Creative Cloud Services

Hello,I pay for Creative Cloud including Adobe Portfolio. Recently, my Portfolio site lost the latest saved versions in the editor — several updated pages are gone, months of work missing.One of my sites was previously live on a custom domain mariabieniek.co (now expired), but the updated content is no longer visible in the Portfolio editor. I’ve checked all my sites under my Adobe account and the problem remains.This is a serious service failure, as I rely on Portfolio for business. I need Adobe to: 1 Escalate this case to the Portfolio Support / engineering team.2 Check server-side backups or the last published copy.3 Restore the missing data or provide an official explanation. Has anyone else experienced similar data loss with Adobe Portfolio? How was it resolved?Thank you.

Hello, due to missing space on my initial drive i wanted to change the installation directory for the apps. and, oh wonder, it doesn't work. when i was reinstalling for example dreamweaver, it was still pu on my c: drive, instead of the set up golder on another harddrive. in the cloud settings the other drive is set, but the installation seems to (cursing removed) about that setting.   any ideas?    btw, those themes i was forced to select, have nothing to do with my question. why am i forced to select them at all. they don't make it ease to users to find this, in contrary.

On 12/09/2025 I was contacted through the Behance messaging inbox for a supposed graphic designer job, the account is this kurobo koyeibo and the  message said this:Hello am glad to inform you that we’re a great search for a designer with what I saw on your profile I want to believe you can handle the job if interested send a message to the contact number for more information +1 (854) 234-8550   I replied to him: Your Behance profile seems a bit suspicious to me, I don't want to fall for any online scam. Please prove that it's not a scam and that you are actually looking for a graphic designer. Here is my cell number: [removed].   It has been nine days and he hasn't responded to the message, I also didn't write to the number he gave me; they are probably trying to scam me or hack my phone. I have already reported it to the Behance platform and I am also sharing it in this forum so that you are warned in case you receive any message from the same account or simi

I'm creating an Adobe Portfolio.I've never set up a web page of my own, although I did buy a URL.On the Contact form in Portfolio, I would like the Contact button when clicked to send the message to my email. Is that possible?If not, what workaround can I use?

Here is the "Contact" page of my site:https://jayaustindesigns.com/contact I'm using the Lukas theme with the color scheme switched to light. On my "Contact" page, the text input boxes are black with white text, which looks very odd on a light page.  Similarly, the "Submit" button is white with black text, which could be easy to miss on a light page.  Can I make these inputs be white with black text?  Can I make this button be black with white text?  These seem like things that should change when I select the light color scheme, but they do not. (FWIW, the same issue occurs with the Ludwig theme, as well.  These are the only two themes that default to a dark color scheme.) Please let me know if there is a way to have light text boxes and a dark submit buton with the Lukas theme.  Thanks!

Hello, for like past 6 years my subscription was paid by my school, yesterday that subscription ended and all my documents, my art, my work on cloud dissapeared. Today I decided to get new subscription to finish my work and acces my cloud documents - I choosed he "digital photography plan" as I needee most just PS now (I used to have he full CC plan before). But the problem is that I still don't see my cloud documents even with active subscription. I'm still in the 7 days free trial tho, so idk if that isn't the problem, doesn anybody know? I wonder if there is a way to get the documents back? Or if there is a way to contact Adobe in other way than the AI chatbot who is useless?

Hi there. I'm using a Mac, running 13.7.5. I use a variety of Adobe apps, predominantly Photoshop, Illustrator, and Acrobat, but also occasionally InDesign and Audition. Every day, or sometimes multiple times a day, Adobe Crash Processor launches, and proceeds to gobble up several GB of system memory.   It does not seem contingent on my actually using any Adobe app (aside from Creative Cloud running in the background). This might go without saying, but: when I do use the apps they aren't crashing, so I don't see any reason why the crash processor should be activating in the first place.  I can terminate the process with Activity Monitor, but it inevitably recurs. I've tried rebooting the computer and updating the apps to the latest versions, but this doesn't seem to have any effect. I could upgrade my OS to Sonoma or Sequoia, but if anyone has another solution that might forestall an entire OS upgrade I'd like to try that first. Any help anyone has wo

I’m encountering a runtime error related to the following module: Program: ...\node-vulcanjs\build\Release\VulcanMessageLib.node File: C:\bd\workspace\CCX-Process\release\...vulcanadapter.cc Line: 412 Expression: vulcan_ Chat GPT reports that this appears to be an assertion failure within a native Node.js extension, possibly linked to Adobe Creative Cloud’s CCXProcess.  I would be grateful if anyone could answer the following: 1.  Is VulcanMessageLib.node a proprietary Adobe component, or does it rely on third-party libraries. 2. Can this module be disabled or isolated without impacting core Creative Cloud functionality 3. Are there any known compatibility issues with recent Windows updates, Node.js versions, or Visual  4. Is there a patch, update, or configuration adjustment that addresses this assertion failure? Please let me know if you require additional logs or system details. ThankyouTony K 

Hello, When I try to reply to the messages on Behance, it gives me "your ability to send messages has been disabled". I can't solve this problem. Can anyone help me? 

Using WIN-PC and Android-Smartphone for document exchange and sync. syncing works but I do not get any notification on my smartphone when docs are updated on PC. Verwende WIN-PC und Creative Cloud um PDF-Dokumente zu synchronisiern und aktualisieren. Die Synchronisation vom PC auf Smartphone funktioniert aber ich bekomme auf meinem Smartphone keine Benachrichtigung, dass eine Aktualisierung erfolgte.

Hi everyone, I posted this several years ago, but didn't get any reply: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/questions-on-cloud-storage-local-copies-and-quot-synced-and-backed-up-quot-filter/m-p/13830250#M79462 Things are getting worse: my 20GB storage is now full even though I use the Lightroom cloud only for synchronizing Smart Previews. How can I remove the "ghost" content and recover space? Any help appreciated! Thanks

Bonjour à tous,J’avais un abonnement académique (offre étudiant/jeune diplômé) à Adobe Creative Cloud.Mon abonnement a été désactivé sans préavis et, depuis, je n’ai plus accès :à mes logiciels,à mes fichiers enregistrés dans le Creative Cloud,ni à mes projets Behance et Adobe Portfolio.Je n’ai donc pas pu effectuer la migration de mes projets vers mon compte personnel.Ma question est la suivante, est-il encore possible de récupérer mes fichiers (par exemple via une réactivation temporaire de mon espace cloud) ou bien de les transférer vers mon compte personnel ?Je vous remercie d’avance pour toute aide ou indication sur la marche à suivre.

I think this may be Adobe Creative Cloud related.  But I have recently installed Creative Cloud and various apps on my MacBook and noticed soon after that a folder called Red Giant appeared in Users/Shared folder (see screenshot) As far as I am aware I have not installed Red Giant apps - so guessing this must be Adobe CC related.  Does anyone know if that is the case, and what the point of the shared folder is? Many thanks? 

Hi, I need urgent help with my Behance account.My Behance profile is here: https://www.behance.net/raissacoelhoI created my Adobe plan through Saga (education account), but it used my personal email (coelhoraissa95@gmail.com).Now my Business ID was closed, and I cannot access my Portfolio with my Personal Adobe ID.All my projects are missing when I log in.I need my Behance/Portfolio content migrated to my Personal Adobe ID (coelhoraissa95@gmail.com).Can you please help me recover my projects?

Hello, Visitors using NordVPN receive a 403 Forbidden error when accessing my Portfolio site.I’ve tested this across multiple devices and VPN servers.This limits access to legitimate users. Can this be addressed? VMT

I have CC through my institution yet I accidentally created an adobe portfolio with my personal email address ( Can I link the new account to my student account?)

actualmente tengo un plan desde hace apox un año, y el LRC, en la parte superior me pone modo de prueba finalizado. Ps se abre con una invitación a activar el periodo de prueba, que si no lo activo el programa se cierra, y llevo pagando el plan desde hace apox, un año, y esto no me habia pasado nunca

I upgraded my cloud and now I want to put all photos in my cloud, +/- 900 GB. I have devided my pictures in a classic structure in window explorer several maps. But now I can't load this maps / structure into the cloud but only the pictures individually. Is there a solution for this ? 

I have a problem that I can't access my very own project because I need permission and I don't know how to give permission to myself to access my own project

I've gone into my settings and turned on auto-update.  I've set both of the check boxes for applications to be checked, but still it doesn't auto-update.  Instead, while I use Photoshop Beta, I get messages telling me that there's a newer version I can download when I close the app.  I've ended up adding CC to my start up so that, when I boot, I'm at least told what apps need updating and I can bang that out before opening them.  But I just want things to autoupdate when I'm not using them.  What could I be missing here?  Working on Win11 Home and not SUPER techy, so be gentle with your techy responses.  🙂  This has nothing to do with Collaboration, but it wouldn't let me post unless I picked one of four topics that this has nothing to do with any of them.  lol.  If I'm posting this in the wrong place, please advise on that as well but this sounded like the best fit.  

Hello Adobe Community,I’m a Behance PRO member and recently found that my ability to send messages on Behance has been disabled. This is a critical issue for me as I currently have ongoing client projects, and not being able to communicate directly is disrupting my work.I submitted a support request yesterday but haven’t received any reply yet. For a platform of Behance’s scale, I was expecting quicker assistance, especially since messaging is an essential feature for professionals managing active projects.Has anyone else experienced this issue, and is there a way to escalate the request for faster resolution? Any guidance would be greatly appreciated.

notieced since a few days ago, this app is running background.  not sure if its legit app for adobe.Node.js JavaScript Runtimelocation is here: C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs i want to make sure this is not malware or spyware...   i am not tech savvy but enough to know to stay alert any new activityies as i noticed that i saw this app pop (green logo) up time to time (appear and disappear in a secon) so i went task manager to see what is running background and found this... Please advise if its safe or what to check if its legit. Thank you.  

Hey Adobe community! About a month ago I found out that when I tried to log in to Behance, it said "You don't have access to this product",  I contacted Behance and got in contact with one agent asking me for my log in email, and never replied and closed my ticket. I contacted them again, but my ticket got closed again without any communication. I did search through the community posts and nothing solved my problem.  When I log in to my Adobe ID, it does say I have access to Behance. I also contacted Adobe but they said this is a Behance issue and told me to contact Benahce... I am so confused and upset right now, that I cannot access my work on Behance, and that Behance is refusing to help me with it.  Does anyone have any ideas?  Attach a screenshot of them closing my ticket without solving it... 😞 

I had a Behance account under ishracox@gmail.com with my portfolio. After getting Adobe Creative Cloud, logging in with Google creates a new empty Behance account. I need to restore access to my original Behance whcih was https://www.behance.net/ishrakulmunzerinmy old account still exists but I can lon in and instead a new account appeared which is https://www.behance.net/ishrakumunzeri1

I am trying to redeem a code for a 12 month Adobe Creative Cloud Photography subscription that I got with my new HP laptop. I read that the code is tied to the device, so I use my laptop. I clicked on the link in the email from HP, which automatically opens up the page for entering the code, and the code is correctly pre-filled. When I click active, I get the error " this code is invalid". What could be wrong? The account that I am logged in does not have any active subscriptions, and I didn't have a subscription before (not sure if that plays a role). What could be wrong?