Creative Cloud Services

Hi, I am having some major issues with creative cloud. I just dont understand whats going on. Finally started using it and saving things to libraries. Logos, colour swatches, pics etc. Problem is that i made the mistake of saving files to the creative cloud folder. why wont these files show up in photoshop when i open up the My Libraries toolbar? Vice Versa, if i open up my creative cloud folder on desktop it wont show any of the libraries where i accidentally saved some photos as well... Is it really supposed to be this difficult to use the folders? i understand there needs to be a distinction between files and then libraries, but why on earth cant i see both in my desktop folder after syncing??

I'm a newbie and not grasping how to get photos from cloud to laptop.1 Can I get a library to sync somehow?2 Find I can upload one photo at a time to a file and it will sync but I can figure out how to do a bulk upload.thanks

I just recommended a client to start sharing their Muse docs via the Creative Cloud library. To their surprise - and mine - there is no preview of Muse files which makes the whole idea of commenting and revisioning, fall apart.Does anyone know if Adobe will add support for previewing files on Creative Cloud?

The Creative Cloud for Enterprise file storage that I'm using for my team is no longer syncing files, as it says storage capacity has been reached. However, when I login to the web interface, it says the storage space is only 29% full. Can anyone explain how I remedy this?

I am having issues syncing any part of the Museo Sans Font Family with applications other then Adobe Creative Cloud apps. I am running a Mac with OS version 10.10.4 and Creative Cloud 2015. This is not happening with just my system but others as well, When I choose Museo Sans in say Sketch it shows up with Regular and Bold as the options as opposed to 100, 300, 500, 700, 900 etc. and after selecting the font it automatically defaults back to Lucida Grand. When trying to use the font with apps like Pages, Text Edit, or other system applications the font just doesn't show up in the font picker. I do have other TypeKit fonts synced and they are performing like they should.Please Advise

Hello I'm on a never mac running Mavericks running the newest version of Creative Cloud...When i start the sync process the RAM usage goes up 31.xx gb and drains my memory ?If i stop the sync and restarts it, the problem occurs again, thought it was my machine that needed a reinstall so i completely reinstalled it yesterday, but the problem appears again ??Can u help ??

Hi,I'm having an issue where Creative Cloud Files aren't showing in my Mac's Finder. When I go through the app, I'll have all the most recent files. When I try to access Creative Cloud through Finder, only some of the files are there. Is there a way to fix this? The system is up to date.In an issue that may be related, so I'll mention it here just in case. Lately my Cloud has taken forever to sync. The other day, it took over an hour. Sometimes it won't sync at all but won't give me a reason the files won't sync. Some files will sync one day, then the next not sync. Also, the issues seem to be getting worse. I work on a team and all members have access to the Creative Cloud. The other day, several files were deleted and none of us deleted them. Stranger, even though we should all have access to the same archive, the files were only in one team members archive. Everyone had completely different looking archives. In an even more annoying occurrence, one team member was inexplicably boote

My co-workers have been trying to create libraries in CC for all of our clients, which is where they can house a company's logo, color swatches, font libraries, etc. But, when they add the meta description to an image in Adobe Bridge, then save it to the CC library, and then pull it down from the CC library, we noticed that the meta description is stripped out of the image.Is there a workaround to this or is this a limitation to the CC libraries?

I can no longer see/use the version history feature on files in creative cloud, typically located in the activity tab of any file on the cloud. I no longer see version history and I no longer see the option to restore previous saves.  The feature to restore old versions of individual files in creative cloud assets is missingI'm referring to this: http://screencast.com/t/AVTeKHnQathis is now what I see on my files: http://screencast.com/t/0baPBhve9RPlease help!

Often after saving I get a pop up message stating "failed to sync ###.tmp file". Now since I know what the .tmp files are, I assume those working on the Creative Cloud sync do as well. Consequently I fail to understand why they have not excluded these files from sync. These are temporary files created by photoshop and should never be synced!The lack of attention to detail in these products has become astounding.

Hi guys, I recently delete some files from the Cloud by "Recent" and now I realize that they aren't in the corresponding Cloud folder. How can I recover them?Thanks,Israel

Greetings,it has now been multiple times that i tried to delete shared file and folders (i am the owner) directly from the finder and what happens is that after 5-10 mins files and folders are recreated.There is 1 person in the team that i shared those with.I then go to the website and i choose to archive them, and after i've done this i tick all of them for permanent removal.Everything appears to be removed on the website, but in Finder i still see the directory there.Even after having this step (remove from archive on creative cloud website) FILES ARE RESTORED.What is going on? Why can't i delete things directly from Finder?Specs:OS X 10.11.6Creative Cloud 3.8.0.310I have italian language selected. Other person has English.Other person has latest win client.S.

Hello everyone, When I use the search feature in my assets, I can see the files I want, but when I click on it, it takes me to the general Archived directory and they aren't there to restore. Am I missing a step?

This is a new problem to me in the last 2 months. I am a PC and my system is fully updated. Currently my storage is at 70%. I went in and moved out or deleted about 5GB of files from the cloud. I went into the archive to permanently delete those files from my cloud storage and the Archive said it was empty. Huh? I went in and double checked my files and indeed those files were no longer in the cloud but the file storage still read 70% and no files in the archive to permanently delete. Wha? Then I completely exited out of the cloud and shut down my computer, rebooted, signed back into the cloud. Still at 70%, files gone, no files to permanently delete in the archive. So now what do I do to get that 5GB of storage? Thanks!

Hello there! I'm having trouble with the creative cloud file sync. It has worked effortlessly before (a few months ago), but now none of the folders will sync and this message pops up:I've looked at the "Sharing and Permissions" option for all folders I try to sync, but nothing seems amiss.I hope any of you can help me. I use this as back up, so I really hope to make it work again...

Adobe is discontinuing access to the service from our website and Brackets extension.I love this service. Extract works great, It totally useful. Very good tool.And they are going to kill it. Why? Are they crazy?see: Update about Extract for Creative Cloud Assets Online Service and Brackets | Creative Cloud blog by Adobe

Hi, I've seen this question asked in multiple discussions, but it always seems to be answered by pm or email.My archive is empty and I only have a handful of pictures stored on the cloud and this message keeps popping up.Tom

Incredibly, I have just been told by Adobe support that there is no way to change the CC library / file date format from US m/d/yy to European dd/mm/yyyy. Do they not realise that the rest of the world are totally confused by US dates and particularly when in single figures allow for much confusion. My account is all setup for UK English so why don't all formattings follow as default. Am I the only non US user of CC in the whole world and what have other non US users found? Help please!! My file team users are all confused.

says something went wrong, i have never used it. thought id give it a try...anyone help?

I had to restore my PC and when I open an Adobe application (Indesign, Illustrator, etc) there's nothing in my libraries. The following shows as the title of the libraries panel:%DL_LIBRARIES_PANEL_NAME_CCAny ideas how to restore the content of my libraries? Thank you.I'm on Windows 10.Edit: Some additional information. I just checked My Assets under my account and I can see the contents of My Library. But somehow I cannot see it in the applications.

how do you rename a file on the cloud?

Problem:After updating Creative Cloud Desktop Version 3.8.0.310 released on 08/30/2016 I found that the files living the the creative cloud folder no longer displayed the overlay icons (green check mark for synced, and blue arrows for syncing.) Just prior to the update the icons were displaying correctly on my files, however after the update they disappeared. The files ARE syncing successfully to the cloud but the Icons showing me which are synced, syncing, or have an error are no longer showing up. I know it isn’t a major problem but I find them EXTREMELY helpful in my workflow with my team since we collaborate daily. Any suggestions on how to fix this?Update 8/31/16: Just found that when I "save as" and preview the folders on Creative Cloud Desktop the overlay icons (Green check mark and blue syncing icons) are showing up. No idea why they show up there but not in a regular Finder view of the Creative Cloud folder.What I have tried:Signing in and out of Creative Cloud.Restarting my

I'm trying to use InDesign CC libraries so I can share my often used images between different projects.  It is not going well.I drag my images into the CC libraries panel and it sees them and adds my images to the collection (I use a lot of icons on my presentations which I prepare in InDesign).I'm finding that when I try and retrieve my icon images from CC library (drag them on to my current document), then all I get is a grey square.  I can see the icon in the CC libraries panel but it doesn't want to come out and play!Love the idea of the CC libraries and it would be great........if it worked!Grateful for any adviceBest wishesRichard

Good morning, on my Mac in Macintosh HD / Users / User find the folder Creative Cloud Files (archived) (1). I never noticed or probably had the name Creative Cloud Files. You tell me if anyone knew anything about it would make me a favor? It was renamed from some updating or is an anomaly? What is the name of deafult this folder created by the installation of Creative Cloud? Thank you!!!

Windows 8 64b (French).Adobe CC English version.Typekit sync activated.I was working on Illustrator this morning when Windows crashed for unknown reason (yes. This happend sometimes ^^). PC rebooted without any pb, I relaunched Illustrator and noticed that all sync fonts from Adobe TypeKit are missing. I first checked my notification area to check on the CC TypeKit status but no more CC icon in the icons tray.I tried to launch it manually : no result. Tried to reboot : no result. Uninstall it, reinstall it from CC website, no visible problem but still no result. Rebooted again. Same story... (all CC apps are working fine, but the "CC desktop app" does not start and so fonts sync from Adobe TypeKit.I am kinda in a rush and have some work due for tomorrow and find myself in a very tricky position and any help will be very much appreciated.Thanks.- EDIT -Finally I decide to un-install any Adobe product from my computer, trash all preferences files, totally Adobe-clean it, reboot, re-insta