Bug Reports

I've been using Preimer Pro for years already, but an issue I've faced in recent months is simply unlike any other. Every month, after paying a monthly subscription, saved workspaces just dissapear, as if I've never had them. Not only workspaces, but keyboard shortcuts. I can't simply understand, how come it is possible when I have an official account and everything I do or save is uploaded and saved on my personal Creative Cloud account.

Hello, I encountered a problem I've never seen before. I want to render an exactly 9 seconds long MXF file, using the ARD-ZDF HDF01a-1.1 Profile preset. The timeline consists of one 9 seconds long mov file, that I want to convert to mxf. The rendering itself is no problem and I can also open the file with the VLC player, but not with quicklook. The broadcaster also reported the file as corrupt. The same thing happens when goings directly through media encoder. The funny thing is, that if I add one black frame to the timeline or render one frame less (00:00:08:24), the file works perfectly fine. I can open it in quicklook and broadcasters have accepted it. It's only the exact 9 seconds that's not working. When asking the broadcaster what the problem was, they told me that it is a key length value failure, that can simply happen during the render, but for me it happens with every 9 seconds render 🥲Has anybody every encountered a problem like this before? We tried to

Now that Adobe is getting rid of what is by far the most useful feature of having a software subscription, the Synced Files feature, it only makes since that the Libraries feature becomes something useful. As it stands, it supports such a small number of file types that it is not useful for much of anything. Why it just doesn't support any file types I don't understand. It doesn't even support MOGRT files, one of Adobe's own file formats! What is worse is that the panel seems to do nothing in Premiere. If you try to upload a file to it, via dragging, it just ignores you. It is really pathetic that Libraries has been so bad for sooo long, especially considering that Adobe is removing access to a feature that worked GREAT and was used by many in our office every day. I work for a very large insittution that has literally thousands of CC licenses. Being able to share files using the synced files feature was great. Now that they are turning it off, I decided to give Libraries another chanc

Hello! I am working on a premiere pro project, and I have installed a new Mogrt template into my premiere motion graphics library. I have been using the mogrt effect in the project with no problems for a few days, until recently, the mogrt files go offline and I get an error that says that the project files cannot be found. I go into the file finder, and see that the files are linked to a copy of the mogrt template I had stored on my hard drive. I try to relink them to that file, and it does not work, and the files stay offline.  I then try to redirect the files to where template is stored in Application support > adobe > common > motion graphics templates > mogart file.  The issue is, the motion graphics libarary does not show up in my prremiere file finder, even though I can find it in the files on my mac, searching through my mac finder. I have included screen shots of the files on my mac, and the missing files in my premiere search window. 

Tried importing a music track that was succesfully used in previous projects. However this time I get the cryptic error message: "I am done with this track." followed by an unspecified error message pointing to the cache file in question.I reckon clearing the cache should fix the issue but c'mon... Who at Adobe wrote this genius meta error message text?Maybe its the whole Adobe Sensei AI trying to poke through and show us its self awareness?.... Anyway, not a big deal but I think Adobe could greatly improve the useability of their error messaging.

I'm seeing lines in the timeline and the final export on footage where I use the Basic 3D effect or the Transform effect in Premiere Pro. I'm running 24.1. Anyone else having this issue?  

Text built within Premiere appears to be affected by background layers.It's almost as if there is a pixelated stroke around the text.I'm demonstrating with a black matte layer, but I was able to recreate this issue on multiple computers using 3 other types of backgrounds, including ones not generated within Premiere. 

Im having issues with premier pro. For the last 5-6 videos i have exported for youtube, they have all had little glitches two-three times in each video after rendering and being exported into its mp4 file. The issue it, they are NOT in the same place everytime so i cannot replicate it. It plays back perfectly fine in the timeline within premier, but onced exported it had glitches in new spots every time. It just started happening about a month or so ago, ive NEVER had this for the last four years i've been using this software. I've tried undownloading and redownloading Premier, New SD cards, New camera. Ive changed my export from "high quality 2160 4K - H.264" format to specific "Youtube 2160 4k Ultra HD- H.264" which cuts the file size in half and same thing. Ive had my friend export on his mac book to see if it glitches, and it did on his too.  This video below has the glitch at mark 8:12 & 8:36. https://www.youtube.com/watch?v=ZRvVEf0AAlU&t=576s IS A

What is the correct process for editing captions? Am I missing something, or is this a bug.I have my sequence finished, I generate the Transcript. I then go through the transcript and edit anything that is incorrect. Break apart or combine sections as they relate to the speakers. Great, looks good. Save my project. Then I go to Captions, and select, Create captions from transcript. The captions do not contain any of my edits. They are based on the original generated transcript. Now I have to go through the entire video again, and make the exact same edits I just did. I have more videos to do. Going forward, I guess I will just ignore the transcript (since I am not actually using it for anything at the moment) and only correct the captions? This redundent editing must be a glitch - or am I doing something incorrectly?  Version: 24.1.0 (Build 85)Platform and OS version: Windows 10 Pro

To my understanding Adobe has always had trouble with really bad workarounds to make proxies for 120fps footage within adobe premiere. Everything ive followed online to make succesful 120fps proxies WITHIN adobe never works, always buggy or something that tweaks out and is extremely inconsistent. I have been using shutter encoder to make my 120fps proxies and it has worked flawlessly for a year or so now. Woke up to an update (22.6.2) and 120fps proxies no longer work.24 and 60fps works fine. But 120fps proxies are now literally slower to scrub, playback,and render than without proxies now. Im using my sony a7siii: XAVC S 4k, 120 fps, 10bit( if you're a a7siii user, you know that premiere does not like these codecs/formats and chokes really hard trying to playback this footage so proxies are an absolute must)Does anyone have a fix or any possible solutions? Lots of people seem to settle with interpreting the footage within premiere and having their proxies playback slowe

I've been editing mainly on Premiere since 2013 on Windows PCs, I bought a brand new M1 Macbook Pro M1 Max 32gb Ram, early in 2023. From the get go Premiere Pro was painfully slow, crashed around 5-10 times per day, video playback was laggy and Program Monitor/Mercury playback screen goes black frequently, requiring 3-5 min wait or restart. The rendering and export speeds are lightning quick, and After Effects works like a dream, especially the User Interface and Render/Exports. First version was Premiere Pro 2022, then 2023 and now 2024. OS was Monteray, then Ventura and now on a clean install of Sonoma, and no change. I have 2 Dell HDMI monitors connected and mainly work off of Samsung T7 SSDs with a seperate SSD drive dedicated to Cache Files. I have tried ProRes proxies, resetting of Preferences, latest os and app updates etc. etc. etc. I have one client that requires me to work in FCP, which is also lightning quick so I cannot understand why Premiere Pro is so slow.

Hello I just updated and now i am not able to edit anymore! I press the spacebar and the audio and video starts right away but the line of the timeline starts after. When I press the spacebar again it gos back to the start point.   Terrible you cannot edit like this!  Please help. 

I have strange bug. I work with PROJECT in PRODUCTION. For example, I have sequence named TEST.Then I try to render it. Premiere shows export dialog and filename is TEST_1.mp4: I try to rename file to TEST.mp4 (i DON'T HAVE such file in DESKTOP). And as soon as i do this, i receive error: When i change destination - it's all ok. I don't know, why it is so. If i have such file in desktop, it just asks me to rewrite, and then it's all ok. 

i use the latest premiere pro version with i9 cpu and rtx 4070. when i try to erase the un wanted video parts after apply "cut" the red trim head act unusual, its disappears, clone itself and move problematic. do you guys ever face with this situation or know how to fix it?

Hi, when editing the timeline will not stop playing.  I hit stop and it stops for a millisecond and then carries on. It is making editing impossible. Keyboard no longer gets any result from any keys in Premiere.Mouse moves fine, but nothing responds to clicks.I have found a post raising a similar thing in 2017 but seems it is still live and kicking in 2023. It has been for the last 2 days if that helps narrow things down.   

Hi, I've had a similar problem with Audition right from the start when I first subscribed -- the playback in the spectral view of any audio file is jittering/lagging/stuttering during playback while the audio itself is played without a hitch -- and nobody could help me with it. Now I have a similar problem with Premiere and I think the reasons might be the same for both problems.Premiere worked fine the last time I used it (several months ago), where got a message that my graphics card wouldn't be supported with the next update. Now I had to use Premiere again and the playback is now stuttering/lagging, especially the audio. So I thought a new graphics card would solve the problem. I bought a new one, but the problem is still the same. Can anyone help me, please? Thank you and all the best!

Playback and editing with footage from the DJI avata shot in 2k 119.88 fps will not scrub or playback and will hang on frames.  Premier version 23.4.0 (build s6) Before the update to 23.4.0 on May 10, playback was fine for the footage. After the update, playback stutters and freezes. Scrubbing is the same with some frames becoming "stuck" when the timeline is scrubbed. Same when applied to a sequence and settings are changes and forced render. VLC plays the footage fine, same with Windows Media Player. It's only in Premier that the issue happens.  Re-installed app, deleted cache. No-change. Affects all projects with footage from the DJI avata (and my only source of 119.88fps footage). I have not downgraded yet.  ALL other footage from a variety of sources and storage locations plays back fine in Premier. System: 12th gen core i9 12900k 3200mhzAsus ProArt z69032GB RAMNvidia RTX 3050(driver version 31.0.15.3168)Windows 10 Pro Ve

If you click on the .prproj file directly from the File Explorer to open the Premiere Pro,the shortcut keys in the toolbar will not be displayed.If you run Premiere Pro and then open prproj from Premiere Pro main window,there will display the toolbar shortcuts .  Premiere Pro 2023.23.2 ,Win10This bug has been around since at least Premiere Pro 2020 @Kevin-MonahanWhen I updated to 24.3, this issue has not been fixed yet.could you check it please?

Adobe Premiere version 22.5macOS Monterey 12.0.1 I'm importing clips from multiple show titles, and on my harddrive I have clips from each title organized into Folders in Finder, but when I Import the folders, any folders with out multiple clips don't import as Bins. If there is one clip in the folder, only that clip imports, without a bin, and if there's nothing in the folder, nothing happens at all. This is not how it used to work, and I'm wondering if it's a bug. I would like to maintain the same file structure in Premiere that I'm using in Finder, plus if/when I get new clips from these titles, I'd like them to have an existing bin to be imported to. Having to go through and recreate these bins seems like an unneccesary step.