Bug Reports

I upload the same photo (chrome finish, transparent background) here and wrote the same promt here and to Chat GPT. The result here is horrable, the result GPT is perfect. Why my credits were taken when the work was not done?the result here 

I have been generating videos using Veo 3.1 and Veo 3.1 Fast for the past week, and there have been multiple times where I’ve encountered the “Something Went Wrong” screen, and so many of my credits have ended up being consumed despite no generation of the video. This credit deduction system really needs a fix, you guys should deduct it only AFTER a generated video has played. Not cool at all, feels like being robbed.

When I first signed up was working well. Can not view images I generated, When I take a image and try to create a video worked fine the first day now it will work every once in awhile

I put in a graphical treatment for a website, and I said show me a different treatment. I was using Nano Banana Pro and it gave me exactly what I put in without any changes, and charged me 40 credits. I don’t mind that it didn’t do anything, but do mind it charged me 40 credits for nothing. Could you return the credits please?

  I just paid the subscription last week.  I’ve used it a total of maybe 10 times and i’m only using it to clean up photos that are meant for my business.  The last 2 that I have tried to do today have been really bad. The first one the AI flipped the photo on its side which I just fixed it in a different app. The last one I told the AI that I didn’t want the image and to go back to the original, but it didn't.  It just came up with another photo that looked almost identical to the first one.  I haven’t changed anything the way i’m doing it so not sure what's going on.  I’ve attached screenshots for the most recent issue..I hope this helps. Thanks.

I up loaded 2 still images for video animation. It charged me 300 credits. The images were of stairs and a landing in a property. The generated video took me up the stairs on a flight angle that didnt exist so its totally usless. i went to edit this and it wants another 250 credits and i can seem to contest this previous usless footage. Have i any leverage here or is it just my tough luck? seems grossly unacceptable if that is the case

Hello Adobe Firefly Team,I am a regular Firefly user and have been using the Expand feature to create consistent Instagram posts.In previous versions of Firefly Expand there was a prompt field directly within the expansion workflow. This allowed me to guide the generated content and maintain a consistent visual style. For example, I could instruct Firefly to continue an existing tunnel archway or architectural structure.In the current Fill & Expand interface, the prompt field appears to have been removed. As a result, the expanded areas are generated automatically and often differ significantly from the intended composition.For my workflow, this is not an improvement. The previous prompt-guided expansion produced much more predictable and repeatable results.Could you please clarify:Was the prompt field intentionally removed from Expand? Is there a way to re-enable prompt-guided expansion? Are there plans to bring this functionality back?Thank you for your time and for considering t

When I try to generate something using Gemini 3 I get an error message (Something went wrong), but the credits are used up anyway. It makes the feature practically unusable (and quite unfair for the user)

I'm reaching out regarding a recurring issue I've been experiencing with video generation using the Kling engine on Firefly.In the past hour, two separate video generations got stuck during processing — one for over 30 minutes — and never completed. The videos do not appear in my history, yet the credits were deducted from my account in both cases.This has happened to me multiple times before, and it's becoming a serious problem that's affecting my workflow and wasting my credits.I would appreciate it if you could:1. Refund the credits lost for both failed generations2. Look into this bug so it doesn't keep happeningPlease let me know if you need any additional information.Thank you

When I try to generate text to video using Ray 3.14 it says Something went wrongPlease try again later.

I submitted an image to animate into video with a brief prompt. Then I hit “Generate’ and 9 hours later it still says, “Generating video...Keep this browser tab open and your video will load momentarily. Closing the tab clears your browser session and all video progress will be lost.”

here the issue when i am trying to make video on model sora all time this problem

My prompt says: “After pressing the green button, he (the male model) will start pedalling forward”. he pressed randomly on the console, like it doesn’t know colours, and started pedalling backward.

Attached screen shot of request access same time 8000 credits left

Pretty simple really. I upload a video to firefly and type a prompt for edits to make using the edit tab under video generation. But it just says “something went wrong.” I’ve tried firefox and chrome browsers, different videos and prompts on different days. A few times it actually deducted credits but the result had zero changes from the original video. I have not been able to get this feature to work even one single time. 

Here is the prompt in Firefly - Extend the existing studio backdrop seamlessly in all directions (top, bottom, left, and right). Preserve the original backdrop colors exactly as they appear: one half vibrant green and one half vibrant pink. Maintain a perfectly straight, clean vertical dividing line between the two colors with no color bleeding, blending, gradients, or transitions. The backdrop should appear as a continuous professional seamless paper background with a smooth, uniform surface, no wrinkles, folds, creases, texture variations, shadows, seams, or imperfections. Match the original lighting, color saturation, and tone precisely. The extended areas should be indistinguishable from the original backdrop and maintain a flawless studio-quality appearance.

I have not been able to generate any video. Please some action on this matter since many people are complaining!

At https://firefly.adobe.com/boards, under “Discover workflows for Boards”, most workflows are missing like “Make a branded mockup”, “Make an interior design moodboard”, and others.

It’s been several days that I can’t make any progress with my project, I thought it was temporary but apparently it is not. I’ve had no such issue before Friday May 29, 2026. It is May 31, 2026, and still unresolved. Looking to get in touch with an associate at Adobe. But if anyone has any clue of what’s goign on in the meantime, please let me know. Both my computer and browser are up-to-date on my end. Occasionally it generates something, but then, it just has me wait for a really long time, until it gives me an error message.

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.