Creative Cloud Services

Hi,Every single file I add to my CC Files section gets zipped! Makes it extremely tedious to open every single file in a zip program and go trough de-zipping process for single files. I have hundreds of XD files and if I want to open them at another location I have to de-zip every single one at the time?! That's eye popping. What's the purpose of using a cloud service then? I might as well bring an external drive with me, oldskool way- How long is this supposed to go on? Please tell me there's been an misunderstanding.

I have lot's of svg files that I shared on Files, when both my collaborator and me view these files in CC they change names randomly. Seems to me that this is a labeling bug cause I as the owner have not changed any filenames and the changes happens whenever the page gets refreshed. So, if a file is named red_star it can suddenly take the name of another file in the folder named airport_icon. The same file can switch name to something else that is not correct. When I open the file it is indeed the red_star file but the name as mentioned gets randomly changed to some other filename in same folder. Both me and my collaborator is on W10. Tried to access the shared folder on Chrome, Firefox, Edge and Vivaldi with the same result. All is up to date on software. No CC updates available.Also, the preview feature is not stable. Sometimes I get a visual preview of the svg, but the next time I load the page I see only a white box although the content itself is not white but black. This whole thi

As far as I can see there are two collaborator modes: Can view and Can edit. I decide this when I share a file or folder on CC - but how do I change collaborator status? After looking for ages for a plausible action button, link or obvious section where I can administrate my shares I tried the not so obvious and quite quirky routine of going back to where I ADDED the collaborator altough I'm not trying to add anyone. So I went: Share - Invite to folder. Then I came to a window where the name of the collaborator was and the status is Can view. I don't believe this is actually the intended navigation pattern? Cause it is very bad UX! Anyhow, when I finally got there and switched the status from Can view to Can edit the button named Save underneath is greyed out. Can't save the change in other words. So what's up with this? And I also wonder what the difference between Can view and Can edit is? Does this mean a person with view status only are not allowed to download? There's a substantia

I recently got two notifications from Adobe telling me that Parcel_Public_Sharing "opened and viewed" my profile. Does anyone know what this means? I want to make sure that my documents are safe and that a third party does not have access to them.

I am trying to access my CC Library and it will not sync. When I mouse over the icon, it displays, "unable to connect to server." I tried logging out of CC and logging back in, but it is not working. I am trying to access a saved swatch library on Illustrator, Photoshop, and Indesign. Anyone know how to resolve this? Thanks!

Bonjour,Nous avons 4 postes connecté au cloud (plein à 50%) et une connexion internet fibre très rapide (1Gb).Et pourtant, la synchronisation des fichiers entre les ordinateurs met toujours énormément de temps.C'est difficile de travailler correctement dans ces conditions. (Sans parler des fichiers conflictuels qui se créés sans raison) C'est pareil chez vous ?Bien cordialementHello,We have 4 stations connected to the cloud (full to 50%) and a very fast Internet connection (1Gb).And yet, the synchronization of files between computers always satisfied enormously of time.It is difficult to work properly under these conditions. (Not to mention conflicting files that are created without reason)Is it the same with you?Best regards

When you do a security scan for vulnerabilities I get a warning of HIGH threat that there is a way a hacker can do a series of attacks including Denial of Service attack and it has to do with the Node.js version being outdated. The Cloud Application needs the latest version of Node.js which is 10.7.0 not the outdated one from the download 6.9.2.0. I don't want to be hacked AGAIN so how do I update this without ruining the program? It's part of a library? I was recently hacked and the person got into my Facebook and did LOTS of damage. I have reformatted my computer but now I have this issue. This is the information the security has:Multiple serious vulnerabilities have been found in Node.js. Malicious users can exploit these vulnerabilities to cause denial of service. Below is a complete list of vulnerabilities: An unspecified vulnerability in the HTTP parser can be exploited remotely via Content-Length parameter to perform unspecified attacks;A regular expression vulnerability in the

When using Illustrator CC and Photoshop CC, I always save my files onto the "Creative Cloud Files" folder located on my work desktop so that I can access all of my work from my iPhone or on my laptop at home.The issue I'm having just began in the last week, where it says I cannot save files when I'm saving to the Creative Cloud Files folder; because... "file is already in use," "you don't have permission to modify files in this network location" or "could not write the file. an assertion has failed."Below are the error messages I receive when attempting to save files using "Save" , "Save as..."  or  "Export-->Save for Web (Legacy)."- I don't have these files open anywhere else.- No permissions have changed in this network location to cause this problem (to mine or my IT Director's knowledge).I have done these things to troubleshoot so far...1. I've updated Illustrator, and Photoshop then restarted my computer2. I've uninstalled then reinstalled Illustrator and Photoshop3.

All my apps say I don't have Creative Cloud Installed, but it is (CC 2018) so I can't access LibrariesI have tried uninstalling and re-installing, still shows that I have no CC app.

Hi,A file I share with my colleague via a private network doesn't open anymore after I opened it while my colleague was still working on it. The message error says the file is damaged and can't be retrieved (error code nr 5).I have installed the BlindOpen script which I found here Re: InDesign 6 is crashing when attempting to open a particular document. All others are opening OK. but I get a javascript error message confirming the file is damaged and can't be retrieved.Is there anything else I can do to fix the problem ? It's a 23mb file of 200 pages which I use and update on a regurlar basis. Losing it would mean to start everything from scratch...Best regards,Dean

Every day I get the same message on my iMac saying that Creative Cloud is unable to sync one particular pdf file that I had deleted already.To try to solve the issue, I deleted the pdf file from my Creative Cloud file and also deleted the associated indd file.Subsequently, I permanently deleted the files from my Creative Cloud web folder.Then I deleted the pdf and associated indd files from my iMac.Further, I uninstalled Creative Cloud desktop app, then reinstalled it. When that didn't work, I uninstalled and reinstalled again.Yet according to the desktop Creative Cloud app, this one ostensibly non-existent pdf file is still "unable to sync due to server error" and I still get the red warning icon on the desktop app and its associated error message.This only happened on my iMac (OS X, version 10.11.6) but not on my MacBook Pro (same OS and version); all assets on my MacBook sync without a problem.I checked the forums and no other discussions seemed related to my particular issue. Any t

Hi!My Creative Cloud Libraries Panel dont load, Im stuck with this following message " To use Creative Cloud Libraries, please update the Creative Cloud Application"I already have the latest version, also tried to use the Clean software, tried do clean cache, uninstall all and delete all Adobe CC files.This happens in Illustrator, Photoshop, After Effects and Premiere (possibly all the other apps too)I have no idea.

Hi David,I have been experiencing this error recently - already signed out and in again, restarted computer, checked for updates (for reference, I am currently using version 4.3.0.256 on Windows 10), but the error persists.I am on a Adobe enterprise account (from my university) and a free Creative Cloud membership.I did not see any .log files when I checked the CoreSync folder; nevertheless, I have copied the contents of that folder into a .zip folder and can send if needed.Regards,Jia Jun

Hi there,currently, adobe creative cloud is storing my files locally in my creative cloud folder on my computer andonline in the cloud. How can I make that adobe cloud is only storing the files online and do not occupy spaceon the hard drive on my computer?Thanks in advance!

I am trying to create a design system with adobe, and it costs me too much. Different is the case of sketch where I can create a library that all my team can use from their design softwares, and if I make a change in a component of the library, the software warns them to update.This is super easy to manage and create in sketch but I have not managed to do it in Adobe CC. Does anyone know how?

As the title states, I have 3 eps files that are causing a sync error. If i navigate to their file folder on my desktop, or on the Creative Cloud website, they are not there, on any machines associated with my CC account.If i do a search for them on the CC website, they do show up, but I'm unable to trace where they are, or permanently delete them. Any idea how to resolve this error?

I had CC installed and Photoshop and some other apps for ages now.CC wanted to update today so I said go ahead.It popped up a few "Merge this folder?" questions and I was busy and accidentally clicked one no. (Was clicking something else and it came up under my mouse since I wasn't paying attention to that.)After that, I tried to open it and it said it was broken and I needed to repair, so I did. it failed and said to reinstall. So I uninstalled it, downloaded, reinstalled it.Now when I open Photoshop (which it let me do from CC) and go to Libraries to get to my stock account, it says "Download CC" c_cWhat do I do to fix this? I keep an Adobe Stock account over other stock sights pretty much specifically for the smooth integration with Photoshop. If I can't make this work, I'll be really sad. :c

I have been struggling with this issue in my house since my internet provider decided to introduce data caps at 1 terabyte. I had to restrict and hover over my family insisting they were downloading too much data as we were using about 1.5 terabyte a month of data. After about 3 months of trying to find the device in my house that was downloading huge amounts of data and not finding one, I had the thought to look at the network Ethernet status dialog in Windows to see the Bytes being sent and received on that connection. To my surprise I found on the computer with Adobe Creative Cloud products installed on it that the Sent number was incrementing by 1,000,000 every second. I went into my running processes and sorted by Network and saw that a NodeJs process was using the most Network percentage. I right clicked on NodeJs and selected "Open File Location" and that opened up windows explorer to the C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCLibrary\libs location. I went into the

Hi,The team I am on heavily uses Creative Cloud to share our design templates. When I tried to invite everyone to a series of libraries only a few are able to accept. The rest will click the "Accept" button but then it does nothing. Is there a suggested fix for this?Thanks!

I had to redownload Creative Cloud Manager following a crash. It reappeared on my desktop seemingly fine. However, it does not show up inside Photoshop or Illustrator and I cannot access my Libraries as a result. As a professional designer, this is causing me a great deal of inconvenience as I rely on libraries throughout the day. I help to figure out why and what I can do. Thank you.

Dear, allSince weeks we are in contact with Adobe as we were forced to move from Managed services to shared services.This migration is done, but since migration started new users are unable to choose a sync file location anymore, meaning after installation of the Creative cloud APPyou get a window (see attachment) "Choose sync location" but everything is grade out, only thing you can do is quit !!Adobe is already working for weeks on it but still no result.Anyone who has experienced the same problems ?We have it on different version of CC app.

Hi guys, I have a problem with my Creative Cloud. When I open the CC application, there is information that 65 of 100GB of the storage is used right now, but when I check the physical storage used on my disk, it is only 30GB. I don't know where this additional 35GB come from. I tried signing out and logging in again, uninstalling the app, but nothing helped. Any ideas on this?

Hi!I want to send a link to a single image in my cloud to someone. Usually it worked and the other person could download the image. Since a few days I have the problem, that the download option is missing. The only way is to got to the file on my desktop and click on share link from the context menu. Then the settings for that link will pop up. There I can set "allow download". After that I can share it from my phone and get the download option. But that's not how it should work.I need to share a lot of images on the road and don't have access to my desktop all the time.It's said in the help section, that "allow download" is enabled by default. But where can I set this? Somehow it isn't "on" by default in my case.So every time I want to create a link from the mobile app it only generates one without download possibility.How can I change that???best regardsKevin

I upgraded my storage plan to 1TB on June 12, 2018.  When I display Files on the web the Library says they will be moved soon.  The rest of the files for LR and PS only show generic file icons on my Imac and Mac Book pro.  They do display on my Ipad Pro though.  How long does it take Adobe to move the file, etc to a new location? It's been almost a month now since the upgrade.

Adobe Creative Cloud has just stoped syncing and given me an error saying that the files were unable to sync. So I tried restarting my Mac and now CC wont even try to sync. I just get this.Auto sync is turned on and everything in the settings page is normal.At the exact same time, the sync also turned off on my Windows PC.Any idea how to fix this? Or is this a server side issue?Thanks