Bug Reports

I badly need help, substance painter randomly restarted my PC while texturing. It kept happening over and over again. It would open for a bit and then it immediately restarts my pc. I've also tried other files, to see if the file I was originally working on was corrupted but it still does the same thing. Substance painter restarts my PC whenever I do literally anything. It restarts my PC when I bake textures, it restarts when I access the assets tab, it restarts when I paint on textures. I have done everything I can from reinstalling the app, updating drivers and installing Windows updates. I never tampered with any of substance's settings or preferences. I've also reset my computer, as in reinstalling Windows all over again and redownloading all my apps, CC and substance painter but it still does the same thing.  I do not know what to do anymore.

When opening a particular FBX file and some others, substance painter will begin to load the scene then crash very shortly into the loading process. Initially, increasing my virtual memory from 12 GB to 16 GB seemed to allow me to open some additional files, but the one I want to open next will not load. It occaisonally makes it into the auto UV unwrapping stage but only makes it into single digit % completion before crashing (I would like to auto uv unwrap the model). After increasing virtual memory to 256 GB, it still crashes and doesn't appear to utilize a noticable percentage of virtual memory when viewed in performance monitor when attempting to load the file (viewing % Page File utilization). This makes me think that virtual memory isn't the limiting factor. Any information that could help me open my FBX file for texturing would be greatly appreaciated. In case it might be useful for troubleshooting the issue, here are some details on my machine and Substance Paint

I'm pretty new to the software, i think i might be doing something wrong. I wanted to import an alpha on top of a opacity layer and there is this pesky gray border around it. Shoulden't it be transaprent? I've tried to play with blending modes, I also tried using an anchor.The only thing that i came up with is manually painting it out with a mask, but thats not precise..Can someone help me here? Without the opacity layer underneath, everything works as intended, there are no gray borders.  Alpha with opacity channel on and off.  

Dear Users,   AMD Radeon PRO 23Q2 card drivers present some issues, unfortunately, no other driver option is available. We are looking for a workaround at the moment with no guarantee. If you have an AMD Radeon Pro 23Q3, please contact AMD support.    Best regards,   Geoffroy SC 

hallo ich möchte mir substanz studenten version holen hab auch alles angegeben nun kann ich die mail nicht finden das sie meine dokummente nicht öfnnen können und stehe ziehmlich auf dem schlauch was mach ich jetzt?

I just got yesterday my student license to use the 3D softwares, I am getting the button for installing the programs, but whenever I open the installed app, in my case Substance 3D Painter, I keep getting this message where it asks me to either Quit, buy it or starting a free trial. As I mentioned earlier, I already have an active student license paired with my account. I have tried several things that I found on the internet, including signing out/in, reinstalling both Creative Cloud and Substance Painter etc.

Hallo, ich habe Substance 3D Painter von Steam, aber das Programm startet nicht mehr.Das Programm ist aber auf mein System schon mal gelaufen.ich bekomme keine Fehlermeldung nur den Hinweis:Substance 3D Painter 9.1.2 reagiert nicht, wenn sie das Programm schließen gehen möglicherweise Informationen verloren.Der Fehler tritt immer bei Neustart auf.Ich habe es mehrfachdas Programm in Steam neu installiert oder reparieren lassen ohne Erfolg.Meine Hardware entspricht den Heutigen Standard. 3080GTX Nvider 10GBVRamIntel Core i/ 10700KFASUSTeK PRIME B560M-KDDR4 32 GB

Hi there. So i loaded my low poly to substance painter but I get this strange shadow or shade issue and i can't figure out. This is without any baking or so it like this when i import it to substance painter so it has to do with the face. Here is the issue and i'm including how i showed the wireframe and the face orientation

Substance Painter koşmaya çabalıyor ve geride kalmaya devam ediyor. Basit bir düşük poli tasarımda bile bunun olması normal mi? Özellikle nesneleri hareket ettirdiğimde ve döndürdüğümde oluyor. Bunun nedeni nedir ve nasıl çözebilirim? Bilgisayarımda diğer şeyler iyi çalışıyor.

Hello Friends, I originally purchased Substance Painter on Steam but noticed that I couldn't upload any files so I purchased a license from Adobe. I go to File> Import Resources> Add Resources> Click on a file and it won't upload. I've also tried Dragging and Dropping but it won't load. I've used Substance Painter before and never had this issue. I've tried multiple files including obj and fbx. Same result. I'm not doing anything extraordinary like UDIM's. All very simple files with the UV's properly layed out in Maya. Please help. Also, I've removed and re-uploaded Substance Painter three times with the same result. I can open tutorials that have sbsar files. I'm on Windows 11 running a GeForce 3080. Thanks much

Hello!  I've come across this issue multiple times and others have posted about it online, but still haven't been able to find a solution.  Attached is an image showing the issue.  A simple sphere divided into 3 uv islands, with a simple metallic material applied via cylindrical mapping (which should not have any visible seams).  Isolating the normal channel shows no seams, and actually none of the channels have any seams visible as one would expect.  However the material view shows clear seams where the uv islands meet.  Exporting maps and taking them into a separate rendering application results in the seams being visible just as in the substance material viewport.  "hiding the seams" isn't always possible, especially when dealing with large metallic surfaces that have to be divided into separate udims to produce an acceptable level of detail.  Please help!  

Hello everyone, when I try to import any .fbx project Substance Painter returns this error: [Project management] Failed to open project 'C:/Users/APRENDIZ/Downloads/BrazoMetal.fbx' What could I do?

why my substance painter is missing default textures?The first time I downloaded it everything was fine, I had to restart my computer and I downloaded it again and that happened  

I spent hours on this problem before finding the cause.  I'm trying to create some decal materials but for some reason the normal map kept looking wrong.  It seems the issue is "Warp Projection" which seems to be the default when holding alt to add as a decal. in the below image the top is warp pojection while the bottom is UV. The issue also does not occur in Planar Projection mode.,  

Hi Guys!The micro Detail function is not working properly with Baked Light Stylized filter Here is a video explaining I hope u can help me  🙂tkshttps://youtu.be/D5joSfqSyoI

white screen and freeze on launching adobe subtance painter on specific file ? please helpother files opening correctly  but this file is not openig problem came after i enabled subsurface scatteringplease help i need this file please helplog file below 

When I tried to open a new file, it crashed immediately after I select the fbx file and click open, tried many times to uninstalled and download but issue didnt fix, able to open sample files and spp files.

Good afternoon, please your help please with this.I am subscribed to the "Substance 3D Texturing" plan, (it is not a trial, I am already paying)I have been able to download several materials from the asset store, but when I try to download a 3D model, and press "Download" nothing happens, I can download free 3D models, paid materials, but not 3D models.I still have 23 assets available to download.Will there be any payment barrier or will it be a mistake?  

So I'm building a model in maya. There are a bunch of repeating parts, except they are mirrored. No problem, duplicate, transform -1 on the appropriate axis, freeze transformation, delete history done!Everything looks fine in Maya, but when I bring the models into substance painter, the buildings that I duplicated and flipped are showing up as transparent: https://imgur.com/fPXAdWS Now I know what you're thinking, your normals are flipped. But here's the thing, I don't think they are. Here's the normals displayed: https://imgur.com/a1LMs3V And if I flip them anyway, this is how they look afterwards: https://imgur.com/XS7u74V And this is how they look in substance painter: https://imgur.com/jkzIwy7 I still feel like this is some kind of normals error, but I can't figure how what the issue is, or how to fix it.Any ideas?

 Hello,   I have an issue with launching Substance Painter. I have installed and attempted to launch it with all program versions, but the same error occurs. When launching, the program begins to load, then immediately crashes and fails to launch. I have tried running the program as an administrator and it does not fix the problem. Substance Painter is not listed in the Task Manager window when launching, it appears the crash is happening near the beginning of the launch process. I also have tried to update my graphic drivers and reinstall them.  Has anyone else had this issue and if so has anyone been able to fix it? Since I have tried to use all previous versions unsuccessfully, I don't see how it could be a hardware issue on my end.

Hi! I'm a student and already have an Adobe Creative Cloud subscription with an email that my school gave to me. I got the student Substance code and also have an Adobe Substance 3D Education subscription. I received the code via email and redeemed it. Both subscriptions are visible in my Adobe account but I can't install any of the Substance products (I mean, I was able to install them but it seems that it is the 30-day trial).Neither from the desktop app nor from the website, and I can only test them or buy them. If  I click on the Download Substance 3D apps link, I'm instantly redirected to the site from which I can install the products. There I only see the Install button for 2 seconds and then the site refreshes itself and I can only see how it changes to try or buy. 

Alright guys,I am experience this issue every time I reimport the slighty changed mesh.So here the smart mask (dirt) is as it has to be: This is the same smart mask after reimport the same Mesh: Do I something wrong on the reimport process?Is there some setting to do?So I hope you can help me, this behaviour is driving me crazy:D

Hello, I have been having an issue for a while with the MatFX HBAO filter and painted normal map details. Whenever I erase the normal map details I painted, the ambient occlusion is left behind and it is almost impossible to get rid of. The only way I have found to get rid of it is to paint on the normal map somewhere close by, and this seems to make it refresh. Nothing else makes it go away, not even removing the filter and adding it again. I haven't found any other reports of this issue. Seems like a bug to me?

Whenever i use warp transform my substance painter crashes after a few pulls to reshape.The only error in the logs is this.  but i am not getting any licensing errors doing anything else.[err] substance painter "an error occurred while retrieving global node information: the HTTP request took too long to complete so it was cancelled."

Is there any way to attached this color window on UI? Like in Photoshop. It's not convenient to open it every time.