Bug Reports

I just updated my Adobe Suite on my macbook and now I can't send projects to Media Encoder.Apparently this issue has been around at least since 2017 because all my help searches just go down a long rabbit hole. I'm using AE 22.6.0 64 ME is:  23.0.1 (build 1) The error messages tell me to download dynamic link plugins. This is so frustrating.I'm seeing advice to delete preferences--so does that mean I will have to rebuild all my export/codec presets?  

My mac auto-updated After Effects to the latest version( 2023, 23.0), but the application crashes when I try to migrate/convert 22.6 project files to the latest version. Does anyone know what the problem may be? I have an Apple M1 Pro with the latest Venture 3.0 macOS. 

System: Mac Studio, Ventura 13.0.1After Effects: 23.0 Community, I come to you in my hour of need. A project I've put many hours into will no longer open. Every time I try, it gets to 98/99%... then poops out and generates a crash log of absolutely unitelligble nonsense. The project opened fine yesterday and as far as I can tell, nothing's changed that would cause this. No AE update, no plugin updates or additions, same operating system. The issue only effects some projects. I've tried earlier saves and auto saves. All dead. However, other projects will work just fine as do all versions of those project line saves and their auto saves. But if one project from a line of saves won't open, none of that line will no matter how far back I go. Steps I've tried:Trashing preferences, reinstalling and rebooting, holding down shift when opening, purged memory / disk cache, changing file name, importing to a new project, sacrificing a squirrel. Nothing has worked.  A

This has been something that's been very frustrating lately. Every time I use After Effects type, it fails to recognize 30% of the characters. For example if I type "TRAIN," it will only recognize a few characters such as "TRN"  This has been going on in the past release or so. Just plain type in a blank composition.  Is anyone else dealing with this? 

In the text layer, I used the color picker towards the composition screen but be not chosen color and the layer in composition is selected. The speed of the work is affected.Does anyone have the same experience as me? PLZ HELP TT macbook pro 16’ M1 MAX / macOS Monterey / After Effects 2022

L'utilisation des touches de raccourcis 4,5 et 6, comme spécifié dans les préférences 3D ne fonctionne pas avec un clavier AZERTY. Je trouve le widget Universal pas si pratique et j'utiliserai plutôt les widgets Position, Echelle, Rotation. Les raccourcis 1, 2 et 3 ne fonctionnent pas non plus pour la navigation entre les outils caméra mais c'est moins gênant puisque l'on à les 3 boutons de souris avec Alt enfoncé ou appuyer plusieurs fois sur C.

See a quickstart video on building an effect (on macOS)The video link at the After Effect SDK doc site failed. 

when i do ram preview the playback not stoping it just keep on playng It continues to play on loop. And the Spiceber doesn't help or esc. This happens in all recent versions of After effectin the preview panal i select that i won't run loop but it didn't helpim on macproOSX 12.6AMD Radeon Pro Vega II 32 GB96 GB 2933 MHz DDR4thank you

As per title, here is the issue...

Issue - When importing a Premiere Project, it asks many times for the same LUT location (over 20)Adobe After Effects version number: 2023 (premiere as well)Operating system Mac OS 13.0Steps to reproduce - import a premiere project with any custom LUT, even if it is included in the Adobe library of technical or creative LUTS, it will ask many times for the location (not to mention it imports media of the whole project, not just the media specific to the sequence you specifically imported)Expected result - it should read the LUT natively attached, but at most for one LUT, it should only ask once.Actual result -  Even after canceling it will ask many times. 

Both AE and ME are freshly installed. Up-to-date versions. I cannot send render from AE into Media Encoder. I can Export>Add to ME render queue, and it will open ME/bring it to the front of apps, but nothing will show. I can't drag/drop or open the composition from files, because I get a dynamic link error. I *can* work around by rendering in AE then opening and re-rendering in ME, but I should've have to do that and take twice as much time up. I can send to AE render queue, THEN use queue in AME button, but if I do that, I cannot adjust any settings in ME and regardless, render will fail every time.Using iMac 27, up-to-date on all updates. No other programs running. Can we please get Adobe updates without something catastrophic happening to necessary features each and every time?

I'm currently having to use After Effects 2021 instead of 2022 because 2022 will not RAM preview in real time. I'm running a brand spankin' new 16" MacBook Pro M1 Max with 64GB Unified Memory & 4TB of space. The system is screaming fast so this AE issue is evidently a bug. Please fix as soon as possible Adobe because AE 2022 looks amazing and I'm dying to dive in.

Hello, I'm experiencing an issue with exporting either in the new After Effects and Media Encoder. After the update to v23.0 I can't seem to export anything – the screen is prior to exporting black in both of the apps and the final export is black/blank too. I tried to export (in both) to H.264, QuickTime and other formats and the issue is still there. However, it seems it's only in the new version, in the previous one it works just fine and I can export every composition without a problem. Is there a solution to this issue? Thank you!

Hello.I have a problem, all my renders have very slight flickering as if the luminance is jumping at irregular intervals. I tried to render on After Effect or Media Encoder, in 3 versions (2023-2022-2020) and I have the same errors. I also reinstalled the software, deleted the preferences, emptied the caches, tested in 8Bit, changed the colorimetric spaces, disabled the multi-image rendering, nothing worked, still the same errors. I tested I/O on Resolve no error. So it doesn't come from the rushes.I work with 4K rushes in ProRes 4444XQ 16Bit with a brand new Mac Studio Ultra running under Monterey (12.6.1).I did a test on a MacBookPro M1 and I encounter the same errors.If I send the rendering to my old MacPro (2010) the rendering is correct (very slower but no fliking). Does anyone have an idea other than rendering on an old Mac?

Hey,  im using this computer:  Processor: 2,6 GHz 6-Core Intel Core i7RAM: 16 GB 2667 MHz DDR4Graphic Card: AMD Radeon Pro 5300M 4 GBIntel UHD Graphics 630 1536 MBSystem: macOS Monterey 12.5.1 (21G83) Unfortunately i cannot preview the video in real time because it freeezes. Do you have any idea, how to solve this? Thank you, Ella

I'm using the latest version of MAC OS, the latest version of After Effect, but the rendering is too slowIn particular, RAM usage is only about 10%Also, GPU, CPU both It's not used enoughIn addition, too many warning signs indicate low RAM m1 max, 32gb ram, 2tb ssd

Ok, so for various reasons, I have been using AE 2020 (v17.6) for the last couple of years.  Today however, I was given a file made in v23, and had to install this version to open the file. Pretty basic file, and process... I made some guide layers in the comps I needed to modify, and when I was ready to render, I did the Option+Cmd+S for 'Save Frame As File' action... my preferred method of easily exporting a still for years and years now. After rendering, I noticed the resulting output had the guide layers in them... um.. wtf? So, I did a search and found a since closed disucssion talking about this very thing from November of 2019 reporting the exact same behavior... the post ended with an Adobe person asking for a sample file, saying they weren't sure how to replicate the bug, so I don't know what evert came of this, only that its something that has been on Adobe's radar for almost 3 years and hasn't been addressed...  To any Adobe personnel who wish to tes

Hello, I am using After Effects 22.6.0 and Media Encoder 22.6.1 The playback is fine in after effects and runs smoothly. In Media Encoder at the start it goes quite fast, when the effects appear it slows down a lot. My colleagues have slightly older laptops and it runs fine. I am using Monterey 12.2.1 (21D62)

You would think the Mac Studio with a 20 core M1 Ultra and 128GB of RAM would be a great fit with After Effects, especially with the introduction of performance boosting features like MFR and hardware acceleration for video files.Except... MFR is basically useless on this machine as it is a lot of the times actually slower, but even more problematic, not able to finish a render. Just hangs. No crash, just... nothing. And i'm not talking about complex compositions with lots of plug-ins, this also happens on comps where the only thing happening is an image moving with position keyframes, no effects at all. Can't trust a render queue to be done if i walk away when MFR is on, totally unreliable, so has to be off by default.Then there is the promise of hardware acceleration for video files, with the M1 Ultra having multiple accelerators for Prores files. Except... Prores files turn out to be rendered greenish. Not all frames, but most of the frames. So there goes that option, can't use it,

This is effectively a port of a topic from 2017 before this was a bug report forum, though the bug has existed (just confirmed it myself) since CS6. Though listed as answered here, the workarounds found are risky and can cause crashes and other unintended results. This needs to be fixed.https://community.adobe.com/t5/after-effects-discussions/ae-wont-stop-tracking-once-started/td-p/9503822#:~:text=Right%20click%20on%20the%20task,up%20the%20Save%2FCancel%20windowBasically, if you have trackers which use enough CPU (super easy to do with large features or search areas, especially on high res footage), the entire UI lags to the point that it cannot recognize keypresses or clicks. Larger trackers will cause it to happen more quickly. It still tracks, and will stop when the clip is over, but in many cases this can leave a clip unstoppably tracking for half an hour with the only workaround being a risky move that could close without saving if the OS is fickle.versions: all since at least CS6

Hi allI have problem with preview in After Effects 22.6. I use Windows 10 Pro, 64GB RAM, Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz 3.70 GHz. I tried to down ground to 22.0 but everything was crashing.  The problem is visible in the movie below. As you can see I have a blurry object and glitch effect/pixels when it is moving. I'm not sure what is going on and I didn't change any of my settings.  Let me know what should I do or what to check. Thanks! 

Não sei como resolver, mas direto vou criar algo, e o after simplesmente não da play na animação, para de funcionar do nada e eu não consigo mais animar mais não renderiza e tenho que fechar o software e abrir novamente o arquivo, e está acontecendo muito, o incômodo está grande, não consigo produzir, minha produtividade está horrível!!!

Hey folks, I get an error when trying to import a specific .MP4 file. Thinking maybe the file was incorrectly labeled, I used Media Encoder to convert it to an MP4 again, but After Effects still won't import it. I also opened up After Effects 18.4.6 and without issue. I've attached the 2 error notifications in AE as well as video details about the .MP4 file. Thanks! 

Issue: When creating a shape layer from text with "Create Shapes from Text", it doesn't retain the "Faux Bold" modifier although other modifiers do get retained.Version Number: 22.6.0 (Build 64)OS: Mac OS Monterey (12.6)Steps to reproduce: Create a text, enable "Faux Bold", right click "Create -> Create Shapes from Text".Expected Result: I should get the exactly same text as a shape layer.Actual Result: I get the text without "Faux Bold". 

For AE 2023/2022, "Use Display Color Management/HDTV REC709" feature crashes when enabled. To use that feature normally, first, you have to disable "hardware accelerate composition, layer and footage panels" in the preferences panel. But everything is normal for AE 2021.