Bug Reports

Used to be able to upload a picture to start the generation process. 

Hellosome of my credits were deducted even though generation failed with the message “Something went wrong”. How can I restore the lost credits to my account?17.10.2025 14:401000 creditsThank youmarcin

Browser is Chrome, OS is Tahoe 26.0.1

Hello,I am reporting a critical bug where all of my Adobe Firefly Boards have vanished from my account. The issue is not browser-specific.1. Version of the app:Adobe Firefly (Web version)2. Platform and OS version:OS: macOS Sequoia 15.5Browser: The issue is confirmed across multiple browsers: Google Chrome, Microsoft Edge, and Safari (all latest versions).3. Basic steps to reproduce the problem: The problem is a total loss of existing data and can be observed with these steps:Log in to my Adobe Firefly account on any browser (Chrome, Edge, Safari).Navigate to the "Boards" section.Observe that all previously created Boards are missing.4. Expected result and actual result:Expected result: I should see all of my saved Boards containing hundreds of images and inspirations, which were present as of last night (October 15, 2025).Actual result: The Boards section is completely empty on all browsers. This confirms it is a server-side or account-related issue, not a local client problem.Additio

Where did my 4,000 credits go?Nana Banana image generation, how many credits does it take away?I made less than 100 images through Nana Banana, tried to make a video three times yesterday, and I'm out of credits!

Dear Firefly Support Team,I’m facing some issues while using Firefly to convert my fashion illustrations into real garment visuals. Please find the details below:The generated garment design does not accurately match the uploaded fashion illustration.Fabric texture and detailing are not rendered properly.The model’s pose or body type changes automatically instead of maintaining the original one.Colors, embroidery, and motif details differ from the original illustration.Firefly sometimes distorts the garment shape or proportions.The overall garment realism and fitting are inconsistent.The tool occasionally takes too long to process or fails to generate results.Kindly look into these issues and let me know if there are any recommended settings or steps to improve the output accuracy.Thank you for your support.

I submitted a prompt asking to create a monogram logo for my name and it returned a giant mess.  Create a monogram logo for {NAME HERE}. In a masculine, modern, professional style, colors should include RGB(134,206,188) or RGB(139,201,170) with accents being complamentary colors. Should be on a white background to be used as part of my letterhead. I got a bunch of garbled text that did not match my name, there was no monogram, it was a mess. It did not even use the colors that I clearly specified which are greens - it gave me royal blue. 

https://firefly.adobe.com/boards/id/urn:aaid:sc:VA6C2:126167dc-d240-4733-acf8-75f928bd032c

ik krijg steeds de melding dat mijn illustraties niet voldoet aan de richtlijnen, maar dat klopt niet

Adobe Firefly doesn't generate images 

Why do I see watermarks on my images when I have paid Firefly credits?

Me sale el mensaje: error al cargar la informacion del coste de la funcion. Ya van mas de 10 horas y no se resuelve el error. No me deja crear ningun video hasta que el error no haya sido resuelto.

Hey!    Quick question: Previously, it was always clear what aspect ratio Gemini 2.5 Nano Banana had as output:   When you selected two or more reference images, the last reference image defined the output aspect ratio (following the way Nano Banana works when reference images are uploaded to the model).   Since a few days, this behavior changed, and it now sometimes outputs the aspect ratio of the first reference image, and sometimes of the last one. Even with exactly the same prompts, and the same reference images. This feels really unpredictable.    Does someone know how to solve this? 

Hi Firefly,I realized that you do not understand and respect any prompts. Only images influence video generations. That is very sad.BTW, censorship and filters will ruin your business.Best,Goran

Experimented with the lowest resolution image to video to see what i caould do.  Found the best result was with the same image of fire (created in firefly text to image).  This appeared to make a loopable 5 second video of a fire that had transparent elements.  Without changing the prompt or the photos and only raising the resolution to the maximum 1080 it delivered a 5 second video with absolutly no motion.  None.  And charged 500 credits for the same photo I already produced in text to image for virtually nothing.For this failed "learning" excersise it cost a total of 1,100 credits.I'm willing, to a point, understand there is a prompt learning curve, but when I only change the resolution on something that worked 2 minutes before exactly as I hoped and then deliver nothing but a still photo for 500 credits. My only option seems to be, smile and hope that maybe next time it will work and not drain my credits dry and put a thumbs down and hope for the best in th

Opa, não estou conseguindo fazer upload de um arquivo .mov no Firefly para adicionar efeito sonoro. Alguém consegue me ajudar? Valeu!

I have a actant credit to imagining and video. They are showing you don't have a sufficient balance.

Firefly does not render the right text. I enter the exact sentence I need and I get a load of nonsense characters and typo's in the video that costs me 100 points.

Still no remix option once more than one image is selected, when will be fixed?

when generate with nano banana for the 2nd time, like adding/edit things from the first image, it always changed the tone, the color more saturate/ too vibrant and like sharpen too much..different from the first image generated. why is that? it's supposed to be the same image but it changed.

OK. DO NOT USE THIS PROGRAM.They need to fix it. Firstly, the credits you will spend element at the bottom right said 0 credits would be spent but yet my replenished 4000 credits went down by over 2000. WIthout returing a result. Just an error and "try again"So, out the gate, I spent 2000 plus credits to generate a mistake and this "A, I, " system doesn't know the difference and without even returning a result. Just a negative number in my credits.How is this better than "seconds" which is what you get from other providers. The reason I bother to flame you guys is because your model is awful. I want my credits back or my money back.Which is possible?I have screen shots. 

Bonjour, je souhaite generer une video a partir d'une de mes photographies. j'ai pris le pac Firefly apres échange avec un conseiller en lui expliquant mes besoins.  Photographie de personne entièrement tatouées. pas d'enfants, pas de "nudes"... Mes photos semblent ne pas respecter les consignes d'utilisations...  Perte d'argent suite à un mauvais conseils ? 

El día de ayer dejo de funcionar el relleno generativo, ya usamos la app, el navegador, diferentes dispositivos y diferentes conecciones a internet y no se soluciona, mencionan uso ilimitado pero no permiten usarlo mucho? Usamos las mismas imágenes generadas ayer con los mismos prompts y sigue sin funcionar (último prompt "incienso") 

Les vidéos ne se chargent pas depuis la Galerie à Générer, merci.

Final images from Firefly Text to Image have a pixel count of 2688 x 1536 which is an aspect ration of 16:914 😞