Bug Reports

Hi, I am working on a project, when I add a behaviour the project does not automatically save, thus when I create the new link the changes do not take effect.  In the top right corner, I can see the blue loading circle, however, it goes on forever and does not complete. Has anyone else had this issue? Thanks! 

Hi there – I was working on an aero project for some weeks now, and suddenly four days ago (around 6PM CEST) updating and creating links was no longer possible. I tried creating links from other projects, where the same issue occured.Also, I quit and reopened Adobe Aero on Mac, the issue persisted.It's the same with the iPad version – no link can be created. Can someone please do something about it?I am working on my thesis project, which is due mid July – and I really need to be able to share it with my advisors! 

My Project looks good in preview mode but not when I see on mobile/ipad via AR QR code not showing anything. I tried creating in new file and then I also compressed my all files but I still see same issue again.I see similar post in the community it seems not resolved or very few people experiencing this issue.https://community.adobe.com/t5/adobe-aero-bugs/object-doesn-t-show/idi-p/13847792 

When activating the experience, the models are much smaller than in the edit/preview view which seems to also be affecting the localization of the objects as well. The tracking is also not stable as the objects float a bit as you move the device. Tapping on the object in the experience also does not activate the applied behavior.  

Hi, I have two AR animations with two seperate QR codes. After watching the first one I am unable to watch the 2nd one because the first one keeps opening even when I enter the new link. Is there a way to fully close/disconnect the first clip so that I can watch the 2nd one and vise versa? Thanks so much for any help! I really appreciate it! 

Hi, I have two Adobe Aero animations that are not working on some iphones (it's working great on other iphones). When viewed through some iphones most of the elements of the animation are missing. Would love some help with this. It is being used for a museum show that opens tmw and I would love for everyone to experience the augment reality animations. Thanks so much! 

I just downloaded the latest version of Adobe Aero. When I open the app all the menu options are greyed out and I get a message asking me to 'Free up space on my device'Running on iMac3.6 GHz 10-Core Intel Core i9AMD Radeon Pro 7500 XT 16GB72GB 2667 MHz DDR4Ventura 13.4 Any idea how to get this to work?

I want to make a sphere of my art but when I add in the second screenshot Adobe aero just loads and does nothingMy system is macOS Ventura 13.2.1

I am hoping it may just be me not knowing how to to a simple task that you regularly are able to do across ALL other Adobe applications:1. being able to keep multiple Aero project files at the same time,2. be able to copy/paste assets from one project to another. How can it be that each time I try to load/import an additional .real file, it completely blanks out what I was working on, and replaces it with the newly uploaded file. Please help me out, hopefuly there is a way to do this simple copy/paste action you normally do on ANY application in the universe. Thanks for any help.All the best,Max

Hi we are a school and have been trying to use Aero, however all the menu items are Greyed out. All I have access to is Exit, Preferences and the Entire Help Menu. I originally installed the Beta from the could, but have unistalled this and also tried installing from the Creative Cloud App, but the Menus are still the same. Any Ideas?

When I log into my account on any device it says that it's loading documents but then doesn't load anything and I can't get that message of the screen and use the app. I think that this is a bug because i've tried it on all my devices and none of them work.

I only made small edits and at first I kept getting an error about there not being enough working memory. The files are smaller, the thumbnail looks promising but instead of seeing my AR 3D model I only see a digital grey box on the ground. I've tried exporting from Adobe Dimension to Aero in multiple ways and still was only able to get it to work once on both my iPhone and iPad, but now... not anymore... very confusing what the correct workflow or order of operations is... Version 2 (Not working): https://adobeaero.app.link/twIPfbfazAbVersion 1: https://adobeaero.app.link/xM6JanajsAb oddly the file that doesn't having a working thumbnail is kindof working?  

Hello.Please, correct me if I'm mistaken.I have tried various services like Overlyapp and Arivive.Now, I have also tried Aero because I have a subscription and thought, why not? In my case, I have an image that I use as an anchor, with animated layers on top. The animation is created using After Effects or Cinema 4D. On my end as a developer, I upload and combine all the elements together and then publish it. Everything seems fine from my perspective. But this is how the user experiences it:1 The user needs to scan a QR code, even if they already have the Aero app installed.2 Once they scan the code, they need to open the specific project.3 Next, they have to download all the video assets that I used. It's worth noting that Adobe only supports GIF format for these assets, which tends to have a large file size.4 Finally, the user can use their camera for object recognition. Is my understanding correct?

Dear all would love your help. I have been runing aero without problem earlier. Now I have this empty working space without options to see / manipulate elements.  How to fix this please ? Did this happened to others ?  thx a million  

Hello,  I'm an Aero beginnner, just downloaded to play with the Geospatial creator on my PC. I've tried loading a point cloud of a tree thats in GLB and GLTF formats. I'm getting the error "ignoringprimitive is not triangle based" over and over again. Does this mean Aero does not work with point clouds?  I read in another post that I need to decompress it. Wondering if anyone's come across this issue.  Thanks

Despite this, I applied changes with a link in a qr code or link. I cannot see my revised version when I've done revision in my scene. Am I doing something wrong or is this a technical bug?  

What is that strange black rectangle that sometimes shows up in previews?

1. Aero Version 0.18.42. Monterey 12.6.63. Try to open any assed4. Expected result: Opens Asset | Actual result: Aero Crashes I work at a college in a domain environment.  I have the latest version of Aero installed in a lab on campus.  Aero opens fine, however, when the students open an asset it immediately crashes. This is happening on around 30 different machines in a lab every single time any asset is opened.  It does output a log, which is attached to this post, but it is a lot of lines and I can't make heads nor tails out of it.  I reached out to Adobe support and they were pretty much worthless.  

Has anyone encountered difficulties when importing FBX files into the Adobe Aero mobile app? Specifically, I am experiencing issues where the animations do not play and the colors are missing. If anyone has found a solution to this problem, please share your insights.iPhone Pro 13 iOS Version 16.3Adobe Aero AppVersion 2.21.2 (60)See screenshot below:  

Hello, the video on iphone 13 pro is very stretched (886 x 1920) and does not use stabilization.

I've got the 1TB hosting offer with 90%+ available the glb shows in other 3D mobile viewing appsexisting aero .real files show with their glb but no new glb can be added  of course usdz fbx obj are never showing this seems to happen every month or sothe glb that I first realized this is an issue with is only 20MB and I've found aero can handle 100MBmy phone has 15GB available so not a local storage problem - the GLB is on iCloud anyway 

Adobe Aero on my iPhone 11 won't open my file with custom character imported? (synced from Desktop creative cloud). It loads to 100% but doesn't open in AR view (video attached).

I create a nev project and try to import a glTF/GLB file, progress goes to 100%, but file opens empty.It opens an old project with the same file normally though.It also loads CPU heavily even with an empty scene, like 30% on my notebook.

Hello, I would like to try augmented reality, but it is impossible to download the Aero app on my Android (V.13)I’m French, I don’t know if it plays a roleCan you enlighten me on what’s going on?Thank you very much

On iPhone 12 Pro Max aero app - downloaded glTF file and saved as .glb ... when pressing "+" (whether from on phone or iCloud) files show but as disabled (not clickable or importable). So no .glb can be imported to a new scene or a current scene. Do I need to uninstall app and reinstall? Any other fix?