Bug Reports

I made an abstract animated piece in after effects, but when i went to render it, my video contained some frames with weird sharp triangles that weren't supposed to be there.I had my friend render the same project (their PC has better specs than mine, and renders a lot faster), and the same triangles appeared, but in different locations and on different frames.When I render a PNG sequence with AME, they are also there, but when rendering a PNG sequence from After Effects' built-in renderer, they don't have these weird triangles...attached are:- ame-render.png: the frame as rendered by media encoder- ae-render.png: the frame as rendered by after effects' built-in renderer- difference.png: both frames overlayed with the "difference" blend mode, to accentuate the weird triangles.I was using some noise effects which had different seeds in both renders so the difference other than the triangles, isn't fully black, but they are visible enough.

Hi, After updating the Media Encoder to the latest update (version Version 22.6), it stopped working. It gets stuck at "Reading XMP" or sometimes doesn't even show anything. My PC is a high-end workstation (RTX 3090, i9 CPU, 64 GB RAM etc), so it is not from my PC. Nothing changed on my pc since before update either. Please don't break the software with such updates. Paying customers suffer because of this.  Looking forward to a new update that fixes this.  Thanks!

I just made some proxies in Premier with Adobe media encoder 22.6.  I interpreted the footage in Premiere from 60p to 24P.  Then I made proxies. When I toggle the proxies on and off it doesn't sync still. I thought this issue was resolved with the latest update.  I also still can't interpret the proxies in adobe media encoder like how are used too. 

Hello, Just started a new project and imported all my footage in Premiere. AME is hanging / wheel of death / freezes while creating simple Medium Pro Res proxies from Canon 4k footage. I tried multiple times. - It's slow when Premiere Pro sends the files to AME and creates the queue - The encoding starts and then freezes less than a third into the queueMacBook Pro 20182.9 GHz 6-Core Intel Core i9Ram: 32 GB 2400 MHz DDR4Graphics: Radeon Pro Vega 20 4 GB- Canon R5 and 5D mark IV 4k clips to Medium Pro Res Proxies- Footage is on SSD drives- Using Mercury Playback Engine GPU Acceleration (Metal) because it's faster - 29 GB of RAM is dedicated to Adobe softwareThis is severely slowing me down, not a happy camper. What's going on Adobe? And no I am not buying a M1 MacBook, this used to work perfectly. Please help.  

bonjour, depuis que j'ai installé la version 22.6, sur mes deux pc ( portable et fix) je recontre des beugs du logicil lorsque j'effectue des doublure pour mes vidéos depuis adobe premier pro 22.6. Merci de me tenir informer afin de débloquer la situation. Bien à vous.

ADOBE, WTF?!?!? AME will not launch and I NEED it to work so I can render multiple files at once. My IT department has tried everything to help with NO success. AME 22.6Just launch the app and it will tell you it encountered an error and can't proceed. Lenovo Think PadProcessor Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz 2.11 GHzInstalled RAM 32.0 GB System type 64-bit operating system, x64-based processor 

Using Win 11 Laptop with 1. Intel Iris Xe Graphics and 2. Nvidia 3080Ti. (16GB Memory) Preset of ME for Video Rendering is "Mercury Playback Engine - GPU Accelleration". During Rendering Video Decoding is done by one GPU, Video Endoding is done by the other GPU. But which will be taken varies from Job to Job. But - even not all times - you can pretty make shue that the more heavy task (example decoding 8k) is handed to the slow Iris Xe Graphics, while encoding to Full HD is given to 3080Ti. So same job takes 50 min if 3080 is doing the heavier job, takes more than 5 h if Iris Xe is taking the heavier job. How to help ME making a better GPU choice? Or how to get Iris Xe out of order? (Deactivating Iris Xe in OS causes touble while starting Windows on 3080Ti, so that´s no go)

I'm on the latest versions of Premiere (22.5.0) and Media Encoder (22.5).Sending a simple mp4 to be encoded in AME takes way too long to queue, sometimes it can be 10-15 minutes for the file to show up. Even sending an mp3 to be encoded takes time to load. Not sure what is going on this version but it seems extemely buggy, not to mentiontion the bad redesign. Also, why has the software stopped supporting using the rendered preview files when encoding in AME? In Premiere Export when you hover over the "Use Previews" option, it says it will opnly use the previews when you export directly from Premiere.  Why has this changed?? 

This is a new probelm that I am having and its frusteraiting becuase it takes a full night to create all my footage into proxies. What keeps is, this window pops up and it stays on this window untill I manually hit cancle. It frusterating and annoying and i have deadlines i have ot meet! This is a new problem!  

I've been using Adobe products, especially After Effects and Premiere Pro, for 5-6 years now. I've never, ever, seen Adobe products render this slow. My computer hasn't changed- I even have a second high end computer I work on. I've troublshooted this issue on both. But After Effects and Premier Pro seem to export at an alarmingly slow rate. To export a 7 minute video- yes there are many graphics moving, but I have been using the same file for the past year and a half and haven't had this issue- it takes 8 hours. Here are my settings:  | H.264 |  software encoding | Mercury Playback Engine GPU Acceleration (OpenCL) |I need to do it through Media Encoder so I can export mp4. If I do it through after effects, the file will be 75gb. And with how many times I reuse this file, I can't store videos that big. I have the same issue with batch render. Sometimes, 6/7 times, media encoder just stops rendering and never exports after a few clips, or just doesn't go past 0%. Anyways, does

Hi All,since the upgrade to the latest media encoder 22, some reencodes from PAL ProRes422HQ to PAL ProRes422HQ take forever, like 30 minutes for a 1 minute clip. I have an older version of 21 on another machine, and it is encoding the identical file from the identical location in a few seconds.This is quite annoying. Any Clues/fixes? Here are the details of the file:File Size : 42 GBFile Modification Date/Time : 2018:11:22 14:13:11+01:00File Access Date/Time : 2021:08:21 03:54:25+02:00File Creation Date/Time : 2021:06:30 18:06:56+02:00File Type : MOVFile Type Extension : movMIME Type : video/quicktimeMajor Brand : Apple QuickTime (.MOV/QT)Minor Version : 2005.3.0Compatible Brands : qtMovie Header Version : 0Time Scale : 25Duration : 1:27:31Preferred Rate : 1Preferred Volume : 100.00%Preview Time : 0 sPreview Duration : 0 sPoster Time : 0 sSelection Time : 0 sSelection Duration : 0 sCurrent Time : 0 sNext Track ID : 4Track Header Version : 0Track Create Date : 2018:11:22 11:55:06T

As the title suggests, exporting to my Youtube channel via Media Encoder does not always work.During the hours of the day everything works perfectly but from 8 pm to 8 am this function completely stops working for me.Even staying connected to my account goolge in Media Encoder does not find me to select my channel and therefore consequently does not work for me.I repeat to be clear:From 8 pm until 8 am the export on my youtube channel is not possible via Media Encoder.Have any of you encountered a similar problem?There is a solution?Thanks in advance.

When I am trying to create proxy files (Footage shot on FX9: s-log 3, XAVC-I) The proxies have a lut applied. I would prefer for my proxies to look identical to my raw footage.When right-clicking the file 'Source Settings" does not open. Any help is appreciated with this

Hello, I am trying to export a project from After Effects 2021 by selecting Add to Media Encoder Queue and the Dynamic Link Connection is loading forever so it is not working. Thank you in advance,Robert

I'm trying to render a comp from After Effects using Adobe Media Encoder and it's taking way more time than usual, normally no render passes the 10 minute line, but it's taking more than one hour to render a 56s comp with no effects other than Lumetri Color. I'm using 1080p videos, 2.7k and large JPEG photos(as image sequences). I have a Ryzen 5900x 12-core CPU and an RTX 3060 as GPU. When i check with task manager it shows the pc is using 1-3% of the GPU and less than 20% of my CPU. Everything is set to render with CUDA and it renders normally with Premiere Pro

Absolutely heartbroken. My workflow for two years now, has depended on Media Encoder's ability to interpret footage, and now, a day before fathers day, I have a project I've been working on for 48 hours straight. Why, just why?

It would be nice if the latest version (2022) had been tested properly before being released. 2 hour H.264 export, audio totally screwed up when playing back with QuickTime player (Mac). Thankfully it didn't happen on an important project. Not cool though! Playback of first few mins is OK, but then, or if you jump to any point in the file, no audio. Totally mute.

When encoding a ProRes QT to an H264 MP4, AME will sometimes incorrectly interpret the file as VR, which completely messes it up. For some reason, the resulting file looks distorted when viewed with some apps (eg: VLC and PotPlayer on Win10), but it looks normal in others (eg: when viewed on Dropbox.com)The fix is seemingly to check and uncheck "Video is VR" under the Video export settings. I'm not sure if anyone else has encountered this issue?

This appeared to be a bug and a rather frustrating one to work out.Exporting a sequence from Premiere 14.9 would result in audio effects (applied in audio track mixer) being rendered out properly, but when the sequence was sent to a queue in Media Encoder 14.1, the audio effects weren't applied.I couldn't figure this out initially and had to re-render my hours worth of material via manually exporting from the export window.After speaking to someone on the Australian AVPUG on facebook, they explained that it can happen if there's a mismatch between versions, and indeed there was.Updating ME fixed the issue.However I don't know if this is a bug or not.Seems to me that it could easily happen a lot to users.

After updating to version 15.4 all rendered videos are damaged. There are either glitches, black horisontal bars or the file complete damaged. There is no way to render video on Apple Silicon in any format (H264,H265,PRORES...). Intel version running via Rosetta works fine.

last update crash program!!!

In Premiere, I can export a sequence with motion graphic templates and it renders correctly. If I send the same sequence to Media Encoder the media asset in the mogrt goes missing and does not prompt me it is missing it renders it with the media as color bars. I only noticed it in the render preview window in Media Encoder.

Media encoder files rendered from AE have a gamma shift. Contrast is washed out. Please FIX IT ASAP.

I tried exporting to MP4 in Windows. I created a new cut but new file will not overwrite previous version, even after deleting old file from output location.

When encoding using the Media Encoder, I routinely have to kill it's AE instance because it overruns the RAM limits I setup in preferences. If I don't kill the instance, it quickly pushes my machine to 100% RAM usage, and both causes my main After Effects instance to crash, and then also fails its rendering.Killing the AE instance will, cause it to stop rendering until I kill the replacement AE instance, cause it to eat up all the memory again, or about 1/3 of the time, actually behave correctly (at which point it's stable until it moves onto the next item in the queue)The issue makes it so I can't render big scenes overnight without them failing or stalling most of the time.