Creative Cloud Services

Hello everyone, I keep getting  'Some files failed to sync" notices.  Exploring the Adobe help pages, I find the Following: "As a good first troubleshooting measure, turn off file sync and then turn it on again. Choose Preferences from the gear menu, and from the Files tab, choose Sync On/Off. This step alone can help resolve many syncing issues."Having eventually found out that the "gear menu" is actually  the 3 spot menu nowadays, I did as suggested, but this has caused no improvement. I still cant sync.  files. None of the explanatory error messages listed on the Adobe help page appear or apply - e.g. strange characters in the file title, etc. Any one got a solution??

Hi,I would like to know if there is a way to upload files via PS and AI to a Library I have created in my CC account so they retain their file names? For example if I have a JPG or a logo in AI instead of dragging from within the app is there a way to upload via the finder (Mac OS) so the file name is retained or even better can this be done from within the app and the file name be retained?Thanks,Martin

Hi, I've been getting these pop-ups for a while on both of my computers (I have a desktop and laptop for mobile editing). There aren't any error codes that I can see, so I don't know how to fix the problem. When I click on "View on CreativeCloud.com," I get taken to my archives folder, but I can't find the files listed here. I cleared the Archives folder about a few weeks ago, but that didn't fix the problem. Only PEK and CFA files seem to have trouble syncing. All of my main files (project files, media) seem to sync without issue.I'm on CC 4.3.0.256, with all of the latest CC 2018 apps. This was happening before the update, though.Any thoughts on what could be going on and how I can fix it? I appreciate your time and input.

Is anyone else getting this error currently? I can't get a new folder to sync to the server, and when I search on the web it's super slow. Tested my internet connection and everything is fine. Just seeing if adobes asset servers are having issues currently. To clarify Creative Cloud app is saying all files are up to date, but when I try to add a new file or folder it says it cannot sync. If I delete those files or folders it then says all files are up to do date again. So it sounds like it's communicating with the server it's just not letting me add anything to it.

The way I understand it, collaboration can only be done through libraries(??), but how do I get files into the library?

With creative cloud for teams how does CC work to ensure artists are not stepping on each other by editing the same file? Is there some sort of "check out" feature to show those files are in use by another artist? Thanks.Robert

When i update a PDF file, the file preview of the already existing share stills shows the old version. When downloading the file, it actually downloads the new version. Even the information next to the preview shows the new updated timestamp. What is wrong?I now have to create a new link every time i update te file to send to my customers.

Hi, I'm trying to figure out why my local CC storage folder say's 10.02 gb while the cloud says I've used 9.33gb of space. Where did the other 700mb of files go. It says all files are synced. Any thoughts? Also, I keep getting errors when uploading say cannot sync file. No reason why, and when I try again it works. Seems intermittent. Any one else experience this?Thanks!Eddie !

So I updated my Mac Desktop today. Thankfully I hard backed my Creative Cloud folder on my laptop before updating. Upon completion all of my ~50mb+ .sketch files were missing. Had I not hard backed I would have lost years of work.I don't know what's going on but this is a major issue if my experience is common.

Saving .psb files to shared libraries wipes all data, unlinks files and makes them unopenable. Why?

Hi everyone, So I went to go access some project files in Creative Cloud and they were gone. I collaborate with a bunch of people on this project and I'd like to figure out if anyone deleted them.The Assets/Activity nav isn't helpful.  Can I see who deleted or last changed files?Thanks,

recently i changed the location of my creative cloud folder to an external hard drive. I get varied times of syncing from over 20,000hrs to showing negative time also. It also using a lot of my CPU and my computers hard drive seems to get used up also. What is the problem?

Hi,Am I right, that videos will be compressed in some way, when I upload them to the Adobe Cloud/Assets Storage and play them with the web player there.I compared them with my original file from my HDD that I play back with VLC Player and they are looking really ugly on the cloud.Thanks,Michael

Hey all,I recently purchase InDD so I can work on layouts for my university newspaper from home. My question is if there is a way for myself and my co-editor to work on the same document at the same time, but myself at home and he in the journalism lab on campus. Something similar to Google Drive and it's capabilities.Thanks!Andrew

I just had a message pop up on my Win 7 64bit pc that I was out for space on my c drive. My c drive is an ssd and only holds windows and necessary files, however after several years of continuous use it is still getting rather full.I have two other standard hard drives installed which is where all my programs and files are stored, 4tb in total with tons of spare space. In the Creative Cloud app I set my preferences so that it would sync with a folder on my E drive. ON receiving the error message I investigated and Creative Cloud is syncing everything to a folder on my c drive instead and has used up all of my remaining space.I double checked and the app still has it set to sync to my e drive folder, how do I stop this happening?My Creative Cloud and apps are fully updated incase that information is required.Best regards,Angela

Hi,Is it possible to search for a file or folder in the Creative Cloud Archive ?

I am getting a warning that my storage of 100 gig bytes is full. I don't have 100 gig of photos to fill it up. How do I check to see what is on there. The creative cloud folder on the Mac Finder does not show anything that would show that it is using 100 gigs of data.Thanks,Joe

Hello,I am not permitted to put some sensitive material on the cloud.Can I use Libraries at all anymore without the Cloud?ThanksBabs

I am getting that I have 100 gig bytes of files on the cloud. I don't have 100 gigs of photos on it. It is saying my storage is full and upgrade. How do I find out what files are on the cloud storage?Thanks,Joe

I would like to try this new version of Lightroom, however after uploading my previous Lightroom files I have run out of space and I am not willing to start spending the money for this until I have made the decision to use it. How can I "REMOVE" files from the cloud so that I can start fresh and see how this works?

My question relates to shared public links from CC by my team.Every public link shows my user name, which I changed from my name to our company name.Why does every links state the title 'unknown by' next to my user name, has there been an update to the UI for shared links because last time I looked the screen design was very black and not white. The new white UI isn't as user friendly as the previous one, graphics don't fit the screen and you have to scroll down through items.Can anyone shed any light on this for me?Screen grabs below for reference below 'old' black UI v new white UI 'user name and unknown by' shared pubic link UI.

delete a photo from the cloud will also be deleted from lightroom desktop or lightroom cc?

I have like 299 screenshots on my iPad, but only 40 gets synced to my PC. How do I get to sync all 299 screenshots to my computer? Thank you!

Sinds kort synchroniseert LR CC niet meer met de LR mobile app. Herhaaldelijk moet ik mij opnieuw aanmelden, maar het status teken (II) verschijnt niet en blijft vragen aan te melden. Gewijzigde foto's verschijnen ook niet in de web versie.  De laatste update is verwerkt. Wat is er aan de hand?Groet Rob

There have been recent changes with with the way creative cloud files are displayed and I don't understand why.Creative Cloud files used to be a place where I could share creative to my clients in a way that was beautiful and easy to use. But recent changes make it more difficult to see and it is very buggy.Is there a development forum or any information that explains what's going on?Thanks, Robert