Bug Reports

Hi, when I go to license/download anything from stock using my credits I get an error message. I'm able to get free ones, but not anything that costs credits. I've tried the suggested work arounds and no luck. 

Every time I try to open one of my libraries with saved and/or licensed images in my browser on my desktop computer, the page only loads the first 20 or so images, then keeps trying to load, but nothing happens. Very unfortunate if there are more than 50 or 100 images in one library. And while the loading process goes on I can't open any of the few shown images to license or download them. I have already emptied my cache and tried another browser, but that did not change anything. Windows 10 proChrome and Mozilla Firefox browser

Guten Tag, ich haber vor kurzem bei Adobe Stock eine Standardlizenz eines Fotos gekauft und zu spät bemerkt, dass es das falsche Bild war. Ist es möglich diese Lizensierung rückgängig zu machen? Es geht um das Bild mit der Nummer 580092427. Schonmal danke im Voraus.

Adobe Stock: I downloaded an AI generated image (image no 654778581). The image quality is shocking!!! One could not see the bad detail in the low res version. How can you offer such images? Please credit my account as I cannot use!   [Moderator cured the topics.]  

Hi, I purchased an Adobe stock image and the quality was totally unacceptable. It looked great as a lowres preview, however it was generated using AI and the highres image was wobbly to say the least: AdobeStock_658373229 Not usable as a commercial image! It also caused me and my client major timing issues. Not impressed Adobe, neither was my client. I also purchased an additional image and although not a AI generated, the image still had imperfections – Although I had to use it anyway.

Hi,I recently came across some videos and images that I think are inappropriate to have available on Stock.Examples:FILE #: 128089500FILE #: 128246404FILE #: 168177994The videos and images are fake mock ups of many boats travelling across the sea and are in the category "Illegal Immigration". I don't see what use these fake videos and images have other than fearmongering. The still images aren't as clearly mocked up as the videos and people might think they're real. Is there an official way to report these images?Many thanks.

I had been trying to download assets from Adobe Stock for more than a week with no success: I tried different browsers, different devices, allowing pop-ups, etc.. and nothing worked. Until I tried downloading the Extended License version, and it worked! The issue is I only need the standard license, and the extended license is 8 credits instead of one.  Is there a way to fix this issue? Or a reason I would only be able to download the extended license version?

https://stock.adobe.com/ru/images/old-wooden-boards-background/273901498the image is very low quality   [detached from a different post]

Hello! I wanted to report an image for being an unlabeled AI generated piece. I see visual artifacting that's consistent with being AI generated, but it's not labeled as such. Thanks for your help! FILE #:  537639879

Hi! I've bought a interior picture (#/240846604) which is bad quality. There are blured items (eg. whole kitchen table) which should be sharp. It looks like AI generated. What can I do to get my credit back?

Hallo,wir haben folgendes Bild gedownloadet 619611970 und die Qualität ist leider richtig schlecht,obwohl bei Abmessung 5376 x 3584px steht. Die Datei hat auch nur eine Größe von 3MB... Kann uns hier jemand weiter helfen?

Hi there I have accidentally bought two times the following stock video: #126943974 I have allready an license for HD in my account... Could you help me resolve that? I could not find any order contact to resolve that. Best regards Richard

Hello, when I'm trying to license anything from stock using my credit I always get an error message saying that "there was an error processing your request". I'm able to download licensed ones in the past but I can't license new ones. I've searched and tried everything but no luck. Can anyone help me?

Aunque mi plan mensual incluye un suscripción de Adobe Stock (10 contenidos al mes) no puedo descargar ni 1 imagen (si quiero hacerlo me da la opción de pagar el contenido extra) ¿Alguien sabe por qué me puede pasar esto?Muchas gracias

User Prasanth is not labeling their AI content properly. Some examples:611993764603836434567819539

User Dinusha is not labeling their AI content appropriately. Examples:639310814640633201640639597

I just downloaded some editable text effect files for Illustrator.  Most of them work easily with me just highlighting with the text tool and retyping my text.   But this doesnt work that way.  It wont let me highlight text and then when I click update text it only does the top layer.  Here is the file: 491189219Can anyone look at this file and tell me if I'm doing something wrong or it's set up incorrectly?  Thanks!!!

Every time I download an image, it is copied several times into the library. A problem never encountered before.

Hello,I licensed an image and the file associated with it is incorrect:https://stock.adobe.com/images/circuit-block/39294475Thank you!

The "Exclude AI Generated Content" filter is bugged and not showing up in my filter settings. I rely heavily on this filter to do much of the heavy lifting of excluding AI content. It is very difficult to find quality assets on the site without the filter.

Hello! I keep getting the message: "There was an error processing your request" when I try to download something from adobe stock images 

User Sndor is not labeling their trash AI-generated content appropriately. Examples:601974439619727396576688547And many many others on their portfolio page.

Hi I'm unable to download any image or Vector from adobe stock even its already included in my plan. attaching the screenshot for the same 

@Contributor1 Is there a way for users, not contributors, to flag photos for identifier corrections? I've found a handful of photos of Cellini's Perseus With the Head of Medusa labelled as Donatello's David.  5190453151901932519047785190170690920353

I've had a team member purchase 3 x premium images at 32 credits each, unaware that these weren't covered by our plan. To add injury to insult, none of the 3 images are now being used. Am wondering if there is a way to block premium image access from our account and if there is any way Adobe would restore these credits on the proviso that we delete all record of these images?