Adobe Learning Manager

I have an old adobe cloud account under the student email of [Email removed by moderator] I have recently been trying to access that account, but to no avail - despite still knowing my passowrd for the account. Adobe repeatedly tries sending a verification code to verify my log in for the account. The problem is that:1. [Email removed by moderator] is an old school email account that has recently been disabled by my school after I graduated last year.  2. My handphone number tied to that account [Number removed by moderator] is no longer being used.   I hence, am unable to verify my login into the account and am essentially locked out of it.    I urgently need to check into that account as I've realised that a fee of S$166.92 has recently been deducted from my bank account by Adobe, and want to ensure whether it could have auto-deducted from the account.    I would appreciate if Adobe is able to provide a manned, non-AI helpline/email I can contact to

We have several certfications set up for our employees. Most need to be completed every two years. It looks like when someone takes a course prior to the expiration date, the system does not record their completion or recertification for the next years. Ex: An employee's Workplace Safey Course is set to expire on November 2, 2021. She took the course on October 12, 2021 and Captivate Prime is still showing her last completion date of November 2, 2019 and expiration on Nov 2, 2021. Are learners able to renew their certifications before the expire or do they have to become deliquent or out of compliance before they can re-take the course and re-certify? Are we missing a setting?Thanks!

I am having trouble adding learners to an External Partner/Org.  I've created the Partner with a name & 3 of Seats.  I've enabled the status.  I click on the link to 'register' a user and nothing happens.  No email is sent.  No learner is added.  I can't seem to get past creating the Partner.  How do you add learners to the external group?

The October 2021 release of Captivate Prime introduces the concept of Learning Paths.   Learning Paths replace our existing feature of Learning Programs. Imagine Learning Programs getting powerful enhancements without dropping any existing capabilities. Also, the feature gets branded as a Learning Path.   Captivate Prime Learning Programs are renamed to Learning Paths. This change happens immediately after the release and the terminology of Learning Path is reflected in all roles. But the functionality of the Learning Programs (now called Learning Paths) doesn’t change immediately. Learners can continue to consume Learning Programs (now called Learning Paths) and Authors/Admins can continue to create them as well. Learning Paths bring to you a range of functionalities.    For more information, see Learning Paths.   The other enhancements in this release include: Con

I am attempting to add an internal user I created via the API to a specific learning object instance of a course. The user exists, the learning object exists, and the learning object instance exists (see below for verification and steps taken, I obfuscated a few things not used for testing, but the relevant data is there) the urls seem to be correctly formed/generated. I cannot figure out why it wont let me enroll the user, what am I missing? Thanks! I am working within the API v2 docs and using the "Try it out!" button. As per the APIv2 documentation, I am making the request with the auto-generated url in the following format: https://captivateprime.adobe.com/primeapi/v2/users/14442625/enrollments?loId=course%3A1609174&loInstanceId=course%3A1609174_1789114 But I receive this as the response: { "status": "BAD_REQUEST", "code": "OBJECT_DOESNT_EXIST", "title": "Object doesn't exist", "source": { "info": "course:1609174_3323201_14442625" } } I can make a

Adobe keeps asking I go to my vendor platform to update my credit card. But there is no link for it.

I am using tokenHelper page https://captivateprime.adobe.com/docs/primeapi/v2/tokenHelper.html for getting Access Token. An access token is valid for seven days.What about Refresh Token. Does it have any limitation in terms of time living ?

I have a certification which contains a quiz created in Captivate. The quiz is set with 80% pass rate. When I view the quiz as the Learner, the feedback I get is correct - i.e. if I score less than 80% I am told I failed. The course which contains the quiz has both the completion criteria and the success criteria set to Quiz -> Quiz passed.When I look at the learners list within the certification, all have the status "Certified". The learner status report also shows all learners as having completed.When I check the quiz scores, I can see that one of the learners only scored 50% so should not be certified, nor marked as completed. The quiz is also used in other courses which are set in the same way but if learners don't score enough they are not marked as having completed. Is this a flaw with Certifications in Prime or do I need to change any settings? Thank you in advance for any help you can provide 

Offer your learners a personalized experience when you integrate your organization’s AEM Sites portal with the Adobe Captivate Prime LMS.   Captivate Prime is Learning Management System with a built-in Learning Content Management System. Users manage their learning content by uploading it to Prime, so that Prime performs the versioning, allocation to courses, defining the visibility to learners , tracking the consumption and reporting back to administrators.   However there are users who store and manage their content on asset management systems. The content then gets repurposed for various other functions.   The various strips present in the learner app can be embedded in the AEM sites. Any learner who signs into the AEM site will see his/her specific training data in these strips.   For more information, see Integrate Captivate Prime with AEM.   Also, check out Ashwini Jaisim's blog.

Account created successfully, but not able to loginm tried clearing the cache and incognito mode as well. could you please help? No user found for the given adobeId email in this account. Please link your adobeId to your prime account before logging in. accountId= 32503

Hi! I'm stuck. I can add a Text Entry Box and select Validate User Input, but the Correct Entries Box will not display. I'm following the Captivate Certified Professional Course and I've watched this section of the course 10 times, but cannot see what I'm doing wrong. Everything I can see looks like the instructor's screen. Any guesses why the Correct Entries Box won't appear? Thank you!

I am using the "league" project slide drag and drop: Match  As is, anytime you drag something and it isn't in the right spot, it automatically bounces back. I don't want it to auto bounce back. How can I change it?

How to view and copy my certificate.

The email notification I receive for the Learner Transcript report I set up no longer includes a link to download "the same report in Learner Transcript format".Has the notification email changed, and why?  How can I ensure the report is available in Learner Transcript format as it was before? Elizabeth

Hello, I'm keep getting the following error message after adding new groups to my Learning Plan, when I hit Save. Error! Action could not be completed. Please try again.  Is there a limit on the number of groups you can add? Thank you!Melea Siebert Thanks! I appreciate any thoughts.     

Hello community, How can I access my badges that I have received? I use to simply go to Acclaim and I could view them there, but today I can't find them. Please help Thank you

I have created a Catalog and uploaded courses to the catalog in Captivate Prime. I have enrolled a specific internal user group. How can I hide the catalog AND the course from all other user groups and only make it searchable by a certain user group? 

Hi Everyone, I just started as a instructional designer at a company that has pre-existing courses in their Prime account. I'm simply trying to make a list of every module they have without clicking through each course and then copying and pasting.  Is there an easy way to export the list of module titles either that is contained by each course or the entire prime account?

Many of our courses are blended courses, that is, we include short self-paced video courses for the users to view before the virtual classroom sessions that are the core learning modules of the course.My question is this:If the user chooses not to complete the pre-work, but they do attend the VC sessions, is the L1 Feedback triggered?  Or is it only triggered if BOTH the pre-work and the VC sessions are complete? Many thanks

I have imported a PowerPoint presentation into a project. To create a online eLearning course. When I preview the project, some of the content on a few slides is just missing. I cannot figure out what is happening. The slides in the project look fine, but during preview the content (text) is missing. I see the title block, but nothing else.Any help will be appreciated.

Hi, I'd like to add certification to a manager nominated course but it is not showing up in the catalog to allow me to do so. Please can you advise if I need to do something differently to the certification?

Hi Team The activity module/file submissions have been made by many of our learners but in the instuctor's dashboard it only shows a few. What could be the issue? We have received screenshots from learner however, can not see those submissions in the instructor dashboard but can see a few.

Currently we are doing some testing in Prime and we wanted to know if there is a way for our Admins or Authors to only be able to assign/enroll users to the catalogs tied to their roles. Example: Customer care admin can only view that (customer care) catalog and only enroll users in content that is in that catalog. So if they see another catalog like "Notifications team" they cannot view that catalog  and they cannot find content in there and enroll users into it.

Can you create videos in Captivate Prime, or do you have to use an external source and import to CP.  

Hello all.This question is for fellow Prime admins and/or the Prime development/support team.I would like to know can my learners print a paper certificate upon completing a course in Adobe Captivate Prime?If this is possible, how do I build this functionality as the admin?Thanks,Thomas H.Master Electronics