Creative Cloud Services

We have the desktop app for Adobe Creative cloud installed in version 4.3.0.256, which is the latest one as of today.  But it did not seem to work as before, for example, whenever we update online the files we used to have in the Asset/Files the files up to date, but this is no longer the case and this is all we got now in that menu:Nevertheless, we have the same version installed in IOS and work normally. can you please help with this?

Hi, could somebody help me out? I'm having trouble with syncing files in the creative cloud. I have files that were synced just fine, but suddenly, with no modifications of my part, started showing errors with syncing. In english: "error while syncing files" "Mc_wireframe_ajuda.xd" not syncedI've already tried everything in this article and it was of no help: Error: "Unable to sync files" to the Adobe Creative Cloud Could somebody help me? I'm out of ideas for fixing this.Thanks in advanceRios

Hi I have a problem where the application CORESYNC is constantly uploading at around 80-90kb/s and the creative cloud application says syncing 1 of 6 files.Even if left over night it will never get anywhere, yet continue syncing and high memory usage.Yet, between lightroom and lightroom mobile settings and changes sync quickly.Any resolution?ThanksAndy

Bonjour, je ne parviens plus à Synchroniser mes bibliothèques de motifs crées sur adobe capture depuis mon I Pad, sur mon poste de travail fixe;la première synchro s'est faite sans problème,( il n'y avait que 26 motifs et une dizaine de brosses) mais si je rajoute des motifs( du coup, j'en ai plus de 300), ils semblent bien s'enregistrer  sur créative cloud sur l'I Pad, presque instantanément, mais sur le fixe, je ne les retrouve pas.j'ai une connexion internet médiocre, es-ce à cause de cela?Par avance, je vous remercie de votre aide...Hélène.

my creative cloud desktop app will not enable the sync feature. It says I need to rename my folder? How do I fix and repair this? Sean

Hello,I am trying to restore an InDesign file that I accidentally overwrote yesterday.It is in a folder that has no collaboration and was previously modified on March 12, 2017. I am working in Chrome on Windows 10. The message I get is a popup window that says "Working. . . Please wait a moment."It was stuck like that for more than an hour before I gave up and refreshed the page. Tried again an hour and a half ago and it's still hanging.Any suggestions?

I updated all the programs I use in the creative suite and for some reason my files in asset folder are not showing up anymore.  It says nothing is there when I know that I have files there!! HELP!!!

I keep getting this message even though the status site says everything is OK. It's been happening for the past week.

I'm getting this message a number of times each day. Here is the crash info if that is any help:CoreSyncCustomHook has stopped working  Problem signature:  Problem Event Name: APPCRASH  Application Name: CoreSyncCustomHook.exe  Application Version: 2.4.1.530  Application Timestamp: 596dbd79  Fault Module Name: StackHash_81e1  Fault Module Version: 0.0.0.0  Fault Module Timestamp: 00000000  Exception Code: 00000000  Exception Offset: 00000000  OS Version: 6.1.7601.2.1.0.256.48  Locale ID: 1033  Additional Information 1: 81e1  Additional Information 2: 81e1abb6bc6004bfabbf4ebe846bca34  Additional Information 3: b199  Additional Information 4: b1999ae605f2a646226b30555befe9fdI looked through the forums and support FAQs and found a thread from 2014/15 that was similar. One of the proffered solutions was to disable syncing of files and/or fonts, but when I open Creative Cloud preferences those options are grayed

Hi. Trying to sync my photo archives to store in the cloud. Several were successful but then I get a warning that the some of the file names are in valid and list several symbols that are not allowed. I don't use any of those symbols. They are just simple file names such as game table chairs.jpg. Anyone had similar issues or advice on this? Thank you

Buenas tardes, he tenido problemas para sincronizar archivos con un peso mayor a 5 megas, no suben a la nube, pero si bajan a mi computador.He instalado las actualizaciones correspondientes.Me arroja el error "No se puede sincroniar <archivo> a causa de un error del servidor.agradeceria la ayuda.

There was another post regarding this issue and it was marked as answered, but I am still having the issue. Basically my client has tried every browser commonly available and I have tried 3 different computers and my phone to download using the share link and it is not working. Unfortunately this is an urgent issue and they are waiting on the file. It appears to be the larger cloud files that are having the issue. My smaller files are still able to be downloaded using the public server side.Basically the issue is that the link will take you to the file, but once you click the download button it will throw an error or will just not work depending on the browser. This is not a Picnic ie "problem in chair not in computer". I worked computer tech support so know how to troubleshoot. This is most likely due to an update as the site is looking different. I have tried to upload other larger files as well as deleting and uploading again as well as clearing cache as well as.... etc.I'm sure the

Hi AllI accidentally overwrote an excell file in creative cloud folder. Now I'm trying to restore to the previous version and all seems to be fine. I  click on restore and the message shows "Working... please wait a moment". I left it overnight and the message was still there and no restoration was made. Any ideas?thanks in advance

I have files stored on my CC account that I share (collaborate) with others. Why is the cloud storage space of all the users being taken when the files are only in one place on my account.  Shouldn't the other users still have their full storage available since it's only one set of files being shared by all?

My manager has a library and wishes to give me an access, so I'll be able to edit files in this library. She tried to do it several times, but it didn't work. Also, I have no notifications in Creative Cloud about it. I went to Adobe website and tried to look at the teamwork/collaboration tab for this library, it's never loaded and notificated me about an "unexpected error" .I tried logging out and back again into creative cloud and adobe website and rebooting my computer, but nothing helped. My manager and I have the similar photoshop versions (CC 2017, latest update), and we never had this problem before. I really need help!

I'm getting this error. Any ideas how to fix it?

Hi Allthis is probably a really basic question but it is driving me mad!!.  I have a PSD file created in photoshop on my MacBook Pro which i want to access on my iPad to print. As far as i can tell the file is synced on creative cloud on the MacBook but when i open creative cloud on my iPad there is nothing there.........question is where is it and what am i doing wrong!

I just started using Creative Cloud last month. I use Comp CC the most. I created a test project to see how it works, and it did work. Today however, I want to sync my new projects with Creative Cloud and nothing comes up. My Creative Cloud folder is empty both in my ipad and in my desktop. In the settings tab from my Comp CC account, all it says is "Sync in progress -0% of 20 GB". But it's been like that for the past few hours. I tried restarting my ipad and desktop, logging out and in from my account and nothing happens. I tried sharing my projects from my Comp to InDesign. Does not work. It just says "Unable to send. An error occurred while uploading your project." It is very frustrating. It had worked previously, like maybe a week ago the last time I checked. Is there any solution to this?

Hi,  I am confused about my storage space on my Adobe CC account as I am frequently getting alerts that I am running out of storage. I currently have a student version (20 GB limit.) When I click on the Creative Cloud info on my desktop, the dialogue box indicates that I am only using 3.22 GB (see this link for screenshot: http://prntscr.com/6qu59h). When I click on the Adobe Cloud icon and search settings, I see this (http://prntscr.com/6qu7w9) 94.75% of 20 MB.   Can you help me to better understand the difference in numbers?   Thank you.

The file "Etikett 4 mjöd.png" do not exist on my Mac or on the website Adobe Creative Cloud. And I get this message over and over again. Version 2.4.2.61 of Creative Cloud Sync.

I have two laptops and I was wondering if I needed each laptop to have the original .ai, .psd, etc files on each for CC to sync right.

I've placed several PDF files in the same folder and sent out public links to them.  Normally using "   Send Link" from either the corner (▼) menu of the document in the folder view, or the Share menu of the specific file's view, will in fact make it public the first time it is invoked, and give me the link to copy.  I see a recent change to the dialog box added some other option switches, so the problems might have to do with the recent changes.For a few days I've had a problem where I use the "   Send Link" menu item to get the link again, and it states that it's private (which is wrong) and doesn't provide a way to change the status in that dialog, which is not normal; this happens after the page has been in the browser for some time, and reloading the page fixed it.But now, I have a new file that I cannot share at all.  I've tried reloading the page.  I've tried logging out and back in.  I've tried to find another way to change the statu

Whenever I choose to download an asset it says:"Extracting asset. Look for it in the Assets tab."Even after waiting and trying for multiple hours no files appear in the Assets tab.Does anybody else have this problem or know how to resolve it?

Because when I share a folder it no longer has the dark appearance as before?now it looks like this:Alvaro.

New to CC - synchronization is on but not synchronizing  " 0% of 20 GB", graphics not showing in My Library of the apps. Worked during the trial phase. What is it that we didn't do in the installation process,?