Bug Reports

I'm reaching out regarding a recurring issue I've been experiencing with video generation using the Kling engine on Firefly.In the past hour, two separate video generations got stuck during processing — one for over 30 minutes — and never completed. The videos do not appear in my history, yet the credits were deducted from my account in both cases.This has happened to me multiple times before, and it's becoming a serious problem that's affecting my workflow and wasting my credits.I would appreciate it if you could:1. Refund the credits lost for both failed generations2. Look into this bug so it doesn't keep happeningPlease let me know if you need any additional information.Thank you

here the issue when i am trying to make video on model sora all time this problem

My prompt says: “After pressing the green button, he (the male model) will start pedalling forward”. he pressed randomly on the console, like it doesn’t know colours, and started pedalling backward.

I submitted an image to animate into video with a brief prompt. Then I hit “Generate’ and 9 hours later it still says, “Generating video...Keep this browser tab open and your video will load momentarily. Closing the tab clears your browser session and all video progress will be lost.”

Whenever I try to generate a video using Sora 2 the past few days it loads for 10 minutes before saying something went wrong and to try again. 

Attached screen shot of request access same time 8000 credits left

Pretty simple really. I upload a video to firefly and type a prompt for edits to make using the edit tab under video generation. But it just says “something went wrong.” I’ve tried firefox and chrome browsers, different videos and prompts on different days. A few times it actually deducted credits but the result had zero changes from the original video. I have not been able to get this feature to work even one single time. 

Here is the prompt in Firefly - Extend the existing studio backdrop seamlessly in all directions (top, bottom, left, and right). Preserve the original backdrop colors exactly as they appear: one half vibrant green and one half vibrant pink. Maintain a perfectly straight, clean vertical dividing line between the two colors with no color bleeding, blending, gradients, or transitions. The backdrop should appear as a continuous professional seamless paper background with a smooth, uniform surface, no wrinkles, folds, creases, texture variations, shadows, seams, or imperfections. Match the original lighting, color saturation, and tone precisely. The extended areas should be indistinguishable from the original backdrop and maintain a flawless studio-quality appearance.

I have not been able to generate any video. Please some action on this matter since many people are complaining!

At https://firefly.adobe.com/boards, under “Discover workflows for Boards”, most workflows are missing like “Make a branded mockup”, “Make an interior design moodboard”, and others.

When I try to generate text to video using Ray 3.14 it says Something went wrongPlease try again later.

It’s been several days that I can’t make any progress with my project, I thought it was temporary but apparently it is not. I’ve had no such issue before Friday May 29, 2026. It is May 31, 2026, and still unresolved. Looking to get in touch with an associate at Adobe. But if anyone has any clue of what’s goign on in the meantime, please let me know. Both my computer and browser are up-to-date on my end. Occasionally it generates something, but then, it just has me wait for a really long time, until it gives me an error message.

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

When generating a video using Firefly AI assistant, it generates the video and then it wont load. It shows an error sign. Even when you ask the assistant to share a link to the video, it would do so, but the video wont load. Even if you download the video it would be 0 bytes. The workaround to this is to close the window and reopen it. If it doesnt work once or twice, third time is the charm. But this is a constant recurring bug that needs to be fixed. This bug is only for generated videos as images and voiceovers work just fine each time.  

pedi para criar um video com o kling e o video não foi gerado mas os créditos foram retirados. 

I am creating an animated video that contains an analog clock.  But the clocks keep getting created with 4 hands, not 3.  When I use AI to edit the clock requesting the extra hour hand to be removed, the video gets re-created, I get charged the animation points but the clock remains the same!

while I was generating a video, first frame option is showing but last frame option is not clicking to take image, also while i just generate it from first frame, it takes another by self and generate something different

I have been generating videos using Veo 3.1 and Veo 3.1 Fast for the past week, and there have been multiple times where I’ve encountered the “Something Went Wrong” screen, and so many of my credits have ended up being consumed despite no generation of the video. This credit deduction system really needs a fix, you guys should deduct it only AFTER a generated video has played. Not cool at all, feels like being robbed.

I am experiencing an issue where the “Generate” button is disabled and cannot be clicked while using Adobe Firefly.This issue is blocking my workflow, as I am unable to generate content despite following the standard steps. Kindly investigate and advise on a resolution. Thank you.Best regards,Hemant Sutar

I fed your machine prompts that normally work when using the models you claim to have in house yet get no result or minor results when put to use. some of them at a very large credit requirement.

Firelfly is the worst.  Why do I even bother to give it prompts when it does WTH it wants -  aI think every platform I have tried and that includes CapCut and other hokey jokes , are ALL BETTER THAN FIREFLY at following prompts.  Firefly is also the all time frontrunner for including unwanted surprises. I have my own creative ideas and don’t need these out of character, out of context, DOES NOT FIT THE PLAN silly ideas Firefly insists on interjecting.  its and insulting experience to use Firefly