Adobe Learning Manager

I have now had two instances in the last 24 hours where a student has enrolled in a class, maybe viewed a module or two - and suddenly the course is no longer available to them. It has disappeared from their list of available courses. Has anyone else encountered this before? Was there any solution?We have had several hundred take the course with no problems.I did unenroll one student and reenroll them. The course was visible for a couple hours and was then gone again.Puzzled...

I am unable to delete user that has left the company.  This user had Manager role permissions and a team of direct reports.  The first couple of times I tried, I got an error saying that the user couldn't be deleted since they were a manager.  Now when I try, I get no feedback after submitting the deletion request... but the user is still there. Is there any way around this issue?  Can the manager role be revoked or changed to another user? tl;dr What options do i have for deleting a manager? Thanks

Hello,We recently took over administration for one of our customers Adobe Captivate Prime portal to administer users.  The account we were assigned by our customer to administer users is an internal account with roles of learner & Admin. We are getting a lot of complaints from users who are having issues with registration. Issue is we will go to external users, find the group and click send Welcome email. The user then gets welcome email which it then prompts the user to register, they fill out their information and click register, (they dont get any errors), it then prompts them to login with their account they just registered with. When they login they are then prompted with a error "No Prime accounts are currently linked to your email. Click here to go back to login page". We have tried doing so in many browsers, IE, Chrome, Firefox, Opera, Safari and trying it from our side as well as customer side and same issue. We have also tried to copy the link from the users team fro

I am looking for the dimensions for a course cover image.

Using the "Export user data" report from the Internal Users page produces a spreadsheet that DOES NOT include custom fields. In a bit of research here, it doesn't appear there's a way to customize the report in Prime, but that there is an opportunity using Get API functions. Q1: Is this true, or am I missing something? Q2: I am new to Prime, and inexperienced with Get API functionality. Where can I go to get a thorough training on how to use API functions to get a complete user data file? Thanks!Jim

Happy Tuesday! Does anyone know if there is a way to view specific module progress for a user in a course? For example: I have a course that has 4 modules in it. I export course progress data from Prime and see that 20 users are at 75% complete but they say they completed all the modules. I assume this would mean 3 of the 4 are finished as what the system sees. I want to take a specific one of those 20 users, look to see what modules they have completed, and then do the same for the others. A follow up would be is there an option to "force" completion of a module. Say one of those 4 is not working as intended for a specific user (maybe due to network or user error). Can I force that 1 module to complete? Thanks for the help!

Hi. I have two issues I'm hoping to get help with.  I'm not sure if these are bugs or configuration issues. 1) When I preview my learning course in Captivate in the HTML 5 viewer the navigation buttons under the player take me to the next/previous slide (expected behavior), however, when I publish to Captivate Prime the navigation buttons take me to the next/previous MODULE (not expected behavior).2) Also, same sceanrio (preview vs. publish) in preview the table of contents are on the left and everything looks fine, however, after publishing to Prime there are several (non-quiz and non-knowledge check) slides that have "?" next to them.  I assumed this was an indicator to the learner that there was a quiz or knowledge check on the slide but the slides I have are NOT that nor were they created as that and then reutilized as non-quiz.

Wondering if others have faced this issue.  We have some users who haven't received an email for registration on the Adobe LMS, or registration for any courses.  Although the number of such users is very low, it would be good if there was a way to track the emails sent to users. I have tried the following options, but none of them worked:1) Send the Welcome email from the User Management screen2) Select the user and "Register" once again from the User Management screen3) Delete and re-add the user Have been searching through the forums and havent found a way to track this yet. Regards,Ash

I "discussed" Adobe problems with Adobe "help".  I am 80 yrs old and am hard of hearing.  My Adobe "helper" either didn't hear me or didn't understand me.  He spoke fairly quietly, very rapidly and with a strong Asian accent.  I kept asking himself to repeat himself more slowly and a little louder.  He never changed. 

If you are a learner and you would like to enroll to a specific Instance of a course in a Learning Program, or if you are already enrolled in a course instance of which the session is expired, you can now select the desired instance to which you would like to enroll or switch to a different session to make progress.   This can be done only if the Learning Program is flexible.   Enrolling into a new Learning Program: To enroll to a desired course instance, follow these steps: Open Catalogs > Learning Program. Open the Learning Program to which you would like to enroll. Use the radio buttons to choose if you want to view all courses or courses with unselected instances. Note that if you've has completed the course already, you cannot switch to another instance. The instance drop-down list for the course displays the available instances. Choose the instance from the drop-down list. Once all the instances have been selected, to enroll to the Learning Program, Click Enr

Hi everyone--I just got the trial version today, and I'm a bit lost.  I tried the help feature and tried going through the forums, but I'm just missing it (I saw something about "skins" but I have no idea what that means).I tried uploading a SCORM course I made in Storyline as a module.  It only lets me import one file at a time, though, while a SCORM course requires a boatload of files (to my knowledge).  I'm not able to upload a folder.  Am I just missing something?  Or would I need to build everything over again in Captivate?Thank you for your time--I greatly appreciate it.

Often there are scenarios where you are either unable to open the courses or you are unable to browser through the platform. These issues may occur due to network connectivity. To troubleshoot connectivity issues, you follow the steps below: Reset the browser and clear the browser cache. Allow Flash content in the browser. (This can be followed when you are unable to play a course/module). Test the issue on a different network. Capture the HAR logs.

There are a few scenarios where you are unable to log in to Adobe Captivate Prime. You may encounter an error as shown below: “No user found for the given Adobe ID email in this account. Please link your Adobe ID to your Prime account before logging in. Account ID- XXXXX”   To resolve this, clear your browser's cache and cookies. You may refer to the below links depending upon the browser that you are using to clear the cache. For Google chrome:  https://support.google.com/accounts/answer/9098093?co=GENIE.Platform=Desktop&hl=en&visit_id=636839371780445061-525399618&rd=1 For Internet Explorer: https://support.microsoft.com/en-in/help/17441/windows-internet-explorer-change-reset-settings For Google Chrome: https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems If these steps do not work, log in using a different browser or via the incognito mode.   If you are still unable to log in, contact your Administrator of your Captivate Prime account

Hi, I am trying to troubleshoot an issue that is only happening to a very few specific individuals and I can't seem to replicate it. I havea course setup and have assigned approximately 400 users to take the course with a deadline of 2 weeks.  Out of the 400 users, I have two users who have gone through the course and completed it (they did start and completed the course after due date), but their Dashboard says that they did not complete, and the LMS report shows that they have not started the course... Not sure what's going on, but wanted to see if anyone had run into the same issue before and could point me to potential causes... My only assumption at this point is related to their browser, but if they were able to access the course and completed it, I can't see that as an option. Here's what I checked:-Made sure I'm looking at the right course they completed-Made sure they didn't have any other additional accounts-Got a screenshot of them completing the cou

I have extablished a wide veriety of Job Aids and such, but when a learner tries to seach for them they do not show up, ones established long ago do show up.  They are all set to shared. I can assign them individually, but I want my learners to be able to self-enroll and reference the courses and aids as needed.  

Hello - I'm looking to see if there's a way to add custom reaction questions (like you can in a specific program or course instance) to your L1 feedback associated with the auto instance generated for a Learning Plan?  I know an alternative would be to create a specific instance and have learners assigned to that specific instance, but I want to assign a timeframe (ie. 14 days) for the completion date as you can using a learning plan rather than a specific date (ie. February 5th) like you have to assign in the instance. 

Does anyone have experience with tagging content so that IF an organization has ONE catalogue then Departments/Divisions can easily access their courses? So for example: Organization Department Division Program Program Program Etc

Can anyone tell me how to open CP files?  I'm on a newer version of Captivate that won't open them, and I need access to some old course files from 2013.  Thanks for your help!

Have you ever found that all of a sudden, you're no longer able to publish content to Prime from Captivate?? I was successful in publishing content to Prime on Friday, Saturday and Sunday, but this morning, Captivate > Publish to Prime > sign-in does not like my Adobe ID: The way to resolve this issue, is to close Captivate, go to adobe.com, and sign in with your AdobeID, then click on your avatar to select "Account Settings" from the menu.  Edit in Adobe AccountSelect Active Sessions and End all sessions.Now, go into Captivate, open the project, go to Publish > to Captivate Prime. Log in!  Success!! 

Is Prime a validated system for medical device training?  Has anyone looked into this?  Thank you!

Hi!Anyone know if the "Reverse pinch to zoom in"-gesture is supported for images in the CaptivatePrime-app? It does not work for me in either an iPhone 7S or Samsung S10.The images are from within Articulate RISE 360-modules, exported as LMS/SCORM1.2 and thereafter used to create a course in Captivate Prime. Reverse pinch to zoom in, works great for the same RISE-modul, when viewed as web content in Chrome on an iPhone, but not inside the CaptivatePrime-app.Cheers!Yoran

i see that you can query a user (GET) via the captivate api by "id" and by "email".   is there a way to query a user based on a custom field (let's say "employeecode")? for example, here is what i found with get by email https://captivateprimeeu.adobe.com/primeapi/v2/users?ids=email:john.doe@xyz.com  

I have read the blurb, and seen the PIE chart of L1/L2/L3 split but what is the actual formula used to calculated Effectiveness Rating per course.  Thanks for your input

I cannot find documentation on what the "body" of a create user (POST) api call should look like.  When i run the call below i get a "400 – Bad Request - The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing)." Does anyone know what is missing from this request? currentlyurl: https://captivateprimeeu.adobe.com/primeapi/v2/usersheader:           content-type : application/vnd.api+json;charset=UTF-8          Authorization : adkjf;lskajfljk body:{"data":{"type":"user","attributes":{"email":"john.deo@xyz.com","name":"John Doe","userType":"INTERNAL"}}} 

Are you an Instructor in the LMS, struggling to find time to mark attendance and ensure everyone who has enrolled is marked accordingly? Do you wish you did not have to do all this manually? Would you like an easy way to deal with learner attendance? And what about walk-ins: how do you deal with those? Instructor Led Training (ILT) sessions are a great way for learners to attend training. However, instructors often face challenges when it comes to marking attendance for scores of learners over dozens of sessions and instances of Courses. Please find attached our document on QR codes and how to use these to ease the ILT process. In this document, you will find the information you need to enable enrolled learners to mark attendance using QR codes, and additionally, enable instructors to accommodate walk-ins. This is a very useful feature, especially when instructors are constantly taking classes with hundreds of learners and really do not have the time to manually mark att