Creative Cloud Services

I'm getting this error, and clicking Restore is just returning the error to me.But the deal is that Cloud knows I have moved the folder. See:IDGI. Thanks, AB

HiyaIndesign and pdf files that I add to the cloud appear and sync in the 'creative cloud files' folder on my mac - that works fine.However, the problem is when I add files to the same 'creative cloud files' folder on my mac I get the red warning triangles on the files and they won't appear on the cloud?I've tried all the suggestions on the forum and its not file naming etc..am I being really thick? its driving me nuts!thanks, G

I want to share video clip with client for approval?  Can I do this with Creative Cloud?  Tried but it's taking over an hour to "Prepare" video.

HI ! Synch works only if file is dragged to creative cloud panel online .Any reason why?tks!

I created a library in Illustrator CC that I would like to share with my team; however, when I select "Collaborate..." from the options menu, I get this browser page:And when I navigate to "My assets" > Libraries, the library is not there either. I've tried restarting Illustrator and Creative Cloud, and reinstalling Creative Cloud.On the flip-side, I can sync files just fine.Thanks in advance for any help.

We have several captivate files that that for whatever reason we are unable to upload to creative cloud.  We have tried from both Macs and PCs and receive the same message.  "A virus was detected in Filename. This file will not be uploaded."   They function in every respect in both cp7 and cp8.  We have scanned them with mac and pc virus scanners.  I can remove all the contents of the file and it still fails. If I copy out all the slides to a new file, the file loads to cc. There is a lot of master template and advanced actions that would be lost if we have to port out the slides. This is not a great solution.   Can anyone suggest possible causes or remedies?  My hope this there is some resource missing or corrupted in the file structure and that can be repaired. Thanks for your attention.

The only Adobe I have on my 64 bit computer (Windows 8.1) are files from creative cloud because my computer was taken back to "factory" the week before I downloaded CCShould I uninstall, clean with tool and reinstall?

After tons of issues of files failing to sync and several long attempts with Adobe support, I now have to ask if this feature is working at all for anyone. Specifically, storing your working files on the creative cloud, NOT syncing small items like fonts. I have been trying to sync 9GB of files, none files are greater than 40MB, my plan allows 20GB. No matter who tries, the sync fails at 1.59GB.Anyone having the same issues?

All my files just vanished into thin air - guess that's what happens when they are in the cloud!

Can anyone tell me why I can see my CC files online on my desktop but when I look via my laptop it says the folders are empty?

Since yesterday we're not able to synchronize. It goes on for hours, upload appears random on computers in network, some never show, some stay in sync mode for hours. Suggestions? Other then log out, remove all and try again. All tried but none works...

While opening a client Photoshop file it said three fonts were missing and Typekit was turned off. When I look at the CC pulldown menu it says 1.19% of 20g is syncing but that number stays frozen. I'm unable to go to Typekit to get fonts. Have I somehow synced too many files from other projects? I don't really understand how this works.Thanks

I have a whole folder that I can not syncThe names are BACKPACK150121.ai and similar names...I can not understand why I can not see if these signs are "not allowed" as namesWhat is wrong?

Hi I have been working in Canada for 3 weeks and set up all my files to the creative cloud, but now back in the UK working on my regular MAC CC says it can't sync the files.What can I do?

I get a file syncing error when attempting to drop or save new files into my Creative Cloud folder. I have many files in my CC folder which sync correctly and the error only occurs when attempting to save over an existing file or drag a new file into the CC folder. I am able to work around this problem by saving a new version of the file to my desktop then dropping it into the CC app in my browser. This problem began to occur when I updated from Mavericks to Yosemite. Needless to say, this is very cumbersome and I would appreciate any insight given.Below are my system specs followed by the error message I receive.

When someone shares their CC Files with me, do their files take away from my 2 GB of storage on the CC?

Firstly it is great that Adobe Assets was released so that it would be possible to view PSD files.Have a PSD file opened in Adobe Assets on Google Chrome(Linux). I am trying to use the option of exporting the PSD to an image format, but the Actions -> Download -> PNG/JPG crashes the webpage.Any workaround other than using Adobe Photoshop? I guess I can ask the creator of the PSD to export it.

TL;DR: All my files have a red warning sign in the Cloud directory. What does it mean and how do I fix it?Here's what happens:I have two Finder windows open, one with the Cloud folder, and the other with files I want to synch.I option+drag my files into the Cloud folder (to copy them, rather than relocate them. If a simply drag them, they disappear from their original location).The computer churns for a while with a progress bar, then it's done.A pop-up lets me know that "'N' files were unable to synch," but all of those files still show up in the Cloud directory.All the folders and files in the cloud are marked with a red triangle with an exclamation mark inside.I have tried dragging without holding option, and the result is the same. I've tried a big folder and a small one. No difference.My specs:2010 MBPOSX 10.9.5 (Mavericks)8GB ram2.66 GHz i7CC version: 1.9.0.465I'm assuming that red warning sign means my files did not actually synch to the Cloud. How can I fix that?Thanks for your

Hi,Can anyone help me out here? I placed some files on the cloud but since yesterday I can't see them anymore on my computer. When I go online I can still see them but I have no clue to fix this and to get all the files back on my computer (besides download them all).Anyone have a clue?

I have a membership, so I have access to 20.  When I attempted to upload a video that was over 2 gig, it failed.  It then directed me to creative cloud connection, which doesn't appear to be available.

Hello!  I have Adobe Cloud installed on my desktop in my office, but sometimes I need to be able to download the assets to a remote desktop. I can upload, archive, share on Behance, send a link via the web browser, but I don't see an option to download them. What right-click am I missing?Thank you in advance for any assistance!!!

My boss is having an issue with file syncing and I've been tasked with solving it. If he tries to sync files through the Creative Cloud Files folder in his Home folder, it fails with an "unable to sync" message. File type/name/size don't seem to matter as everything fails. If he uploads via the website it works fine AND shows up in the Creative Cloud Files folder as expected. It's only when trying to upload by placing files in the Creative Cloud Files folder that files fail. Tried logging out/in, turning sync off/on, no joy. He's running Mac OSC 10.8.4.

I’m facing problem with libraries Panel in Illustrator CC 2014.When I unable CC libraries from Extension Manager It shows up in illustrator Libraries Panel!!If it’s enabled it just not there, In photoshop it works fine & some time take long time for loading.I tried to run that command in terminal but nothing.

Hi allUnder the assets tab in the Creative cloud application, the Files section says "Some files failed to sync" and the Market section says "Unable to load market".  I wonder if this is to do with my firewall settings, but I am not sure how to resolve this.  Has anyone come across this before and managed to overcome it?  Thanks for your time.

Dear allHELP! I've just installed a new server to which I have moved the folder Creative Cloud Files, which has thus been backing up all my website resources – Muse files, pix etc – to the Cloud. So I went into the little CC app and set the new location for the folder.But every time I click on Sync to web, it looks for the old location – which no longer exists – rather than the new one I gave it. Each time I get the messageCreative Cloud Files Folder MissingThe Creative Cloud Files folder located at /Volumes/WORK 3Tb/Creative Cloud Files cannot be found. It may have been moved, renamed, or deleted.Options: - To continue using the application without syncing files click "Turn File Sync Off" - You can choose to restore the folder from the online backup by clicking "Restore"Quit the CC app and restarted -  no change.Quit the Mac and restarted - still no change.Uninstalled the app, re-installed it and re-set the new location - still no change.Is there a preferences file that I should