Hi, Pressing ESC should bring you to the Workspace with no documents open, as a near term workaround. We don't know yet why the Start scrren is failing. Sorry for the inconvenience. ... View more

They aren't adding anything to the prompt when expanding, right? Do they see similar alert with the generative fill with a selection? ... View more

Hi, What version of Ps is being used, wondering if there are IT restrictions that align the builds to older updates? Have you and your students ever seen the crop expand work, or is this newer behavior? ... View more

Hi @SanchezMusics, It seems like you are seeing expected behavior with updated linked smart objects on open. However, you don't need to Embed, but should update the contents. https://helpx.adobe.com/photoshop/using/create-smart-objects.html#linked-smart-object ... View more

Hi, Here is the proper link it should be directed at: https://helpx.adobe.com/lightroom-classic/help/iso-adaptive-presets.html Thanks for your report. A bug has been logged to correct the link in the plugin. ... View more

Hi, Before going the preference route, can you try opening the PDF (not using "...as Smart Object") so you get the Image Size options. Then make sure they are the dimensions and proportions you expect, before opening. Does that look right? Close the document without saving, and try opening again as Smart Object. regards, steve   ... View more

Hi, if you go to Preferences > Plug-ins... and uncheck "Load Extension Panels" then restart Photoshop, does the problem go away? ... View more

The Camera Raw plugin on Windows doesn't currently support the HEIC format. Can you start a new thread calling out the need for Win support here: https://community.adobe.com/t5/camera-raw/ct-p/ct-camera-raw?page=1&sort=latest_replies&filter=all&lang=all&tabid=ideas regards, steve  ... View more

Hi @Jflemay , Do you see this after relauncing as well? Help> System Info... will help us isolate the version of the extension that's getting loaded.  Regards, Steve ... View more

hi, So the plugin provided by Microsoft works with Win10 and not with Win 11? ... View more

Lifting directly from @Conrad_C 's post in another thread (thx!): "Yeah, I have found that there is something off about how macOS shows GIFs, not just Preview but using QuickLook in the Finder as well. They introduce various glitches that don’t happen normally.   As far as I can tell, the best way to preview an animated GIF as others will see it is to drop it into a web browser. Safari works fine so I test my animated GIFs there, but Chrome and the others should also work well." ... View more

We suspect this is from running under Rosetta 2 with a 3rd party extension, and need your system info log to further diagnose. ... View more

Hi, Can you post your system info log here? in Photoshop menu, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info to your question/discussion thread. thx ... View more

Hi, Using Finder with Photoshop not running: can you go to the top menu commands Go> Go to folder... In the dialog paste in this path "~/Library/Preferences/Adobe Photoshop 2022 Settings"  drag the highlighted folder to your desktop (so you can restore them back later)   launch Photoshop again  create a new default RGB 8bit document, add a new layer then add a brush stroke  double click on the layer to bring up the Layer Style dialog, and apply a Gradient Overlay now in the same dialog, click on the top left Styles label to see any existing Styles click on the New Style...button to save a new style click on OK, and note if style appears   Is this working? ... View more

Are these templates being opening from local disk? Do you have a sample that exhibits the problem? And you note the error happens on Open, but then on Save in the EXAMPLE case. Can you clarify when the alert displays?  ... View more

The best place to ask about Neural filters would be in a new post in the Photoshop (Beta) community:   Photoshop (Beta)   I don't have enough information on how BETA filters and "Wait list" filters are transitioned from varrious states. The initial Photo Restoration results have not reached shipping quality as I understand it.   regards, steve ... View more

Hi,   You are showing interface of the web view (https://assets.adobe.com/cloud-documents). I was wondering if using the desktop application will work for your needs. And yes, it can be confusing what is being used when redirected via an email link, sorry. You can find more info on the Creative Cloud desktop app here: https://creativecloud.adobe.com/apps/all/desktop/pdp/creative-cloud regards, steve  ... View more

Hi,   I'm not fully up to speed on recent changes, particularly around web based views. Have you tried looking for the Preview (carousel view) in the Creative Cloud desktop application? Select Preview button after selecting file(s) Preview in Creative Cloud desktop (CCD) ... View more

Hi, Did you submit the crash reports to Adobe? And are you not planning on moving up to 10.15, 11.6, or 12.0 in the near future?   regards, steve ... View more

Hi, is it just the smart object edit workflow that is problematic? And which Windows version do you have? ... View more

Hi, Glad to hear you are back up and running. Here's the post for the major update as well: https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-23-0-amp-photoshop-on-the-ipad-3-0-are-now-available/td-p/12473077 cheers! ... View more

Thanks, now try Jeff's suggestion please. steve ... View more

Hi, yes can you turn Off the Auto show Home Screen option, and turn on the Use Legacy "New Document" Interface option, then restart Photoshop? ... View more

Hi,   Sorry for the trouble. Can you access the preferences dialog or is that command grayed out as well? You're system info shows that you have an older dot release, 22.5.0, but I don't know of a reason for that to be causing your issue. Adobe did start to release a new major Ps version today which required end point updates for new features, but again shouldn't have any known impact on what you're seeing with 22.5.0. Did you update the OS or any other software today? regards, steve ... View more

Hi, Can you also post your system info log (Help> System Info...)? Also if you go to https://assets.adobe.com/cloud-documents with the same account signed in, what is showing? ... View more

Hi, It has been along time since I've looked into Photo Downloader so I may be missing some key changes. I don't have a Canon device currently to attach, and wonder if there's an element to the CR2 files. Can you try to change the location for copy to Desktop and also set the 'Create Subfolder(s):' to None? Then try to copy a single item? I was able to get singletons of JPGs copied that way using my phone attached to an M1 Mac Mini. The Photo Downloader application is running under Rosetta 2 emulation, as it is still not compiled for M1 native.   regards, steve ... View more

I think you want the x64 based on the older Visual C++ versions you show. ARM64 would be for Surface Pro X or newer device using ARM chipsets. ... View more