Bug Reports

pedi para criar um video com o kling e o video não foi gerado mas os créditos foram retirados. 

while I was generating a video, first frame option is showing but last frame option is not clicking to take image, also while i just generate it from first frame, it takes another by self and generate something different

I fed your machine prompts that normally work when using the models you claim to have in house yet get no result or minor results when put to use. some of them at a very large credit requirement.

Firelfly is the worst.  Why do I even bother to give it prompts when it does WTH it wants -  aI think every platform I have tried and that includes CapCut and other hokey jokes , are ALL BETTER THAN FIREFLY at following prompts.  Firefly is also the all time frontrunner for including unwanted surprises. I have my own creative ideas and don’t need these out of character, out of context, DOES NOT FIT THE PLAN silly ideas Firefly insists on interjecting.  its and insulting experience to use Firefly 

 I wait video generation with Sora 2 - reload my chrome tab and video gone - I can't find it anywhere and I have -250 credits - but video I don't get

Hello,I noticed that the Firefly Upscaler feature on my account is deducting 10 generative credits per upscale instead of 5.The interface clearly shows “Uses 5 credits” before running the upscale, but after processing a single image, 10 credits are deducted from my balance.I tested this multiple times with the same result.My Adobe account details:Could you please check whether this is a billing issue or explain why the actual deduction is different from the displayed cost?Thank you.

When I try to generate an edit, it shows for a few seconds then glitches and the generation disappears. This happens when I’m using the Firefly Editor. It’s burning through my credits with nothing to show for it.

Hello teamplease support to check whether I couldn’t generate any images or videos with Generate function in Adobe firefly, attachment is the screenshot while i was trying to generate a video with Kling model 

I’ve lost access to all of my boards. Now I sign in and have no boards at all. I’ve lost the work of an entire month. I need these boards. Please find below the links from the history panel of Chrome. I need a solution ASAPhttps://firefly.adobe.com/boards/id/urn:aaid:sc:US:d3c05ce2-7cc9-5e90-a87d-6faf45408132?import-cloud-doc-urns=urn:aaid:sc:US:99f7e47c-53d0-4916-a39e-7c050a5fafa0https://firefly.adobe.com/boards/id/urn:aaid:sc:US:1bdf4f45-5e43-4dc6-9c81-72f27af0d670?referrer_app=firefly-web&referrer_location=your-stuff&referrer_app_action=recent-boards

Saya ingin mengajukan permintaan dana ...karna saya tidak pernah menyetujui hal tersebut saya hanya menggunakan gratis aja 

El programa Firefly no funciona, ya va varias veces y dias que intento generar un video de 8 segundos y nada. Quisiera saber que esta pasando, y me den una solucion por favor. Yo trabajo con ese programa y la verdad me gustaria que lo solucionen.

I am trying to generate video in vertical format through normal text and with proper prompt, but video is not getting generated, I'm trying to generate cricket format videos

I have added four characters to a book cover creation. I cannot change the heights of the characters to be correct in reference to the book. It is adding unknown characters out of the blue. It is changing the characters positioning and changing the background on it’s own. Far to frustrating for the subscription cost!

Toujours “Un problème est survenue”

Hello,After uploading some images to Adobe Firefly Boards, I encountered an error message saying “Something went wrong” and I can no longer open my board or return to the homepage properly. I have tried refreshing the page and clicking "Back to Home", but the same issue persists.Here is the error UUID: a2cc38d2-eb18-4ab0-b0a8-7b9f3713b06eScreenshot attached below for reference.Could you please advise how to resolve this issue or if there's a way to recover my board?Thank you in advance. 

Generiert Bilder in Gemini 3,1 lassen sich im moment nicht downloaden. Wie kann ich Alles was in diesem Jahr erstellt wurde mit Firefly in einem herunter laden?

I keep trying to use google veo 3 to animate my still images and it's just been in the loading screen for 15min. How can I fix? 

Firefly takes the credits, but it doesn't generate an image!!!!!!!!!!!!!! Out of 10 attempts, it only managed to produce an image twice!!!!!! It's a bit expensive like this !!!!!!!!

Erzeugt Videos sind Weg. Ich müsste diese neu anlegen. Credits sind weg, Ergebnisse sind weg, Zeit ist weg.Und jeder weiß wieviel Zufall bei der Erzeugung reinspielt.  

Every time I try to generate a video it says "Something went wrong, Please try again later."Here are the screenshots. This is just one example. No matter what I prompt or what image I put, this is always the outcome.Please help me, because I cannot use your product this way.- Nico

Hello,I’m not sure if this is the correct place to report this issue, but for the second month in a row I have not received the monthly credits included with my Firefly plan.The only AI generation credits I’ve been receiving are the additional credits that I purchased separately (7,000 for $29), which makes it feel like I’m paying twice for the service while not actually receiving the credits included in my subscription plan.Each time the app states that my credits will refill on a specific date, the refill never happens. Instead, a few days before that date arrives, the refill date changes to a different day. I wait for the new date, but the credits still do not reset.In the screenshot below, I show the listed refill date, but on that day I only received the separately purchased credits and not the credits from my actual monthly plan.I would appreciate it if someone could look into this issue and help resolve it as soonas possible.  

I get 5 second videos when I've selected 15 seconds, for example.  And 720P frames when I have selected 1080.  Can I get some sort of credits refund?  I've burned a lot of generations!

NOT WORKING BUT BURNING THE CREDITS.  

Hy,If it’s relevant, I live in Belgium????Since this morning, I have been receiving this message: “An error has occurred. Please try later” even though I had been working “the prompt” via Chatgpt, copying and pasting it into Flirefly 4. (As I always had)Once I request to generate the image, I receive the same message.I have unlimited access to Flirefly4.However, it works when I use Gemini 3.1 and 40 credits.Quid?