Bug Reports

Liebes Firefly-TeamIch habe mich kürzlich für die Nutzung angemeldet und mich – um unnötige Kosten zu vermeiden – direkt wieder abgemeldet, da ich das Programm nur für einen Monat nutzen wollte.Nun stelle ich fest, dass ich noch Credits auf meinem Konto habe, diese aber nicht mehr verwenden kann, ohne dass ich dazu aufgefordert werde, ein neues Abo abzuschliessen. In den vergangenen Monaten war die Nutzung vorhandener Credits auch ohne aktives Abo möglich – nun scheint das nicht mehr zu funktionieren.Wie kann ich meine verbleibenden Credits nutzen, ohne ein neues Abo abzuschliessen? Ich finde es etwas ärgerlich, da ich bewusst so geplant hatte.Ich danke Ihnen im Voraus für Ihre Rückmeldung.

When using a reference photo, it does not seem to be working as far as composition or anything. 

Hello everyone,  I don't know what happened but yesterday April 8th the reference image function for the structure stopped working. Even though I set the maximum power for the structure, Firefly ignores the layout of the reference image. I even tried using already predefined reference images inside Firefly, but the result at maximum power was completely different. I am using Windows 11 Pro v. 23H2 build 22631.3296 and the latest version of Google Chrome 123.0.6312.106

Hallo, ich wollte einen Fehler melden. Immer wenn man bei Kamerawinkel die Makroeinstellung auswählt, wird das entstandene Bild dunkel, obwohl man, Helles Licht eingestellt hat. Ist das nur bei mir so?

Bonjour, Firefly ne se charge pas du tout. J'ai la page d'accueil mais je n'arrive pas à générer une image. J'écris une phrase dans la barre d'accueil et après j'ai un écran vide

Buonasera,  non riesco a visualizzare le immagini che genero ho anche disattivato il firmware..  niente non funziona,  mi potete aiutare? Grazie 

Olá,Estou entrando em contato porque tentei utilizar o Firefly para criar uma imagem, porém as referências de composição e estilo não são exibidas, acredito que seja por estar conectado a vpn corporativa, porém utilizamos um plano empresarial do creative cloud.Envio anexo uma referência do que está sendo exibido quando acesso o gerador de imagemExiste alguma forma de contornar esse problema? Alguma configuração de rede ou proxy que possa recomendar ao nosso time de TI?Obrigado!Obrigado!

ça ne marche pas $  

Moin, ich kann seit ein paar Tagen/Wochen Bilder nicht mehr hochskalieren. Firefly friert dabei ein und ich kann nichts mehr machen, außer zurückzugehen, zu den LowRes Vorschlägen.

nothing is working on your website. it is written to Browse and after that video is not selected or uploaded

This is annoying me for the past 3 days. I've been asking the same prompt, (no mention of adding a hashtag) and the image generator kept on generating images with hashtags! It's wasting my time. Please fix it

Over an hour I'm waiting for the program to come up with a result. Simple prompt, simple vector graphic, so it seems... The prompt went: "Create a sphere with a diameter of 48 metres as a tensegrity structure."

O firefly não está mais abrindo, faz meses não consigo utilizar.

Dear Adobe Firefly Team,I hope this message finds you well.I’m writing to report an issue I’ve encountered while trying to access Adobe Firefly. Whenever I see the message "Sorry, your access has been denied," I use a VPN to regain access. However, even after enabling the VPN and reloading the page, the same error message reappears.To resolve this, I’ve found that I need to manually delete a specific part of the URL (as shown in the attached screenshot) to successfully access the site.I appreciate your attention to this matter and hope the bug can be fixed soon.Kind regards,Hossein

Hello,I'm a children's clothing designer and I use Adobe Firefly to create character illustrations to showcase our outfit designs. However, whenever I try to generate a character that looks like a child (around 4–13 years old), I get the following error: "We can't process this prompt."I always avoid using any unsafe or sensitive terms. The characters are meant to be cute, cartoon-style visuals for fashion mockups — not realistic or photo-based depictions.This is an important part of my work, and I would appreciate any help in resolving this limitation. My professional Instagram is @28592330.jodeiry, where you can see examples of our clothing and the design style we're going for.Please let me know if there's a way to enable this feature or work within acceptable guidelines.Thank you very much.

the program is not working 

BonjourJe me suis abonnée à la formule complète créative clous et en arrivant sur firefly on me dit que j'ai utilisé tout mon crédit hors je n'ai pas pu créer de vidéos à part la semaine dernière quand j'ai fait un essaie avec la version gratuite on me dit que j'ai utilisé les 1000 crédits génératives alors que pas du tout comment réparer ça ? 

The problem is that the video is not generated and only the slit is consumed.

The last three videos generated have blatantly ignored specifics in my prompts;

Não consigo criar mais de 2 videos, mesmo sendo premium

PAS DE GENERATION D'IMAGE LORSQU'ON APPUIE SUR GENERER, SEULEMENT UN ECRAN GRIS

 After the update, the prompts are kinda broken and have a loss of quality. Sometimes the prompts are not accurate the way they used to and the overall image is not that good anymore, i don't know what happened especially when i try to apply the composition prompt, the image is gritty and has a very oily result. I hope this gets resolve as soon as possible

With all the promt it showing the same result - just foggy blured ambient around. Even with empry promt. 

existen muchos errores el momento de crear video con IA por lo tanto el pago que realizo no es eficiente, los errores que se dan es en las manos de los personajes y en los ojos. no son creibles 

No se que paso que no puedo usar la version gratuita, aunque sea limitada, hoy por hoy no puedo seguir manteniendo el abono mensual ya que estoy pasando por un mal momento economico, pero me interesaria seguir usando la version gratuita aunque tenga limitaciones. Serian tan amables de dejarme disfrutar de ello por favor?