How to Report a Problem
Help us improve Media Encoder! If you’ve encountered a technical issue or found an error in our documentation, please let us know. Help Us See What You’re Seeing To help our engineering team resolve this as quickly as possible, we need to see exactly what’s happening on your end. Detailed reproduction steps allow us to jump straight into the fix. Please use this template:Issue: A short description of the problem. Steps to Reproduce: A numbered list of the exact steps needed to replicate the issue. Expected Result: What should happen after the final step? Actual Result: What actually occurred? Screen Recording: If possible, include a recording of your screen showing the issue. Media Encoder Version. Operating System: Specify Windows or macOS, along with the version. GPU Driver (Windows only): Please let us know your video card driver version. We recommend updating to the most recent version; for NVIDIA users, we strongly recommend the Studio version of the driver. Video Format: If the i
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