Creative Cloud Services

Please tell me how to rid myself of the virus like program called ironically CEF HELPER. If this is a piece put in here to data mine or do nothing but take up CPU resources and you do not know how to remove it, please remove my subscription to your lousy software and I will find a linux alternative.!!!  jeremy richardson

Bonjour,  depuis le 27 août, mon compte en banque se voit prélever 19,50€ par Adobe Creative tous les mois. Cela ne vient pas de moi, je crains qu'une personne mal intentionnée paye son abonnement étudiant avec ma carte bleue. J'aimerais savoir s'il est possible de connaître des détails sur le compte Adobe qui utilise mes coordonnées bancaires afin de mieux comprendre la situation.Merci beaucoup, 

For a few days I have been unable to update Adobe Creative Cloud (ACC). There is a notification of an available update. But when I try the update fails and I get a message to say "another installer is currently running which must be closed before updating the product. Please close other installers. Error code 87". But I cannot see the other installer in task manager. I have tried repairing and uninstalling ACC but this also fails and I received a similar message about another installer currently running.  I am still able to directly access Lightroom Classic and Photoshop  - but not through ACC. Can anybody help please. Peter.

I recently tried to sync a few files to my account, some of these failed ( ah well ) due to not recognised characters ( , .  # ∞ % etc ) do any of you good people know how to remove the warning . thanks 

Recently I was bad lucked and I broke 2 computers (like hardware dead). I have a valid Key for Adobe Premiere Element but it is activated on these 2 computers. I tried to deactivate these 2 computers using my Adobe Account but they do not appear there. Is there any way to contact someone from Adobe to fix that? I cannot find any email or ticket manager to do so. I literaly used 1 of the 2 computers only 3 days.Thank you !

Hi all,Not much else to say, just curious if anyone has found a way to do that.Thanks.

Thank you for telling the bug, This is pretty much what I can do (My recent answer that I got):The problem isn't the app, but maybe because you didn't have enough storage or your graphics card is not supported (Intel® Graphics card) I suppose that this is the answer.

I don't think this is currently possible, so this might just be a feature request. I have multiple CC Libraries that I am subscribed to - many of which I don't control and cannot edit. While I can see all of the Libraries I am subscribed to in the CC Library panel, it is all over the place as far as sorting and organization.  For example, I have three separate Libraries from a company that I freelance for. They show up as three separate Libraries in the CC Library panel - which is organized alphabetically - so they are scattered throughout my Library list.  I need a way to organize Libraries so they are easy to find when there are a bunch of them. In the previous example I would like to group all three of those Libraries into one entry labeled "Company Name". When that entry is selected maybe it drops down a nested list of the Libraries attached to that grouping.  Is that possible already? If not, is there another way to tackle organizing a large Libr

Where has the multiple photo save selections gone. I only have about 4 showing, no .jpg etc?

How do I do that?

How do I open a PDF file to view instead of having to save it first?  Thanks

today, somebody created an ambiance page called "drawings" (see below the 3 notifications without identity, and the ambiance with no identity), linking to pictures in my album. Normally the reference to the person is clear, in this case there is no identity ... what does this mean ?   Title edited... Moderator  

Hello,since switching app language only works through uninstalling & reinstalling, how do I best go about this so I don't lose all settings - again? I have already failed in doing so with PS (luckily I had actios & patterns saved, after losing everything in a previous PS update), since apparently the english version setup doesn't anticipate there may have been another language installed previously and doesn't load the settings I asked to keep on uninstalling.I still have to da this with LR, Bridge & AE+ ME. Please advise how to proceed safely.Thanks 🙂

What software is the easiest to create an animated card that can be send out via email?for example  Christmas tree with presentsclick on presentpresent opens out pops a message I want to send it out via mass email and post in social media [if possible]

Same problem.  Searched the knowledge base and googled this issue. They only seem to provide answers for Windows users. Very negligent.

Why is it that ** every time there is a major update you (Adobe) manage to delete ALL my ** Multi-Screen Workspace setting off every single ** app??????What's the ** point of synchronising all our setting to Creative Cloud when you (Adobe) manage to lose them as ** well. ** You may replace with you the harshest expletive word in your own language if you don't get my point. Br Barry

I have to make space in my ssd but i'm afraid that if i delete folders of creative cloud, that are in my external memory, they will also disapear in my cloud. is it so? how can i be sure no to loose my work (videos, photos...) if i clean my starting engine ssd card?Thanks.

Pop-up advertisement for an Adobe event on my desktop computer today? NOT APPRECIATED. I'm trying to work, here, to earn the money to give you guys a giant monthly subscription fee even though I never use 3/4 of the apps I'm paying for, because a person can no longer simply buy the software they use. Give me a break. I have never had one of these things float up over my workday before. I'm disgusted.

Hola, hace poco usé la herramienta de mejorar fotos en Lightroom pero no me percaté de que se mejoraron aproximadamente 500 fotos, entonces el almacenamiento tanto local como en la nube llegó a un 87%, mi pregunta es cómo borrar esas fotografías mejoradas, ya las borré de mi almacenamiento local, pero en la nube me sigue apareciendo que hay un 87% de espacio ocupado, solo que cuando entro a la versión web, estos archivos no están, les agradeceré mucho su ayuda, que tengan buena noche.   

What to do when the Creative Cloud Libraries panel doesn't load (adobe.com)I have tried all the methods, even reinstalling all adobe software, using ccl to clean up the reg, and manually installing the library (it shows success, use AdobeCreativeCloudCleanerTool to correct HOST.No one method can successfully solve the problem.I can go online without internet problemsNo antivirus softwareIt will appear every other time, and it will not be solved until I reinstall the window. Is there a way not to reinstall the window?

When I open the CC app (on Mac) it gets stuck at "getting storage information" stage so I cannot turn file syncing on  or off. This has affected other areas like my fonts page which also stays in the loading stage. I have tried:- Relaunching- Quitting other programs that may impact syncing- Repairing the app- Deleting and reinstalling the app- Changing sharing info on the adobe file to "read and write" Are there any other options? Thanks

I have seen other postings in this community regarding this topic line, and I hate doing this; however; the links to the Adobe Support Community are the only support links that actually 'takes' a person somewhere that appear to work as described.I do not know what Adobe is about, but direct support evidenty is not one of their efforts now. As has been reported on the community in the past, and as things continue, clicking on a CHAT (Talk to a real person) link does not take one to any type of chat function, but takes one to a page that is only a fancy graphical point and click FAQ, There is no real person about it at all. The pages have no phone numbers listed, no statements that say that CHAT is really only available on certain days at certain hours etc.. I thought that I have seen Adobe reply to posts of this sort in the community so I am posting here.  If they do indeed reply or if someone happens to know; why has Adobe stopped direct support in the first place? 

When browsing through Adobe Stock in the CC Libraries in InDesign, I am unable to download/access any photos after licensing. I get a spinning circle and then says it's unable to download. Then I try to go to the Adobe Stock website and download directly onto my computer and it doesn't do anything. It says the photo is licensed and asks if I want to re-download, but when I do it doesn't respond. In the past I have browsed the website and when I license photos through there it updates on CC Libraries with no issues-almost instantly. I figured I would use the cloud feature more to save some time and storage space, but it's causing me more problems than solutions. I've attached 3 snapshots:Error dialog box.Licensed photo unable to download in CC Libraries in InDesignWhat I see on Adobe Stock's website when I try to download the photo after it says I've already licensed and downloaded the photo already. Has anyone experienced this or know of a solution? I have been having a

I have made many Indesign documents on my stand alone system using the Creative Suite. Can I work with those files on the Creative Cloud and if so, how I can open these files up there?

I purchased a yearly contract to give Adobe a fair shake and test ride. I knew the learning curve would be there. So, I thought a year would do it natural justice. I subscribed to what I thought would be all of Adobe. The intention was to change the ecosystems in my company operates. Most of what is provided by Adobe is availed in Open Source or some other branding.First strike - I had to downgrade my phone to run Rush. We all thought that very odd. But whatever, I bit the bullet and downgraded. Strike two - Deception; this is very serious to me. I was under the belief that I had purchased a yearly script to Adobe products. One thing I do is gaming and screen recordings. I had a project in mind and was dreading it because it would require close attention to details to make sure everything that needed to be redacted was. And I was not sure if I knew how to edit on Xrecorder. Ding! Ding! Ding! I have Adobe CC Subscription! I should learn about the Adobe ecosystem. I don't recal