Bug Reports

Dare to take my credits for NOTHING. Any more. Hate Adobe CENSORSHIP!!

Dear Support Team,I am experiencing an issue when trying to make a payment. I have tried all the cards I have, but the system keeps showing an error that I need to contact my bank. However, I am not receiving any notifications of transaction failures in any of my banking apps.The card linked to my Adobe account is regularly charged every month without any problems. I am using the same card to attempt a payment for a credit generation, but the transaction is not going through.Could you please provide clarification and assistance in resolving this issue?Thank you in advance for your attention and support! 

I try to upload a video for compositional reference. It says that it must be between 5-10 sec long and under 200 mb. My video is under 200 mb and 8 sec long but I get a red error message that says it is under 5 sec and to try again. 

Hello !   J'étais en train de générer des vidéos avec mes crédits, et le site Adobe Firefly a planté plusieurs fois sans aucune raison évidente à ma connaissance, j'ai dû donc à chaque fois, réitérer ma génération de vidéo et à chaque fois le site a planté, je n'ai pas eu de vidéos mais par contre mes crédits ont été débité ! Je me retrouve sans crédit et sans vidéo. Y'a-t-il une possibilité de récupérer mes 3 dernières pertes de crédits (soit 3 générations de vidéo en 1080p) ?   Merci pour votre réponse 🙂   titled edited by mod

When clicking generate button the screen changes to gray and throws a 503 error. When screen turns to a smaller screen theres a loading circle. It never loads due too error.

No matter the prompt.Everytime in Google Chrome it fails to make an image. Works fine Microsoft Edge.

Blank white screen

I'm unable to generate a video, from still images

Hi, I just can not create images. Why this is happening?Thank you

I'm getting community guidelines alerts preventing me from using any reference image. The images are completely original art and have nothing bad or nefarious about them at all. One is simply an astronaut in a suit and I'm unable to use it as a reference. I think your automated system to check images is extremely flawed and as a paying customer it really disappoints me and discourages me from using firefly for my work. I would love to be able to do simple things that are not breaking any rules but you guys are forcing me to use other ai programs to do what u should be able to do on the app I pay good money for. I'm very discouraged that this is happening because I have lost credits as well. Your system is completely flawed. 

I used the video translate feature but it didn't lip-sync the video to the new translated audio.

Avatar beta video won't let me generate a video from my script. I have 4000 credits available. What's the problem? The error message asks that I contact support but, you make that impossible. So what am I to do? I've had a paid subscription for years and now I can't get help when there is something wrong with one of my subscription products?

no image generate. retry pop up is appearing several times even after many attempts

Using firefly to remove objects is downright broken for darker images. First of all, the image it generates doesn't match the source in terms of brightness. It's too dark. Second, it leaves a faint trace of what was there before. What do I mean by that? Imagine you have a dark image with some neon lights. You make a selection to remove them. What you're left with is a spot that doesn't blend with the rest of image and if you look closely, you can STILL see the neon lights. Check out this image below. There used to be two neon lights. I made a rectangle to remove them. Now you can clearly see that the brightness is off and there are two lines where the neon lights used to be. In addition, if the image has any noise at all, Firely can't generate the same noise pattern. I'm using the newest version of photoshop 26.9. 

Je demande d'écrire "56 ans" en français... et il m'écrit systématiquement "56 Years" en anglais. Voilà comment perdre bêtement des crédits.Voici le prompt :Sur fond 100% noir au format paysage, écrire le texte "56 ans" tel quel EN FRANÇAIS, sous forme de nombreuses étoiles jaunes très lumineuses.

I had a bunch of previously completed prompts. They're gone now. The history and favorites are all cleared out. Where do I find them?

I am not able to use generative fill on existing images on firefly web app and adobe photoshop desk app. it was getting stuck and not generating anything.

Hi. I am using adobe fire fly, its my 2nd month now. The pictures I was creating using adobe firefly can be edited and downloadable in photoshop but from past 3 days I am not be able to download it. Please resolve this issue. 

Hallo,seit ein paar Tagen ist die Bildschirmdarstellung von Firefly auf meinem MAC nicht ok.Die Appikkation wird unnatürlich groß dargestellt. Andere Adobe Anwendungen (PS/LR werden richtig dargestellt. Was kann ich tun

I have successfully generated several videos on Firefly, utilizing two images, but it has now failed twice in a row, deducting my credits, but generating no video.

 

Hi, I can not create videos. It was working fine till the other day !. Now, even after severl tries it does not work. Thank you

I'm following Rob DeWinters tutorial video.After saving my text as jpg and asking Firefly to display it in the generation windows, it doesnot retype the current text Firefly chose. I'm Firelfy 4. Howdo I send  you my file?

I was charged 106 approximatly for more ai credits and as far as I can tell I have not recieved them.

There needs to be a better history system in place for Firefly Boards.  It is simply unacceptable that a simple tab switch can erase hours of work with no warning. Not 1 hour, not 2 hours, but close to 6 hours spanning across 2 days. After putting together a collage with close to 120 images something happened and the window closed.  When I came back to the window there were only about 25 pictures from a much older revision.  This is so frustrating.  What would even cause this to happen? Literally nothing was saved from before yesterday. I know this is supposed to be informative for you to track down how this can happen but I think it is important not to understate just how angry I am right now. This is affecting a deadline, this is affecting my continued support of Adobe products regardless of beta-status or not. It's kind of hilarious that the bottom of this bug report has a little message letting me know when my anger fueled rant was last auto-saved