Creative Cloud Services

Hi there, I recently quit an old Adobe account for a new one and whilst I am able to sign into my new account online, I can't sign in to the Creative Cloud Desktop app. It appears with this window (see image) whenever I open the app and when I click 'Sign In' it refreshes before the same page reappears. I have uninstalled (using the Creative Cloud cleaner tool) and reinstalled the app but continue to have this same issue. Please let me know if you know how to solve this 🙂

hi alli really hope someone can help me, i have a huge problem with my creative cloud.i am no able to login and so download the stuff. on my mac pro it worked but not on the macbook pro.uninstall and re-install is already done, cache cleared and i also used the adobe cleaner tool.many thanks for you help!

Hello! I just recently reinstalled Creative Cloud on Windows 10, but for some odd reason it doesn't show it in my desktop nor on the start menu. However, I pinned the application into the taskbar for the time being. Is there anything I can do?

Is this a scam email I got or is this for real? I have tons of files with linked assets. Every huge file I work in illustrator includes tons of linked assets. Are you telling me now that all my linked assets will break and I will have to move all those files to the cloud library, and do manual relinking? Why would I want to do that? How much more do I have to pay Adobe for extra cloud space in order to host all those assets for me, now that I can't link locally anything? Cause I have gigs if not terabytes worth of linked assets. Do I get unlimited free space from Adobe, or my 100gb is all I get? You know Adobe, I understand that you want to make life easier and more flexible for designers, but with every major change you do like that, this requires designers like myself to relearn entire workflow that I became comfortable with. I don't want to learn a new workflow. I don't want to watch another tutorial; solve workflow and interface problems. I just want to design. 

I recently created a new folder inside my Creative Cloud Files folder via Windows Symbolic Link. (The actual folder is in another location is on the same drive). I did this so that I could sync the original folder via Subversion to a subversion server.Creative Cloud will not sync anything I put into the symlink'ed folder. However, it will sync files that my colleagues put into their Creative Cloud interfaces.Any idea how I can fix this? CC won't even sync files that I "upload" from another location into the Cloud version of the folder. It would seem that if my interface will sync files that others put into the folder, it should (at least) sync files I put into the Cloud copy of the folder via the "upload" action.Bob

How often do users have to change Adobe ID cloud account passwords?  45, 90 days?

hi guys~I bought an EV code signing certificate,how can i sign the plugins .api file? 

I have been struggling with this for a while but I can't log into the creative cloud desktop app. I've tried everything suggested on other forums, and nothing is working. I've deleted all CC apps, programs and files, restarted my computer, uninstalled and reinstalled Creative Cloud countless times and still I get the error. Please someone help. I can't access any of my adobe programs because they all go through this app. 

I have already copied all CC folders to an external hard drive in preparation to use it as the permanent golder location.I have been reading and now worried that if I 'move' them using the option in the settings that I will duplicate everything.Was copying them first the right thing to do?What are my options?kgb

Hola, alguien sabe como solicitar las facturas para impuestos?

I can see the issue is mentioned before many times: but how can I safely delete the local files of my creative cloud folder? As I presume now the files are always synchronized with the online storage - so it takes a lot of the local memory. I would like to have my files in the cloud and download them when I need them. It will save me a lot of local space.Can somebody explain how to do this safely without losing data?Tnx!

I am trying to get used to the cloud for workflow. I love it working between desktop and ipad and between apps on desktop...BUT when I create a folder in say illustrator..It shows up in photoshop and those are just illustrator files..So If I make sub folders I really need two sets..PSD and AI? Id rather have one set show up for vector images and one show up for rasterized becausee i use the same naming conventions. So when im in illustrator I have OPEN PROJECTS/ PROJECT NAME. So when I o this in illustrator the folder shows up in photoshop and of course those files cant open. Im assuming I cant just show photoshop folders and illustator and after effects folders when im in that program so I need a new naming convention? Any advice? Hope I explained that properly. Thanks!

Dear forumFor two years I'm using Adobe for my class. One of the sections I work with is Portfolio. I've made a webside for a new potential customer.Next year my class is finished and also my subscription at Adobe's. I'm worried about the continuation of this site: how can I still update this site? Is ther a possiblity to export it to Dreamweaver or to get the data where it is written?I hope to here from you because to build this site to another format is a hell of a job....Lost of greetings from Holland.Gaab van Loenen.

My client has shared design on creative cloud but I can only view the files. I am unable to download the folder. can anyone please help me out.regards    

Hello!I'm trying to to permanently delete deleted files in my adobe cloud files space but it gives me an error message: "Can not delete an asset permanently because someone has restaured it"And other question: I have just 3 photos in the cloud. Why is my "creative cloud libraries" folder over 3GB?Thanks

Hi! We have a corporate network. I downloaded and installed Adobe Creative Cloud. But the program can't connect to Adobe servers.We have a Proxy server, but the program does not see it.Please write where there is a program setting to use a Proxy server?What should be the network settings for the program to work?

Hello Adobe Support community,Since about a month ago I've been experiencing issues with the creative cloud app and thus all other adobe applications. As the title implies, I am stuck in an infinite login loop. I have seen other posts addressing this issue, but to my knowledge I haven't seen a clear solution to the problem. I have tried deleting and reinstalling but it still does not work. I am wondering if after these years someone has found a solution to this problem. Basic information about my computer: it runs on Windows 10 and it's powerful enough to run the adobe apps. For specifics, please ask. Translation on screenshot: You've been signed offPlease sign in to keep using adobe applications                                                  (sign in)

I had restarted my mac yesterday. Then my files in Creative cloud files were all gone. I searched everywhere in my mac but it didn't seem to appear at all. Is there any way to restore my missing file? i'm crying.😭

Mac. I'm working on a large and long project and have started saving the files to Creative Cloud instead of iCloud. The "other" category in my storage bar has exploded, and I am starting to run out of room.  Can I somehow get rid of all the local copies and store everything required for the project in the Creative Cloud, only pulling down what I need on the day I need it?

Hello to all: I've been using Adobe InDesign 2020 with no trouble for years and have a subscription for Adobe Creative Cloud. The other day, I get a pop-up error message that says "Sorry, this product doesn't seem to be licensed" (SEE BELOW) this is now happening with Acrobat as well. My IT department is having trouble resolving this - we've already tried re-intalling the software and re-booting, to no avail. The file actually comes up, but then closes automatically after the message. Any ideas?? Should I contact Adobe and ask for the License Key?? Something else?? Please advise ASAP. Thanks for your time and consideration of this matter.   James D'Ambrosio EMAIL REMOVED [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information][If you are posting using email, please turn your 'sig file' function OFF for posting]      

At my work it is not allowed to download the app but can i use PS and LR online with the cloud?  

Hi there, I wish to buy the Creative Cloud Suite for my daughter, however she is not 13 until February. Therefore I am wondering if I purchase the normal individual plan for her now , whether I would be able to change the payment plan to a student account when she is 13 years old?ThanksJames

Hi huys, I currently have monthly subscriptions to InDesign, Photoshop and Acrobat Pro.If I now subscribe to the Creative Cloud all apps - currently on discount - will these other subscriptions be cancelled, and will I incur any extra costs?Thanks for any help.

Hi there, Still on the 7 day trial for Create Cloud with Lightroom and 1TB storage. Never used any of these apps before and I am confused how the cloud storage works and integrates into Lightroom and Photoshop Express. In Lightroom, I created an album, uploaded some sample pictures and made some changes. The cloud symbol shows they are uploaded and synced. In my account, I can see 5 GB used from the 1 TB. In Creative Cloud Desktop, I see 5 GB is used as well, and File syncing is 'up to date', but nowhere do I see the actual files I uploaded in Creative Cloud. When I open the Settings, below Syncing I check the folder location is set correctly to the folder I designated, but it stays empty. Then when I proceed to create a Library in Creative Cloud and upload 3 sample pictures into it they are not shown in Lightroom, but when I go to the web version of Creative Cloud I see them there. Lastly, when I go to Cloud Documents in Creative Cloud I see a folder called 't

I am trying to sign in to my Adobe account on my new MacBook, so I can download Adobe audition. I am receiving a grey prohibitive symbol (seen attached picture), and therefore, am unable to sign in. Please help! Thanks.