Character Animator

Character animator has begun crashing at some point every time use it. An even greater problem is:1. When it crashes, it gets stuck at the spinning beach ball2. I got to force quit, the UI disappears, but the app is still listed in the Force Quit window3. I wait awhile, repeat the force quit. CA will not go away or reopen (through applications or by opening project)4. I check activity monitor and can't see any related process running (that I can identify)5. My computer won't restart because it thinks CA is still running6. I am forced to hold the power button down to force a shut down. So, I've tried these things:1. Signing in and out of Creative Cloud2. Deleting preferences, caches3. Uninstalling CA and reinstalling, then unistalling all CC apps and reinstalling4. Disk repair5. Wiped everything from my computer and did a clean install of Catalina (not ready for Big Sur) So, I'm stuck. Help. Specs:OS: Catalina 10.5.7  Model Identifier: MacBookPro14,1 (13-inch, 2

 You can see in the image below that the eyes, mouth, nose face background are all in the head but when you click back to record the head dissapears  Not sure what I did wrong. I followed the instructiosn ont he YouTube vid. This is my first try at this so please be kind. 🙂

~70% of the time I add something to my "head" folder in a puppet, it will shift everything in the head layer in a random direction back in the rig. I am using photoshop for my puppets and have my puppets rigged up like +Character - Head folder - Body folder Not sure I have ever seen anything shift when adding things to my body folder which contains the body/legs/arms of the puppet. Mainly I have to quickly rig puppets to move things in front of their faces at times. Appreciate any help! =]

I started a youtube series and am looking to outsource the animation of my characters, specifically the vismemes. I was wondering if anyone had any ideas as to how I could mitigate the chance of someone stealing and using my puppets as their own. My first idea, since I am only looking to outsource the animation of the visemes, was to create new puppets with just the mouths and copy the visemes over to a new project (with the complete puppets) once I receive the freelancer's work. I'm just thinking out loud, haven't tried this option out yet.  I would really appreciate any advice I could get!

this has happened twice now where i have already recorded a lot of parts using the puppet but then something happens where it isnt rigged right, i go to the rig to fix it but now the puppet isnt showing...     

Hi,I use Manycam software to use my phone as a virtual webcam.On my computer (windows 10) it works fine using it with Zoom, Webex, etc...But in Character Animator I have black video.What could be the issue and what should I do to solve it?

I am trying to get my puppet move for the first time. I named the layers as the basic CHAD. I think I tagged the eyes correctly. But the puppet's pupils doesn’t  move at all. can anyone tell me why?   

Been having this issue pop up occasionally. After recording a performance, Character Animator won't play. I hit spacebar or click on the play arrow, which lights up blue but... no playback. I am able to watch playback through Dynamic Link in Premiere but not in Character Animator. Any ideas?

Hi, my project has suddenly stppped working - I can't do anything without encountering this popup 'Invalid Surface Image'. I've tried refreshing the scene and moving the project to my desktop with no luck. Is this Character Animator project just corrupt and ruined? Should I start again from scratch?

Hi there,I've downloaded a trial of character animator and am trying to import a puppet, but coming up with this error. Is it because I'm on a trial? I purchased from Graphic Mama and their bonus content will import but not the main ai file. Any ideas? I'm just starting to learn this program...Thanks!

Everytime I save a project it comes with 0KB. When I zip it and try to open, the programs cannot read it

Hi,I am a complete beginner here with Character Animator. I have watched Okay Samurai's videos, but they do not really address how I can make adobe stock character sets into puppets. The below image is what I am trying to make a puppet from. When I have downloaded the image it saves as JPEG and it looks exactly like below. I have tried searching videos on how to transform this, but I have not gotten anywhere. My adobe account is for a student and I have tried using Ps and Ai. I have tried looking for step by step picture instructions with bits of text to help with my understanding, but I am getting nowhere. I would really appreciate some help or guidance.

When I try to save my puppet in Character animator on my file server I get this warning:        Is it really not possible to save on my file server?

Not sure what is going on, but when I blink, the entire eye disappears, but the blink artwork does not display. I have 4 other characters set up the same way, and they are fine.

Hey, I've been sitting with this puppet for hours. I created multiple versions and I'm still running into trouble. I need the puppet to tilt with the tracker but so far it either only does it in the right quarter view, or in the right quarter and back views but with awful distortion. I can't see any difference in the rigging of each view or what the difference is in the two puppets that's causing them to behave differently. The branches on top of the head should be more like very stiff antennae - they shouldn't really move on their own. I've created many many puppets where the head is just the features and directly on top of the body with no neck and they work just fine.  If anyone can take a look and help me out, I'd really appreciate it! https://www.dropbox.com/s/zxbcp50og8wqunb/help_menorah_v2.puppet?dl=0https://www.dropbox.com/s/hl80g9w2y19v4tu/help_menorah-tall.puppet?dl=0

I've created automatic brow wrinkles that use Layer Picker: when eyebrows are up, wrinkles appear on the forehead, when they are down, the brow furrows between the eyebrows. There are five layers which define the layer range, so when it is working correctly the effect is quite effective.The problem is that Ch doesn't seem to understand what the range of my real eyebrows are. I can't get the extremes to register reliably, and sometimes Layer 1 will be replaced with Layer 5 — the complete opposite end of the range.Is there some parameter to adjust that will make Ch more sensitive to the top and bottom of my eyebrow's range during performance capture?

Hello:Characher Animator v4 Build 45MAC: 2.9 GHz Intel Core i9, 32 GB 2400 MHz DDR4 Newbie to CHUsing a purchased puppet & rig - Puppet is going offline before I can record animation.I am adjusting colors in the dynamic symbol library but now messing with layers. ERROR MESSAGE:Incorporating external edits failed for “/Users/colleenparquette/Documents/Adobe/Character Animator/Character Animator Build Merv 2/CH Media/Gathered Media/Albertwithlimbs.ai” Auto-Sync with Artwork will be disabled.Unable to render a 32771 x 829 image I am pretty sure this is a memory issue but I'm flying blind & can not tell how I can fix this. Any thoughts appreciated.  THX ~ C.  

Above the traditional Head and Body group, I have an extra Frontal group tagged as a Head and with Face behavior. This is to control the body with that Face behavior and to allow for more head tilt*. But this extra Head tag confused Body Tracking and produced a pronounced judder effect when my puppet moved--looked like she had the caffeine shakes. This was with only Body Tracker and Limb IK armed. Unarming the extra Face behavior did not fix it. Neither did unchecking Body Tracker's tracked handle of Head--this only nailed the Frontal Head to the background. What fixed it was temporarily removing the Head tag from Frontal. [Other extra Head tags below the actual head group didn't cause issues.] *As demonstrated by okaysamurai...https://www.youtube.com/watch?v=p05NNzb0lzo&t=749s

I want the torso to be fixed in place and for the head to be able to move without distorting. My current setup causes the head to float. please help

This is more of an annoyance than anything.  I build my characters onto the Illustrator file that came with one of the premade character puppets, using it as a kind of a template with the mouth visemes, etc., already in place. For some reason, once I started doing this, the knife and lasso tools (possibly others) don't work on my shapes when working in that Illustrator document.  Try to slice with the knife tool, nothing slices.  Try to select with the lasso tool, nothing selects.  I can copy the shapes onto a new document and the tools work normally.  So there's some kind of setting in that document that I would like to turn off.  Any gurus know how to do this?  Anything to save time. Thanks in advance!

Just upgraded to macOS Monterey. No problems with Photoshop, but some weirdness with CH. Strangely, all these issues disappear after clicking and saving between PS and CH a few times. But at first, the menu bar at the top of CH (File, Puppet, etc.) will not click open, and neither will behavior settings.

I do not know how to restore the default settings?Raul

I'm looking for in person lessons for Adobe Character Animator located in San Fernando Valley in Califorina. Does anyone know of a afilliate program with Adobe where I'm located? I'm having trouble finding anything online. Thank you very much in advance. 

Hi all! I'm having a little trouble getting my Zhongli character profile's eyes to track. When I look to the side, the entire eye appears to squish up or move the head, depending on what I tag as independent. I can DM the files to anyone who can help! 🙂

Hey! I recently made three character rigs for a client. The first rig (Kim) worked perfectly for them. However, on the other two rigs (Didi & Lilo), they are experiencing some issues:> Arms flail wildly during walk cycle> Eyes look off during blinking The biggest issue is that for me, these errors don't show up and I can't reproduce them. I've asked the client to use the same version of Character Animator as me, but that doesn't change anything. I've sent the puppet files as well as the entire project files, but that also doesn't help. I've tried to compare the rigs and see what could possible make Kim work and Didi/Lilo not work, but I haven't been able to find any solution. Here is a video of issues with the arms present for the client: YouTube Here is a video of issues with the eyes and arms present for the client: YouTube Here is a video of the issues NOT being present for me: YouTube And here are the puppet files: Google Drive  Doe