Bug Reports

Model import from Solidworks is broken for Solidworks 2023 files.  I found some older files that haven't been updated since Solidworks 2022 and they import fine, but everything saved in 2023 errors.Please update the importer.  Exporting as a .step file works,but it would be nice to be able to skip that step. I have started creating a cover page with a render for every drawing that I do that gets sent out to a customer, so any reduction in steps and file count would be appreciated.  

Hi, I tried using the latest version of substance stager after several months and the software keeps freezing on the launch screen. I've attached the screen where the applications get frozen. I've tried reinstalling the application and tried using the older versions as well but the same problem persists. Can I please get some fix for this please? 

The new Stager update has this weird bug where the entire screen goes blank. So, it freezes and it's impossible to restore any work (corrupts the files too) - won't close without a "force quit action." I have had to do this several times already and it's very unreliable/concering; Here's a screenshot, if anyone has ideas. 🤷🏻‍♀️(Don't think it's my laptop but for reference, I am running macOS Sonoma, on MacBook Pro M1 chip.)  

Hi there,the UI of Stager (Windows 11) is unfortunately very blurry. Unlike other Adobe programs. On the screenshot you can see a part of Adobe Bridge over Stager - that's where the difference is most noticeable.The resolution on this screen is 1920-1080 pixels (100%).Is there a workaround to fix this problem?Thanks a lot!

Bonjour, Stager ne veux pas ouvrir ce fichier au format USD genéré par Omniverse Composer de Nvidia...Etonnament Dimension y arrive. Mais impossible d'uploader un USD ici??? il est en PJ dans le PDF joint... 😉    

Hi there, Since the last update (Stager 2.1.1.) Stager always usses 100% of all CPU threads to render no matter what number I fill in after "Max CPU threads".This used to work but not anymore. I hope you guys can fix this soon. Thanks in advance and succes! 

Hello, I am trying to apply a decal on a model, except that when I try to open the image file (tried both .ai and .png images) I get a message that could be translated as "we have encounterd a problem while reading the file" Does anyone have solution as to why it does this ?

Every time i load stager the software wont let me use ray tracing on my GPU even though i have it set correctly on both my nvidia control center and within my graphics card settings. I have set it all up correctly according to the "GPU rendering is disabled | Substance 3D Stager" tech sheet but it still defaults back every time i open stager. I run a RTX Quadro A4000. I have updated the graphics driver to the latest also.

ver. 2.1.1-20230727.r.5626-9fbb36fWindows 10 Pro 64-bit (10.0, Build 19045)AMD Ryzen 9 3900X65446MB RAMGeForce RTX 3070NVIDIA Studio Driver 536.99 Attempting to render ray tracing with the GPU will force the use of the CPU.I am attaching the log file for your reference. ※This was written with Google Translate 

Creative Cloud Lizenz war bereits aktiv.Nun Testlizenz für Substance 3D Stager aktiviert und installiert.Start über Creative Cloud Desktop bringt nun folgende Meldung: 

The images I place on 3d models appear in low quality, even if the original is super sharp...??? Is that true?

I'm working with Stager Verison 2.1 on a Mac (Version 12.6.5) Here's what's up.. I attempt to import a model (I've tried FBX and OBJ formats of my own models, and I've tried uploading an FBX model from the Adobe stager rollerskate tutorial. In each of these cases, I get a popup asking my preferred import settings (include unused materials, etc) and when I hit import, nothing happens. The stager screen is black and there are no layers added to the environment. I have waited up to 20 minutes without any change to the scene. When I close Stager and restart the program I'm met with a crash detected error message. It has been doing this every time I have tried to use the program. I am using a 30 day free trial license, so I'm not sure if that has anything to do with the issue. I have not been able to add any models/use the program since accessing the free trial. I've watched multiple tutorials, so I don't think I'm missing anything terribly obvious, but the software is unusab

Im trying to work but is imposible, every time i try to preview my work on raytracing to see the scene and the light if i move the light on the enviroment the software didnt show the real shadows or lights, i want to know if someone else have this same problems, as you can see in the photos the final render is ok but in the preview didnt show the floor reflection or shadow

Hello.Reflections should be rendered / generated after taking textures, materials, inner refraction, and shadows into consideration. This ground reflection bug really ruins an otherwise great, quick render.   

When I tap 'E' to rotate an object in Stager, the rotate control suddenly seems to be missing the rotate arrows.

Hello i have this bug what i can do to fix this

More often than not, the dialog will show the name of my obj file but it's greyed out. I click cancel and on the second try the file is selectable. This happens randomly but often, more than half the time on m2 macbook pro with latest updates. Don't know if it's the cause but I export from the same file every time and overwrite the previous obj to reduce the amount of files on my desktop.

Exporting to usdz format will include hidden layers. It's a mess. I expect to only export visible layers.

the problem is that the saved files do not open and gives an error and the field is empty

I work with a team in China on visualization for products and we have shifted to Substance which has been great, but I have noticed some difference between versions. So current were working on passing render reviews with the link option and for some reason the Stager version my team has doesn't have the option at all. Why would this be? 

I click off of an element or layer and it stays selected (highlighted with the blue outline). I feel like every time I use this program there is another major flaw with it. I want it to work so bad but unfortunately, it just works so bad lol. VERY FRUSTRATED WITH THIS PROGRAM!!!

No matter how hi-res I save an image beforehand, when I import a PNG the edges are pixelated and it looks low res. Not just in Ray Tracing or the working file, but even when it's rendered fully. I am running the most recent version of the app. 

Hello community,I try to apply a picture on a simple 3D model (a cube)The option Menu,  Import /Place image on model is grey out is not available.This is the first time i have encountered this problem.I have tired with Dimension too, or different 3D models whitout any success.Has anyone faced this? thanks a lot for your help 

If I open a file that I locked in Finder (Mac) Stager will give a message and freeze.

If I give a file template status (in Finder info window, Mac) Stager will not respect it. If I double click the file to open from Finder, Stager will open a copy of the file, which is expected behavior. However if I open the file from within Stager it will happily overwrite the original on save.