Bug Reports

Hey everyone, Didn't hope my first community post would be about a problem - was absolutely happy with Adobe Express until this point. Since recently, I'm facing an issue when trying to schedule reels to post on my social channels (Instagram and Facebook). It worked perfectly, but now it just remains at 'Scheduled' status, even though the time for post is overdue. This occured when trying to post Reels, didn't try to schedule normal posts in the meantime.I first thought this was a time-difference issue, because I've successfully used the software on my recent travels, with 7 hours time difference to my place of origin where I first started using the app. Trying to tweak the settings with time and location didn't help. I only discovered Scheduler not working once I returned home. Any ideas on how to fix this? Refreshing connections also didn't help, and 'Publish now' function worked flawlessly. Thanks!- Marko

I'm trying to find the best way to work with/import ps files with different versions. I thought artboards would be a good solution, as I also use them quite regularly. When I import a ps file with artboards and the file contains any layer that "has a transparent background" meaning any smartobject, forms, drawn brush strokes (except text) - those layers will have a white background the size of the artboard when imported. Which makes the file unworkable.  It doesn't matter if it's a lot of layers or just one layer. I tried using different versions of photoshop. Still the same result. There's also no difference if the ps file is an artboard from the beginning or later transformed to artboards. Which is really weird and bugging me the most, that a colleague can work with artboards and doesn't have the same issue. Comparing what and how we did work with the files showed no indication WHY this happens with my files. Does somebody else have this issue, or even b

Can't upload the font Inter as it says it is already uploaded but it is not.

I recently updated to the newest version of Adobe express on my iPad & now it only opens in landscape mode. It's easier for me to make what I need in portrait mode. How do I make it go back to portrait mode on my iPad???  This new update is confusing and is like using a new app. I notice features from the previous version are gone. I don't like it one bit. Any help appreciated 

When opening the adobe Express it takes about 10min before the website loads meanwhile it is white like on image below - it is really time-consuming when you want to work immediately on your projects 

Bonjour, J'ai un échec du téléchargement de mes créations à cause de la licence que Adobe n'a pas pu attribuer (voir ci-joint) alors je paie tous les mois un abonnement. Comment résoudre ce problème ? MerciRaph

Hello, I created a webpage back in November 2024, but it no longer shows up when I click on it. When I check my Adobe Express files, it does not show up under any of the tabs here either. My Premium subscription ended on 23 Jan 2025, but I'm not sure if it caused my webpage to no longer show. My school was the one that gave us the Adobe Creative Cloud, so would it be in their Cloud system instead? Thanks!https://new.express.adobe.com/webpage/BOoT53gmXsqhv This would be the webpage, but it does not show up.Thanks in advance.

Good evening, I would like to choose fonts and activate it. But it does not work. Please see attaches video. I have an iphone 15 Pro, the latest update and Adobe Express is also the latest version. Could you please repair it? Or please tell me how to make it.Many thanks.Andrea

I keep getting this Adobe Express message when trying to download pngs & jpgs of designs I made:"Sorry, we were not able to license all Stock content. Some Stock assets can no longer be used.Please delete assets marked with the failed icon  and re-upload them or try a different asset.(Failed audio assets will have a grey bar.)"I have full premium access to the stock images included in Adobe Express and none of my images have the red icon  . It's frustrating that the money we spend for reliability on a huge company like Adobe could have these bugs that date back 3+ years with no concrete solution. Things I've tried to no avail:- Upload pages to google drive add-on- Disable pop-up blocker- Try downloading pages on different browsers (Chrome, Safari)- Delete/ Reset Cache and Cookies- Refresh page- Log out and log back in- Check that my subscription is still active (It's still active and up-to-date)Need help with this ASAP as I'm dealing with deadlines!Cheers

hello,  i cannot download my project. in my adobe express only have share button,  there is no download button im on adobe express web version dekstop   please fix this bug Thank you

 

Hi Guys 🙂 I can see I am not the first to post this issue - but I can't find an answer, so I try again!! I have all these pages that I want to combine - the way to that is to download and then upload - which is also annoying - but when downloading, half my pages turn out completely black! https://new.express.adobe.com/id/urn:aaid:sc:EU:40d56c6f-f82d-42ed-8a62-0393aac6dc94?guid=a4e97a22-47dc-4193-bfb0-b3c4fe2d482f&location=Home%3AinstalledAppSection&product=Creative+Cloud+Desktop&category=searchHegeMac, Sonoma 

Hi - looking to link my scheduler to a second facebook/instagram account. Every time I go to link it just links my 'Primary Business' page. I want to link my 'Secondary Business' to it also so I can post and schedule differently. So now I can be connected to my 'Primary Business' page 3 times, but not my 'Secondary Business. Do I need to create two meta/facebook accounts and login to them separately? Feels like it's something that should work without having to do that. Jack

I had a video scheduled for yesterday to post to all of my social media connection. I scheduled in desktop, and rescheduled on my iPhone. The post still show scheduled on my calendar. Is there a bug?

 downloadind issues

I can't share my reel to my social channels. I just get this message, so I don't have the option to add a cover photo either. If I go ahead and try to publish it just sits in my content scheduler...going nowhere. I've tried clearing my cache, disconnecting and reconnecting to social channels, I've logged out of Adobe express and then back in again...I've tried different WiFi networks...I'm stuck! Any suggestions? Is this a bug?I'm running MacOS Sonoma, on Chrome.  

Copy paste text dosnt work... Help me..."Your media didn't import, please re-upload it." I get this message every time I try to import a photo. I've tried various photos and none will upload. It works on my desktop but not on my android; I need it on the go for work. Already updated phone and tried un/reinstalling. 

 

me sale una ventanita en el pc que me dice fulltrustnotifier.exe, error de la aplicacion. La aplicacion no se pudo iniciar correctamente. Que puedo hacer para solucionarlo ? Graciasssss

I've got the download button (which it seems some people are missing). Click it and get the error message below. I've tried clearing cache and cookies and turning computer off and back on, all of which were suggested as solutions on other posts.  Can't share to google drive either. Express just won't export.  

Every time I use Adobe it is very slow, doesn't want to load and always has issues. It doesn't matter what type of browser I am using either. Photos from AE and from my files fail to load.  It is getting worse and worse. I am so frustrating I am going to search for another program to use and cancel my subscription to this one.   I get occassional isuses but the level of issues here is ridiculous and causes way more time to be spent on things that should take very minimal time in my day.

I cannot get my relatively short video to download from express. This is a 1:30 video with simple animatons, no transitions and only a few elements in each scene.Is there any way to force a download in express?? Or any way to get the file out of express into another program. Right now I'm completely stuck Kind of pathetic that adobe pushes users to express, and yet it can't handle a simple video.  If there are size limits there should be some type of warning when your file is getting too large. I've spent a ton of time on this video and have no way of exporting my work.I tried the incognito "work around" I found on this message board and still no luck. I get a non descript error code at 20% progress of downloading. I see many threads on this and no real solutions. I guess I have to restart in a different program. 

its annoying user experience to drag time duration on each clip, and not showing all clip at once so i can move forward with other clip accurately with previous one. see attached video: https://youtube.com/shorts/1wX2BtH5ffY

Hi, ich kann seit gestern keine Dateien aus Adobe Express mehr downloaden, weil offenbar Lizenzen abgelaufen sind. Ich habe die Vollversion und sehe auch nicht, um welches Element es sich handelt. Ich habe sogar schon alle Bilder rausgelöscht, und es ging trotzdem nicht...

My project won't download. It says error and download failed, try again. I have tried everything. turned it off turned it on, tried a different browser, everything. can i send you the details and you try and upload it.