Bug Reports

I'm suffering constant crashes within After Effects, around 20+ a day and I'm desperate to get this sorted as I'm in the middle of a large work project.  Any suggestions would be really helpful.   Crashes usually occur when RAM Previewing or rendering, sometimes when dragging layers in the compsition window, or dragging layers in the timeline. Frequently I'll get a freeze and either After Effects shuts down without warning, or I will be given the opportunity to save an will get a error message, sometime different but most frequently it's this one: <1416> <prefetch> <5> RequestedPrefetchFrame frame not in async list! Occasionly I'll even get a full on BSOD crash, sometimes these are varied but the most frequent of these is: UNEXPECTED KERNEL MODE TRAP I've been in touch with the company that built my PC and have run numerous tests, standard things like sfc /scannow, CHKDSK, Windows Memory Diagnostic, and also tests via applicatio

 Hi Adobe Support,I'm experiencing repeated crashes in Adobe After Effects. After working on a project for some time while editing  the program suddenly crashes. I receive the following error:After Effects can't continue: sorry, After Effects has crashed.Error Code: (0 :: 42)This happens consistently and disrupts my workflow. I've tried restarting, updating, and even clearing the cache manually, but the issue persists.Here are some details that might help:After Effects version: [25.2.2]RAM / GPU: [e.g., 64GB RAM, NVIDIA RTX 4080]Please advise how I can resolve this or if there are any patches or known bugs with this error.Thanks,[SSOPRODUCTIONS]

I'm getting a GPU crash with AE 2025 using my Geforce RTX 2060 as well as a 2080 cards.  This does not reproduce with my RTX 6000 Ada card.  It also does not reproduce with AE 2024.  This GPU crash happens when i'm selecting random notification from windows or selecting slack from my windows task bar.   This was tested on Windows 11, using latest AE 25.  Repro Steps:Open up AECreate a new project with any media (I used a 1080 mp4 clip)Select slack from task barGPU freezes up and crashes  Actual Results:GPU freezes up for a min or so and then crashes Expected Results:GPU should be fine and slack should open

Hello!I need help to better explore the functionality of linking CSV files with After Effects projects. I have some projects that I need to render very often, the video design of these projects is exactly the same, what changes is the text information and in some projects I also need to change the backgroundcolor. With that in mind, I decided to explore the potential of After Effects template creation further and use a CSV file to change the text information and create some conditionals to change the background color according to what is written in the CSV file. This allows me to create these videos much faster and put to render directly in Media Encoder or using a .bat file to render it with aerender, so I don't even need to open the project. The issue is that for some reason in some videos the CSV information is lost in the middle of rendering and the video texts start to glitch and switch frantically between the information in the CSV file and the information tha

HiI have a question and dealing to find an answer for a weekI'd appreciate if someone can help meI am learning after effectsIk photoshop a lil but not muchHere is the problemWhen I try to use vanishing point in photoshop I do all ri8No problemGrids become blueI export into vpe file for using in after effectsAll done ri8 as I have seen videos about itBut when I open the after effects and use the vpe fileThe vpe is messIt's like the center of the pic is changedWhat I marked as wall now is half of the floorIt's not about positionI make it ri8 but it makes the pic half and then do the things in one half while other half is disappearedEven when I check the pics near vpe file after exportingPics are all wrongSome are so smallAnd completely different from what I marked in photoshopCan anyone help pls...

After effects will not open.My device meets the requirments to use After effects and all of the other adobe apps I have work fine e.g illustrator,photoshop but one day after effects stopped working The splash screen will load then disapper or The splash screen will glitch and not allow me to close it meaning I have to use task manager to close it. It gives me options to start in safe mode or reset prefernces but none of these options work and I do not have any plugins installed  I have repeatedly uninstalled and reinstalled and even updated to the latest version v25.2.2 However even switching to older versions does not work. Does anyone have any suggestions on How to fix this?

Having issues with Layer Comments not working as should after upgrading to AE 25.2.2 (Latest) on MacOS 14.7.4. Basically layers new, duplicated, or copied, are randomly not allowing you to click into the comment field. I've not been able to find any logic to it with even sometimes completely fresh layers not allowing comments. I'm seeing it most frequently though when duplicating layers, they'll retain the existing comment but not allow you to modify it. It's not greyed the field simply cannot be clicked into. Restart of AE doesn't fix it and nor does a full machine restart. Also, some layers that might be working fine will randomly stop working and you never get functionality back. This is some pretty basic stuff Adobe, like how do you break the comment field? Causing major workflow issues with handing off and documenting projects to other animators. FIX THIS!

Greetings I cannot see the Glb file in After Effect 11.25.2.2 Version of my Windows 2 Operating system.Asus Pro Art NVIDA 4080 S Video CardAsus Pro Art Main Board128 GB RamWhat is the cause of the problem, I have not been able to work in 3D for a long time.

Everytime I try to render a video in 20 fps —whether in After Effects or Media Encoder— it renders as 18 fps instead. I've tried uninstalling and reinstalling, I've tried manually making it 20 fps also, but to no avail. It recognizes that is 20 fps in After Effects and in the source section of the export settings in Media Encoder, yet I scroll down to the video settings and it says 18 fps. Even when trying to change that, there is no 20 fps option.I do have third-party plugins if that information is of any use. Please help. Thank you.

I cant export my projectAfter Effects Error: An attempt was made to render a frame with an unsupported frame size (\1 x \2). The frame size must be between 1 and \3 pixels in width and height.Check the layer dimensions and the output of any effects that might modify the layer's contents. (37 :: 102)

¡Hola! Estoy teniendo un problema con un archivo. Al principio se reproduce con normalidad en la línea de tiempo, pero a partir de la mitad deja de reproducirse y aparece un error. Intenté entrar directamente a las composiciones, pero la pantalla se pone negra y el video no se reproduce, aunque los archivos siguen estando en su lugar. probe guardandolo en otro lugar o con otro nombre pero el problema sigue.Todas las composiciones usan los mismos recursos: imágenes de Adobe Illustrator, archivos de audio y Animation Composer, así que no entiendo por qué ocurre esto. En la tercera captura se puede ver que solo falta un archivo, pero no estoy segura si eso es lo que está causando el problema. Agradecería mucho su ayuda con esto.

Replace Footage should open to where the current asset lives. Please fix.

This is maybe a minor annoyance but in software I use everyday is going to slowly drive me mad.  Since updating to AE 2025 every time I start the software it creates an Untitled Project, then I go to open the project I'm working on and have to go through a Save menu to get to what I'm working on.  Who wants this? Why?  Settings > Start Up > Home Screen is already checked.  Is there anyway to stop this from happening?

When I am trying open several actual projects made in AE2025.2. AE2025.1 (or beta), I am receivning error message about some duplicated text and then report about corrupted project and skipped sections.When I open project in 2025.1 or beta, no error appear, everythink works OK. When I resave the project from beta, it seems to be OK and it is possible to open project in AE2025.2.2 without message..I had no errors while using 2025.1 / 2025.2

Hi,Problem: On After Effects version 25.2 and 25.2.2 audio doesn't synchronize properly the first time the ram preview is played. You have to stop the ram preview hit "0" key again and then it plays with audio properly synch.Version 25.1 works fine.This behavior is there for a very long time. and version 25.1 was a great improvement since the audio ram preview never work proprerly since version 2014 (!). I was so surprise and so happy to see it was fixed but here we go again. What on the earth you guys are doing with ram preview audio synch ? Why don't you fixed it once ans for all ? Adding new features are great but please fix first fundamentals fonctionality like ram preview first and definitively.I repeat 25.1 works fine so please reverse back to what you did for 25.1(I am on pc Windows 10 but I was for a while on Mac and ram preview never played properly on Mac too)  

Hi guys, anyone working in AAE in an ACES workflow is probably familiar with the annoying input footage setup. Has anyone managed to set up their own interpretation rules for After Effects 2025? I don't think it works in the ACES workflow. Or am I writing it wrong? *, *, *, "oEXR", * = *, *, *, P, "scene_linear: ACEScg", **, *, *, "JPEG", * = *, *, *, *, "pRGB", * Thanks for any answer.

After Effects After Effects error: Crash in progress. Last logged message was: <20424> <RenderTaskManager> <5> Multithreaded render report Total duration: 6.87942 seconds Render threads used: 2 Frames rendered: 962 Frame render avg time(per thread): 0.0089506 seconds Total frames per second: 139.837 Total per-thread time in big mutex: 0 seconds Render context creation overhead time(per thread): 0.0001 seconds Starting concurrency: 2 Max allowed concurrency: 2 Thread - safe effects used: ADBE Drop Shadow Non-thread-safe effects used: <none>  

At the current state of After Effects, the Properties Panel feels very slow to scroll compared to others like the Project Panel or the Effects Control Panel. The scrolling bar at the right side of the Properties Panel is also smaller compared to the others.It would be great if navigating through this panel felt the same way as the others.

The color picker functionality has changed and I have to physcially hit ok with the mouse, otherwise it activates the picker again and I lose my color when I click. I've done this dozens of times already! Please bring back "Enter" to select the color.

I have been having issues with some MP4 files in After Effects. However, the same files work absolutely fine in Premiere Pro. I am using the latest version of After Effects, 25.1.0 on a Mac Studio Ultra M2 with 128 gigs of RAM and OS Sonoma 14.7.3.There is a huge inconsistency. Also, After Effects still crashes after I process the culprit files through Media Encoder or directly through Premiere. It also crashes in Safe Mode as well as after I blow away preferences. I am grading my students' projects and will upload one of the files that keeps crashing After Effects. I have many other examples of files that cause crashes as well as many examples of files that don't. I have been using After Effects since 1995 and have been able to troubleshoot about every technical issue I have encountered. I may have met my match with this one. But I hope someone has a solution.

Got my computer from repair, fresh install of after effects, no pluginsNow I can't work with it as it keeps crashing constantly.

Using After Effect this morning trying to get something out asap and I double click on the comp that I want to edit and it won't open. I've restarded the whole computer etc and then created a new comp and the new comps won't open either. 

Hello!  So i was working on a project whothout any problem until yesterday, basically it's a really "simple" project without any 3rd party plugins or with high 3d or FX.. Sudenly my project wont open anymore, when i try to open it it pops a warning of cache (but i already clean it, give it more space, etc) it loads the project and the moment i try to do something it crashes. Is there any fix to thisor a workout? I have also tried to import the whole project into a new one, does the same thing. Can't even get the error file, it erases as AE crashes. Need urgent help! Pls.Specs of System:AE (Beta) 25.3 / AE 25.2.2 (same problem on both)MacOS Sonoma 14.7.4Chip M1 Pro32GB Ram1TB SSD 

This is a strange one because I only recently began seeing this notification when AE is loading plugins. Plus the fact that I have been using Neat Video V5 for some time now, and looking back, doesn't look like I EVER had V4 installed for AE (although I did for Premiere Pro). Also, the file path it specifies doesn't even exist (there is no "Plugin-ins" folder inside of "Common"). I'm just wanting AE to forget about this. Any ideas? After Effects 25.2.2MacOS SequoiaMac Studio M1 Ultra

Issue - Poor UI performance on G-SYNC enabled displaysAdobe After Effects version number: 25.2.2Operating system: Windows 10 Pro 64bit, build 19045.5737Steps to reproduce - Open AE on a G-SYNC enabled display and drag UI bounds, then compare same action on non-G-SYNC display.Expected result - Normal UI speedActual result -  Poor UI speed I use a dual-display setup. The displays specs are as follows:1) NEC MultiSync® EA275UHD 2) LG 27GL83A-B 27 Inch Ultragear QHD IPS 1ms NVIDIA G-SYNC Compatible Gaming I’ve noticed the After Effects UI performance drops significantly on the G-SYNC enabled high-refresh gaming display. This performance degradation doesn’t happen if I use the app on the NEC display. Spanning the app across both displays does not improve UI performance. Disabling Nvidia G-Sync seems to improve performance on the LG display. The NVIDIA control panel states “As a prerequisite for Windowed G-Sync, an application needs to be profiled by NVIDIA or manual