: "ERROR Sorry, an unexpected error occurred. Please restart application or try again later. If the problem persists, contact customer service."TIA

Hi Team, i am getting a quotation of 200k api transactions for adobe sign api. I want to know wether this means i can send 200k documents or i can make 200k times any relevant adobe sign api ?

Hi,I am getting a 404 error when trying to issue doucuments for esignature in Adobe Arobat . I can add the email address, when i click sign and review, the error comes up. ThanksImelda  

estoy tratando de agregar un documento para la firma, pero me indica que no puedo 

I am using power automate to automate some of our processes around sending agreements out. Basically when another process drops the document into a specific SharePoint doc library, it triggers my power automate flow to pick up the doc and send off for signing. That all works well, but the issue is I need to place the signature fields on the document in specific locations. From my research it appears I need to pull the agreementID (Not the DocumentID) while the agreement is in authoring mode so that I can add the form fields. I can't figure out how to get the agreementID back via the API (there doesn't seem to be a pre-built power automate connector for that). And also assuming my logic is correct about the placing of the signature fields on the form.  Any help would be greatly appreciated!

We occasionaly get documents needing multiple signatures and in some cases want to extend the expiration date of the document if it's already been partially signed.  Is it possible to update the expiration date of an Acrobat Sign document via the Rest API after the document has expired?

I already have created an application and I got the "client_id", "client_secret", I have given a consent for that application from an web application local, now from another application local i want to get tokens to use the APIs to sign a document (PDF), I mean that I want to get the "api_access_point" and "web_access_point" BUT I do not want to log again, is there way to use the client_id, client_secret to get tokens (remember the grant_type can not be "authorization_code"). I know that exists the IntegrationKey concept but it does not cover my requiriments, I need to use "client_id", "client_secret".

Bonjour,Je souhaite envoyer une lettre d'information sans signature par le destinataire.Est-ce possible ?Merci pour votre aide