Connect

Good Morning. I am part of an educational entity that uses Adobe Connect to offer its virtual classes. I have a concern and I appreciate that you can help me. If we cancel the account, what happens to the recordings of the classes stored on their servers? Will they still be available even after canceling the service and if not, what time do we have to download the recordings? It's very important. Thank you very much, I remain attentive. Buenos días.Hago parte de una entidad educativa que utiliza Adobe Connect para ofrecer sus clases virtuales.Tengo una inquietud y agradezco que me puedan ayudar.¿Si nosotros cancelamos la cuenta, que pasa con las grabaciones de las clases almacenadas en sus servidores? ¿Seguirán estando disponibles aun después de cancelar el servicio y si no es así, que tiempo tenemos para descargar las grabaciones?Es de gran importancia.Muchas gracias, quedo atento.  

I have the same problem every year.  I get auto payment of my connect account but after the renewal I can not log into the account as it says my account has expired.  I have to then go and use the help desk and get it activated. Well again this year it has happened and 3 times I have been on the online chat help and no one can fix it.  They all tell me that it has be esculated and will get a responce in 24 hours.  Well guess what been a week now and still can't log in.  They are more then happy to take my money but not give me the service I have paid for.   Maybe someone here can get this fixed

I have installed the Adobe Connect client onto my Windows 10 Dell Inspiron 7773 laptop 10 minutes ago.  It opens and appears to connect to the room, but as soon as I click screen sharing or attempt to activate my webcam, the application disappears off of the screen without any messages or indication as to why. What could be the cause of this?   I'm trying to give a presentation which is now not going to happen. Kind regardsMike Howell

Good Morning,Since 11/15/2019 we have problems with the recordings of the classes in HTML since many of them do not load correctly. It doesn’t show the Power Points or the are slow and cut.We were advised from Adobe to disable HTML in meetings but it is a technology that has to be implemented sooner rather than later and above all we have students with mobile devices (iOS) that require the recordings to be in HTML to be able to see the recorded meetings.Do we have any kind of solution? From Adobe Support they have only indicated us that they have passed it to Engineering without giving us more data about a possible solution. Thanks.

In December I got a monthly license of Adobe Connect Learning to provide a training session in Jan-06th.  Unfortunately, after creating the virtual session and sending the invite to our contacts, last Friday, as I tried to view how my presentation would be shown, appeared a message about “user limit exceeded”, but there was no one connected besides me. I’ve tried a lot of changes in my access to correct this situation but anything worked. I also tried to contact Adobe by mail asking for help but no reply. So I would like an information about how can I cancel my account and how can I have a chargeback, as the only reason I bought the license with this specific session and it didn’t work. Hope have any answer now. Regards

I had a adobe connect meeting. The presentation was great and we had slides on the shared docs. One slide has some incorrect information. Can I blur or black out that slide but keep the rest of the recording? 

Hi everyone, I recently attended to a course through Adobe Connect. When trying to get the certificatoin that course would provide, I was told "I had not completed the minimun connection time required". Actually they told me "Their registries showed short and intermitent connections". That thing, besides it would be a nonsense from my part, is totally false, but I don't know if I can prove it, as they have those registers. I experienced problems with the connection (I called them during the course because of that, and warned them about that), but finally got the solution, and after all my connection was continuous, despite what their registries). Is there any way I can get to a registry which shows my real connection time? Maybe something saved into my computer?Thanks in advance. 

Hi.Our Adobe Connect language expires after a few days. I don't know from which vendor the purchase was made last year. How can I find out my Adobe Reseller?Thank You,Best Regards.

Question. My institution recently did away with Adobe Connect, the platform I used to host my Presenter lectures. I have tried several different means in which to publish the presentations and was informed Flash would be going away? In addition, a large number of my students had difficulty with accessing the lectures (i.e..needing to update flash, etc). I even tried publishing within Blackboard solely with the swf file but to no avail. Any ideas or recommendations would be greatly appreciated!

I want to play a sound on user status and chat posts in the Adobe Connect meeting room.I want a sound to play a sound when a green check mark or raised hand is selected, or to notify a chat post.Can you solve this request with some settings?

Dear all,it is possible to cut a meeting record. But is it possible to add parts of another meeting record (record B) to meeting record A at platform of Adobe connect? In case, it is not possible, is it possible to import an exported and edited mp4-file back to Adobe connect, saved there as meeting record?Thanks in advance for answers and help. Best regardsTorst

Dear all,  we are using Adobe Connect and I have to know which hardware/software requirements are needed to use adobe correctly. I found a link:https://helpx.adobe.com/de/adobe-connect/tech-specs.html . But what about the HTML mode? Do we need special requirements there? We use Adobe Connect version 7.  Thanks for your help. Kind regards Fabian and Stefanie

I have extracted and installed the latest version of the Adobe Connect Add-in (9.966) from the Adobe website. I have enabled Flash and unsandboxed plugins in Chrome. When I run an in-browser test, it tells me that my Add-in is out of date or not installed. I can click Install on the test site and it will give me a green checkmark and tell me the add-in has been successfully installed. However if I refresh the page, it will tell me my Add-in is still out of date. How can I install the latest version of the Connect Add-in and have it stick?  

I have extracted and installed the latest version of the Adobe Connect Add-in (9.966) from the Adobe website. I have enabled Flash and unsandboxed plugins in Chrome. When I run an in-browser test, it tells me that my Add-in is out of date or not installed. I can click Install on the test site and it will give me a green checkmark and tell me the add-in has been successfully installed. However if I refresh the page, it will tell me my Add-in is still out of date. How can I install the latest version of the Connect Add-in and have it stick?

We are unable to download or even view our recordings for the past one month or so, although this feature was working fine until now. When I try to view a recording the system is "preparing the room" forever. Need urgent assistance with this feature. 

Adobe Connect Questions: One of your potentially outdated videos said that you can’t use mixed mode audio for breakout rooms (i.e., can only use VoIP or audio but not both)? Is this still accurate?  If so, do you have plans for mixed mode audio to be supported in breakout rooms in the future? What happens if I have a standard account that supports 100 attendees, but 150 people try to register… will user get a “sold out” type of message? Will I be able to manually increase my subscription/room capacity based on the number of people who have registered, before the webinar starts? For example, what if my account supports 100 users but 400 people register… I should be able to upgrade my service to be able to support 400 people in the webinar.  Please clarify. Are users required to download software to use Adobe Connect like they do with Zoom and WebEx? It appears there are only three breakout rooms by default? What if I have a webinar with 100 attendees and I

1.- I have two accounts of adobe connect, How Can I mix them? 2.- I don't know how to change credit card and email 

I have a session that took place last night, I wanted to recover this morning the chat history by email but only part of the conversation is sent to me, how can I get the full?(I'm not the administrator and I can't check the option to save chat history in administration panel so I send it to myself everytime)

I use adobe connect regularly and need the add-in to be able to share the screen.To use the add-in I need to deactivate Flash in my browser preferences.If I don't the dd-in won't open, I can't even force it to open.Any idea why? I use a macbookpro with the latest MacOs and Firefox version.

Hello,I need to be able to open two adobe webinars at the same time.However I run into a problem.If I enable Flash I can open them in two different windows but then cannot use the screen share,If I disable Flas the first webinar open with the add-in but the second one does not open in the browser.I can only open adobe in the browser if Flash is enabled. I use a macbookpro with the latest version of Firefox.I have tried with Chrome and can only use the add-in, won't let me open in the browser at all. Can someone provide a solution?

I'm using Adobe Connect-Application-Version: MAC 2019.5.1.64 Adobe Connect-Version: 9.8.2.Everything works fine but when I connect my AirPods (1st Version) the sound is distorted. Is there a solution or does anyone have the same problem?

A colleague and I were recently testing out the new HTML 5 client for Adobe Connect, and we noticed that participants using the HTML 5 client could use the private message feature, even though we have it disabled on our Adobe Connect account (setting: "When Chat pod is active, disable private messages"). Users on the desktop client cannot send private chat messages (as intended), but HTML 5 users were able to send private chat messages to anyone. Is Adobe aware of this glitch? If so, when will it be fixed? Because of it, we will keep the HTML 5 client disabled for the time being. Thanks for your help! P.S., if it helps, we're using Adobe Connect 10.5.1

When dragging the mouse through text disappears, but when the mouse is pulled back text will come back. Or see VDO. https://drive.google.com/open?id=1VyPNWTaESe6BD0hj91ifMpxinYn0kzjH

Following scenario appears when using iPad with the latest iPadOS 13.2.2When the user has 1:1 session with a teacher everything is okBut in a session with multiple users where everyone uses HD webcam it starts good but then during the session performance is getting bad dp the users should stop their webcam.Users who had high reslolution decreased it to 640x480 but problem still exist.Any idea how to overcome this issue ?(Server is adobe connect : 10.5.1)

Hi,I see a similar post on this subject.  I am trying to take a class off the USDA site and it uses the adobe connect launcher.  This is supposed to be a free account correct?  Why am I getting this message?  Also I have the full version of adobe as well I would think this may be included.  Please help with how to troubleshoot this.  Otherwise I need to report to the USDA website they are posting classes to take webinars using adobe connect and it does not support or wants a paid subscription which is not how this is portrayed on the adobe connect website.