Creative Cloud Services

Creative cloud creates duplicate files on my computer in a "Creative Cloud Files" folder. I thought the whole point of "the cloud" was to store files in "the cloud" but I recently discovered that everything I put on the cloud was also in a folder on my computer called "Creative Cloud Files." I'm obviously not doing something right. Can I turn this off?

I made a mistake on my CC Libraries by deleting items that I didn't think I needed, not realizing the documents that had them would no longer be able to use them. I tried restoring them through the "Properties" pane per Adobe help, but that didn't work (And Adobe says "you MAY be able to restore them").So wondering WHERE in Finder/MacOSX these are stored, so I could perhaps recover from my backup prior to the inadvertent deletion. Seems to be in "Temporary Items" but that folder is a mess, wondering if there are any more specifics.Thanks!

We are a large format printer producing Plans & Drawings [Blueprints is the American name of these] , we receive the PDF files from our clients using Dropbox or a File Download facility. Generally the files are too large to be sent attached to email.We use Adobe Creative Cloud and Adobe Acrobat DC to manipulate the PDF's.Is Adobe Creative Cloud an option for us to use in some way fro clients to send us their PDF's?

Hi there,My quota is being shown as 63.7% used even after deleting all the archived files. I'm only using 7.6 GB at the moment which is less than 10% of the 100GB quota.Any help with this will be greatly appreciated.Cheers,Stephen

Hi, I had a collaboration folder with someone who I haven't spoken to in a while. She was still a collaborator until today or recent (I guess), I didn't really bother to check. We had a shared folder where we were supposed to make music together (professionally) but she kind of stopped (she's also no longer a collaborator, I just checked). However the folder was full of my files (audio, pdf, etc) and all of the sudden all files are missing except for the Logic Pro project files. Only Logic Pro project files remain literally everything else just disappeared. Also the missing files are not in the archived files area... PLEASE HELP!!Also, in 'archived' I have thousands of files that end with '.undo' and have weird names. I have no idea what these are? Does someone know?Thank you very much, I really hope someone can help!!!

In other words: how can I store files in the cloud without syncing them to any device? I want to move them into the cloud to free up space on my hard drive. Is that possible?

A lot of our team files were automatically moved to the archive (and trash can on our computers). Each folder was left with one file inside. This happened Thursday, 1/11/18 around 9:30 PM Pacific. Obviously, this is time consuming to fix, but the question is, how to prevent it from happening in the future. All members of the team had the same problem. One file left in each folder.

Goodmorning,For a better workflow, we try to make different library's in the cloud (cc Library) for different clients. However in some library's that we already created, many vector files have adding themselves randomly in different maps. So, when we dragged files (or imported) from illustrator for example to photoshop or indesign, the files sometimes have added in the library automatically. And we don't want this ofcourse, because we want to create some structure. So the questions are:- How is this possible? - And how can we switch it off? So that we only depend ourselves what vector files are coming in the cloud.Hope someone can help us, Many thanks in advance!

Current situation: I use the Creative Cloud Folder to store my Library, Preview Files and Catalog Backup. Future situation (backup): I want to export my pictures as a library, including the RAW-Files to back them up in the Creative Cloud. As my pictures are about 750GB, I don't want them to sync with my PC (that only has 25GB storage)Question: How can I only sync the library files (that I need to access offline after syncing) and exclude the backup library with the RAW-Files from syncing with my PC's hard disc?Thanks a lot for you help!

Hi,i recently bought the 20gb photography plan from adobe. The issue is that despite me turning off sync from my desktop (since I want to use creative cloud only for my phone), it shows up 20.99 gb of 20 gb used. There are no files on creative cloud to view (in shared or archive either), and I am at my wit’s end about how to resolve this issue!any help would be appreciated!

I got Creative Cloud on my Mac a few days ago and is pretty new with Adobe, but a problem I can't seem to fix is that none of my files that I try to do download in the cloud won't sync at all. There is a folder in Finder called Creative Cloud where my files is supposed to sync but for some reason a red warning triangle pops up every time. When I save the files that I have worked with they end up there but won't sync. I also tried to archive them in the web version of the Cloud but then I was just told that a problem had occurred. I have tried to restart the sync by turning it on and off and tried to restart i desktop application but I cant seem to make it work... Help!Marius Soløst

HiI just synced about 20gb of files in my Creative Cloud Files repertory. I close my computer and when I open it again it has to sync everything again. Does it do that every time? If so, what's the point if I have to wait 2 hours every time I open my computer?

Hello,I recently attempted to move a large amount of high resolution images to Adobe Assets. It seemed to bog the whole system down, so I stored my images on an external drive. However, now despite having about 20 gigs left on my cloud storage, even small files fail to sync, or save back to Assets. The error says "Unable to sync due to server error." I need Assets to work properly in order for business to run smooth around here.Thanks in advance for any help.

Dear fellow Adobe product users and Adobe support teamI have been experiencing problems with adding new files to the CC for the last couple of weeks. I have a licence for all CC products provided by my university. I am using the CC2018 apps on Windows 10 64bit, however this is not relevant I believe, because adding via website is not working for me either, not depending on which computer I log in into my CC account, therefore it cannot be an issue of firewall or my sortware/hardware configuration. The desktop app is notifying me "unable to sync due to server error" and the CC asset website is telling me simply that "error occured".What does work is deleting the files, and it works even from the desktop sync. Adding anything is not possible by any means and I have no idea why. Is there a way to resolve this?Looking forward to your replyKind regardsWojciech Szmyt

Is there a way to archive an entire folder in my Creative Cloud Libraries?I have a lot of folders for different projects that I am no longer working on but they may pop up in the future so I don't want to delete the folders, but I don't see a way to archive each folder. All I can see for archiving is to archive individual assets but this is terrible because they would be SO disorganized in the archives folder and getting the files back would be a nightmare.

My company just purchased the Cloud for our team. I am experimenting with proofing through the cloud but I have 2 problems:1. People without a Cloud account cannot comment. WhenI try to share, it does not give me the option to allow or disable commenting. It has a check box to allow downloading but not commenting.2. I uploaded a native InDesign CC file but it did not upload any of the corresponding fonts. The area on the right where it's supposed to list the fonts int he document was bank and it substituted Verdana for everything. I thought the whole point of the cloud was to be able to share with people who do not have cloud accounts? Fonts aren't supposed to be a problem and you are supposed to be able to upload native program files without a hitch. How can I resolve these issues? The commenting thing is most important as I can get around the font thing by uploading PDFs. Thanks.

Hi all,I started a subscription to Creative Cloud about three months ago, and I've loved the difference it's made to my workflow - I'm now importing raw files to my iPad directly after taking shots, syncing them to my desktop after I get home, moving them to a new folder on the desktop and then deleting them from mobile to free up space there. Until this week this seemed to be working a treat, but now I have a seemingly permanent warning that my cloud storage is nearing capacity and I can't work out how to free up space!On LR Mobile, I've now deleted all but a handful of the raw files I'd imported, which has made zero difference to the amount of cloud storage I'm using. In both desktop and mobile, there are only 50 files synced. On the creative cloud management program, when I click on the 'Assets' tab it tells me I've used 86.9% of my cloud storage and directs me to a desktop folder (which is empty), a web folder and the Archive, but at the latter two I just get the message 'You don't

i, my synchronization files aborted each time with adobe cc app on windows 10The message is just failed, i have no further information.I already reinstalled the app but same failthx

Hi,I have been trying to send my comp files to InDesign with no luck. It does not even come up as sent but only continues to think for a long time (over an hour) then usually cancels out.  I have tried uninstalling and reinstalling both the creative cloud on the desktop and iPad along with also uninstalling comp and reinstalling. I have checked the accounts are logged in under the same and do not have an issue with sending files to the creative cloud. The issue is only occuring from sending Comp and not any of the other apps (illustrator draw transfers fine to Photoshop etc). I have read similar threads with no actions that remedy the issue.

Why can't I upload a large video file - 100Gig- when I paid for a terabyte of storage?

It appears that my cloud storage is full 42.61gb of 20gb (All files are upto date)i want delete the cloud storage but when I go to assets etc it says I don't have any filesHow do I free up my cloud storage as on one hand its full (over full) but I dont have any files to delete.Im really confused and any help would be much appreciated

I started using libraries and the initially synced up with the cloud just fine. So I added some more files, graphics, etc. and shared them with my coworker... now they will not sync with the cloud, either way. They appear to be uploading then it says 100% followed by the error "We're experiencing Server Problems." I don't think it is a firewall issue since I got it to work initially. Thoughts?

I have the photographer plan/While I can see my photos on LR cloud I can not access them from Photoshop or the cloud/I am signed in and yet photoshop ask me to sign in to the cloud/????and It is said that 7% of my space is occupied.???

I installed successfully creative cloud and lightroom/photoshop cc 2018 and LR classic cc a couple of weeks ago.I migrated the catalogue of LR into the Adobe cloud, I found out that it also contains pics of my iphone.I have also a lot of pictures on my iphone (snapshots of my children), but I do not want these personal pictures in the cloud.The only thing I want to achieve is that my catalogue of LR cc is synchronised with my ipad and with my Imac (I have the luxury of having two operating systems; one on each computer). For that purpose I made a new catalogue of LR classic and archived the old catalogues on my desktop in a separate map. Therefore invisable for LR and Adobe (I hope).Half of the space (500 mb) is now occupied with the old catalogue, including my pics on my iphone. Should I delete all the pictures in the cloud (how can I do that quickly) and than migrate the newly created catalogue to the cloud.In other words, how can I make sure that only my 'new' catalogue, including t

adobe creative cloud is taking up too much space in my apple icloud, so how can i disconnect it so that i can free up some storage in my icloud?