Bug Reports

Hi!   I am a software developer. Recently, my Lightroom CC (version 4.2 - 20210301-0713) is very slow . A close look at activity monitor reveals that the app consumes too many threads and memory (attached photos) which freezes the app.     @Rikk Can you help me forward this to the development team?   Thank you so much!

I'm using Lightroom CC Cloud 5.3 on MacOS and I am having problems with undo function and flags. If I flag an image (pick or reject) and I want to undo the last action, I press CMD+Z (or the menu entry) and a blue popup is displayed highlighting that the last flag action has been reverted, but actually nothing happens, all the flags are the same as before. This does not happen during photo editing, where all the actions are correctly taken back with undo.   Is this a bug or an intended behavior?   Thanks

With Lr CC 4.3, several videos with file sizes over 1 GB will not download/sync locally on my Mac.   Unfortunately, this makes a "cloud first" approach impossible for me. I first upload anything into Lr Cloud and download it later to my local backup drive via my Mac.   Is anyone else experiencing sync issues with large files?   One hint: I was able to sync large files while at work (150mbit/s+), but it does not work at home (30 mbit/s). Maybe a timeout issue?

After upgrading to Lightroom Desktop 4.0 (Cloud), all my synced folders are gone. Online version and iOS app versions are both working normally, so why is the Desktop cloud version failing to sync?

When viewing photos in Grid view the count of photos is inconsistent.    I expect it to say:   <number of photos selected> of <total photos shown> (<number of photos filtered> filtered)   However after filtering for unflagged photos, and then setting some photos to rejected I lose the first part.         I also have had it where after multiselecting it shows the incorrect number of photos.    I can fix it by removing the filters and starting again.   Lightroom v4.1 - build  20201120-1311-17d302b  

Ich verwenden ein iPhone 12 Pro mit iOS 15.2 und bekomme immer wieder in Lightroom die Fehlermeldung 19650929.Nach Neustart der App funktiohiert es wieder für eine kurze Zeit, bevor der Fehlercode wieder aufscheint.   Woran liegt das und wie kann ich den Fehler vermeiden?   Herzliche Grüße.   Roland

I have an issue when downloading a CR3 file with the "Lightroom for Web" on a Windows PC. I run Windows 10.   When the file is downloaded it has lost its extension. For example file XXX.CR3 will only be XXX. Other file types like JPG works fine.  

Hi! I am using the Lightroom app on my iPhone to take photos. I usually like taking them in the professional mode. I recently encountered an issue when I am taking photos at night using flash, when I set the focus myself, it will change on its own like it's in auto mode, and usually not to where I would set the focus myself lol. is there any way to make this stop happening or what's going on? I love the app a lot and this has been my only issue. thanks!!

Windows 11, RTX3080, intel i7.I've reinstalled Lightroom and deleted the cache, to no avail. Any idéas? (Works fine on my other computer, Surface Pro 7, Windows 10.)See the screen recording: (this depicts the crash at a much slower speed, possible due to recording 4K screen.)https://1drv.ms/v/s!AkUfVfS9fxHTiaw5vADJ4u2ave7Usg?e=lXaTbC(Same file as attached.)

If you export images at a lower resolution around 1400px long edge or below, noise reduction is not applied to exported images.The bug never occurs if the images are exported using the setting "export larges resolution possible". It is identically to the issue on IOS: https://feedback.photoshop.com/photoshop_family/topics/lightroom-mobile-cc-noise-reduction-when-expo... I am using a Samsung GalaxyS8 (Exynos Version) with Android 9 Lightroom Version is 5.4 (Noticed bug on 5.2 for the first time)

Hi, Since 5.2 update, keyboard shortcuts (left/right/space) are unresponsive when importing photos to Lightroom. I've tried everything and nothing worked. I've downgraded to 5.1 via Creative Cloud and keyboard started working again.   Hope this helps to be able to fix it in upcoming versions.   MacBook Air (M1, 2020) MacOS: 12.2.1 (21D62)

An 'Edited' attribute is set when any type of edit is made to an image which then means it is easy to quickly filter for edited images, but once you've edited a photo there appears to be no way to reset it. I've tried all the reset options in the ios version of LrCC and also on the desktop version (restore to original). It doesn't matter what I try the image still has the edit attribute set. Hopefully this can be fixed.

Bonjour,   Je voulais signaler un bug lorsqu'on accède à notre profil dans l'application. On passe sur l'onglet "À propos de" jusqu'à celui de "Mention j'aime". Quand on revient sur l'onglet "À propos de" on retrouve un icône "BE" en plus. En faisant la même action à chaque fois, il y a une nouvelle icône "BE". Rien d'alarmant juste un constat.   En espérant que cela vous aide pour éviter la surprise aux autres utilisateurs 🙂 .   Bonne journée,    Mads

Hi together,   I have switched from a Huawei P30 to a Huawei P40 Pro. Problem: When importing the phones RAW files into Lightroom mobile, the images have a tint (Tönung) of +150. If I set this manually to 0 the whole image gets green... Same behaviour if I import the phones RAWs on my desktop with Lightroom Classic.   Is there any solution for this issue? My Lightroom mobile version: 6.0   Regarding this page: https://helpx.adobe.com/de/camera-raw/kb/supported-lenses.html the P40 Pro cameras are supported. But for me it doesn't work so far.   Best, Niko      

I'm using the latest Lightroom CC 2.1.1.    On my MacBook Pro 2018 running Mojave (latest), when running Lightroom CC it constantly displays "No network connection" and the cloud icon has an X through it.     Sometime it will start working for a short period and then disconnect again.    When using Lightroom CC Classic I have no issues connecting from the same laptop.   I tried different WIFI networks and all have the same behavior, so I don't think it's something specific with the Internet connection.   My iPhone and iPad both running LR CC can connect just fine on the same network.  I'm able to access Lightroom web using Safari without issues and checked the SSL certificates on my laptop.  I have both IPv4 and IPv6 setup on my home network.   Is it possible to find out more information to get some error message to why it is unable to connect?    I'm located in the US (no country-based

I'm on an iPad Air running iOS 15 and the most recent version of Lightroom as of posting.   When I'm in landscape view on the iPad and go to the share sheet to share a photo to Instagram, I can type in the message box, but then the OK and Share buttons don't work unless I switch the iPad to portrait view.

The Adobe Lightroom Downloader installer (frankly I have no idea who came up with the naming for this, as it seems intentionally designed to be easily confused with Lightroom itself) insists my operating system is out of date. I'm running the latest version of Windows 10, just updated (not Windows 11, which is not supported for whatever reason). Funnily enough, the "read more" ticket offered in the error message opens Internet Explorer 11, a browser released _9 years ago_. Please update it.   I do not understand why Adobe does not offer a competent way of downloading _my own files_ in bulk without relying on a standalone propietary app, and why that app has such stringent system requirements when all it does is download files from a server, but I need those files.

With the new update to version 7.2 the sorting from title in albums does not work correctly anymore.   For example I name my albums: 2022.01 ABC  2022.01 XYZ 2021.12 ABC 2019.01 XYZ   With the new update it does not sort for title anymore. See the attached screenshot.    Yhe 99.XX should be first. Also further down are following 2022.01 XXX albums. It also mixes up further back till 2014.XX.   Please correct.

If you unfold the dev presets in Lr cloud in french and want to add a grain preset, you've got 4 options : None, Light, Medium, High (may be different translation, but you've got the 4 levels)   French says : Aucun, Claire, Moyen, Élevée   Claire is wrong, as it is a "light color", not a "light amount" Light should (here) be translated as "léger" (not heavy)

Working on iPad Pro (iPadOS 15.2), App version 7.1.1 at time of post. Problem: Manual coloring option in any mask does not display the existing setting from previous edits (it stays at the unset state, no color, Saturation: 0). Steps to reproduce: 1. Edit in any mask, set any manual color in the "Color" panel, saturation > 0 (for disambiguity, Color setting in this case refers to the last option in the "Color" panel)   2. Exit mask editing by clicking "Done". The manual color will display on image as desired. 3. Enter the same mask edit, the manual color will still be correctly displayed on image, but under "Color" panel, Color setting is displayed as unset.  

I can't create folders or albums in Lightroom on my iPad Pro. I have a M1 with the latest update. The panel opens to create an album or folder but I can't type in it and the only option I have is cancel. I have uninstalled & re-installed Lightroom & re-started my iPad. Does anyone have any ideas how I can fix it?Thanks

I recently got the iPad 12.9 M1 (2021) and the Apple Magic Keyboard.   Everything works exactly like expected, but I can't use the keyboard to input text in Lightroom - e g when I want to create a new album, or put in information about a photo. Everything else works just perfect, it's just these input fields that doesn't react on text input.   Have I missed something, or is this a bug?

Issue: Extensive refining of a mask using the brush tool seems to reset the settings and loose the masks altogether. Lightroom version: 7.01 OS:  IPad Pro 12.9 5th gen, Ios 14.8, 2 TB with 1.78 TB free space Steps to reproduce: Prior to upgrade to LR Mobile ver 7, Import Canon CR2 Raw file into IPad Pro. Make basic color and exposure changes. Working with full resolution file. (Canon Eos5dmkIV).  1. Create mask using the auto sky mask, the create mask using auto subject (initated inLightroom Classic for desktop and sync'd via cloud)2. Choose to create a subtraction mask using brush. Erase mask areas that spill over fromthe subject to the background and leave the red preview on. For example, an outdoor portait shoot. 3. After several minutes of brushing, the brush no longer erases the mask. All color and exposure edits seems to revert back to the original file or last session.4. Return to Adobe Classic, developer module, history, undo 'reset setting' to restore color and ex

1. Edited on app version v71 2. iPad Pro M1 - iOS 15.1 3. I edited photos through the iPad app & utilized subject detection & color range based masks. They appeared fine when accessed through the iPad app & I am able to render them properly through the app. However, once I share the album of photos through Lightroom & access the shared album utilizing the generated link, the edits get messed up where the masks described above are utilized. 4. I expect the masks from Lightroom to be properly applied when accessing shared albums via the browser. They do not appear to be applied. (see example photos of in Lightroom app and in browser attached)   Note - I have tried accessing via browser on safari & chrome on multiple iPhones, an M1 iPad, & a MacBook Pro with a discrete graphics card to no avail.

My computer (mac) just automatically updated my lightroom and there are some great updates BUT I just exported a whole photoshoot and they're exporting as unedited. I see my edits still in lightroom but as soon as I export they're gone. I double checked 100x that i'm exporting as JPEG and they still delete. Any help please?