Bug Reports

PROBLEM: I'm getting the error message that memory is low (Adobe is using less than half of my available RAM) then it crashes hard.... sometimes wiping out my Windows session where I have to reboot when I played back  Canon Rawl Light .CRM footage from my C200 EOS Cinema Camera (which is what I shot whenever I anticipated greenscreen or heavy VFX, so as to have maximum resolution and depth).The same thing happens if I try to transcode the .CRM footage to some other format in Media Encoder.(Premiere Pro has not has a problem with playback, editing nor encoding/rendering of this footage in the past.. just a little slow-down sometimes.) MY SYSTEM: 64 GB of DDR5 memory, i9-13900KS 3.20 GHz CPU and recommended Motherboard, ZOTAC Gaming GeForce RTX 4070 Ti Trinity OC DLSS 3 12GB Video Card (clean install of latest drivers). Apps up-to-date. Footage is on two 4TB SSD Drive's striped to 8TB.  TROUBLESHOOTING I'VE DONE:- I edit with three monitors. I've even shut down t

Hello Adobe Devs and Community, On a recent project my team and I discovered a bug that was incredibly disruptive to our workflow. Brief background - the project was a conference style presentation with heavy use of picture-in-picture design. We encountered this issue in our workflow when executing some of these picture-in-picture looks with 4K footage. Issue - Our sequences are set to 1920x1080 at 29.97p (framerate doesn't seem to impact this bug as far as my tests can tell). We were placing footage of the presenters on top of a motion background. Most of our footage was 1920x1080 to match our sequence size, for these we simply scaled the footage down to the picture-in-picture design spec and everything worked fine. The problem arose with footage that was shot on-location using Sony FX3's at 3840x2160 29.97p. To work with the 4K footage, when bringing the clips into our sequences we would utilize the "scale to frame size" toggle to conform them to 1080. This allowed us to us

Here are my system settings:Premiere Pro 24.3.0 (build 59)MacOS 14.4.1Procesor: 2.4 GHz 8-Core Intel Core i9Graphics: AMD Radeon Pro 5500M 8 GBIntel UHD Graphics 630 1536 MB I've converted my iphone 4k footage to H264, and I've converted the footage that was at 30fps into proxies (this because I read that variable fps wouldn't work for proxies). I started a new project and put all my H264 footage into the media bin, then I selected the 30fps footage and attached the proxies. When I enable proxies and hit play, however, the footage immediately glitches. When I import the proxies on their own they play fine, so it's not an issue with the proxies themselves. I'm really not sure what to do. I turned off the mercury playback enginge and that also didn't help. Any ideas? I would like to avoid remaking all the proxies as it usually takes a whole day to do.  I did rename both the original files and the proxies as they both had a _1 on them, so I changed them back to th

Bonjour, Je suis néophyte sur PPro, je fais de la vidéo immobilière. Lorsque je stabilise plan après plan, parfois cele indique échec de stabilisation avec un bandeau rouge. À quoi cela peut-il être dû?Faut-il stabiliser avant de mettre une transition ou cela a-t-il aucun rapport?Comment enlever le bandeau rouge?Faut-il également mettre le lissage à quel pourcentage, etc... Merci pour vos réponses.

I am using Premiere 24.3.0 and Neat Video 5.6.1 Second Revision on a 2020 iMac i9 (3.6GHz 10-core, Radeon Pro 5700 16GB, 64GB RAM, 2TB SSD, macOS Venture 13.6.6). I have been able to reliably get Neat Video to report an 8-bit color pipeline for XF-AVC footage from the Canon EOS CInema cameras (C500, 300, 70) if that footage is in DCI 4K resolution (4096x2160) and is the Intra version of the codec. I do not have this issue with LongGOP flavors of XF-AVC (all report 32-bit color in Neat Video) and, oddly enough, not with UHD (3840x2160) version of XF-AVC in Intra. I have tried this both in Mercury Metal and Software Only modes and the results are the same. I am concerned if this could possibly mean that any plugin on this footage is processing in 8-bit vs 32-bit mode.

Première pro arrête l'export à un certain pourcentage qui varie.Parfois c'est à 14 %, parfois à 80.Le projet est composé de compositions liées importées d'un fichier Aftet Effects.Les liens vers le projet sont valideset ne bougent pas. Dans certaines situations, je peux faire 2 exports d'affilée de la même timeline, et le 3ème export de ce même projet va se bloquer, sans message d'erreur, ni plantage du logiciel.Juste, l'export n'avance pas.Parfois c'est 2 exports sur 3 sans souci, parfois c'est 1 sur 2. De temps en temps, après plusieurs redémarrage système, 2 exports vont se passer sans problème, et le 3ème se bloquera. Le bug est aléatoire, mais intervient la plupart du temps au bout du 3 ème export.Le dossier de cache est vidé systématiquement avant chaque export. Même après redémarrage du logiciel et/ou de l'ordi, le problème persiste.Soudain, l'export se fait sans problème. Aucune logique. Les pilotes de la carte graphique sont à jour, et les versions des

I got a weird audio problem that occured from one day to the next, probably due to some update? I have a lot of audio devices connected to my system but used my monitor speakers via a USB Interface most of the time. Those speakers are identifying themselves as "3 - USB Audio Codec":  They are working fine in Windows, in Resolve and in any other software I've tested. But in Premiere they stay silent lately. The meters show the audio output, but there's no sound on the speakers themselves. If I Alt-Tab to another application (while premiere is running) and test the same file, it's working. So it should not be an issue with the speakers, the interface or the drivers, but within premiere:  All other audio devices are working in premiere, just the interface is staying silent, regardless of what I'm trying. I've done so far: - Set it as default in windows- Checked the volume in windows, the mute/solo buttons in premiere and the volume dial on the interface- Trie

Hello, I’ve been experiencing issues with dynamic linking with Premiere Pro and After Effects for about a year now. It’s having a massive impact on my work as a freelance video editor. Pretty much every project I work on requires me to use dynamic linking and I’d say each project genuinely takes about an extra day because of all of this. It’s not ideal when clients are asking where the work is and I’m still sorting out exporting another huge After Effects file to make a small change.Issue - Any time I import an After Effects composition in Premiere, it works having it in the timeline interacting with the rest of the project. However, pretty quickly the files need relinking. This is not ideal when I’m working with so many After Effects files. It happens just normally eventually, but it also happens any time I close the project and reenter it, it also happens any time I make changes to the After Effects projects.Adobe Premiere Pro version number: Version 24.3.0 (Build 59)   Operatin

Hi All, Very annoying issue, I usually edit in PPro then use the keyboard shrtcut to send timeline to media encoder (as I HATE the new export window in premiere) yet for some reason even though the video is correct in the PPro timeline and correct in the Media Encoder scrub its missing elements on the final render. It's only a simple text element (a black triangle symbol that animates) that goes missing but its very annoying and embarrasing that this keeps happening. Not a great look when I have a client sat next to me and the software can't do one of its most basic functions... Why are there so many bugs in Premier and related projects, I feel I'm raising new issues every couple of months.... WITH NOTHING GETTING SOLVED. We are charged SOOO much for a product thats just doesn't work reliably.. Please sort this out Adobe, stop adding new features and just make it stable and bug free....

In After Effects 24.4.0 on M1 Sonoma 14.4.1 I need to relink every Premiere Dynamic Linked project after I open an After Effects  project. Before this was not an issue...

Hello. Issue with Premiere 23.4.0 I am seeing an issue where my exported files start at timecode 00:00:00:00, even when my Premiere sequence starts at 1hr. I re-export the video without changing anything, and the timecode is correct. This is a templated project, with export presets we've been using for years, and we're just seeing this issue starting yesterday. Did not update Premiere.Is this an known issue?

I recently switched from an old MacPro tower running Premiere 2017, to an M1 Ultra Mac Studio with the latest version of Premiere, and I'm running into constant flaky behaviors related to what panel / window has focus. Here's some of the things I'm encountering:   When I have Premiere minimized, it pops open by iteself after a random interval and fills the screen again. HOWEVER, the app doesn't actually have focus, and I need to click on the window to make it ACTUALLY active. No matter what window I had active when I minimized Premiere, when I switch back to the app, focus is always on the search bar of the Project window. This is quite annoying, as I'm usually hitting space bar to play from the source window or the timeline. Nothing happens, and my search field now contains a space, so my bins are no longer displaying properly. So I have to hit backspace to delete the character, then click on the window I was originally on, THEN I can finally hit play. When I DO choose to do a s

I am using a new computer.Premiere keeps running some bugs,now I can't edit sequence, I can't move anything inside.please help, thank you.

When I apply the video echo effect (found in Time folder) I get loads of errors like:"Error retrieving frama at ...""Frame substitution recursion attempt aborting after multiple attempts" Also the effect is not working properly and i'm getting all sorts of unwanted glitches. Exporting fails loads of times and if succeded the effect is not as it should with unwanted gliches included.I've used this effect on my previous Intel mac without problems.Tried it at old and new projects.Effect used on .MXF files shot with Sony FX6. Is this a known issue? Does anyone has a sollution?

I'm running out of steam and desperate for help as this is starting to impact my ability to make a living.  Premiere Pro crashes for me roughly 5-10 times a day and I continue to receive BSODs but not sure what else to do at this point. Within in the software, I've already:removed/installed latest versioncleaned up cachereset preferencesupdated all NVIDIA driversmade sure all windows updates are in placeun-installed/re-installed clean version of Windows 11 Here's the specs of my machine:i7 13700K64GB ram (DDR5 4800)RTX 3080 (running studio driver 536.99)Crucial P3 internal SSDs (even though I edit from external Samsung T7 drives typically) Here's the debugger from the latest dump file since I can't attach it directly: ************* Preparing the environment for Debugger Extensions Gallery repositories ************** ExtensionRepository : Implicit UseExperimentalFeatureForNugetShare : true AllowNugetExeUpdate : true AllowNugetMSCredentialProviderInst

Source patching caption tracks is not working. If I'm editing from one captioned sequence to another (timeline as source), it doesn't matter if I patch the caption track of the (source) timeline or not, it will overwrite or insert the captions from the source timeline regardless.Video and audio track patching works fine. Is this a bug?  PP 24.3Mac Studio - Sonoma 14.2

I edit videos which are shot at 60p, then slowed down 40% and edited into 24p timelines. Normally you can select all your footage in the project/bin panels and change the speed/duration before editing. But now there's a weird bug after the latest update where clip speed/duration is greyed out (and keyboard shortcut doesn't work) on most clips in the project/bin panels (it still works as expected when selecting clips in a timeline). The only clips that seem to work are .MOV files with no audio, or mograph preset clips. Workaround is to select one of the above clips at the same time as the others (ex. place an audio-less .MOV into the footage bin and select all) and then speed/duration works as expected. Bit annoying but at least it's an easy and quick workaround. Hopefully the bug gets fixed soon. Version 24.3.0 (build 59)Windows 10 Pro 22H2 19045.4355

When a timeline has video assets that are .mov using the HEVC codec, a couple of frame shifting bugs pop up. If the sequence frame size is changed, the timeline will lose a frame and each asset in & outpoint is shifted.  In this use case, the timeline is exactly 24 frames and the source videos are exactly 24 frames, encoded with .mov with HEVC compression.  The timeline timecode shifts one frame. If the timeline started at 0, it now starts at 00:59:59:23. If it ended at 1 minute exactly when at 1920x1080, after changing to 1080x1080, the timeline now ends at 59 seconds and 59 frames.  Immediately after the hitting "ok" after entering the new sequence frame size, the playhead is flipped backwards (the bar is on the left side instead of the right side). It flips back to the normal side once you move the playhead.   The in point for the HEVC clips is one frame later. The clips have not shifted on the timeline. The in point of the content ha

minha estreia foi atualizada para a versão 24.1 e ela não está transcrevendo meu vídeo, ela começa a transcrever e para, preciso de ajuda

Problem:I am unable to save a rendered video from Premiere Pro to my iPhone's Gallery via AirDrop. Instead, the video is saved to the Files app. The "Save to Gallery" option is grayed out and unavailable when I open the video in the Files app. This prevents me from sharing the video on social media platforms.Details:The issue does not occur when I render the same project files on a different computer. This suggests that the problem lies with my computer or Premiere Pro installation.The "Hardware Encoding" option is disabled in the render settings.The AirDrop settings are set to "Everyone".The video format is MP4.My iPhone's iOS is up to date.Attempted Solutions:Rendering in a different format.Enabling and disabling the "Hardware Encoding" option.Changing AirDrop settings.Reinstalling Premiere Pro.Problem Source:It is currently difficult to determine the exact cause of the issue. The problem could be due to a bug in Premiere Pro, my computer's hardware or software, or compatibility issu

Reproduction steps:1. Click on the sequence window so it has focus2. On a video track, highlight some clips and right click and select "make subequence"3. The source panel opens and no subsequence is created in the project window. Workaround:1. Click on the sequence window so it has focus2. On a video track, highlight some clips.3. Click back on the project panel so it has focus (with the highlight around it)4. Go back to the highlighted sequence (do not left click on anything to give the window focus), right click on the highlighted clips and select "make subseqence"5. The subseqence then shows up in the Project panel with the "sub" text in the naming.and right click and select "make subequence" 

Hello, I am trying to edit a video in Premire Pro. However, something is cuasing the video ti display with increased brightness and contrast when I import the file into my project. I have tried doing File > Import as well as dragging the video into the project and both import methods are seeing this issue. Anyone have any ideas of what's causing this? My app is up to date and. Attached is how the footag elooks in QuickTime vs. immediately importing into Premiere.Thanks in advance! 

When undocking the Program panel to put it on my second monitor, I'm no longer able to double-click and select objects in that view (to resize, move around, etc). Re-docking the panel doesn't fix it, resetting the workspace also doesn't fix it. The only thing that brings back the ability to select anything in the Program panel is closing and reopening Premiere. On Mac OS Sonoma 14.4.1 with Premiere Pro 24.3.0 Build 59.

If I leave Lumetri Scope open (typically with RGB Parade and Waveform on 'float') over night then I will return to a "You have run out of system memory" OS arror. Premiere will have consumed 300+GB of memory. Premiere will show as "Paused". There is a 'resume' button, but it does not work even long enough to save or quit Premiere. The only solution is to force quit Premiere.  Steps attempted to resolve:-- Remember to close the Lumetri panel - WORKS-- Trash preferences (including dissabling the Creative Cloud sync) and cache - ERROR-- Restart Mac / Reset Mac Pram etc - ERROR-- Disable non-Adope plugins - ERROR Steps to confirm:-- Restart everything / Creat new, empty Premiere project / Add one h264 video file, open Scopes / Leave overnight - ERROR-- Same as above but with ProRes 444 - ERROR MacPro 2019OS : 12.5 MontereyCPU: 3.2 GHz 16-Core Intel Xeon WRAM: 192 GB 2933 MHz DDR4GPU: 2x AMD Radeon Pro W5700X 16 GB

In the Media section most of my videos it says  “media pending” when I select a video.When I play my sequence nothing happens, the video goes black, it doesn’t show time passing in the video, and once I play it I can’t stop it.Overall everything is laggingSo this has been happening all day and I can just wait a bit about it will work again but now it just won’t go back to normal, I’ve restarted my computer twice but I’m scared to again because of…Everytime I try save my work this pops up and i have no idea what is means.I’m not that good at premeire pro and I don’t necessarily trust its and my capablity to save the work I’ve done.So please, help.