Get help and support for your membership services.
Recently active
Consolidating accounts and making sure I have all of the files over before one account stops. If I shared .draw files via a public link emailed, if the account where those originated gets deleted, does it also delete the files that were shared? Or now that those files are on a new account saved in the CC mobile creations folder, will they stay there?
The shell overlay icons (which indicate when a file or folder is syncing) for Adobe Creative Cloud do not appear on my Windows 10 system. I realize that Windows has a limit of 15 overlay icons, but so far only 13 are in use (allocated to OneDrive and Adobe CC). I see AccExtIco1, AccExtIco2, and AccExtIco3 listed in the registry, but no overlay icons appear when I drag a file into my Creative Cloud folder. What can I do to fix this?
I have just started a new project and decided to use the CC library as I reuse a lot of graphics and style across different pages.It's been great.... except now every time I open a document now I get a message saying that most of the graphic assets I created before cannot be located! Now I can't edit any of them or hand over to dev because of this... WHERE are they stored?! WHY have they disappeared?! How can I even relink them if I didn't know where or how they were stored in the first place.... I've trawled through the files on my mac and can't find a thing.Really frustrating – please help!n.b. Fonts and colours are working and loading fine.... just a lot of the vector shapes and compositions I have created i.e. Header and footers etc
Using Mac OS 10.9.5 with Chrome Version 54.0.2840.87 (64-bit). There are a lot of pages listing my Creative Cloud Archived files and folders, but I can only retrieve files which are listed on the first page. Is anyone else seeing this?
How do I view what active public links I have in Creative Cloud? They don't show up in Sharing and also only recent sharing history shows up in Activity (for instance, about a week ago I shared a link and it is still active but not visible in Activity). Thanks in advance!
Updated to Adobe CC 2015, this post is another issue amongst many others I'm having with the CC 2015 update. Finally managed to get Premiere Pro CC 2015 up and running on my laptop, but unable to download my user prefs from the Cloud. Opened up Premiere Pro CC 2014 from my desktop, uploaded my user prefs to the Cloud, but still unable to download them to my laptop.PLEASE HELP!
Does anyone know a work around for getting multiple files into libraries? I have a scenario where i have multiple separate files of 3d can renders. I created a folder in the libraries directory through the browser. My natural intuition would be that i could then drop all of the separate can renders into that shared folder, and then inviting other designers to collaborate. How can you batch upload files to shared library folder?Thanks
Hello,For some reason, my creative cloud out of nowhere alerted me that some files were unable to sync. I originally had no files in there so i tried putting files in and it sometimes worked but then it started telling me that they couldn't upload due to a server error. It has been a few hours since, but i am still occasionally getting an unable to sync error. Why exactly is this? My Mac works perfectly on the internet.
Ever since the last update the Creative Cloud seems more unstable than ever .A few days ago I started to get the dreaded "Some Files Failed to Sync" error. Adobe help files says "Unable to sync <filename> due to server error. ....Retry after sometime." So 2 days later and I still have the same issue. I've shut down, logged out, waited for a fix.Files that are being collaborated on are up to date with correct changes. It will also just spin and say Syncing but it never resolves. Then that will stop and then I get the message that files failed to sync .... again!C'mon Adobe this has been going on long enough! Please get a fix asap!!
Hello,I am trying to sync files from my laptop to CC, however, I keep getting the "Unable to Sync Due to Server Error Message." When I first started using CC to sync files a few weeks ago, I didn't have this issue. This past week every few files out of a dozen would get this error, but today it's been almost every file. I'm running CC version 3.9.1.335 on a MacBook Pro running OS Sierra 10.12.1. Please let me know what I need to do to resolve this issue. Thank you! BestAnna
I have just deleted alot of my files locally, but how do i reset or delete my files online so that i can create a new library?
Hello,My Creative cloud file syncing service for mac is not working properly after the latest update (Max update I think). It never complete the sync.What I tried so far is restarting the sync app and re-log in. Is there any way to fix this problem?
I am having issues logging in to Creative Cloud desktop app. The blue wheel spins and spins. I have shut down and disconnected the internet and restarted. When and if I get logged in it says some files failed to sync. Someone please help or let me know I'm not alone.
For two days now I get irritating popups every 5 minutes from CC with the text:The fuse character $pay.load character is now in your $pay.load library.I've emptied my whole CC library, but it still goes on.What do I have to do to stop it?
Since i did 2017 update, now I have little red triangle telling me couldn't fully sync my CC files.. Now I haven't added anything in there. Its same as before the update so now I don't know why its showing me this.. Also when i try to sync setting from premiere and AE it keeps saying"sync failed" So it looks like my sync is broken.. I signed out and signed back in, however it didn't help.. Any help would be appreciated.
I have a problem with cc libraries across all apps, i mainly use Indesign, Photo and illustrator.I can create a new library and can add assets from the market place to them, but i cannot add colours, or any items from the page into it. or even previously created libraries.The colours problem is my real beef, i use this function a lot as its useful for for consistency across the apps. This has been a problem for a while, then last week i got a brand new Mac Pro, with all the apps freshly installed. the problem went away for about 5 minutes, then started again, and i'm back to not being able to add colours etc.What is wrong? Have I hit a preference somewhere? Model Name: Mac Pro Model Identifier: MacPro6,1 Processor Name: Quad-Core Intel Xeon E5 Processor Speed: 3.7 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 10 MB Memory: 24 GB Boot ROM Version: MP61.0116.B17 SMC Version (sys
Hello there.Today i updated my Creative Cloud App and after that it's trying to re-sync almost 300 files that were already synced... The thing is, i have a very bad Internet (DSL), and it's saying that it will take 40'ish hours to sync.... And meanwhile my Internet becomes unusable.So, why is it trying to re-sync? Can i stop that? The files are already there. Thank you!
I had to reinstall the Creative Cloud Desktop App after a failed update to the latest version. I followed Adobe's directions on how to uninstall and reinstall the App. The reinstallation seemed to go OK except my Activity Stream history has gone blank except for one item that was logged in some 400 days ago. How can I get back my activity stream information?Thanks in advance.
Hello.I've got a problem: every day after the start of my computer, the creative cloud files sync began of all my cc files. there is no exception between team files or unshared. After 2h the sync is complete, but it began again after a restart. I try to log off and on (cc) but this will not help… Do you have any advice? My settings: CC for teams, creative cloud app version 3.9.0.334, mac os sierra 10.12.1
HELLO SOMEBODY COULD HELP BECAUSE ADOBE DO NOT WANT TO WORK. I TRIED TO UPLOAD FILES BUT DO NOT WORK, YOU CAN SEE THE BAR UPLOADING BUT AT THE END NOTHING HAPPEND ...
I have been having file sync issues with Creative Cloud for almost a month. Figured an update would fix it, but never came. I have search many threads and tried many thing, but I have not come across a fix yet. Basically, it just sits on "Syncing" and say it is on file 1 of 239486 or a huge number similar and tells me it will be like 1310 hours or something.I could really use this sync to work, if anyone has any suggestions.
Hi, I am having some major issues with creative cloud. I just dont understand whats going on. Finally started using it and saving things to libraries. Logos, colour swatches, pics etc. Problem is that i made the mistake of saving files to the creative cloud folder. why wont these files show up in photoshop when i open up the My Libraries toolbar? Vice Versa, if i open up my creative cloud folder on desktop it wont show any of the libraries where i accidentally saved some photos as well... Is it really supposed to be this difficult to use the folders? i understand there needs to be a distinction between files and then libraries, but why on earth cant i see both in my desktop folder after syncing??
I'm a newbie and not grasping how to get photos from cloud to laptop.1 Can I get a library to sync somehow?2 Find I can upload one photo at a time to a file and it will sync but I can figure out how to do a bulk upload.thanks
I just recommended a client to start sharing their Muse docs via the Creative Cloud library. To their surprise - and mine - there is no preview of Muse files which makes the whole idea of commenting and revisioning, fall apart.Does anyone know if Adobe will add support for previewing files on Creative Cloud?
The Creative Cloud for Enterprise file storage that I'm using for my team is no longer syncing files, as it says storage capacity has been reached. However, when I login to the web interface, it says the storage space is only 29% full. Can anyone explain how I remedy this?
Remix with Firefly Community Gallery
Thousands of free creations to fall in love with and remix in Firefly.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.