Bug Reports

I did not see this particular issue addressed in past posts, in either this forum or the beta forum. I am posting mainly to point out the issue that existed pre-beta, which may already be a known bug. (did I search known bugs - no, no I did not...) Multi-Cam audio (details to follow) on A3&4 becomes inaudible as clips are added. Waveforms are still present. Preceding clips from SAME SOURCE are still audible. If said inaudible clips are moved up to Audio 1&2 they then become audible, but the preceeding couple of clips are no longer audible. If all clips are pasted into a brand new sequence, oddity persists. If on a section of the problematic clips is pasted all is audible. Eventually problem returns. Screen capture of this in progress:https://f.io/bgAAFGtC This certainly seems like a mapping issue, but usually there is waveform evidence of bad mapping, and it certainly wouldn't change given a single source file. Maybe a buffer problem? Or the cache files, are

Hello everybody I was working on editing in Premiere Pro and suddenly all the linked files lost connection. I have already restarted the application, cleared the media cache and restarted the computer. But it still didn't work. There are dozens or even more than 100 files that have lost links. Has anyone been through this and could help me?

When zooming into the Program window in latest version of Premiere, scroll bar is gone, you can only pan around with the hand tool. Anyone know how to get it back?

Whenever I set an in/out point in the source window the waveform flashes. Visually it's very distracting, especially as I tend to have the window maximised for visibility. Same thing in the Beta version. Pr2024.4.1Macbook Pro M1 (14.4.1)

working on a mac.  In almost every other program, if I try and eject an external drive that the program is accessing, The Mac OS warns me that a program is using it...  But with Premiere, I don't get a warning....  It just ejects the drive and then I get a premiere pop--up telling me all sorts of material has gone offline.  Not a big deal, but wondering whether this is happening on purpose...  I often keep Premiere up and running even when I've stopped working on a project in case the client calls with changes and before I stop working for the day (or night as the case may be), I'll eject all external drives...    so this happens more often than it should...  in my opinion...    But gotta say, if I save the premiere project with the material offline and then remount the drive, and then relaunch Premiere and open the project, all the media is online (at least so far)...

Win11 (installed 4 days ago), Premiere Pro 24.2.1, RTX 4080, i7 13700KF, 64 Gb RamI just finished a project and started to add music into it. Normally I would add a track, use the Remix Tool to prolong the music till the next logical part of the video and use the ducking.Today when I try using the Remix Tool it makes my audio as long as the timeline (endless actually), though I drag it to an exact part of the timeline. If I cut it where the remixed m,usic has to stop, Premiere pro just crashes. I tried reconverting the music into mp3 and converting it to wav - in vain. The peculiar thing is that I switched from win10 where the Remix Tool worked flawlessly to win11. This is the only difference. As I did so with a full SSD formatting Premiere pro is as new as a baby.Other than that there's nothing new in my specs, software or my workflow. Below there's a video. It's PremierePro+Ae+Me REINSTASLLED  afresh, the settings are reset via Shift+Click. The Tool just doesn't work.

This morning I opened up the two projects I started yesterday and on both, the markers I had put on the source clips have all reverted to green. For what I edit, I like to mark the source for my selects and color code them so I can quickly & easily find what I need. Both projects now have all of the markers set to green with no color coding.I opened up a few older projects to see if it was a system wide problem, but my old projects have their old color coding, so I am not sure what is going on. I've shut down & reopened and rebooted, to no avail.Please help! 

I found a strange bug. I have a multicamera sequence with two tracks and slog3 footage. The sequence and project have auto-detect color space enabled. I cut my video in another sequence, also auto-detect enabled. Everything works fine with colors, also the rendering. BUT:After a video is rendered, all the videos on track 2 in my multicamera sequence are not auto-deteced anymore. I see the flat log profile. The auto-detect color space option is still active but it doesn't recognise the slog3 anymore. This only happens on track 2 after the export process. I reproduced the bug multiple times.  Workaround: As soon as i move the clips on the multicam timeline the auto-detection works and everything is fine again......until i render again. After the render process the thing happens again. So everytime after render i now go into my multicamera sequence, select all clips, move them one frame forward and one frame backwards that i can continue working...  😞&nbsp

Whenever I render my timeline it frame cannot be found frames randomly throughout the timeline

After hitting CTRL+M, the export dialogue box pops up. Then I set my preferred settings and hit the export button, and the final export dialogue (the one that shows the export process) refuses to pop up.It always shows in an instance, like some milliseconds then disappears. It happens so fast, that I can't get a screenshot of it (the final export dialogue box).What can I do?

My sequence was rendering absolutely fine and after I edited it a bit more it's now showing this and I have no idea why. Any help would be really appreciated!

As the title mentioned, I cannot import any video longer than 4:57. Say my video is 10 minutes, even in the import menu it will show 4:57. The original files don't have any issue, and the sequence matched the clips (create sequence from clip). I didn't have this problem a few days ago when I was importing clips from the same harddrive, filmed from the same camera (CanonR50 4K).  I cleared the media cache, reset premiere pro settings, rebooted my computer, uninstalled and re-installed the app but the problem persists. I don't know if this is a bug or if it's something on my end. How do I fix this problem?

I selected a sequence and exported it and the last thing to do was save and close the project After I was organizing the desktop and moved premiere projects to another file, open the exported media and the one of the two videos on line kinda self changed like bug because when i choose it immediatly shows the bar bellow, its not correct, not the video i was editting  So i lost the sychronisity of the mask with the maching video and all of cuts Does anyone know  what to do??  after hours of editing ! shoked me ! 

Meu premiere nao carrega a interface, ou fica bugade de modo que fique impossivel editar. Dou play e a agulha nao mexe na time line. Nao carrega todas as abs e etc.   ja formatei pc, ja instalei versões diferentes do premiere e nada.   Nota do mod: Por favor, não use "todas as letras maiúsculas" no fórum. É considerado um grito e vai contra as diretrizes da nossa comunidade. Eu ajusto o texto. Obrigado.

FIrst issue - why does the Premiere Pro version of Enhance not work as well as the online 'podcast enhance' tool? In almost all cases (and I use this tool a lot), the online enhance sounds better and is more effective.Second issue - working on a project now and when I applied enhance to an audio track it created one glitch in the middle of the audio track where an entire 2 second section of the clip was repeated. I solved the issue by cutting the track just after the glitch...it magically disappeared. Anyone else ever encounter this?My overall feeling is that Audio Enhance in PP is a little half-baked at this point.  

On May 10th, making my videos were fine.  As of May 16th and on, I can no longer render my video.  See image at end.  The audio is coming in clear.  The video should be around 20mb, but renders at 2mb.  My Pro version is 24.3.  My PC hasn't had any major updates in that time besides normal Windows stuff.  Video card driver is still the same.  Now, if uncheck the below accelerated encoding, it works fine.  (I determined it is only the encoding is failing)Now, as an I.T. kind of person, I don't like it when something works fine, then doesn't and I have to disable settings that were not disabled previously.  It may not seem like much to be concerned with, but I is still odd.  I tested older video projects prior to this and now they fail to render the video.  I thought maybe it was a specific project I was working on.  My PC at home that is older is working just fine and is similar in settings, just older.  No changes in

I work for a TV station and manage broadcast system. Last week an employee that's working on Premiere Pro experienced crash. To be more exact, it happened just after opening the program. Here's what i know:They didn't open specific project, just the program itself.Premiere pro didn't crash while being used.Installing previous version of PP made it function again and project files were usableWe "solved" the problem, but i would like to know what caused this crash.I sent a report but had no feedback yet. I found the .dmp file and can send it to you privately. Can someone from Adobe help me out with the feedback. I can send you e-mail connected to his Creative Cloud account.Thanks in advance.

After coming back from the weekend I've found the project I've been working on has vanished, as well as the autosaves and all other data, apart from a few render files. Managed to recover the prproj files eventually with the help of some expensive software but they're all 'damaged'.  not had much help from adobe support apart from saying basically 'it's gone, forget about it'. Unfortunately it's been four weeks of work and my main client is expecting the finished product pretty much yesterday.   I've done all the usual stuff, opening in new projects, downgrading etc etc but nothing works. I don't have time to re cut.   I'm running 24.2, and have no issues with CPU/Ram or otherwise. Just wondering if anyone else has come across this wildly annoying 'thing' that adobe seem to pass off as par for the course? And hopefully a work around! 

When I duplicate a sequence, all the changes in audio gain disappear in the duplicate sequence and have to be manually reset.

When editing a video, and then closing the project, re-opening it later, the cuts and edits I made are shifted by a few frames. This can also happen when exporting.  

On macOS it is possible to use the alt+left/right arrow keys in the program monitor in trim mode. On Windows Strg+left/right arrow key works just in the timeline panel but not if the program monitor is in focus. So you have to switch back and forth between the timeline and the program monitor panel to trim frame by frame with shortcuts.  I use Premiere Pro release 23.1. (german version) on Mac and Windows and I tested this on multiple laptops (all Windows 10, german os).  Steps to reproduce: - Use Premiere Pro on Windows (German version) and open Trim Mode - Use Strg+left/right arrow keys (works in the timeline) - Activate the Program Monitor and use Strg+left/right arrow key again (shortcuts are not working)   Would be great to have this working as it does on macOS. 

Bonjour à tous, Je viens tout juste de prendre la suite Adobe et sur Premiere Pro, il m'est impossible d'ouvrir les raccourcis clavier dans le menu 'Editions'... J'ai tout fait, réinstallation, ajout du fichier shortcut dans ses documents, changement de version de FR à ENG, rien n'y fait.... Comment résoudre ça ? Je suis sous Windows 10

Anyone nows why the program starts reproducing the video at a high velocity and with bugs? The thing is that mi time lines starts quick and making jumps on the reproducing videos, and when it runs like ten second it returns to the original and correct way of repdroduce it. 

Hi, I am currently editing aseembling a project on the timeline and Premiere Pro has started to randomly delete video clips from the timeline, as far as I can tell it is only when I attempt to move clips, either forwards or backwards or up/down to a higher or lower video track.  On the attached screenshot you can there are clips laid together on V1 and then it's just empty for a whole section, while the clips on V2 have remained, in this case I highlighted the whole bunch and just tried to move them forward a bit. It's strange cause the audio clips linked to the deleted video are still there and they play fine. Hoping somebody can point out something obvious that I'm missing!currently running version 24.3.0 (Build 59) on a Macbook Pro, 13 inch, M1 20208GB RAM, Sonoma 14.1

Ive purchased adobe premire pro but everytime I go to try and install it or creative cloud I get a system error saying that the serves are unreachable as well as to disable my firewall and try again. I have done that and it did not work. I am completely lost as I dont know what else to do and everything online did not help.