Bug Reports

Ever since I updated Premiere and Media Encoder, when I send my finished sequences to Media Encoder, for some reason the captions won't export with the video.  They will only export through Premiere.  I have my "Burn subtitles into video" option on and everything.  Help.

When using (most) adobe apps, I get tooltips that appear on my current window from background windows. An example of this:I click the ‘output file’ path in media encoder. It opens an explorer window. The tooltip for hovering over the ‘output file' path then appears from the previous window on top of the current window (basically displaying the full path). I cannot interact with anything within the grey tooltip box, as it is from a previous window, and each time this renders that part of my screen useless until I close, and re-open the window to reove the hover tooltip. This happens only with Adobe apps, on After Effects, Premiere Pro, and Media Encoder. The tooltips are broken and often appear during ‘hang times’ or loading events between windows.The only way to solve this is to just ‘hope’ it doesn’t happen when I reload it again, or try navigate ‘around’ the grey tooltip box until I go back to the inactive window.

This has been happening for about two years now but it’s inconsistent so I have no idea what’s causing it.  Basically the entire comps is exported in the upper left corner and the rest is black. Happens with different projects, different pixel sizes, different frame rates, different plugins used. I mainly use Media Encoder from After Effects, so I have no idea if it happens with Premiere too. The only thing that seems to be consistent is that it generally happens on bigger projects, where there’s a lot of materials, although the exported comp might not necessarily be heavy or complex.In AE the comp exports just fine.I realized that the bug appears in the preview as well, and if I change the pixel size of the export inside Media Encoder even of just 1px then it goes back to normal. Changing the export to Mp4 or to Quicktime doesn’t solve it, nor changing the bitrate. Both After Effects and Media Encoder are up to date, right now it’s AE 26.2.1 and ME 26.2I’m on Mac Os Tahoe 26.3.132 GB

As the headline says you can have the same profile with different settings.Problem is that ME is not overwriting the current settings if you change a setting and then save it as the same name. 

The new masking feature is great imo, but they sometimes break / disappear when exporting through Media Encoder. I have experienced this when using the object mask tool to then copy a mask into “opacity” to essentially create a layout roto. Hoping this will work soon, or there is some solution to this, because I mainly use Encoder to render, as I have to do a lot of bulk exports. 

Hi there, I work as a video editor, and usually create videos in bulk on my home PC. To make rendering easier, I queue all the videos I edit with AME. I've been having issues with AME, however. Because I usually stack a lot of videos up at once, I'd still like to use my PC to do other stuff, such as playing games or watching videos on YouTube. Doing this, as well as editing videos with Premiere while the queue is running, seem to make the GPU driver crash. Whenever it crashes, rendering won't work until I restart my PC.I can't remember when exactly this started happening, but I'm pretty sure switching to Windows 11 had nothing to do with it. I've run both the Studio and Game Ready NVIDIA drivers, both resulting in the exact same problem. Could this just be a sign of my GPU failing, or is something else going on? I've attached my AMEEncodingErrorLog in the attachments. Hope someone can help me out here. I get very frustrated whenever this happens, and fixing it would save me a

Files are being removed from queue when I Quit Media Encoder, but my ME Settings/General/Remove completed files from queue on exit box is unchecked.I often want to modify a render setting, or view the log for one, and will have quit ME first.MacOS 15.6.1Media Encoder 26.2.2 build 2Macbook M1 16”

When I launch AME (directly or when it is launched from ingest settings for a Premiere project), the renderer defaults to to “Mercury Playback Engine Software Only” with no option to change it to any hardware acceleration option. If I open Preferences and clean the Media Cache database, the renderer will give me the Hardware Acceleration options (CUDA or OpenGL).  I have verified all my perferences/settings favor hardware acceleration, cleaned/remapped media cache and cache database folder destinations for all adobe programs, clean install of latest NVIDIA studio driver, reset AME preferences, performed Windows updates, verified the GPUSniffer is identifying my GPU (it is), reinstalled AME. None of these solutions have solved it.  The issue does resolve when I clean my media cache database within AME, but I must do this each time I launch AME, which is not ideal. System: Intel Ultra 9 285HX64GB RAMNVIDIA RTX PRO5000 Blackwell GPUOS Drive: 1TB M.2 SSDMedia and Cache Drive: 2 TB M.2 SSD

When I export a video directly from Premiere Pro, all captions and text graphics render correctly.However, when I send the same sequence to Adobe Media Encoder (using batch export), the captions and text elements are missing in the final render.I’ve already tried:Using different fonts Reinstalling Premiere Pro and Media Encoder Trying different versions of Adobe softwareBut the issue keeps happening only when exporting via Media Encoder. version: 26.0.2

On and off for months now I have been faced with the exporting bug "Preparing Audio (X of XXXX)." Adobe Media Encoder claims to be processing a range of hundreds to thousands of audio files when I have, at max, 7 audio tracks. I have found many other posts here and on Reddit with the same problem with no answer from Adobe. I'm hoping they will see this and help! I'm going to break down my sequences, troubleshooting, fixes, and failures. All of these projects are for a remote video podcast whose workflow has evolved and grown more complicated but maintains the same bug. May 2023: I begin the podcast editing process.I'm using Adobe Premiere 2022.My timeline has one video source (export from OBS), another video track for nested graphics and After Effects animations, 4 podcast audio tracks, one audio track for sound effects, and 1-2 audio tracks for musicThe "preparing audio" bug begins. Takes hours to process THOUSANDS of audio files, then it takes another hour or 2 to process t

kan inte strata Media encoder 

No further details to add. I click on the icon and wait ages for them both to open.

Hi everyone,For some time now, I've been experiencing annoying static glitches/artifacts in my Media Encoder exports. These glitches appear randomly on different frames.I've already tried several troubleshooting steps, including: Switching between Hardware and Software encoding. Clearing all Media Cache and Disk Cache (both in AE and AME). Ensuring my NVIDIA Studio Drivers are up to date. Interestingly, the first one or two renders usually come out clean, but the glitches start appearing in subsequent queue items.System Specs: Laptop: Asus ProArt P16 GPU: RTX 5070 (8GB VRAM) RAM: 64GB normal framecorrupt frame 

Media Encoder is updated 5 days ago. The program will not start neither the installed app nor from creative cloud.Media Encoder wont start and nothing happens when I choose export video/media from Animate. I have uninstalled and installed ME. I did not help. I can in joblist see, that  ME is running - but I can´t see it anywhere..

Adobe Media Encoder 2026 renders blend modes differently than Premiere Pro 2026, resulting in incorrect export output. The issue does not occur when exporting directly from Premiere Pro.**Steps to reproduce:**1. Create a sequence in Premiere Pro 2026 with clips using blend modes (e.g. Hard Light) and opacity adjustments2. Send the sequence to Adobe Media Encoder 2026 via File → Export → Queue3. Export in H.264 or any format4. Compare the exported file with the Premiere Pro timeline output**Expected result:**The exported file from Media Encoder should look identical to what is displayed in the Premiere Pro timeline.**Actual result:**Blend modes and opacity are rendered incorrectly in Media Encoder. The export appears washed out (left Media Encoder 26.0.2; right Premiere Pro 26.0.2)

Hi. I'm not sure if it’s a Windows bug or the Media Encoder is the culprit, nonetheless, I ask Adobe to investigate this issue.This problem had been there for several years in both Premiere Pro and Media Encoder, but some time ago it was fixed for Premiere and is still in ME. Here’s a screenshot to illustrate it:Picture A shows my PC load - both for CPU and GPU - when ME window is active. The program is either maximized or just is not overlapped by any other program window.Picture B shows a drop in performance as if ME is going asleep. This happens if I minimize ME or open my browser to read an article, watch a move, browse the socials or news, or I may open some book locally on my PC, or go se how my folders are organized - anything that switches the focus off ME main window.I have a good PC so it’s out of question that such a simple task as opening the browser may lower the performance so much.And it goes without saying that when the second case happens ME render time become much MUC

I have been having very slow ingest times during the last two updates. Doing a simple copy ingest of .mp4's from a FX3 camera used to take 10-20 mins and is now taking hours using the same setup. I am not sure what happen but I have cleared the memory cache and made sure Mercury renderer was being used. M4 Macbook pro64GB memoryTahoe 26.1

Hi, I’m using AE 2025 and ME 2025 on MacOS and I’m having trouble with sending my exports from AE to ME.When I’m working on a project and going File>Export>Send to Media encoder, ME launchs correctly but the project almost never show up in queue (even after waiting for a long time). I tried to import the project directly from ME with File>Add Source, but when I select the project, the “connecting with the project” waiting bar shows up but load for infinity, nothings happens. Having pretty weak specs ( M1 chip and 8gb ram), exporting directly from AE is impossible and crashes evrytimes. Sorry for my English (not my native language) and thank you !!

In the latest AME update v26 build 60. The name of the preset used no longer shows up. It simply says “Custom” rather than the custom preset name like it always has before. This is annoying as i encode in several versions for client distribution and makes it hard to double check I have all encoding. 

Hi, I'm working on a CEP plugin for Premiere and Media Encoder. There's this bug I can't seem to get around where the renderer's bounds aren't resizing on the vertical axis properly. It looks like this bug has been persisting for quite some time now as it dates back to at least AME 22.5 (minimum version installed for my plugin) from what I can tell. Sometimes it's rendering the "Queue" panel behind it. The horizontal axis resizes just fine, but the vertical is just plain stuck. In the web inspector screenshot, the height is staying at a constant 956 pixels tall.

Media Encoder Stuck on Loading ImporterARRIRAW.prm (See Attached Image)Tried reinstalling but same issueTried older version and works perfectly, but Premiere doesn't detect an older version Media EncoderCan't use older version since I've already been using the latest version of premiere on all of my Projects.Help.

I will often times send something from Premiere to Media Encoder for exporting. Many times I am creating multiple version, so I have a folder of presets that I drag onto the file and I get my 6 different version of the video. I have Media Encoder set to append the preset name to the filename.  Othertimes I am not choosing a preset, but i am doing custom settings in Premiere and when I send it to Media Encoder and it will automatically append a preset name to the end of the filename. I *think* it chooses the most recent preset that I made/saved, but the preset column will say "custom" but the filename will have a preset name appended to it. I'll be exporting a 4K file and the filename will have "1080 w-captions" appended to it, even though none of the settings chosen are from that preset. I am using Premiere Pro 25.2.3 and media Encoder 25.2I am running macOS 14.7.6 on a Mac Studio M1 Max with 64GB of RAM. This has been an issue for a few years now, and I always assu

I have a timeline for a 30-minute show. In the timeline, there is raw video, audio, and for pre-done packages, there are embedded sequences. Playing back inside Premiere Pro there is no issue. Everything plays perfectly smoothly. When I render the show in Adobe Media Encoder (AME), some parts of the embedded sequences have major dropped frames. I noticed this only when I went to make the promo and the talent on green screen played fine, the video underneath, which was from an embedded sequence, was dropping frames, but only upon export with AME. Playing on the timeline was fine.For the promo, I noticed that if I switched off "Import Sequences Natively," the render was fine. However, I could not do that when I had to re-export the show, as AME still has an issue where it keeps burning in the closed captions into the video regardless of settings.  So, my only fix was to render the shows back out directly from Premiere Pro. Any Ideas? Premiere Pro 24.3.0Windows 10intel 1390

Hi!I’m encountering a bug when exporting sequences with captions from Adobe Premiere Pro to Adobe Media Encoder (AME). In Premiere Pro, I have a sequence that includes captions (see image01 below). When I send this sequence to AME to render, I choose not to include captions in Premiere's Export window. However, once the sequence reaches Media Encoder, the captions are automatically turned on, and the video is exported with burned-in captions even though I disabled them. Settings and BehaviorI always use the built-in Apple ProRes 422 HQ export preset in Premiere (see image02 below). Here’s what I’ve found:If I export using the preset without modifying any settings in Premiere's Export window, the sequence is exported correctly by AME, with no captions burned in.If I modify any part of the preset settings in Premiere's Export window (for example, I typically disable Effects and Metadata, see image03 below), and send the sequence to AME, the exported video ends up with burned-in

**Product Information:**- Product Name: Adobe Media Encoder- Version: 26.0- Related Product: Adobe Premiere Pro 26.0- Operating System: Windows 11- System Specs:- CPU: AMD Ryzen 9 7950X- GPU: NVIDIA RTX 4070 Ti- RAM: 64GB- Storage: SMB 2.0 network drive (1Gbps)**Bug Description:**When exporting a Premiere Pro sequence through Media Encoder, audio track 2 with VST compressor plugin applied is completely missing from the final output, while track 3 (also with the same VST plugin) exports correctly. Direct export from Premiere Pro includes all tracks properly.**Steps to Reproduce:**1. Create a sequence in Premiere Pro 26.0 with audio configuration:- Track 1: Empty- Track 2: Audio with VST compressor plugin applied- Track 3: Audio with VST compressor plugin applied- (Same VST compressor settings on both tracks 2 and 3)2. Send sequence to Media Encoder (File > Export > Add to Media Encoder Queue)3. Export with the following settings:- Format: H.265 (HEVC)- Video: CBR 5 Mbps- Audio: AA