Hi, I suspect that card is not capable for the 3D feature set; it is listed as older unsupported Intel HD series on this page: Photoshop graphics processor (GPU) card FAQ Wen you say it was OK at first, do you mean you were getting 3D layers with your machine at some point? Was it with the same 19.1.7 version? Instead of the screen grab, can you go to Help> System Info and then click the Copy button, then paste that text copy in a reply? regards, steve ... View more

Hi, This is a crash from InDesign. Did you mean to post one from Photoshop? regards, steve ... View more

Hi Cindy, Can you post the crash log? CS 5.5 is quite old, so working with the very recent release of 10.14 is a long shot. Do you have a backup snapshot of the previous macOS? regards, steve  ... View more

Hi, Can you post a screenshot of the error? And what Mac model is this? thx, steve ... View more

Hi, This is a different crash and in 18.1.6, not 20.0. Have you tried the latest major version of Ps CC 2019, 20.0.1? regards, steve ... View more

Hi Jase, Please post your log as well. There are different crashes in this thread, so it is good to know each case. regards, steve ... View more

Hi, Did you try disabling the Spaces plug in as Jesper suggested? regards, steve ... View more

Hi, These are Illustrator crash logs? Did you mean to post them here? regards, steve ... View more

HI, Can you include a crashlog here, please? Also did you submit an Adobe Crash Reporter issue? regards, steve ... View more

Hi, Have you clicked on the Close label? That should dismiss the pop-up and keep it from coming back. regards, steve ... View more

Hi, Here is a blog post on OS support: Upcoming Changes to Creative Cloud OS Support for Windows and Mac | Adobe Blog regards, steve ... View more

Can you post a crash stack here? You find the .crash file in directory path below: ‎⁨Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨username ▸ ⁨Library⁩ ▸ ⁨Logs⁩ ▸ ⁨DiagnosticReports⁩ thx, steve ... View more

Hi, Are you seeing the Adobe Crash Reporter dialog? If so, have you submitted the report, including email address? thx, steve ... View more

The last published date is July 16, but the direct download links appear to have newer update. Can you try downloading and installing from here: Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial On Win10 (1803), I'm getting it updated to 4.6.1.393. What OS are you running? regards, steve ... View more

Hi, Can you check on the version you have installed? Release notes for the Adobe Creative Cloud desktop app And note whether you have 'Always keep Creative Cloud up to date' checked on. regards, steve ... View more

Hi Ian, I’m glad to hear you have it working. The process should be getting launched automatically and not need the startup workaround. I’ll ask what conditions might be preventing the process from running so we can try to resolve that issue. thx, steve ... View more

Hi, The workaround of moving the 2_14_2-7 extension to the desktop should not be needed at this point. There was a mandatory Creative Cloud desktop update ( 4.6.0.384) which contributed to the initial problem; if you are still having problems with that update we'll need to work through it. The expected baseline for the Libraries to be working is the "CC_LIBRARIES_PANEL_EXTENSION_2_14_207" is present in the Common Files location. If it is can you check the version of the running background service? 1) right click on Taskbar and select 'Task Manager' 2) go to the 'Details' tab and scroll to CCLibrary.exe 3) right click on the process and select 'Properties' 4) in displayed dialog go to Details tab What is the file version? If you don't see that process, then you'll need to launch it. C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe regards, steve ... View more

Hi Ian, Can you check the version of a background service? 1) right click on Taskbar and select 'Task Manager' 2) go to the 'Details' tab and scroll to CCLibrary.exe 3) right click on the process and select 'Properties' 4) in displayed dialog go to Details tab What is the file version? regards, steve ... View more

Hi, Thanks for reporting back. The labored part of the steps was the OS reboot. 😉 I have an inquiry off the the folks developing the Creative Cloud desktop app. regards, steve ... View more

Hi, Can you gather another data point that will help out? The steps are a bit labored sorry. 1) Go to the Creative Cloud Desktop application preferences and uncheck the 'Launch at login' option. 2) Now restart WinOS 3) After login to OS, go to your desktop and delete the GPUCache directory 4) Now go to C:\Program Files (x86)\Common\Adobe\Creative Cloud Libraries and double click the CCLibrary.exe Is the GPUCache directory created? If not, launch the Creative Cloud desktop app and see if the directory in now created. regards, steve ... View more

Hi, Yes, we are. I have replied in the U2U forum on the GPUCache issue (but don’t have an understanding of the root cause yet). When you had/have the 2_14_207 extension in the installed location, did/do you see the same original error? Can you go to C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe and tell me the version that’s reported either in the tool tip or under Properties | Details? thx, steve ... View more

Hi, Those with Firewalls, can you check to see if there are new alerts that are flagging any Adobe processes? I'm also trying to reproduce on my end. regards, steve ... View more

Hi, What OS are you using? Can you confirm that you have Creative Cloud desktop application 4.6.0.384 installed (Release notes for the Adobe Creative Cloud desktop app ). Also do you have any Third party firewall software installed? regards, steve ... View more

Hi, Photoshop 3D features is not enabled on Win 32 bit systems. You may also want to update your video card drivers as your current driver is 5 years old. regards, steve ... View more

Hi, There's a couple things that might happen. The first, and preferred, is that you get another Creative Cloud update notification and the install works this time around and everything is updated. Another option is to have you run a separate installer which patches a subset of things related specifically to the Libraries panel. I'll post back here when/if the second option becomes available and seems worth pursuing. Kind regards, steve ... View more