Bug Reports

Just purchased image #:  641899816 - and it is very pixellated and not usable - fake upscale to 6000px of a very low resolution AI generated image - refund please!Suspect all the images in this user: keisuke collection are like this too.

I accidentally licensed #428519516 when picking up Adobe Stock. Any chance this can be refunded and removed from my account?

This stock photo is highly offensive.https://stock.adobe.com/au/images/man-with-a-red-beard/112700505It is akin to "blackface", and if a derogatory gesture against persons of East Asian descent.Please remove this image from the site.

Hello,I downloaded a faulty asset today, asset ID #58158041, its preview is different from the actual asset when downloaded, and I wanted to know who can help me to get this fixed or refunded. Thanks. 

Hello!I am getting this error message when i put in various adobe stock photo ID #'s.My colleague as well as an outside client is receiving the same error message.We've tried several different browsers and the same issue.Is this a bug on Adobe's end? We are working on a PC computer with Windows 11.We also tried different Adobe stock #'s and the same issu, however if we do a search on a specifictopic, images will appear. Just seems to happen when typing numbers into the search. 

I didn't want to buy adobe stock, I request a refund, but it says add a card, I add a card, it still doesn't work, please refund my money. [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

This is really starting to grind my gears. This file is being advertised as 100% editable EPS file, yet the actual Ai file is a LOW RES jpeg. I double-checked the file type, and made sure I had vector file selected before downloading. There needs to be a report option on images like this so future customers don't waste their money and credit on a file that is not as advertised. It's a shame that this issue has been brought up so many times with Adobe yet nothing has been done about it.  

AdobeStock_616081452How do I get my credit back? OR tell me how to solve this issue?Thanks.

Ardea-studio is not tagging submissions properly as ai-generated content. Some examples:563888463563888811639299002

Hello,I had a trial on Adobe Stock, and I was charged for a full month. Later, I canceled my subscription, and you offered me a three-month free extension, which I accepted. However, I've noticed that I am being charged again in April, even though I am not currently using the service. If I attempt to cancel my subscription now, I see there is a 160 EUR fee, which seems unreasonable. Please assist me in resolving this matter.Thank you.

My company makes tons of art every day. We have a strict policy of not using AI art, always exclude AI art in Adobe Stock. But, this image came up and I think the contributors might have found a way around labeling the art as AI:"...a Photoshop creation" https://stock.adobe.com/images/an-elephant-by-the-sea-in-sunrise-a-photoshop-creation-on-the-beach-of-mauritius-there-is-a-kenyan-element-in-the-grass-and-sunrice/328737775 This is worrisome if AI art will be sneaking in and rights issues. Some vendors will not accept any sort of AI art.

Aslam and Akuaku creator or iage providers are chaeting with the customer of Adobe by providing low resolution paid pictures  

This asset is identified as "Penticton Bridge" when in fact it is Okanagan Falls, British Columbia. Please correct the location. Thank you.

Leider finde ich keine konkrete Anlaufstelle, um die vor kurzem erworbenen Bilder zu reklamieren. Die Bilder wurden als Stock-Bilder angeboten und sollten für eine große Kampagne genutzt werden. Die Vorschau sah gut aus, doch erst nach dem Kauf der finalen Daten mussten wir erhebliche Fehler in den abgebildeten Personen feststellen, was den Einsatz der Bilder verhindert. Es handelt sich um folgende Bilder: #657873091 (Fehler an der Hand und an den Zähnen der Frau und Fehler an den Augen des Mannes und der Hand (Daumen zu klein))#657872957 (Fehler an den Zähnen der Frau und an der Augenpartie des Mannes) #664862997 (Zähne der Personen nicht ganz einwandfrei, defekte Kette am Hals der Frau)  Auf stock.adobe.com konnte ich keine Möglichkeit finden, einen Reklamationsvorgang einzuleiten, darum wende ich mich jetzt hier an den Support. Freue mich auf eine Rückmeldung. 

The following image is of unacceptable quality to be included in the stock repository. It is a whale generated through AI which has three fins (one of which is coming out of its eye). Images like this clutter the system and searches with unusable junk, making it even more difficult to find quality images.FILE #:  585452951https://stock.adobe.com/images/humpback-whale-breaching-and-landing-isla-de-la-plata-plata-island-ecuador-generative-ai/585452951?prev_url=detail 

I had a bunch of credits last week and when I logged on today they are all gone? Any idea of why that would occur? Thank you!

While using stock.adobe.com I get a "Risky domain blocked" warning from Norton safeweb. The warning is presented after I license and asset. I am concerned that Adobe is leveraging an unsafe cdn.

hi, im trying to download: https://stock.adobe.com/au/images/traditional-korean-dance-with-the-drum-ljanggu-chumr-black-and-white-seamless-background-pattern/310832440 but it shows that "This asset cannot be licensed."

Adobe Stock does not indicate the number of purchased credits, which is unfriendly.This type of sales method is illegal in Japan.The number of credits required to purchase each asset should be clearly stated on the website or Help.

Hello everyone, hope you're well!I bought this image from Adobe Stock hoping it would be transparent without a backgroundBut it turned out to be as it is in the attached picture.Of course, I've got a vector file. Please help with this topicHaitham Salem. Networks engineer.Best wishes 

The asset in question is 625062663, I downloaded it because the thumbnail looks ok, however upon opening the .ai file I can now see the image very poor quality and cannot be used in my project. I'm afraid the misleading thumbnail will cause other users the same problem, I had, please remove the asset from the library.  Here is a closeup of the asset: 

Dear Adobe Support,I am currently encountering issues with my Adobe Stock account. Although I have an Adobe Enterprise version provided by my university, which previously allowed me unlimited access to Adobe Stock, I am now unable to download any assets. My account still displays that I have an unlimited Adobe Stock option, but every attempt to download results in failure.I have confirmed with my university's IT department, and they have assured me that no changes were made on their end. This leads me to believe that the issue might be on Adobe's side. Here are the details of my situation:Adobe Product Used: Adobe Enterprise VersionUniversity Affiliation: edith cowan universityProblem Description: Unable to download from Adobe Stock despite having an unlimited account.Error Messages Received:  No errors, but can't download anything even can't do anything with adobe stockTroubleshooting Steps Taken: cache cleard, browser chanaged, ... etcI would greatly appreciate any gui

Hi! I see this photo in Adobe Stock and the woman in the background is not good, no legs, 3 arms and a very strange mix with the other woman !!! File number : 642683791  

Hi, I am new to Adobe Stock and was browsing to add images to my library. Unfortunately, while searching, I mistakenly clicked on the icon to license picture #235618788 instead of viewing its details. Can this picture be unlicensed, considering I have not downloaded it? Thank you for your assistance!

Hi  I am trying to understand why the search engine returns a different number of images depending on the order in which the keywords are entered. If I search for "england cottage" I get 27,613 images, AND If I search "cottage england I get 27,613 images If I search "english cottage" I get 1,282,804 images returned, BUT If I search "cottage english" I only get 23,924 Any ideas why?   [Moderator moved the thread to the correct forum]